Titre : Casa de la Luna Loca – Avis, offres et photos 2025 | Expedia.ca [Afficher tous les hébergements](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Maison entière # Casa de la Luna Loca Privacy, Pools and Roof Top Propriété de vacances sur la plage avec une piscine privée et une cuisine ![Terrasse/patio](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/fa374a47.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Intérieur](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/4b8df7fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrain de l’hébergement ](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/3217e459.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (sur place)](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/0aa37c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrain de l’hébergement ](https://images.trvl-media.com/lodging/28000000/27440000/27432300/27432299/b1995645.jpg?impolicy=resizecrop&rw=297&ra=fit) - Aperçu - Commodités - Politiques - Emplacement 9,2  Merveilleux ### Maison entière 3 chambres3 salles de bain6 personnes ## Commodités populaires - Piscine - Stationnement disponible - Cuisine - Barbecue - Climatisation - Espace extérieur ## Ajoutez des dates pour connaître les prix Arrivée Départ Voyageurs ## À propos de cet hébergement ### Hébergement entier Vous aurez la maison entière pour vous et ne la partagerez qu’avec d’autres voyageurs de votre groupe. ### Casa de la Luna Loca Privacy, Pools and Roof Top Summary: You can stare out over the ocean while soaking in your rooftop dipping pool when you stay in this unique, secluded retreat. Casa de la Luna Loca is the perfect getaway spot for a small group of friends or a family. This property offers a serene, tropical experience with an outdoor shower hidden amongst rainforest-like fauna, a beautiful courtyard pool, and a gas grill on your own private patio. The Space: Rooftop views You can stare out over the ocean while soaking in your refreshing dipping pool when you stay in this unique, secluded retreat. Casa de la Luna Loca is the perfect getaway spot for a small group of friends or a family. This property offers a serene, tropical experience with an outdoor shower hidden amongst rainforest-like fauna, a beautiful courtyard pool, and a gas grill on your own private patio. Catch Mexico’s first rays of light Watch the first rays of the morning sun hit Mexico while enjoying a coffee on your balcony. The inside of this home is immaculate, with beautiful tiling, ornate accents, colorful décor and all the comforts of home. All three bedrooms are en-suites, and the common area is comfortable and open concept. The best of both worlds Want a little action or night life? Hop in a cab, rent a bicycle or golf cart and explore the views along the island’s edge as you make your way into the bustling streets of Isla Mujeres. Shop in small, locally-owned stores. Eat at restaurants from all around the world. Visit the nearby beach clubs where you can grab a lounge chair, order a daiquiri, and snorkel in the shallow warm waters with the jewel-colored fish. The best part of this location is that it offers tranquility just minutes away from action, adventure and authentic local culture. Bedrooms Bedroom 1: King-sized bed Bedroom 2: King-sized bed Bedroom 3: King-sized bed  Common area sleeping on inflatable mattress \*\*Rates are subject to change without notice.\*\* Cancellation Policy 60 days \*We recommend that you purchase trip cancellation insurance. Ask us how. Minimum stay 3 nights Cleaning frequency : Every 3rd day  Extra cleanings can be requested EVENTS must be approved and have an event fee of $300 The Neighborhood: Neighborhood Being a 5 mile island, the beach is never very far away and who doesn't love a little Golf Cart cruising? Garrafón de Castilla : 6 min walk Playa Lancheros : 1 mile Playa Norte : 4.3 miles ## Commodités de l’hébergement ### Plage - Sur la plage ### Piscine/spa - Piscine commune - Piscine privée - Piscine sur le toit ### Internet - Disponible dans la maison : Wi-Fi ### Stationnement et transport - Stationnement sur place ### Cuisine - Batterie de cuisine, vaisselle et couverts - Cafetière-théière - Four - Four à micro-ondes - Réfrigérateur - Surface de cuisson ### Chambres - 3 chambres - Draps fournis ### Salle de bain - 3 salles de bain - Douche - Séchoir à cheveux - Serviettes fournies ### Divertissement - Téléviseur avec chaînes par câble/satellite ### Espaces extérieurs - Balcon - Gril au gaz ### Confort - Climatisation ### Animaux de compagnie - Aucun animal de compagnie autorisé ### Accessibilité - Hébergement non-fumeurs ### Points d’intérêt de l’endroit - À proximité de la mer ### Activités - Piscine sur le toit ### Dispositifs de sécurité - Présence d’un détecteur de monoxyde de carbone non signalée (L’hôte n’a pas indiqué s’il y avait un détecteur de monoxyde de carbone dans l’hébergement; envisagez d’apporter un détecteur portable.) - Présence d’un détecteur de fumée non signalée (L’hôte n’a pas indiqué s’il y avait un détecteur de fumée dans l’hébergement.) ### Information générale - Les enfants ne sont pas admis à cet hébergement. ## Hébergements similaires ![Piscine extérieure](https://images.trvl-media.com/lodging/34000000/33570000/33565600/33565598/40a51d57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OCEAN FRONT MEXICAN STYLE 4 BED SUITE VILLA, CARIBBEAN BLUE SEA VIEWS AND POOL Isla Mujeres - Vue sur l’océan - Piscine - Cuisine - Laveuse 10 Exceptionnel 93 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=33565598&PinnedHotelID=33565598&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrain de l’hébergement ](https://images.trvl-media.com/lodging/38000000/37630000/37621400/37621364/bb49de61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean front villa located on the beach Isla Mujeres - Piscine - Cuisine - Climatisation - Espace extérieur 10 Exceptionnel 34 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=37621364&PinnedHotelID=37621364&HadPinnedHotel=true®ionId=-1&adults=2) ![Piscine](https://images.trvl-media.com/lodging/46000000/45950000/45948400/45948312/8083115a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Private Beach Front Vacation Home with Breathtaking Views! 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[](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=18335833&PinnedHotelID=18335833&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrain de l’hébergement ](https://images.trvl-media.com/lodging/90000000/89810000/89808300/89808290/d935a204.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Paraiso Caribe - stunning views! Isla Mujeres - Piscine - Cuisine - Laveuse - Sécheuse 9,2 Merveilleux 11 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=89808290&PinnedHotelID=89808290&HadPinnedHotel=true®ionId=-1&adults=2) ![Serviettes de plage](https://images.trvl-media.com/lodging/34000000/33950000/33948800/33948708/05f2fd7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Mayaland, a secluded Jungle Oasis! In Isla Mujeres, the southern point. Isla Mujeres - Piscine - Baignoire à remous - Cuisine - Laveuse 9,6 Exceptionnel 57 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=33948708&PinnedHotelID=33948708&HadPinnedHotel=true®ionId=-1&adults=2) ## Politiques ### Arrivée Arrivée à partir de 15 h Âge minimal pour l’enregistrement : 18 ans ### Départ L’heure limite de départ est 11 h. ### Instructions spéciales pour l’enregistrement L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ. ### Animaux de compagnie Les animaux de compagnie ne sont pas autorisés. ### Enfants et lits supplémentaires Les enfants ne sont pas admis à cet établissement. ### Événements Aucun événement autorisé ### Fumeurs/non-fumeurs Interdis de fumer ## Renseignements importants ### À savoir Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’établissement. Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée. Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties. Cet hébergement accepte l’argent comptant. Les fêtes et les événements de groupe sont strictement interdits. L’hôte n’a pas indiqué s’il y avait un détecteur de monoxyde de carbone dans l’hébergement; envisagez d’apporter un détecteur portable avec vous pendant le voyage. L’hôte n’a pas indiqué s’il y avait un détecteur de fumée dans l’hébergement. Cet établissement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation. ### Hébergement également appelé Casa de la Luna Loca 63bd90289ecbda0039e144e7 ## À propos du quartier À Isla Mujeres, cette propriété de vacances se situe sur la plage. Si vous avez envie de faire une activité, Port d'Isla Mujeres et Ferry Ultramar Puerto Juárez en valent le détour. Si vous souhaitez découvrir la beauté naturelle de la région, explorez Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc et Plage de Norte. Vous souhaitez assister à un événement ou à une partie en ville? Rendez-vous à ces endroits : Stade de baseball Beto Ávila ou Estadio Olímpico Andrés Quintana Roo. [Visiter le guide de voyage pour Isla Mujeres](https://www.expedia.ca/fr/Isla-Mujeres.dx7925) [Afficher plus de maisons de vacances à Isla Mujeres](https://www.expedia.ca/fr/Isla-Mujeres-Residences-De-Vacances-Privees.d7925-aaResidencesDeVacancesPrivees.Guide-de-Voyage-Hebergement) ![Carte](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.20992%2C-86.71921&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Lix0nQHy5QMiTi8vQ4oP4vKmDt8=) Isla Mujeres, Quintana Roo ### À proximité - Parc aquatique Parque de los Sueños - 3 min à pied - 0.3 km - Parc Punta Sur - 13 min à pied - 1.1 km - Jardin de sculptures d'Isla Mujeres - 14 min à pied - 1.2 km - Dolphin Discovery - 5 min en voiture - 4.2 km - Port d'Isla Mujeres - 8 min en voiture - 6.7 km ### Restaurants - ‪Zaza Beach Club - ‬10 min à pied - ‪Albatros Beach Club - ‬17 min à pied - ‪Kin Há Isla Mujeres - ‬6 min à pied - ‪Playa Tiburón - ‬3 min en voiture - ‪Mar Bella - ‬16 min à pied ## Foire aux questions ### Casa de la Luna Loca Privacy, Pools and Roof Top possède-t-il une piscine? > Oui, cet établissement propose une piscine. L'endroit possède notamment une piscine sur le toit. ### Casa de la Luna Loca Privacy, Pools and Roof Top accepte-t-il les animaux de compagnie? > Non, l’établissement n’accepte pas les animaux de compagnie. ### À quelle heure est-il possible d'arriver à Casa de la Luna Loca Privacy, Pools and Roof Top? > L’arrivée est possible à partir de 15 h. ### À quelle heure doit s'effectuer le départ à Casa de la Luna Loca Privacy, Pools and Roof Top? > Le départ est à 11 h. ### Où se situe Casa de la Luna Loca Privacy, Pools and Roof Top? > Propriété de vacances se trouve sur la plage, à moins de 10 minutes de marche des sites suivants : Garrafón Natural Reef Park (parc à thème) et Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc. Parc aquatique Parque de los Sueños et Musée Capitán Dulché se trouvent également à moins de 5 minutes de marche. ## Avis pour Casa de la Luna Loca Privacy, Pools and Roof Top 9,2 ### Merveilleux Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.[Plus de renseignements](https://www.expedia.ca/fr/lp/b/content-guidelines) ### 9,8 Propreté ### 9,2 Emplacement 10 – Excellent 32 8 – Bien 7 6 – Acceptable 1 4 – Médiocre 0 2 – Terrible 2 ### 10/10 – Excellent #### Angela T., Jenks, Ok 27 juin 2025 Points forts : Propreté #### A Slice of Paradise – Casa de la Luna Loca! A Slice of Paradise – Casa de la Luna Loca! Our stay at Casa de la Luna Loca was absolutely magical. From the moment we arrived, we felt like we had stepped into a private island oasis. The home is beautifully designed—spacious, comfortable, and full of character—with everything you need for a relaxing getaway. The rooftop views of the sunrise are breathtaking, and the pool area is the perfect place to unwind after a day of exploring Isla Mujeres.But what truly made our stay unforgettable was the incredible service and care we received from Alain. During a power outage that affected the entire island, he went above and beyond to check on us, making sure we had everything we needed and that we felt safe and comfortable. His kindness and attentiveness were so appreciated and really made us feel looked after in a way that’s rare to find.We couldn’t have asked for a better experience. Whether you’re sipping coffee on the rooftop or enjoying a dip in the pool, Casa de la Luna Loca is the perfect blend of luxury, privacy, and island charm. We’re already dreaming of our next visit! ![](https://a.travel-assets.com/ugc/hotel-reviews/486f8254-f8e7-4386-a0df-d0afcf67b99c-1751028804692.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela T. Séjour de 4 nuits en juin 2025 ### 10/10 – Excellent #### Kelli W. 6 mai 2025 Points forts : Propreté #### Great stay! We loved the house and everything about it! ##### Kelli W. Séjour de 5 nuits en avril 2025 ### 8/10 – Bien #### Benjamin R. 23 avr. 2025 Points forts : Propreté #### Great Place To Stay We had a great time staying at Casa de Luna Loca. Alaine was great too work with and made sure we had everything we needed. The weather while we were there was a little cooler than usual so we only used the pool a couple of times but was very nice to have. House was very clean and well decorated and beds were comfortable. The only reason that I didn’t give it 5 stars is that the jacuzzi on the top balcony did not work. Which would have been perfect with the cooler weather. Other than that this place is great. 4.8 of 5. ![Great view from top patio](https://a.travel-assets.com/ugc/hotel-reviews/ac580339-daa6-48b9-b0d5-02661abf7e6b-1745435033938.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Watching birds in the front](https://a.travel-assets.com/ugc/hotel-reviews/9891d07b-31cf-4495-aaf8-1aa5b36c3867-1745435034297.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Fun in the pool. ](https://a.travel-assets.com/ugc/hotel-reviews/612d768b-acd1-401b-b12b-c0fd09e84996-1745435036034.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Benjamin R. Séjour de 7 nuits en janvier 2025 ### 10/10 – Excellent #### Nichole L. 9 avr. 2025 Points forts : Propreté #### Amazing location and home We loved Casa de la Luna Loca! Alain was amazing and the house was gorgeous and well maintained. We will definitely be back! ##### Nichole L. Séjour de 5 nuits en mars 2025 ### 10/10 – Excellent #### Marcia B. 27 mars 2025 Points forts : Propreté #### Great house with amazing pool! Loved the three en-suites and perfect pool with all day sun/shade spots. Large kitchen with tons of supplies. Didn’t use the rooftop as much as we planned. The dipping pool wasn’t as clean as the backyard pool. Would return! ##### Marcia B. Séjour de 7 nuits en mars 2025 ### 8/10 – Bien #### Janice C., Kingston Ontario 12 mars 2025 Points forts : Propreté #### Fantastic south end gem Our first time to the island with our adult children and friends and it did not disappoint! Our stay at Casa de la Luna Loca was the perfect spot for the kind of vacation we were after, quiet but still enough to do, lots of room for everyone in the house, well stocked kitchen, great location for beaches, restaurants, fantastic art gallery next to a lovely restaurant Ulan. Everything was easy from Alain the manager checking us in and always avail to help us out. A couple of small issues with A/C, pool intake clogging, electrical fire in livingroom underneath sofa, rooftop pool (believe an old hot tub) not useable and rooftop needs some TLC. All in all this was a fantastic spot and if you are a larger group it accommodates everyone perfectly. Loved being at the south vs. north end and Alain the manager is extremely helpful and responsive. We gave it a four star just because of the couple of areas we thought could use some attention but highly recommend this gem of a spot. ##### Janice C. Séjour de 14 nuits en février 2025 ### 10/10 – Excellent #### Christie G. 7 janv. 2025 Points forts : Propreté #### Perfecto! The house and communication with the house manager was impeccable.Everything about this trip was perfect ##### Christie G. Séjour de 4 nuits en décembre 2024 ### 10/10 – Excellent #### Emilee B. 17 mars 2024 Points forts : Propreté #### Unbelievable Stay My husband, two teens and myself had an amazing time staying at Casa de la Luna Loca! The house was all we could have wished for and more. Communication with the property manager and the owner was prompt and they answered any questions we had. We will be back! ##### Emilee B. Séjour de 5 nuits en mars 2024 ### 8/10 – Bien #### Melissa E. 12 mars 2024 Points forts : Propreté #### Overall good While the overall stay was enjoyable there were quite a few errors. Ceiling fans and over head lights did not work in the master bedroom. Shower in one of the upstairs bedrooms was not fully functional. We could not get the washing machine to work, and property manager did not know how to use it. Roof top was dirty. There was a broken bottle and cigarette butts. This was in addition to the rust from the unsafe railinga on the ground. House keeping was supposed to be every three days. We stayed seven and only had her come once. The binder on the counter stated bathroom trash would be removed daily, and that never happened. Lawn and pool cleaning did occur, but not on schedules days. For the positives, our groceries and welcome food were ready upon our arrival. The property manager was very attentive and responsive. Bedrooms were comfortable. Living area was welcoming. We loved sitting by the pool. We loved to quieter area on the island. We would come back with just a few tweaks to pur previous stay. ##### Melissa E. Séjour de 7 nuits en février 2024 ### 10/10 – Excellent #### Kelly C. 6 mars 2024 Points forts : Propreté #### Lovely This house was great! Clean, good amenities, excellent pool area and a beautiful view of the sunrise from the rooftop. The property manager, Alain, was extremely helpful and responsive to all of our needs. ##### Kelly C. Séjour de 4 nuits en février 2024 ### 2/10 – Terrible #### Josh W. 24 janv. 2024 #### Worst Vacation Experience Upon arriving, we found the front gate was unlocked so we slid it open, which was hard because the track and rollers are seized. The front door was also unlocked so we thought that the property manager must be around. Nope, he didn't show up for another 15 minutes. The inside of the house is ok but the outside is in rough shape in areas. We were told to not use the front gate to the driveway and to park the carts unsecured outside of the fence which was never communicated until arriving. The sliding gate and one of the front doors didn't lock at all, and while we were told someone was coming to fix it, no one ever did. When we wanted to go out, we had to put a block we made to secure the front door and then leave out of the basement door, which also has a questionable lock. This had us uneasy but we just hoped nothing would happen, but that wasn't the case. One of the couples left a day early, leaving one bedroom vacant. On the last morning of the trip, the other guests asked me who was in the empty room because they had heard noises coming from there. I went to investigate and sure enough, there was an unknown man and women laying naked in the vacant bedroom. I told them to leave and they said they had permission from the property manager. This was not true, we found out he was part of the cleaning company and knew how to get in. The owners promised to refund us and after the 1 month period where VRBO could no longer help, they ghosted us completely. Horrible experience. ##### Josh W. Séjour de 5 nuits en octobre 2023 ### 10/10 – Excellent #### Deborah S. 15 déc. 2023 Points forts : Propreté #### Beautiful Property and Location! This property is Beautiful and Great location. It's walking distance to Garrafon Park and a block off main drag. The home is clean and well kept, and the communication and extras performed was above and beyond. I would Highly Recommend this property. Also, they referred "At Your Service" transportation, and again they were Top Notch and I would Highly Recommend. There were a couple things to be aware of when renting this property, minimal water pressure in shower, you are instructed not to flush toilet paper and beds are on the hard side (which may be a plus in your book). Nothing that was intolerable but should know going in, however, the price and the amenities offered (pool, 3rd story patio deck, on suite bathrooms, location, etc) far outweigh any shortcomings. Will definitely stay here again !!!! ##### Deborah S. Séjour de 4 nuits en décembre 2023 ### 10/10 – Excellent #### CAROL A., Apalachicola, FL 7 déc. 2023 Points forts : Propreté #### Best time The house is spectacular. It was exactly as described. The space was great for our family of 5. There’s so much space. We used the pool and the roof top dipping pool. Both were great. The view is to die for from the roof and there’s enough chairs and loungers for all. Great small spaces for reading and relaxing. The pool cleaners were there twice during our stay and the maids came and cleaned up mid week. Everything worked and it was safe, clean and just what we needed, ##### CAROL A. Séjour de 7 nuits en novembre 2023 ### 10/10 – Excellent #### Voyageur vérifié 26 nov. 2023 Points forts : Propreté #### Wonderful Stay We had 10 days on this great island and lovely house. Such a relaxing place with great restaurants and beaches. So much fun with friends and family what more could you want ##### Voyageur vérifié Séjour de 10 nuits en novembre 2023 ### 10/10 – Excellent #### Garet H. 9 août 2023 Points forts : Propreté #### Family vacation Loved the house and location. ##### Garet H. Séjour de 4 nuits en août 2023 ### 10/10 – Excellent #### Jason L., Us 5 août 2023 Points forts : Propreté #### Amazing property Beautiful inside and out with great views from the upper patio. ##### Jason L. Séjour de 5 nuits en juillet 2023 ### 10/10 – Excellent #### Voyageur vérifié 11 juin 2023 Points forts : Propreté #### Perfect Little Getaway Beautiful island and perfect location. Away from the hustle and bustle of the city but walking distance to restaurants and beaches. The home was clean and comfortable. My only suggestion would be to have pool cleaned prior to new guests arriving and add some mattress toppers to the beds. The beds are super hard. ##### Voyageur vérifié Séjour de 9 nuits en mai 2023 ### 10/10 – Excellent #### Heather f. 4 mars 2023 Points forts : Propreté #### Incredible We will definitely be back here! Loved the house and it was close to private beaches and restaurants! ##### Heather f. Séjour de 4 nuits en février 2023 ### 2/10 – Terrible #### JONNA F., Martinez 26 févr. 2023 Points forts : Propreté #### No water for entire stay We rented this property for three days. From the moment we entered the property we were unable to flush the toilet properly. We contacted the property manager who was very responsive and had to come to the property multiple times over the three days. Unfortunately, this issue was not resolved and finally they had to bring a truck to the property to actually provide water for us. We were unable to flush the toilet, wash our hands, or take a shower for 80-90% of the time we were there When I reached out to VRBO. I sent evidence of this problem, and I’ve had nothing but trouble from Vrbo. The owner offered a small refund, but it was nowhere close to what should have been offered to us. I spent most of my vacation time worrying and stressing over being in a property they did not have basic services. When you rent a property and pay over $300 a night you expect to have electricity and running water. The property itself is beautiful, but it is in a remote location, and if you have any issues whatsoever, don’t expect them to be resolved. I am extremely disappointed in VRBO, and will never rent from them again. The fee that you pay VRBO gives you absolutely nothing in return. I sent videos and multiple emails with evidence of us having no running water and yet still, VRBO has not resolved the issue. When I returned to the United States and continued to try to address this problem, VRBO now tells me that it’s been too long and they are washing their hands of this because “policy” was not followed. I did everything in my power by contacting the property manager, the local rental office, and ultimately VRBO. Good luck on this one. And if the owner writes back and says that he sent us a refund, yes that is true. He sent us a small refund but we had six people staying in the property and in my opinion and we deserve 100% refund because everyone deserves running water. When you reach out to VRBO as a back up when you have not gotten full satisfaction from the owner, you will not get any help from them. ##### JONNA F. Séjour de 3 nuits en février 2023 ### 8/10 – Bien #### Linda C. 25 févr. 2023 Points forts : Propreté #### Unique Property and Very Clean Very spacious and sparkling clean! The kids loved the pool, the adults loved the rooftop space and we all enjoyed the large bedrooms with their own bathrooms. Don’t count on being able to use the washer/dryer. ##### Linda C. Séjour de 7 nuits en février 2023 ### 10/10 – Excellent #### Betsy U. 6 févr. 2023 Points forts : Propreté #### Great rental! The home was very lovely and just as described. The only issue was with the water in the showers and the water pressure. The upstairs shower did not work at all. There were times that the downstairs shower had such a little pressure you could not take a shower. ##### Betsy U. Séjour de 6 nuits en janvier 2023 ### 10/10 – Excellent #### Clint R. 28 janv. 2023 Points forts : Propreté #### Excellent House was really nice! Alain was very helpful in assisting us with anything we needed at the house. We did not have any issues and loved the location! ##### Clint R. Séjour de 7 nuits en janvier 2023 ### 8/10 – Bien #### Jon and Elisabeth B., Portland, OR 3 janv. 2023 Points forts : Propreté #### Very clean--wonderful views and pool Casa de la Luna Loca was a wonderful place to stay. They went above and beyond, even decorating for Christmas. The property manager was just a text away and came a few times to help sort things out that weren't working. Nearly everything could be fixed (smart tv and one toilet not working properly, but he brought us an HDMI cable that was a quick fix). The rooftop views are amazing, however, I will say that the rooftop sink was not working, and several things needed to be maintained. I understand the climate wrecks havoc on wood there and yet almost everything is wood. We loved the pool in the backyard, but be warned, it is not heated. Not a huge issue and electricity is very expensive in the area, so makes sense why it's not. The beds were large and comfy, but a bit hard. Safes in every bedroom which was nice. The kitchen is very well stocked with equipment. The house is on a dirt road, which I did not know beforehand. There are a few restaurants to walk to, and a few pizza places deliver there also. They have games and some puzzles stocked up. I like a clean house and they definitely delivered that. Overall, we would stay here again! ##### Jon and Elisabeth B. Séjour de 4 nuits en décembre 2022 ### 8/10 – Bien #### sandy s. 16 nov. 2022 Points forts : Propreté #### Isla Vacation The house was really nice and the pool area was perfect. We spent 99% of our time outside which was very private, and all the outdoor furniture is really comfortable. There were multiple concierges who were in contact with us via text msg every few day to make sure everything was going well and they wanted to know if we needed anything. All of them were fantastic! Nice kitchen with everything you may need when cooking. The housekeeper was great also. There is a restaurant right behind the house called El Borracho Burro Cantina (The drunken burro) which was great and the owners are really nice. ##### sandy s. Séjour de 13 nuits en octobre 2022 ### 10/10 – Excellent #### David P. 7 sept. 2022 Points forts : Propreté #### Friends trip amigosparasiempre This property was a real treasure box for us. We had plenty of flexible space for us and our guests and we used every inch of it. The view from the rooftop was amazing, best views of the sunrise up there and the pool was an amazing feature for us we used it every day. This property was perfect for us and in the perfect location. We used IMVR to coordinate food, shopping and golf cart rental. The service was amazing! I would do this again without hesitation. Alain was the property manager and he could not have been more pleasant to work with. Absolutely would recommend this to anyone. ##### David P. 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