2/10 Terrible
Andrea
Travelled with family
May 27, 2024
Disliked: Property conditions & facilities
We had an absolutely horrible experience while visiting the hotel. When we arrived at 4:10 p.m. roughly, our room was not ready along with many others sitting in the lobby waiting for their rooms.We had to get changed for a concert we were attending in the main lobby bathroom.Once we returned from the concert, we checked in finally and then were advised that the hotel had no water.We were unable to use the washroom, brush our teeth, or shower or get a drink of water even.As myself and my daughter had some woman issues for that time of the month, it was a very big inconvenience for us.We are a family of 5, and my fiancé and 2 boy children did not need to witness that kind of thing.We were put in a horrible situation.We were hours trying to get back to the hotel after the concert and this is what we were faced with when we arrived back at the hotel. We didn't even want to order food in case one of us ended up with a bad stomach and couldn't use the washroom.There was no compensation, no refund or partial refund, or a free night or two offered.We were just expected to be fine with the accommodations. It felt very dirty to us and I found it very hard to believe that a hotel could continue to operate when they have no water.Also, when we went to put a drink in the fridge there was left over food in there.It was absolutely disgusting. Coming from far away (Newfoundland) to stay in that hotel was very disappointing and I will rethink my hotel options in the future
Andrea
Stayed 1 night in May 2024