Dear Jesse, We are thrilled you enjoyed the location and cleanliness at Extended Stay America! Your positive feedback regarding the cleanliness and pleasant aroma of our property is greatly appreciated. We apologize for any inconvenience caused by the WiFi, and we will work to improve its reliability. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Kory, We are thrilled to hear about your positive experience with the staff at Extended Stay America! Providing understanding and exceptional service is our top priority. Thank you for recognizing our team's efforts. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management

Dear Carol, We are glad you found the room clean and appreciate our helpful staff at Extended Stay America. Your feedback regarding the room condition and breakfast offerings is valuable, and we will use it to make improvements. Thank you for choosing us, and we hope to welcome you back for another positive experience soon!Sincerely,Hotel Management

Dear Christopher, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires and choices. We hope you will stay with us another time so we can provide you with a much more satisfying stay.Sincerely,Hotel Management

Dear Maria, Thank you for sharing your feedback following your recent stay at our hotel. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Elizabeth, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property and quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear Darlin, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you love, we'd be delighted to hear more about it.Sincerely,Hotel Management

Dear Paula, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear frank, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Frank, Thank you for reviewing your stay at our hotel. We appreciate your feedback regarding our complimentary breakfast. We sincerely apologize for the issues you encountered and want to assure you that we are committed to enhancing our guest experience. Thank you for bringing this to our attention. We hope this was not too inconvenient and that you will stay with us again soon.Sincerely,Hotel Management

Dear Fakhar, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Asad, Thank you for taking the time to review your stay at our hotel. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Betty, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit, and we understand that you didn't get a good night's rest. We have taken note of your feedback and will use it to improve our services. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear ANALYNE, Thank you for taking the time to share your valuable feedback with us. Our team is dedicated to providing exceptional experiences to every guest, and we regret to learn that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused, especially about the breakfast experience and the fact that the room fell short of your expectations. It is never our intention to mislead; therefore, we are sorry for any confusion or frustration that may have arisen. Rest assured that we will take the necessary steps to address these concerns and enhance our services. We sincerely hope that you will allow us to make it right and provide you with an exceptional stay in the future.Sincerely,Hotel Management

Dear Troy, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated our clean property and quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear William, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear denis, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Julie, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Sugar Land.Sincerely,Hotel Management

Dear Troy, Thank you for taking the time to provide feedback on your stay at Extended Stay America. We're delighted you enjoyed our quiet environment and found convenient access to shopping and restaurants. We take pride in guests' satisfaction, so we are thrilled this was your experience. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management

Dear Troy, Thank you for choosing our brand, Extended Stay America. It is nice you had a good time here, were pleased with the clean room, and enjoyed the location close to the various restaurants. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management