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Hotel Playa la Media Luna, Isla Mujeres – Avis

3 out of 5
Hotel Playa la Media Luna, Isla Mujeres
Seccion Rocas, Lotes 9 y 10, Punta Norte, Smz. 1, Isla Mujeres, QROO

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 230 avis sur 531." "
Note de 8 – Bien, d’après 197 avis sur 531." "
Note de 6 – Acceptable, d’après 67 avis sur 531." "
Note de 4 – Médiocre, d’après 26 avis sur 531." "
Note de 2 – Terrible, d’après 11 avis sur 531." "

8,4/10

Propreté

8,0/10

Service et personnel

7,4/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Hôtel décevant
Hôtel bien situé à proximité d’une plage autorisant la baignade et à proximité des restaurants. Nous sommes déçus par l’état général de l’hôtel, manque d’entretien général (douche en mauvais état) et la propreté laisse à désirer. Le petit déjeuner est plus que basique.
Séjour de 5 nuits en mars 2020
Hotel Playa la Media Luna, Isla Mujeres a répondu le 26 mars 2020
Cher invité, notre plus grande motivation est que nos visiteurs aient une bonne expérience pendant leur séjour, c'est pourquoi nous apprécions vos précieux commentaires afin de continuer à travailler pour offrir un meilleur service tous les jours. Le petit déjeuner que nous proposons est continental, pas américain. Nous vous invitons à nous rendre visite bientôt et à vivre une expérience plus confortable. Salutations!

6/10 – Acceptable

marc, france

Points forts : Confort de la chambre
Points faibles : Service et personnel
Agréable bonne situation
Chambre correcte sans plus. Très bien situé et piscine avec vue mer superbe. Mais petit déjeuner très décevant accueil indifférent et wifi insuffisant.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Milton

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful quiet place with everything so close it's a perfect stay.
Séjour de 2 nuits en mai 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 12 mai 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

6/10 – Acceptable

Anais

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Run down.
Séjour de 2 nuits en mai 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 11 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was so pleasantly surprised by this hotel. The pool facing the semi-private half moon beach was heaven. Enjoyed the smaller dipping pool too. Close walk to North Beach and Calle Hidalgo for all the places to eat. I can't wait to come back.
Séjour de 3 nuits en mai 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 8 mai 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Kevin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice view of ocean from pool and easy walk to beach and restaurants. The only negative was the showerhead in our room. Hard to get soap off of body
Séjour de 7 nuits en avril 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 8 mai 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Nina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en avril 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

michele

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved this place, great location and clean.
Séjour de 5 nuits en avril 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 10 avr. 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Lisa

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Best location on the island!
Séjour de 8 nuits en mars 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 27 mars 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Olivia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Can’t wait to come back next year!
Séjour de 6 nuits en mars 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 14 mars 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

2/10 – Terrible

Raejean

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 29 févr. 2024
Thank you for your feedback. We apologize that our service did not satisfy your expectations.

8/10 – Bien

Christine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing location - overall great value
Excellent location. Walking distance to restaurants, shopping and the beach. The hotel is tucked away from the street and is so quiet that you can hear the waves. The pool is nice and has a beautiful view but despite 2 pools pictured by the beach, there is only 1. They have another small pool around the corner. Staff was friendly and the room was basic but clean. There are no elevators so be prepared to climb stairs. Some of the websites mentioned free breakfast (which is not true) but they did have free coffee and plenty of drinking water. No microwave in the room but there is one next to the lobby.
Séjour de 5 nuits en janvier 2024
Hotel Playa la Media Luna, Isla Mujeres a répondu le 25 janv. 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Josselin

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 11 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location of this property is perfect. Close to North Beach, shopping and restaurants. On the quiet side, perfect for relaxing and beautiful views of the ocean and small bay away from the crowds. My room was clean, spacious and comfortable (great pillows too). There’s no restaurant on site, but it’s close enough to food stalls and restaurants that it didn’t matter.
Séjour de 4 nuits en décembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 27 déc. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Ketty

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have stayed at this property several times and it is always consistent and convenient. The rooms are nice sized and clean and quiet. LOL..the older gentleman at reception has never changed... While he is NOT a wealth of customer service - he is efficient and gets job done - never rude just not as warm and inviting as the property 😉.
Séjour de 4 nuits en décembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 27 déc. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Jeniffer

Séjour de 3 nuits en décembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 21 janv. 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Karen

Séjour de 10 nuits en décembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 22 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Ryan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 15 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Dustin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will come back again.
Great value. Great location. Will come Back again. Convenient location close to amenities without the large crowds!
Séjour de 7 nuits en décembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 18 déc. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

8/10 – Bien

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cool beach and pool with a bar.
Hotel Playa la Media Luna, Isla Mujeres a répondu le 29 févr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bien

Mike

Points forts : État et installations de l’hébergement
Séjour de 6 nuits en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 19 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Kevin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to beach
Séjour de 1 nuit en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 9 nov. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 – Médiocre

David

Séjour de 3 nuits en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 28 nov. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 6 nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 – Terrible

MICHELLE

Séjour de 5 nuits en octobre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 23 nov. 2023
Thank you for your feedback. We apologize that our service did not satisfy your expectations.

6/10 – Acceptable

Jennifer, Sunrise

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Booked partial ocean view, received no view. Starting at 9 am all day long banging and loud noises from above our room. Last night hallway light was out. Felt unsafe due to that. Positive news. Cleaning staff was very good and pool was very nice with an amazing view.
Séjour de 5 nuits en octobre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 24 oct. 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 – Excellent

Emily

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great location. Nice pool / beach set up (can not swim in the ocean right in front of hotel due to rocks rough water, but a short walk around the corner and you can). Close walk to all the action, but hotel is tucked away down a side street.
Séjour de 2 nuits en octobre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 16 oct. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Paulina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tengo que volver
Excelente hotel en todo ubicación los cuartos excelentes atención excelente playa bellísima todo queda cerca
Séjour de 1 nuit en octobre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 13 oct. 2023
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel, es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

8/10 – Bien

Peter

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Isla Vacation
The Hotel was nice and in a great location. The only issue we had was the water in the shower was luke warm at best and I told the front desk the first 4 mornings and nothing was ever done about it.
Séjour de 6 nuits en septembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 27 sept. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Jorge

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 18 sept. 2023
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel, es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

8/10 – Bien

Flor Elizabeth

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Estuve en la habitación 33 los primeros días fueron maravillosos porque no había más huéspedes, sin embargo apenas llegaron huéspedes y se escucha todo entre habitaciones, pláticas, cierres de puertas! Quizá podrían mejorar en el aislamiento de ruidos.
Séjour de 4 nuits en août 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 1 sept. 2023
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que sean transmitidos a todos los involucrados.

8/10 – Bien

Jeff

Voyage de couple
Points forts : Commodités
Points faibles : État et installations de l’hébergement
Pool area was great. Beautiful views and a couple hundred yards to North Beach. Room had several issues with lack of maintenance, which seems typical locally. I was impressed that the sliding door to the patio didn't work properly and they repaired within a couple of days as they needed parts.
Séjour de 4 nuits en août 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 24 août 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 – Bien

Xenia

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en août 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 22 août 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Luis

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Buena elección en Isla Mujeres
Buena elección, precio accesible para la buena ubicación a 3 cuadras de playa norte y 3 cuadras de calle Hidalgo, piscina con vista a él mar
Séjour de 4 nuits en juillet 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 6 août 2023
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel, es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

10/10 – Excellent

angel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the beach, clean and cozy room.
Séjour de 5 nuits en juillet 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 24 juill. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Oliver, Carrollton

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We enjoyed our stay. Clean, big room. Coffee was good in the room. Excellent location, walkable to down town. You can park a golf cart on property. Room was cleaned everyday. Beautiful view from pool. Pool was always clean. The decorative tile in the pool could be redone. And i would suggest some music to played out at the pool. The area around the property is old, just like everywhere else on the island. Bed was very comfortable. No hairdryer, and the one i borrowed was not good so bring one if you need it. There was some construction noise on the week days but no big deal, they have to work sometime. I will definitely stay here again
Hotel Playa la Media Luna, Isla Mujeres a répondu le 21 juill. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 – Bien

Laura

Voyage en groupe
Points forts : Propreté
Hotel room had good water pressure, hot water and the beds were comfortable. Room is basic and clean with mini fridge and coffee maker. Towels are on the smaller side for the pool/beach. Pool is warm (July) Franco the bartender was nice. Ivan did a great job of cleaning our room. Didn’t have much interaction with the staff but nothing bad to say about service. Lots of restaurants near by, beach is a short walk away. Sea turtles were nesting on the beach at the hotel and it was amazing to watch (in silence, not lights/flash and do not go close please) we had Rm 28 and do not recommend that room if you want to be able to use it in the summer months. No view and no breeze. I would recommend this hotel for a basic needs stay, would stay again but with a sea view room.we are 2 woman mid 40’s
Séjour de 7 nuits en juillet 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 21 juill. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

4/10 – Médiocre

Rachel

Séjour de 1 nuit en juillet 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 23 juill. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Cheri

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Location and Views!
We are so happy we found this hidden gem! Perfect location! A short walk and you are right on the most beautiful Playa Norte. Street food just outside the hotel (get the churros!) So many excellent walkable restaurants, North Garden, Ruben’s, Rooster’s are a must! Malecon begins just a short walk around the beach for an unbelievable scenic walk down the ocean’s edge! Walk to the Tiny Gecko at night it will not disappoint! A cute little bar with live music and great food and a magnificent ocean front view! The pool area is so wonderful! Relax poolside with a breathtaking ocean view. And that ocean breeze!! No swimming in ocean but you can wade in water near rocks and in cove. Located right in town but you will not hear any town noise. They are nestled back just enough to be so close to everything but far enough away. Sunrises by pool are breathtaking.Gorgeous Sunsets! Snorkel nearby just a short beach walk to Mia Bridge. We had a very private garden view walkout to a garden pool, there are 3 pools. The front desk was always friendly to us, some reviews state otherwise, but we were always greeted and taken care of with a smile, especially from Pat. Our room was cleaned daily with new linens—towels were brand new and room always smelled freshly cleaned upon our return. Pools do need some cleaning—we did see a pool guy cleaning one day and adding chemicals but definitely needed some more attention. But we loved this place and will definitely return!
View from lobby
Poolside sunrise
Sunrise from pool
Poolside
Séjour de 5 nuits en juin 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 25 juin 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

8/10 – Bien

Matthew

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en juin 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 19 juin 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Bien

Ana

Séjour de 7 nuits en juin 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 6 juill. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Acceptable

Jaime

Voyage en famille
Points faibles : État et installations de l’hébergement
Not good hotel.
Do not have elevator you need to climb a lot of stairs to get to your room, they are undercontuction very noisy, the beach towels are in bad conditions, the internet connection is always lost, in the night no cold water in the shower, no telephone and clock in the room.
Séjour de 4 nuits en juin 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 12 juin 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Bien

Yolanda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel was great! Room was always clean and comfortable. It is in a great location, near playa Norte and other close-by beaches. Also within walking distance to playa centro and Hidalgo st which has many restaurants and shopping. Only issue we had was the pools were not kept clean.
Séjour de 6 nuits en mai 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 31 mai 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 – Bien

Glenn J

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
quiet
Séjour de 6 nuits en mai 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 28 mai 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Joni, Pflugerville

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall good area and service for the price. Bar hours are limited. Pool towels are limited, so recommend to bring your own if staying multiple days.
Séjour de 7 nuits en mai 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 28 mai 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Devin

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel
It's a quiet property minutes walk away from the hub of the island. While other reviews indicated issues with staff we always had someone available within 5 minutes of arriving at the desk, very helpful and courtous, usually just around the corner in the office. One does have to say Ola to get attention. It's an older property but everything works fine...especially the AC. Definitely would stay again.
Séjour de 5 nuits en mai 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 25 mai 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 – Excellent

Drue, Sun City West

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a fantastic stay. Franko was on top for sure.
Séjour de 14 nuits en mai 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 24 mai 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 – Bien

Marisela

Voyage de couple
Points forts : Propreté
En general bien nos tocó mucho ruido antes de las 8am, hay caminito de hormigas La vista genial es un lugar tranquilo
Séjour de 1 nuit en mai 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 14 mai 2023
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que sean transmitidos a todos los involucrados.

6/10 – Acceptable

Irina Nikolaevna

Points faibles : État et installations de l’hébergement
Séjour de 10 nuits en avril 2023
Hotel Playa la Media Luna, Isla Mujeres a répondu le 8 mai 2023
Thanks for staying with us. We appreciate your feedback!