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Hotel Derek – Avis

4 out of 5
Hotel Derek
2525 West Loop S, Houston, TX

Avis

6,4
Note de 10 – Excellent, d’après 577 avis sur 2123." "
Note de 8 – Bien, d’après 359 avis sur 2123." "
Note de 6 – Acceptable, d’après 368 avis sur 2123." "
Note de 4 – Médiocre, d’après 355 avis sur 2123." "
Note de 2 – Terrible, d’après 464 avis sur 2123." "

7,0/10

Propreté

7,2/10

Service et personnel

6,4/10

Commodités

6,6/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Elizabeth

Points faibles : Propreté
Mauvaise experience
Le sejour en condition desastreuse durant trois jours.Personne n'est venu nettoyer la chambre et vider la poubelle un desastre Un petit dejeuner miserable avec en plus un paiement supplementaire pour un cafe au lait la note du sejour 2 sur 10
Séjour de 3 nuits en juin 2023
AL a répondu le 21 juin 2023
Merci pour votre avis. Je suis désolé que votre séjour ait été en deçà de vos attentes. Nous ferons de notre mieux pour mieux vous accueillir à l'avenir.

2/10 – Terrible

Eric

Voyage d’affaires
So long Derek, it used to be so good, a celebration. Good luck
Séjour de 1 nuit en septembre 2022
Dennis a répondu le 14 sept. 2022
Hi Eric , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve

10/10 – Excellent

Christophe

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Hôtel sympa à Houston
Hotel sympa, bon wi-fi, bonnes chambres mais en rénovation (pas de bruit à noter), parking pratique
Séjour de 3 nuits en février 2022
Dennis a répondu le 18 févr. 2022
Hotel Derek is sooo excited for the 5 star review!!!Hope to see yall again soon. Thank you for you r patience through our renovation!

10/10 – Excellent

Christophe

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2020
Jovanna a répondu le 16 févr. 2020
Hello Christophe, Hotel Derek is so excited for the 10 star review! See ya Soon!!!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Proximité avec le centre d’achat et restos accessibles à pied
Séjour de 2 nuits en juillet 2019
Dennis a répondu le 11 sept. 2019
Hi , Hotel Derek loves the 5-star review - and you! We miss you both already!

2/10 – Terrible

Zacrey

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Tons of hidden fees. Horrible cleaning. Horrible experience, unengaged staff.
Séjour de 3 nuits en mai 2024

4/10 – Médiocre

Denny

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
This hotel is simply run down. It is clear that simple routine maintenance has been neglected. Everything feels really out of date. The restaurant is mediocre at best. Hands down the worst pillows I have ever slept on in any hotel, period. They only good thing about this hotel was it’s proximity to the River Oaks District for shopping and dining. Otherwise, I would not recommend this hotel.
Séjour de 3 nuits en mai 2024
David a répondu le 20 mai 2024
Thank you for your review, Denny.

2/10 – Terrible

Laura, Graham

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Nunca hacen el aceo lo único que vale la pena de ahí es la señora del restaurante Alma
Séjour de 6 nuits en mai 2024
David a répondu le 20 mai 2024
Thank you for your review, Laura.

2/10 – Terrible

Crystal

Voyage en famille
Smells when you walk in the property
Séjour de 2 nuits en mai 2024
David a répondu le 15 mai 2024
Thank you for your review, Crystal.

4/10 – Médiocre

Tiffany

Séjour de 2 nuits en mai 2024
David a répondu le 14 mai 2024
Thank you for your review, Tiffany.

2/10 – Terrible

Paulette

Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, commodités
DO NOT BOOK! Filthy room and rude front desk staff and manager, plus we got charged $200 for zero consumption of incidentals, instead of $40 for Valet parking. I had stayed here when the hotel was new, this second stay was my worst hotel Nightmare. My room was 911 and literally a cry for help. It was dirty beyond acceptable, and I don’t mean just dirty from the last guest. Months and years of neglect and grime. The walls were gross, the mirror edges, the sink was cracked, the phone receiver was filthy, the light switches and there were bugs (like baby cockroaches)) on the bathroom ceiling that kept falling over the sink. Zero maintenance, rusty tub, shades were broken, couch in disarray and it was noisy from the street. I checked in around 10:30 PM after a long day of work and had a full day in the morning when I called the front desk to let them know, but had to go down myself and get a key to another room and move my stuff without help. In the AM when I was sharing my experience with the manager on the state of the room and offered to share photos he said I don’t need to see photos, there is a person behind you. I was in shock, no apology offered for any inconvenience and when I said is this the new norm? He said yes! After we checked out he over charged our card for incidentals! My absolute worst experience EVER anywhere in the world. ! I was so embarrassed with my colleagues as I recommended we stay here! THE WORST! They still have not refunded overcharged fees!
Séjour de 1 nuit en mai 2024
David a répondu le 14 mai 2024
Thank you for your review, Paulette. Your concerns are being addressed.

6/10 – Acceptable

Lindzy

Voyage en famille avec de jeunes enfants, Voyage de couple
Points faibles : Propreté, commodités
If I'm being honest about my stay at hotel Derek I find that it was average to below average. I've traveled to a lot of different five-star, four star, and three star hotels and I expected a lot more from this hotel based on the price. I was very let down as this was my mother's Day gift as a night away and a full night's rest and I really wanted to enjoy it. I found it to be very noisy. I tried to call the guest services line to ask for eating utensils and some extra towels. I was told to contact "in room dining" and the employee didn't even have the courtesy to transfer the call or offer to let them know. They just hung up. Next thing you know a hotel employee is knocking on my room door to deliver a toothbrush and toothpaste.... never got my eating utensils but I did get my towels. However in the morning the front desk person was great she was very personable and she was a really great host. The complimentary breakfast is really nice and the entire breakfast experience was really nice compared to everything else. But overall I did not enjoy my stay as much as I thought I would, unfortunately. The bathroom was really gross honestly The bedroom was okay but the floors were sticky. The wifi was terrible and the remote only had two buttons that worked. The parking was expensive and very limited. I expect better service for such an expensive hotel in a very affluent part of the city.
Séjour de 1 nuit en mai 2024
David a répondu le 14 mai 2024
Thank you for your review, Lindzy. Your concerns will be addressed.

6/10 – Acceptable

avi ben

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
David a répondu le 14 mai 2024
Thank you for your review, Avi Ben.

2/10 – Terrible

JEREMY

Points faibles : Propreté
Séjour de 4 nuits en mai 2024
David a répondu le 14 mai 2024
Thank you for your review, Jeremy.

10/10 – Excellent

Hung, Westminster

Séjour de 1 nuit en avril 2024
Lisa a répondu le 12 mai 2024
Thank you for your ratings. Hope to se you again1

2/10 – Terrible

Marvette

Voyage de couple
Points faibles : Commodités
This property needs a makeover and the lady at the front desk has no customer service and she was rude when I checked out early
Séjour de 3 nuits en mai 2024
David a répondu le 10 mai 2024
Thank you for your review, Marvette. Your concerns will be addressed.

4/10 – Médiocre

Robert

Voyage de couple
Points faibles : Commodités
Hotel Derek was a hot property when it opened in the 90s. It's certainly in a great location, on Westheimer next to IH 610 and the Galleria. Valet parking was pricey ($40/night) but better that parking yourself ($30/night), but the valet service was quick (Don't bother trying to call; it's easier just to go downstairs and present your ticket. The decor is pure 90s, which means rather outdated. We had a balcony suite, which was nice enough and clean, but the "suite" just means a very long sofa (at least 9 feet) against the window and a cozy separate computer room with a sliding door to the balcony. The view is unimpressive, but who wants a view of a busy Houston business district? There is a coffee maker and a small fridge in the main room. The king bed was fairly comfortable, but the hotel's pillows are as thin and hard as any I've ever stept on. The bathroom was ok, except that the bathtub was very high for elderley guests. The problem is with staffing. We arrived after 8 pm, and only one employee was handling both parking and our luggage. When we finally got to our room and unpacked we went downstairs to get something to eat. The bar was busy, but we sat at a table and waited for service. The bartender was the only employee in evidence, and when moved to bar seats and asked for a menu we were told (a little after 9) that the cook had just left. Maybe you could get a hamburger or short order at other times of the day. Room service wasn't even a possibility.
Séjour de 2 nuits en mai 2024
David a répondu le 10 mai 2024
Thank you for your review, Robert. You concerns will be addressed.

4/10 – Médiocre

Kelli

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
The bed was comfortable and the AC worked very well. The room was mostly clean, except the AC vents, which were covered in dust. We arrived at 3:45 and were not allowed to check in until 4:00, which meant everyone else sitting in the lobby was also waiting. We all had to stand in a long, slow line in order to check in. I found the front desk reception people to be less than friendly and slightly snarky when asking a question over the course of our two day stay. I requested a late check out and was told all the late check outs had already been granted. My husband has some health issues and we needed a little more time to complete his health regimen. I was told I could pay for a late check out, or another day. In the end I was given and extra 30 minutes. We were checking out on a Monday morning. In my entire time there, I never once saw a housekeeping cart or housekeeper. It wasn't like they were ready to jump into our room upon our departure. I requested a handicapped accessible room. The bathtub had handicap bars at knee and thigh height. I've never seen that before. It was almost more dangerous trying to hold on so low than not having any bars to hold onto. The room itself was very run down. A big chip had been knocked out of the shelf that served as a dresser. The wallpaper was torn and wrinkled, the side table was broken, etc. It just wasn't the quality room I would expect for the price I paid. I will not stay at Hotel Derek again. I do not recommend.
Séjour de 2 nuits en avril 2024
Dennis a répondu le 6 mai 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 – Excellent

Carlos

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
David a répondu le 29 avr. 2024
Thank you for your review, Carlos. We're thrilled you enjoyed your stay!

2/10 – Terrible

Yonathan

Voyage en famille, Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.
Séjour de 1 nuit en avril 2024
David a répondu le 28 avr. 2024
Thank you for your review, Yonathan. Your concerns will be addressed.

6/10 – Acceptable

khadra

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Dennis a répondu le 22 avr. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 – Terrible

Dylan

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
David a répondu le 21 avr. 2024
Thank you for your review, Dylan.

10/10 – Excellent

Aric

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
David a répondu le 16 avr. 2024
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

10/10 – Excellent

Oneisha

Séjour de 3 nuits en avril 2024
Dennis a répondu le 6 mai 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

8/10 – Bien

Louis

Points forts : Propreté, état et installations de l’hébergement
Great hotel . Value for what we paid .
Séjour de 1 nuit en janvier 2024
Dennis a répondu le 15 avr. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 – Médiocre

Hayes

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
Séjour de 2 nuits en mars 2024
David a répondu le 14 avr. 2024
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 – Excellent

Kariane

Séjour de 2 nuits en mars 2024
Dennis a répondu le 13 avr. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 – Acceptable

Candice

Séjour de 1 nuit en février 2024
Dennis a répondu le 1 avr. 2024
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 – Excellent

Zachary

Points forts : Propreté, commodités et état et installations de l’hébergement.
Great Staff!
Séjour de 4 nuits en mars 2024
Dennis a répondu le 27 mars 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 – Excellent

David

Points forts : Propreté, état et installations de l’hébergement
Hajha
Séjour de 3 nuits en mars 2024
Dennis a répondu le 22 mars 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 – Excellent

Adisia

Séjour de 2 nuits en mars 2024
Dennis a répondu le 21 mars 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 – Excellent

Lee

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Dennis a répondu le 19 mars 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 – Terrible

Robert

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Do not recommend and would never use again!
Séjour de 1 nuit en mars 2024
Dennis a répondu le 19 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 – Acceptable

Morgan

Voyage de couple
Points faibles : Propreté, commodités
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
Séjour de 1 nuit en mars 2024
Dennis a répondu le 19 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 – Acceptable

Natalee

Voyage d’affaires
Points faibles : État et installations de l’hébergement
Definitely not a 4 star. Poorly maintained and noisy.
Séjour de 1 nuit en mars 2024
Dennis a répondu le 14 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 – Terrible

Shanita

Voyage en famille, Voyage en groupe
Points faibles : Commodités, état et installations de l’hébergement
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
Séjour de 3 nuits en février 2024
Dennis a répondu le 14 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 – Acceptable

Miguel

Voyage en groupe
Points faibles : Propreté
No hay servicio de limpieza en las habitaciones
Séjour de 5 nuits en février 2024
Dennis a répondu le 11 mars 2024
Hi Miguel, Please know that stayover cleaning service is available upon request 24 hours in advance. Thank you for your feedback and we would love to welcome you back.

10/10 – Excellent

Gustavo

Points forts : Propreté, état et installations de l’hébergement
Perfect
Séjour de 2 nuits en janvier 2024
Dennis a répondu le 10 mars 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 – Terrible

Robert

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bed bugs. Rude management. Filthy hotel
Séjour de 2 nuits en mars 2024
Dennis a répondu le 10 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 – Médiocre

Daniel

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
Séjour de 2 nuits en mars 2024
Dennis a répondu le 10 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 – Excellent

Brandon

Points forts : Propreté, commodités et état et installations de l’hébergement.
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Slobodan

Séjour de 2 nuits en mars 2024
Dennis a répondu le 11 mars 2024
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 – Terrible

Jonathan

Séjour de 1 nuit en mars 2024
Dennis a répondu le 1 avr. 2024
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 – Terrible

Marilyn

Séjour de 2 nuits en mars 2024
Dennis a répondu le 27 mars 2024
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 – Médiocre

James

Points faibles : Propreté, commodités et état et installations de l’hébergement.
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
Séjour de 1 nuit en mars 2024
Lesia a répondu le 8 mars 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 – Acceptable

Mukarram

Rooms not as upgraded for the price being charged
Séjour de 1 nuit en février 2024
Dennis a répondu le 5 mars 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 – Acceptable

samira

Voyage d’affaires
Points forts : Propreté
Points faibles : Commodités
Loved the decor.
Séjour de 1 nuit en février 2024
Dennis a répondu le 27 févr. 2024
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 – Médiocre

Courtney

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
Séjour de 1 nuit en février 2024
Dennis a répondu le 22 févr. 2024
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

8/10 – Bien

Reijiro

Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en février 2024
Dennis a répondu le 20 févr. 2024
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

4/10 – Médiocre

Charles

Points forts : Propreté, confort de la chambre
Wasn’t worth the price at all
Séjour de 1 nuit en février 2024
Dennis a répondu le 20 févr. 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking