Title: TUI BLUE The Haven Ipoh - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # TUI BLUE The Haven Ipoh Lakefront hotel with a fitness center and a sauna ![Front of property - evening/night](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/9e50cd7c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/c942d553-38fe-4453-8e91-6f25d6eecc69-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![3 Bedroom Deluxe Suite Horizon View | City view](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/a708507c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/862aef6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/16754610.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Perak Tong Cave Temple, The Haven All Suite Resort offers a peaceful retreat with a spa, sauna, steam room, poolside drinks, and international dishes at The Cuisines restaurant. The property also features racquetball courts and a playground for families. 8.8 Excellent ## Popular amenities - - Bar - Breakfast available - Spa - Room service - Laundry ## Room options ### Check availability for these dates Tonight [Oct. 27 - Oct. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7711896&PinnedHotelID=7711896&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/108d7981.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite Lakeview ### Highlights Balcony Separate dining area Air conditioning Refrigerator LCD TV Blackout drapes/curtains Separate bedroom Hair dryer - 861 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 King Bed ![2 Bedroom Deluxe Suite Horizon View](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/823fe4d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Deluxe Suite Horizon View ### Highlights Balcony Separate dining area Air conditioning Refrigerator LCD TV Blackout drapes/curtains 2 bedrooms Hair dryer - 968 sq ft - 2 bedrooms - City view - Sleeps 6 - 1 King Bed and 1 Queen Bed ![3 Bedroom Deluxe Suite Horizon View](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/e951f0fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3 Bedroom Deluxe Suite Horizon View ### Highlights Balcony Separate dining area Air conditioning Refrigerator LCD TV Blackout drapes/curtains 3 bedrooms Private bathroom - 968 sq ft - 3 bedrooms - City view - Sleeps 7 - 1 King Bed, 1 Queen Bed and 1 Twin Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/108d7981.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3 Bedroom Deluxe Suite Lakeview ### Highlights Balcony Separate dining area Air conditioning Refrigerator LCD TV Blackout drapes/curtains 3 bedrooms Hair dryer - 1184 sq ft - 3 bedrooms - Lake view - Sleeps 7 - 1 King Bed, 1 Queen Bed and 1 Twin Bed ![3 Bedroom Grand Deluxe Suite Lakeview](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/4ea647f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3 Bedroom Grand Deluxe Suite Lakeview ### Highlights Balcony Separate dining area Air conditioning Refrigerator LCD TV Blackout drapes/curtains 3 bedrooms Hair dryer - 1668 sq ft - 3 bedrooms - Lake view - Sleeps 7 - 2 King Beds and 1 Twin Bed ![3 Bedroom Executive Suite Lakeview](https://images.trvl-media.com/lodging/8000000/7720000/7711900/7711896/6db536fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3 Bedroom Executive Suite Lakeview ### Highlights Balcony Separate dining area Air conditioning Refrigerator LCD TV Blackout drapes/curtains 3 bedrooms Hair dryer - 1539 sq ft - 3 bedrooms - Lake view - Sleeps 8 - 3 King Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIpoh-Hotels-The-Haven-All-Suite-Resort.h7711896.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIpoh-Hotels-The-Haven-All-Suite-Resort.h7711896.Hotel-Information) ## About the area Located in Ipoh, TUI BLUE The Haven Ipoh is near a train station and on a lake. Concubine Lane and Kellie's Castle are notable landmarks, and travelers looking to shop may want to visit Kinta City Shopping Centre and Ipoh Parade. Yasmin At Kong Heng Museum and Tanjung Tualang Tin Dredge No. 5 are two other places to visit that come recommended. [Visit our Ipoh travel guide](https://www.expedia.ca/Ipoh.dx1618) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.64003%2C101.16082&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zxPOLuMuQymiEhxOhvG-vhrUP-Q=) Jl. Haven (Persiaran Lembah Perpaduan), The Haven Lakeside Residence, Ipoh, Perak, 31150 ### What's nearby - Lost World Tambun - 3 min drive - 2.3 km - Kinta City Shopping Centre - 8 min drive - 6.5 km - Perak Stadium - 11 min drive - 8.4 km - Ipoh Parade - 13 min drive - 10.3 km - Concubine Lane - 15 min drive - 11.4 km ### Getting around - Ipoh Railway Station - 12 min drive - Ipoh (IPH-Sultan Azlan Shah) - 12 min drive ### Restaurants - ‪Moh Sarap - ‬10 min walk - ‪Helmet Cafe - ‬4 min walk - ‪Restaurant Di Nijam - ‬13 min walk - ‪The Premiere @ The Haven Resort Hotel, Ipoh - ‬10 min walk - ‪Miker Pizza Tambun - ‬7 min walk ## About this property ### TUI BLUE The Haven Ipoh Luxury family-friendly hotel near Concubine Lane Located close to Kinta City Shopping Centre and Ipoh Parade, TUI BLUE The Haven Ipoh provides a poolside bar, a terrace, and a garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a body wrap, a body scrub, or a facial. The on-site international cuisine restaurant, The Cuisines, offers breakfast, lunch, and dinner. Enjoy the gym, as well as activities like racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and dry cleaning/laundry services. Other perks at this hotel include: - An outdoor pool and a children's pool, along with a waterslide and sun loungers - Free self parking - Limo/town car service, full breakfast (surcharge), and bike rentals - An electric car charging station, express check-out, and a banquet hall Room features All 150 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Extra amenities include: - Showers, free toiletries, and hair dryers - 43-inch LCD TVs with satellite channels - Wardrobes/closets, balconies, and separate dining areas ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9250000/9246100/9246054/472cc2d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WEIL Hotel Ipoh - Pool - Parking included - Restaurant - Air conditioning 8.6 Excellent 1,007 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=9246054&PinnedHotelID=9246054&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9990000/9988400/9988387/e8d13977.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotels by Marriott Ipoh Ipoh - Pool - Spa - Free WiFi - Restaurant 7.6 Good 404 reviews CA $89 CA $110 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=9988387&PinnedHotelID=9988387&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/4000000/3800000/3798000/3797939/a0ce6d26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Banjaran Hotsprings Retreat Ulu Kinta - 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Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=111797629&PinnedHotelID=111797629&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/109000000/108260000/108257700/108257672/b06f0fc1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ipoh Santorini Hideaway Hotel Inspired Ipoh - Pool - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 7 reviews CA $52 CA $61 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=108257672&PinnedHotelID=108257672&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/7000000/6840000/6835200/6835148/18cd73cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunway Lost World Hotel Ulu Kinta - Hot tub - Spa - Waterslide - Parking included 7.8 Good 476 reviews CA $99 CA $112 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=6835148&PinnedHotelID=6835148&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/91000000/90460000/90454200/90454198/7828776c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mountain & Theme Park Views' Cozy Suite Ulu Kinta - Pool - Kitchen - Parking included - Free WiFi 10 Exceptional 6 reviews CA $215 CA $236 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=90454198&PinnedHotelID=90454198&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request - Train station pick-up shuttle (surcharge) - Shopping center shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Free secured, covered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 7:00 AM to 10:30 AM for a fee: MYR 58 for adults and MYR 48 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - The Cuisines ### Things to do - Bicycle rentals - Children's pool - Gym - Outdoor pool - Outdoor pool (guest access) - Playground - Racquetball/squash - Sauna - Steam room - Waterslide ### Family friendly - Children's pool - In-room microwave - In-room refrigerator - Laundry facilities - Living room - Outdoor pool - Playground - Separate in-room dining area - Waterslide ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - Barbecue grill - Garden - In the mountains - On a lake - Pool loungers - Terrace ### Spa - Body scrubs - Body wraps - Facials - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Low-height counter and sink - Pool access ramp on site - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Shower - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 43-inch LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Microwave - Minibar - Refrigerator - Separate dining area ### More - Air conditioning - Desk - Iron/ironing board on request - Laptop workspace - Living room - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - midnight The check-in location differs from the property location; go to: \[Tower Banyan Lobby\] Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation The 1 Bedroom Horizon View Suite and 1 Bedroom Lake View Suite may feature additional bedrooms. Guests have restricted access to 1 bedroom only and usage of any of the additional bedrooms will incur additional charges. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MYR 500.00 per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately MYR 58 for adults and MYR 48 for children - Airport shuttle fee: MYR 100 per vehicle (one-way, maximum occupancy 6) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property permits cooking on in-room stovetops only for bookings of 7-nights or more. ### We should mention Pool access available from 7:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Haven Ipoh Haven Ipoh Resort Hotel All Suites HAVEN Resort Hotel Ipoh All Suites TUI BLUE The Haven Ipoh Ipoh TUI BLUE The Haven Ipoh Hotel The Haven All Suite Resort Ipoh TUI BLUE The Haven Ipoh Hotel Ipoh The Haven Resort Hotel Ipoh All Suites ## Frequently asked questions ### Does TUI BLUE The Haven Ipoh have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–8:00 PM. ### Is TUI BLUE The Haven Ipoh pet-friendly? > No, pets are not allowed at this property. ### How much is parking at TUI BLUE The Haven Ipoh? > Self parking is free at this property. ### What time is check-in at TUI BLUE The Haven Ipoh? > Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at TUI BLUE The Haven Ipoh? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does TUI BLUE The Haven Ipoh provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 9 AM–6 PM on request. A fee of MYR 100 per vehicle applies. ### Where is TUI BLUE The Haven Ipoh located? > Located on a lake, this family-friendly hotel is within 9 mi (15 km) of Kinta City Shopping Centre, Ipoh Parade, and Yasmin At Kong Heng Museum. Concubine Lane and Kellie's Castle are also within 20 mi (32 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## TUI BLUE The Haven Ipoh Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.0 Location ### 8.8 Staff & service ### 8.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 244 8 - Good 196 6 - Okay 51 4 - Poor 15 2 - Terrible 3 ### 10/10 Excellent #### Joyce Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs friendly, accommodations is beautiful and restaurant food delicious. Highly recommended. ##### Joyce Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Siti Aidawani Jun 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beutiful property and wonderful staff ##### Siti Aidawani Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Shannon May 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Truly a paradise. We spent 1 beautiful night and wish we could have stayed much longer. ##### Shannon Stayed 2 nights in May 2025 ### 10/10 Excellent #### Kyanta Dec 16, 2023 Liked: Staff & service, amenities, property conditions & facilities Very good tranquil retreat from busy town and lovely view of lake. ##### Kyanta Stayed 1 night in Dec 2023 ### 8/10 Good #### CHIH CHIANG Jun 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good buffet breakfast! ##### CHIH CHIANG Stayed 3 nights in Jun 2023 ### 8/10 Good #### Lisa Nov 24, 2023 Great pool and views. ##### Lisa Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Dennis Oct 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very comfort and beautiful view place ##### Dennis Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Ahmad Shukry May 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place away fro the city. ##### Ahmad Shukry Stayed 3 nights in May 2024 ### 10/10 Excellent #### Tasrifah bte Sep 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The guest services crew in the Cuisines was excellent! ##### Tasrifah bte Stayed 3 nights in Sep 2023 ### 8/10 Good #### J Aug 14, 2023 Liked: Cleanliness, staff & service, amenities Looks amazing! ##### J Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Khoo May 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Indeed a haven to rest, relax, connect with family and friends. Morning walks around the lakes, swimming in the luxurious infinity pool and the warm jacuzzi to relax .. a great way to chill ! The hotel apartment we stayed in gave us opportunity to connect with family. Will be a great place for company, church or religious retreats.. in a restful and clean environment ##### Khoo Stayed 3 nights in May 2024 ### 10/10 Excellent #### Alison Jan 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet location, excellent place for a retreat to rest and relax from the hustle and bustle of the city. Transport is a little difficult Grabbing around everywhere solves the issue. Perfect if you're looking to just relax and recharge for a few days. ##### Alison Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Wei Aug 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Get your expectation right, then it is excellent To best enjoy this hotel, ignore its 5-star-hotel indication. Essentially it is a well maintained serviced apartment. Get the expectation right, it is an enjoyable hotel with serene surrounding and chill layout. ![](https://a.travel-assets.com/ugc/hotel-reviews/7DBF17D39C5C6B7615AE8D30F47FDC320B7A47971723350725063.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wei Stayed 2 nights in Aug 2024 ### 8/10 Good #### Nikolaj Jul 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location and friendly staff. Family trip with teenagers so we went with 2 apartments which was not needed. Still suffering from Covid lockdown, so not all restaurants were open. Not crowded at all. ##### Nikolaj Stayed 2 nights in Jul 2023 ### 8/10 Good #### Jeya May 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Surrounding and the pool were very nice. The property need to be maintained better. The area around should be cleaned. ##### Jeya Stayed 3 nights in May 2024 ### 10/10 Excellent #### Lih Yng Sep 12, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Area is nice but the area and car park is dark at night. Wish there are more lights. ##### Lih Yng Stayed 1 night in Sep 2022 ### 6/10 Okay #### Molly Mar 17, 2023 Liked: Cleanliness, staff & service Located in the rustic area with nice view of greenery, caves and lake. It is nice and peaceful. Honestly not many choices for big family like ours. So this three bedroom suite suits our needs. Nice and cosy. But I wish the reception area can be a bit more welcoming, perhaps more lighted and staff more proactive in terms of helping with the luggages. When this package comes with free breakfast buffet, I thought for all 7 of us but turns out it is for 5 only. ##### Molly Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### DANNY Feb 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Is the Haven a Heaven's stay? Everything and i mean EVERYTHING was good except that check in time of 3pm is kind of late for me as i have kids that would like to rest after a long drive. They will slip a paper notice under your door to notify you that check out time is 12 noon to ensure you don't forget. It feels that with such a late check in, they cant wait to get you out for the next guest. Appreciate if they can adjust the Check in time to 1pm which will be just nice after lunch. ##### DANNY Stayed 1 night in Feb 2023 ### 6/10 Okay #### Sook Cheng Nov 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It is overall ok .. I expected the bedrooms to be bigger and the second bathroom is very small with no hair dryer .. there is no plates to be found.. there is a stove but no pots and pans , so not sure what it is for. There is no hand soap either. Although no major complaints, the place is very average and no wow factor, not likely to return. ##### Sook Cheng Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Dione Jan 21, 2023 Liked: Staff & service Disliked: Property conditions & facilities Couldn’t find our booking. We ended up getting a room that looked like it hasn’t been cleaned properly. Dust on fixtures and black mould in shower. Hot and cold water machine didn’t work. No washing up liquid, incomplete set of kitchen ware. ##### Dione Stayed 2 nights in Jan 2023 ### 4/10 Poor #### paulie Nov 27, 2023 Disliked: Cleanliness, amenities, property conditions & facilities This is not a 4 or 5 star hotel . It is over rated. I give 3 star only . I booked a 3 bedroom, 3 bathrooms suite with the kitchen for 5 persons . It has only 4 plates & 4 cups provided . No utensils, no pot , no pan. Overall I won’t say the unit is cleaned . The quality of the care products do not meet the 4 star hotel standard. The water not hot enough and we cannot adjust it. Very disappointed ##### paulie Stayed 2 nights in Nov 2023 ### 8/10 Good #### Anna Feb 7, 2025 Liked: Staff & service The location was amazing, so much wildlife to spot! It is remote though so we had to taxi everywhere. Nice pool area. The staff were very friendly in the dining area. The rooms although large needed updating, especially the bathrooms. ##### Anna Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Veen Chee Sep 19, 2024 ##### Veen Chee Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Wei Aug 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Get your expectation right, then it is excellent To best enjoy this hotel, ignore its 5-star-hotel indication. Essentially it is a well maintained serviced apartment. Get the expectation right, it is an enjoyable hotel with serene surrounding and chill layout. ![](https://a.travel-assets.com/ugc/hotel-reviews/7DBF17D39C5C6B7615AE8D30F47FDC320B7A47971723350725063.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wei Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Lutz Mar 31, 2024 Liked: Cleanliness Die Lage der Unterkunft an einem kleinen See mit Felsformationen im Hintergrund ist einmalig. Die Mehrzahl der Angestellten ist freundlich und zuvorkommend, besonders möchten wir uns beim Frühstückspersonal und bei Michael für die stets nette Umsorgung bedanken. Das war es aber dann auch schon ! Sofort nach der Buchung erhielten wir eine Nachricht das die im Apartment enthaltene Küche erst ab Buchungen > 7 Tage verwendet werden darf. Die Klimaanlagen im Zimmer mussten erst repariert werden. Und das Beste kommt wie immer zum Schluss, wir mußten zwei Rechnungen bezahlen (mit Tax ca. 40 € bzw. 200 RM) für die es keine Quittungen gab und wir auch noch in diese Zeit unterwegs waren. 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