Title: Hotel Pousada Esmeralda - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Pousada Esmeralda Family-friendly pousada with free breakfast and an outdoor pool ![Exterior](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/55f6d166.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/c60149d1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/5d1b2632.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/c4b59537.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/43590a7e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Pousada Esmeralda offers a quiet escape with a breakfast buffet, pool, and garden. Adventure seekers can enjoy horseback riding and ecotours, while the on-site spa provides massages and treatments. Free WiFi is available in public areas. 9.0 Wonderful ## Popular amenities - Bar - Room service - Breakfast included - Pool - Laundry - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15671303&PinnedHotelID=15671303&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 2 of 2 rooms ![Chalet (Master)](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/2440b4e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chalet (Master) ### Highlights Balcony or patio Individually furnished Individually decorated Fireplace Air conditioning LED TV 2 bedrooms Ceiling fan - 517 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ![Superior Chalet](https://images.trvl-media.com/lodging/16000000/15680000/15671400/15671303/b6edc0f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Chalet 10.0 Exceptional 1 review ### Highlights Balcony or patio Individually furnished Individually decorated Fireplace Air conditioning LED TV Sofa bed Separate bedroom - 430 sq ft - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FItatiaia-Hotels-Hotel-Pousada-Esmeralda.h15671303.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FItatiaia-Hotels-Hotel-Pousada-Esmeralda.h15671303.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-22.46486%2C-44.59911&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dX5D8oAg1TZW5hF9dGBzHGX8s2g=) Estrada do Parque Nacional Km 04, Benfica, Itatiaia, 27580-000 #### What's nearby - Itatiaia National Park - 1 min drive - 0.8 km - Itatiaia National Park Visitor Center - 5 min drive - 4.0 km - Cachoeira Veu de Noiva - 20 min drive - 9.0 km - Casa do Chocolate - 21 min drive - 19.6 km - Pequena Finlândia - 22 min drive - 20.4 km #### Getting around - Resende (REZ) - 35 min drive #### Restaurants - ‪Graal Itatiaia - ‬14 min drive - ‪Restaurante e Lanchonete Nova Estação - ‬13 min drive - ‪Pousada Campo Alegre - ‬9 min drive - ‪Pub Penedo - ‬23 min drive - ‪Subway Itatiaia - ‬13 min drive ## About this property ### Hotel Pousada Esmeralda Family-friendly pousada near Itatiaia National Park Located close to Cachoeira do Pitu and Cachoeira Veu de Noiva, Hotel Pousada Esmeralda provides a free breakfast buffet, a poolside bar, and a garden. Active travelers can enjoy amenities like horseback riding and ecotours at this pousada. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch, dinner, and light fare. In addition to a playground and an arcade/game room, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), free newspapers, and a billiards/pool table - A front-desk safe, luggage storage, and multilingual staff Room features All guestrooms are individually furnished, and boast comforts such as fireplaces and air conditioning, in addition to thoughtful touches like safes and minibars. Extra conveniences in all rooms include: - Shared bathrooms with showers and free toiletries - 42-inch LED TVs with cable channels - Balconies or patios, wardrobes/closets, and ceiling fans ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/24000000/23080000/23073200/23073115/bbfe2f10.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Santa Fe de Penedo Penedo - Pool - Breakfast included - Free WiFi - Air conditioning 9.2 Wonderful 76 reviews CA $56 CA $58 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=23073115&PinnedHotelID=23073115&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/105000000/104310000/104308400/104308309/8c12bf02.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vila Francesa Hotel Penedo - Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 110 reviews CA $52 CA $55 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=104308309&PinnedHotelID=104308309&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room](https://images.trvl-media.com/lodging/77000000/76370000/76366700/76366634/4b39c44d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Espaço Viverde Pousada Penedo - Pool - Breakfast included - Pet-friendly - Parking included 9.6 Exceptional 79 reviews CA $123 CA $130 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=76366634&PinnedHotelID=76366634&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/20000000/19640000/19638500/19638429/5605723f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Recanto de Moriá Penedo - Breakfast included - Parking included - Free WiFi - Air conditioning 8.8 Excellent 350 reviews CA $60 CA $64 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=19638429&PinnedHotelID=19638429&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/110000000/109660000/109650300/109650247/3db1e9b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Rainha da Mata Penedo - Pool - Breakfast included - Kids pool - Parking included 8.4 Very good 10 reviews CA $75 CA $79 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=109650247&PinnedHotelID=109650247&HadPinnedHotel=true®ionId=-1&adults=2) ![Triple Room, 1 Bedroom, Lanai, Garden View](https://images.trvl-media.com/lodging/112000000/111420000/111413900/111413821/bf81cf0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### POUSADA VIKING PENEDO Penedo - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 3 reviews CA $84 CA $88 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=111413821&PinnedHotelID=111413821&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/16000000/15370000/15361300/15361262/93f8ca2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Aconchegos Île de France Penedo - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 236 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=15361262&PinnedHotelID=15361262&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/13000000/12270000/12262100/12262047/cea4e4f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cegil Hotel Boulevard Resende - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 247 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=12262047&PinnedHotelID=12262047&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/24000000/23380000/23378800/23378793/3359fcf3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vista Linda Hotel Itatiaia - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 28 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=23378793&PinnedHotelID=23378793&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/115000000/114280000/114278600/114278567/d78b02ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel do Papai Noel Penedo - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 50 reviews CA $78 CA $82 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=114278567&PinnedHotelID=114278567&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free buffet breakfast available daily 8:30 AM to 10:30 AM - A bar/lounge - A poolside bar - A restaurant - Couples/private dining - Snack bar/deli ### Things to do - Arcade/game room - Billiards/pool table - Books - Ecotours - Foosball table - Horseback riding/rentals - Library - Outdoor pool - Playground - TV in common areas ### Family friendly - Arcade/game room - Laundry facilities - Living room - Outdoor pool - Playground - Separate bedroom - Snack bar/deli ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Barbecue grill - Garden - In a national park - In the mountains - Outdoor entertainment area - Outdoor furniture - Picnic area - Pool loungers ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible path of travel ### More - 1 building - 1 floor - Built in 1992 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Shared bathroom - Shower - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Fireplace - Individual decor - Individual furnishings - Iron/ironing board on request - Living room - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 10:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions The front desk is open daily from 7:30 AM - 10 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of BRL 58 per pet, per day, plus a deposit of BRL 58 per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Up to 22 lbs per pet Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Pet deposit: BRL 58 per night - Pet fee: BRL 58 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Cashless transactions are available This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. ### Property is also known as Hotel Pousada Esmeralda Itatiaia Esmeralda Itatiaia Hotel Pousada Esmeralda Itatiaia National Park Brazil Esmeralda Brazil Itatiaia Hotel Pousada Esmeralda Itatiaia Hotel Pousada Esmeralda Pousada (Brazil) Hotel Pousada Esmeralda Pousada (Brazil) Itatiaia ## Frequently asked questions ### Does Hotel Pousada Esmeralda have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Pousada Esmeralda pet-friendly? > Yes, Hotel Pousada Esmeralda allows cats and dogs with a maximum weight of up to 22 lbs per pet. There's a deposit of BRL 58 per night and a fee of BRL 58 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hotel Pousada Esmeralda? > Self parking is free at this property. ### What time is check-in at Hotel Pousada Esmeralda? > Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Pousada Esmeralda? > Check-out is at noon. ### Does Hotel Pousada Esmeralda provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Pousada Esmeralda located? > This family-friendly Itatiaia pousada is located in a national park, 1.4 mi (2.2 km) from Itatiaia National Park, and within 6 mi (10 km) of Cachoeira do Pitu and Cachoeira Veu de Noiva. Poronga, Véu de Noiva & Itaporani Waterfalls and Casa do Chocolate are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Pousada Esmeralda Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.2 Location ### 9.2 Staff & service ### 9.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 19 8 - Good 4 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### Carla Jan 6, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amamos a pousada,o atendimento foi excepcional. Todos os funcionários são muitos atenciosos, comida excelente! ##### Carla Stayed 4 nights in Dec 2021 ### 10/10 Excellent #### Virgilius de Nov 16, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Parabéns pelo atendimento prestado pelo proprietário e por todos os empregados! ##### Virgilius de Stayed 2 nights in Nov 2021 ### 10/10 Excellent #### Lierce Maria Sep 14, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### De bem com a natureza Um lugar maravilhoso no meio da natureza, ótimo para se desligar de tudo e relaxar! ![](https://a.travel-assets.com/ugc/hotel-reviews/B284B8B42DBC714625AC822994AE1A6A1BBEA9E11631626670816.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BB263FB54996B2A4C99891931503864A1764A6471631626668902.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/46FEAB085C5D8847A80AD08F9C15F235C41203481631626659769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7D89CA8CBA025B7AEE040103914D50ECD3777E671631626670703.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lierce Maria Stayed 2 nights in Sep 2021 ### 10/10 Excellent #### FÁTIMA Aug 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### O Local sonhado, desejado e encontrado. Amei! Local lindo, calmo, silencioso, organizado, pessoas muito educadas e cordiais. Super recomendo! Já com saudades... ##### FÁTIMA Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### Marina Sep 7, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Pousada gostosa e aconchegante. Ótima para quem quer se desconectar e relaxar. Quarto amplo, bem ventilado, cama confortável e limpeza ok. Café da manhã bem servido e gostoso. James e seus funcionários sao mto atenciosos e receptivos, fizeram nos sentir em casa e mto especiais. ##### Marina Stayed 3 nights in Sep 2020 ### 10/10 Excellent #### Vagner Oct 14, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente para descansar. Eu e minha esposa gostamos muito, um belo espaço, com muito verde, equipe atenciosa, em especial o Jaimes e João, hotel com instalações rústicas, mas acolhedora, excelente para quem quer descansar e dar um tempo na agitação das cidades grandes, retornaremos com certeza. ##### Vagner Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### SONIA, Rio de Janeiro capital Sep 8, 2019 Liked: Cleanliness, staff & service o Atendimento foi muito bom !! o lugar é muito bonito e tranquilo o ótimo para descansar !!! tudo bom!! ##### SONIA Stayed 2 nights in Sep 2019 ### 10/10 Excellent #### Edmilson Jun 24, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Atendimento espetacular! Local charmoso, mas o destaque ficou mesmo para o cuidado que os proprietários têm com seus hóspedes. Fizeram nossa estadia especial. Parabéns!!! ##### Edmilson Stayed 4 nights in Jun 2019 ### 6/10 Okay #### Verified traveller Jun 5, 2019 Liked: Cleanliness, staff & service Disliked: Amenities O serviço de internet. Wi-fi não funciona nos quartos, somente na recepção. ##### Verified traveller Stayed 2 nights in May 2019 ### 6/10 Okay #### Verified traveller May 1, 2019 Liked: Staff & service Disliked: Cleanliness, room comfort this hotel is in great area but need a major upgrade not in 2019 standard wifi food selection etc...... the owner was nice but out of touch with hotel standard ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### ROBERTO Dec 3, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### SUPER INDICO Sensacional. Tranquilo. Super agradável. É possível ouvir o som dos pássaros e o desaguar da Cachoeira de dentro do chalé. ##### ROBERTO Stayed 1 night in Dec 2018 ### 8/10 Good #### Sergio Oct 26, 2018 Liked: Staff & service Disliked: Property conditions & facilities Foi apenas uma diária. Pessoal e dono muito cordiais. As comodidades de banheiro e conservação do chalé um pouco ruins. ##### Sergio Stayed 1 night in Oct 2018 ### 2/10 Terrible #### gilmar Sep 30, 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Não recomendo Péssimo atendimento com muita arrogancia..... chegamos as 19:30 e o atendente não tinha nossa reserva e me questionou que eu deveria ter o voucher impresso, pois não tinha acesso ao email para confirmar e o " patrão" estava viajando...... mostrei a reserva no meu celular e mesmo assim foi dificil resolver..., depois foi a insatisfação com o pedido para o jantar onde tinha apenas 2 opções e minha esposa solicitou para alterar um prato pois tinha algum alimento que ela não gostava.... Não podia alterar o prato... fomos comer fora em um restaurante simples na estrada uma delicia com preços justos..... quarto horrivel tudo velho cama dura horrivel, amanhacemos com dores nas costas, toalhas que pareciam lixas, muito pernilongo, não tinha estacionamento ficando nosso carro torto na passagem de outros carros... café da manhã bem simples... e por azar eu derramei suco na mesa ao me servir fui avisar o atendende que fez uma cara e nem respondeu ao meu pedido de desculpas... resumindo saimos em pleno domingo as 09:00 procurando outro hotel.... realmente este hotel não condiz com o anunciado. ##### gilmar Stayed 1 night in Sep 2018 ### 10/10 Excellent #### FELIPE Jun 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tranquilidade A chegada na pousada foi tranquila, tudo que eu precisava, paz e calmaria em um lugar agradável. A internet wi-fi só funciona na recepção, mas para quem não quer ser incomodado e aproveitar a tranquilidade do local, vale muito a pena. ##### FELIPE Stayed 1 night in Jun 2018 ### 10/10 Excellent #### Gustavo Jun 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pousada ideal para casais Pousada muito aconchegante, com funcionários e os proprietários muito gentis e atenciosos. O quarto é acolhedor e a lareira faz a diferença nos dias de frio. Um ponto a melhorar seria o chuveiro que poderia ser melhor pois sai muito pouca água e não esquenta muito em dias de frio como passei. ##### Gustavo Stayed 2 nights in Jun 2018 ### 10/10 Excellent #### Fabio Luis, Rio de Janeiro May 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Otimo local para descobrir o parque. Serviço impecável. A pousada é muito bem cuidada pelo proprietário. Parabéns pela localização e limpeza do local. Exite uma cachoeira muito fotogenica do outro lado da rua. Recomendo. Usamos a pousada para uma caminhada até as Prateleiras no Parque Nacional de Itatiaia. ##### Fabio Luis Stayed 2 nights in May 2018 ### 10/10 Excellent #### César Augusto Jan 30, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantástico. Simplesmente fantástico, uma ótima recepção pelos funcionários, a se destacar "Valdecir e Lilian". Um local maravilhoso e super aconchegante, com uma comida maravilhosa e lindas paisagens. Super indico a qualquer um que queira, viver momentos de sossego, felicidade e muita paz. Meus parabéns a pousada Esmeralda e toda sua equipe, espero volar o quanto antes. Att. César. ##### César Augusto Stayed 2 nights in Jan 2018 ### 10/10 Excellent #### MAXIMILIANO Jan 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A melhor opção de Itatiaia Excelente opção para se hospedar nesta região. Fica apenas 5 km do Parque Nacional de Itatiaia e dez minutos de Penedo. A Pousada é muito tranquila, silenciosa e possui um atendimento maravilhoso. Cachoeira própria e trilhas dentro da propriedade. O chalé está todo equipado e muito limpo. Café da manhã excelente e jantar fantástico. Fuja do tumulto de Penedo e hospede-se na Pousada Esmeralda. Você estará fazendo a melhor escolha. Recomendo. ##### MAXIMILIANO Stayed 2 nights in Jan 2018 ### 8/10 Good #### Luis Sep 4, 2017 Liked: Staff & service Disliked: Property conditions & facilities #### Razoável. Proprietários muito simpáticas. No entanto, as instalações da cabana que me foi cedida deixam a desejar. Banheiro, especialmente o box, muito encardido. ##### Luis Stayed 2 nights in Sep 2017 ### 10/10 Excellent #### Sergio Jun 12, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Não podia ser melhor. Tudo correu como outras avaliações ou seja, muito boa a pousada, confortável, os funcionários bem amáveis e atenciosos e tudo bem limpo. Adorei. ##### Sergio Stayed 2 nights in Jun 2017 ### 6/10 Okay #### Dulce Maria Viana Jun 12, 2017 Liked: Cleanliness, staff & service Disliked: Room comfort #### Decepcionante. O local é incrível, com um potencial pouco explorado Serviço gentil, ótimo restaurante. O conforto é insuficiente, falta mobiliário na sala, o chuveiro é abaixo da crítica. Sugiro contratar um(a) designer de interiores para um "tapa" no visual e no conforto. Hoje, a relação custo-benefício está muito desequilibrada. Esperávamos muito mais pelo investimento ($) feito. ##### Dulce Maria Viana Stayed 2 nights in Jun 2017 ### 8/10 Good #### Rafael Henrique Jan 28, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótima opção para descanso e lazer Local muito aconchegante, funcionários super atenciosos e cordiais, comida simples e gostosa. Área verde para trilha e banho de rio, muito próximo ao Parque Nacional. Recomendo e voltaria lá! ##### Rafael Henrique ### 8/10 Good #### Heloiza Maria Dec 6, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Procura natureza e ar puro? É esse o lugar Fomos muito bem recepcionados pelo James, nossas refeições eram sempre muito bem apresentadas pela super simpática Liliane, a comida maravilhosa do Antonio e por fim toda cordialidade do Denis. Enfim, local ideal para descanso, adorei super recomendo. ##### Heloiza Maria ### 10/10 Excellent #### José Jul 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### José Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Paulo Roberto Jul 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Paulo Roberto Stayed 2 nights in Jul 2023