Coin salon du hall

Comfort Suites Houston West at Clay Road – Avis

2.5 out of 5

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 501 avis sur 906." "
Note de 8 – Bien, d’après 238 avis sur 906." "
Note de 6 – Acceptable, d’après 78 avis sur 906." "
Note de 4 – Médiocre, d’après 32 avis sur 906." "
Note de 2 – Terrible, d’après 57 avis sur 906." "

8,6/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon hôtel, personnel agréable
Bon hôtel avec stationnement gratuit, pratique, bonnes prestations ! Dommage que le ménage n’ait pas été fait tous les jours.
Séjour de 2 nuits en septembre 2018
GM a répondu le 28 sept. 2018
Hello, Thank you very much for your feedback, we appreciate you taking the time to offer direct feedback. We look forward to having you having you back again in the near future, perhaps during RenFest. Regards, Phil

8/10 – Bien

Ioana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you! The service from the front desk was prompt. The room/suite was very clean, comfortable and quiet. The elevator was still being repaired (sometimes parts come very slowly as I experienced at my work). It didn't affect us since we had only one flight of stairs to climb to our suite and we didn't have any heavy luggage. We didn't have time to use the pool but it was clean and ready to be utilized outdoors. The suite is close to a main highway and from our experience many of our destinations were 15-30min drive from there.
Séjour de 2 nuits en mai 2024
Manager a répondu le 22 mai 2024
Hello Ioana,Thank you for sharing your experience! We're glad to hear you enjoyed our prompt service and clean, comfortable suite. While we apologize for any inconvenience with the elevator, we're pleased it didn't disrupt your stay. It's great to know you found our pool clean and ready, and our location convenient for your travels. Should you have any further feedback, feel free to reach out to us directly.

10/10 – Excellent

Susan

Voyage en famille
Points forts : État et installations de l’hébergement
It was nice and good location.
Séjour de 2 nuits en mai 2024
Manager a répondu le 19 mai 2024
Hello Susan,We are delighted to hear you enjoyed our hotel's convenient location during your stay. If there are any other aspects of your experience you'd like to share, please don't hesitate to contact us.

6/10 – Acceptable

Blanca

Voyage de couple
Points forts : Propreté, service et personnel
light bulbs in my room kept going out, couch was weird, other then that it was okay.
Séjour de 3 nuits en avril 2024
Manager a répondu le 17 mai 2024
Hello Blanca, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review to enhance our guest experience. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

8/10 – Bien

Kristin C

Voyage de couple
Points forts : Propreté, service et personnel
Safe area, clean and the rooms were very spacious, lots of counter space. Breakfast was decent, loved the Texas shaped waffles. 😊 A great place for the cost.
Séjour de 3 nuits en mai 2024
Manager a répondu le 14 mai 2024
Hello Kristin C,Thank you for sharing your positive feedback with us! We are delighted to hear that you found our hotel to be in a safe area, with spacious rooms and a decent breakfast selection, especially our Texas shaped waffles. We aim to provide great value for our guests, and we are pleased you had an enjoyable stay with us.

2/10 – Terrible

Yesica

Séjour de 1 nuit en mai 2024
Manager a répondu le 17 mai 2024
Hello Yesica, We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to reach out to us so we can address any concerns you may have.

10/10 – Excellent

Tonysha

Points forts : Propreté, état et installations de l’hébergement
Great
Séjour de 2 nuits en mai 2024
Manager a répondu le 10 mai 2024
Hello Tonysha,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Thank you for sharing your positive experience! We look forward to welcoming you back in the future!

4/10 – Médiocre

Sixto Alejandro

Points faibles : Propreté, état et installations de l’hébergement
Elevator didnt work an air conditioner in looby no work
Séjour de 1 nuit en mai 2024
Manager a répondu le 10 mai 2024
Hello Sixto Alejandro,We're sorry to hear about the inconvenience you experienced with the elevator and lobby air conditioner during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.

8/10 – Bien

Jokayra

Points forts : Propreté, état et installations de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Manager a répondu le 7 mai 2024
Hello Jokayra,We appreciate your feedback and will share your comments with our team for future improvements. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 – Excellent

Hayleng, PalmCoast

Points forts : État et installations de l’hébergement
Everything is good.
Séjour de 1 nuit en mai 2024
Manager a répondu le 7 mai 2024
Hello Hayleng,We are pleased to hear that you had an overall positive experience during your stay. We value your feedback and hope to welcome you back again in the future.

10/10 – Excellent

Maikel

Points forts : Propreté, commodités
Excelente muy limpio y tranquilo todo
Séjour de 1 nuit en avril 2024
Manager a répondu le 4 mai 2024
Hello Maikel,Nos complace saber que disfrutó de la limpieza y la tranquilidad durante su estancia en nuestro hotel. Esperamos poder darle la bienvenida de nuevo en el futuro para otra experiencia satisfactoria.

10/10 – Excellent

Yaraldi, Odessa

Séjour de 2 nuits en avril 2024
Manager a répondu le 2 mai 2024
Hello Yaraldi,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 – Bien

Rochelle

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
We were disappointed in the room as it had a terrible smell of smoke. The desk did give us a spray to spray the room.
Séjour de 2 nuits en avril 2024
Manager a répondu le 1 mai 2024
Hello Rochelle, We regret to hear about your experience with the room. We appreciate you bringing this to our attention, as it allows us to continually improve our services for future guests. Our team is always available to address any concerns and ensure all guests have a comfortable stay.

10/10 – Excellent

Jeditza

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfort Suites at Clay Rd is close to night life and good restaurants. The property is clean and the staff is kind.
Séjour de 2 nuits en avril 2024
Manager a répondu le 1 mai 2024
Hello Jeditza,We're delighted to hear that you enjoyed our convenient location near nightlife and restaurants, as well as our clean property and friendly staff. Your positive feedback is greatly appreciated.

2/10 – Terrible

melinda, St.Charles

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is not kept up, it’s old and dirty, mold smell, water damaged. Would not stay again.
Séjour de 2 nuits en avril 2024
Manager a répondu le 1 mai 2024
Hello melinda, We appreciate your feedback and are sorry to hear about your experience. Our team strives to provide a clean and comfortable environment for all our guests. If there are any concerns during your stay, please don't hesitate to reach out to the management team directly. Thank you for bringing this to our attention.

2/10 – Terrible

Luis Alfonso

Points faibles : Commodités
No me quedé ninguna noche en el hotel por mi carro descompuesto quedaron en reembolso de lo que me cobraron pero aún no ha han depositado
Séjour de 2 nuits en avril 2024
Manager a répondu le 30 avr. 2024
Hello Luis Alfonso, Lamentamos escuchar sobre los problemas con su carro y el reembolso. Le sugerimos que se comunique directamente con nuestro equipo de administración para abordar este asunto pendiente con su reembolso. ¡Gracias por su comprensión!

10/10 – Excellent

Randy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Manager a répondu le 28 avr. 2024
Hello Randy,We are thrilled to know you had a wonderful experience at our hotel! We hope to welcome you back soon for another memorable stay.

8/10 – Bien

Cynthia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place to stay for a good nights sleep. Convenient to the highway and I felt safe.
Séjour de 1 nuit en avril 2024
Manager a répondu le 23 avr. 2024
Hello Cynthia,We are glad to hear that you had a restful stay with us and found our location convenient. Your safety and comfort are our top priorities. Should you need anything in the future, please do not hesitate to reach out to us.

8/10 – Bien

Annette

Séjour de 1 nuit en avril 2024
Manager a répondu le 11 mai 2024
Hello Annette,We are delighted to hear that you enjoyed your stay with us! Please don't hesitate to contact us directly if you have any additional feedback to share. We look forward to welcoming you back soon!

10/10 – Excellent

Sonia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Buena atención muy tranquilo
Séjour de 1 nuit en avril 2024
Manager a répondu le 17 avr. 2024
Hello Sonia,We are pleased to hear that you found our service to be attentive and enjoyed the peaceful ambiance of the hotel. Your feedback is valuable to us, and we hope to welcome you back in the future.

4/10 – Médiocre

Fa'Mya

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
I had to check out early because in the middle of the night there was a big roach crawling on my pillow, I was terrified and they didn’t have anymore rooms to put me in.
Séjour de 2 nuits en avril 2024
Manager a répondu le 17 avr. 2024
Hello Fa'Mya, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 – Bien

benita a

Voyage d’affaires
I didn’t like staying on the first floor, but it’s not the hotels issue
Séjour de 1 nuit en avril 2024
Manager a répondu le 17 avr. 2024
Hello benita a, We appreciate you sharing your feedback with us. Each guest experience is valuable to us, and we regret any inconvenience caused by your room location. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great, the location was awesome
Séjour de 3 nuits en avril 2024
Manager a répondu le 17 avr. 2024
Hello Maria,We are thrilled to hear that you enjoyed our hotel's prime location. We strive to provide a top-notch experience for all our guests and are pleased that you found our location to be awesome. Should you have any more feedback to share, please feel free to contact our management for further assistance.

10/10 – Excellent

Geo

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Worth the cost
Séjour de 6 nuits en avril 2024
Manager a répondu le 11 avr. 2024
Hello Geo,We appreciate your feedback and are glad you found value in your stay with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Your satisfaction is our top priority.

10/10 – Excellent

Maria

Séjour de 1 nuit en avril 2024
Manager a répondu le 30 avr. 2024
Hello Maria,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Excellent

Natasha

Voyage de couple
They definitely was a great hotel
Séjour de 2 nuits en avril 2024
Manager a répondu le 9 avr. 2024
Hello Natasha,We are pleased to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to contact our management team directly.

10/10 – Excellent

Deina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Spacious clean rooms, breakfast was great also.
Séjour de 3 nuits en avril 2024
Manager a répondu le 9 avr. 2024
Hello Deina,We are thrilled to hear that you found our rooms spacious and clean, and enjoyed our breakfast offerings during your stay. Your positive feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 – Bien

Gonza

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Small gym
Séjour de 1 nuit en avril 2024
Manager a répondu le 9 avr. 2024
Hello Gonza,We appreciate your feedback on the gym facilities and will share it with our team for further improvements. Your comments are valuable as we strive to enhance our guests' experiences at the hotel. Thank you for taking the time to share your thoughts with us.

10/10 – Excellent

Steven

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really good kids restaurant (Clay's) nearby Pool and hot tub was way too cold to swim in.
Séjour de 2 nuits en mars 2024
Manager a répondu le 9 avr. 2024
Hello Steven, We appreciate your feedback on the nearby restaurant. We apologize for any inconvenience regarding the pool and hot tub temperatures, and we will ensure this is looked into for future guests to enjoy a comfortable swim.

10/10 – Excellent

Diego

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Manager a répondu le 7 avr. 2024
Hello Diego,Thank you for staying with us! We hope you had a wonderful experience and look forward to welcoming you back in the future.

8/10 – Bien

Sho

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
ハウスキーピングが何故かなく、変えたはずのタオルに髪の毛の束が絡んでいた。
Séjour de 3 nuits en mars 2024
Manager a répondu le 9 avr. 2024
Hello Sho,We apologize for the inconvenience you experienced during your stay. Please feel free to reach out to our management team regarding this matter for further assistance. Your feedback is important to us and we will address this internally to ensure a better experience for future guests.

2/10 – Terrible

Thirunavukkaresu

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
rooms were so cheap
Séjour de 1 nuit en mars 2024
Manager a répondu le 1 avr. 2024
Hello Thirunavukkaresu,We appreciate your feedback on our room rates. Guest satisfaction is important to us and we strive to offer competitive prices. If you have any further concerns, feel free to reach out to our management team for assistance.

10/10 – Excellent

Makayla

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
.
Séjour de 2 nuits en mars 2024
Manager a répondu le 5 avr. 2024
Hello Makayla,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with our team for their review. Should you have any further concerns, please feel free to contact our management team directly for assistance.

10/10 – Excellent

Senada

Séjour de 3 nuits en mars 2024
Manager a répondu le 20 avr. 2024
Hello Senada,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 – Excellent

Zejanique

Séjour de 2 nuits en mars 2024
Manager a répondu le 15 avr. 2024
Hello Zejanique,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.

8/10 – Bien

Homero

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice stay at this facility.
Séjour de 3 nuits en mars 2024
Manager a répondu le 24 mars 2024
Hello Homero,We appreciate your feedback and are delighted to hear you enjoyed your stay with us. We strive to provide a positive experience for all our guests. Feel free to reach out to management directly with any further comments or suggestions you may have.

8/10 – Bien

Robert

Points forts : Propreté, état et installations de l’hébergement
Nice and quite
Séjour de 3 nuits en mars 2024
Manager a répondu le 22 mars 2024
Hello Robert,We are pleased to hear you found our hotel nice and quiet. Your feedback is valuable to us. Thank you for choosing to stay with us.

6/10 – Acceptable

Jakayla

Séjour de 3 nuits en mars 2024
Manager a répondu le 20 mars 2024
Hello Jakayla,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback you may have shared. We look forward to hearing from you.

10/10 – Excellent

Nathan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Out of lot hotel's i use this one by far was exceptional the front counter fella super helpful went above n beyond with assisting in fixed my mistake on reservation, hotel very well kept zero complaints when i retn to Houston this is hotel of choice for me, need good place sleep i highly recommend here!
Séjour de 1 nuit en mars 2024
Manager a répondu le 20 mars 2024
Hello Nathan,We are delighted to hear that you had an exceptional experience with us and that our staff went above and beyond to assist you with your reservation. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Houston for another great stay!

10/10 – Excellent

Latonya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Manager a répondu le 20 mars 2024
Hello Latonya,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!

10/10 – Excellent

Sandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time
Séjour de 1 nuit en mars 2024
Manager a répondu le 17 mars 2024
Hello Sandra,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great time during your stay with us. Your feedback is truly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay!

10/10 – Excellent

Dorlicia

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Service and stay was amazing, but the breakfast could’ve been better, but overall wonderful stay, clean room and bathroom. No noises, super quiet and convenient to where we were going! No complaints!
Séjour de 2 nuits en mars 2024
Manager a répondu le 14 mars 2024
Hello Dorlicia,We are delighted to hear that you enjoyed your stay with us and found the service and accommodations to your liking. Thank you for your feedback on the breakfast, we will take this into consideration for future improvements. We are pleased that you found the hotel quiet and conveniently located.

4/10 – Médiocre

Staci

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Fire alarm went off 2 out of 3 nights, facility was old and food for breakfast bar was terrible. Staff was nice and helpful.
Séjour de 3 nuits en mars 2024
Manager a répondu le 13 mars 2024
Hello Staci, We're sorry to hear about your experience. Your feedback is valuable to us and will be shared with the team for improvement. If you have further concerns, please reach out to our management for assistance.

10/10 – Excellent

Joseph

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place. Was able to check in early as i arrived early mornings.
Séjour de 1 nuit en mars 2024
Manager a répondu le 12 mars 2024
Hello Joseph,We are pleased to hear you enjoyed your early check-in experience with us. Our team always strives to accommodate our guests whenever possible. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

10/10 – Excellent

Stephanie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and great Staff!
Séjour de 1 nuit en mars 2024
Manager a répondu le 9 mars 2024
Hello Stephanie,We appreciate your positive feedback on our cleanliness and staff service! If there is anything else we can assist you with, please don't hesitate to contact us directly.

8/10 – Bien

Shamar

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
I had a few issues and the staff was great about correcting them. I left something behind and was saddened that someone would keep my property. The rest of the visit and staff were great.
Séjour de 4 nuits en février 2024
Manager a répondu le 9 mars 2024
Hello Shamar,We appreciate your positive feedback about our staff and are glad they were able to resolve any issues you experienced during your stay. Please contact our management directly regarding any lost items to assist you further with this matter. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 – Excellent

Dewey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not much in the area
Séjour de 1 nuit en mars 2024
Manager a répondu le 9 mars 2024
Hello Dewey,We regret to hear that the location didn't meet your expectations. We strive to offer a comfortable stay despite the surroundings. Thank you for sharing your feedback with us.

10/10 – Excellent

Denee'

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice quiet affordable stay
Séjour de 2 nuits en mars 2024
Manager a répondu le 9 mars 2024
Hello Denee',We are thrilled to hear that you enjoyed a peaceful and cost-effective visit with us. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.

10/10 – Excellent

Adriane

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
We didn't arrive until 4am. I didn't know i needed to call if i was late. I thought the booking agency took care of that. Needless to say, they canceled my reservation but the gentleman at the desk allowed us to go to the room with the promise to return at 7 to speak with the manager. I don't remember his name but i really appreciate it. Thank you to him and the manager.
Séjour de 3 nuits en février 2024
Manager a répondu le 6 mars 2024
Hello Adriane,We appreciate your feedback and are glad to hear that our staff assisted you with your late check-in. Our team is dedicated to ensuring a smooth guest experience. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our management team directly. Thank you for acknowledging our staff's efforts during your stay.

10/10 – Excellent

Batoul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good
Séjour de 4 nuits en février 2024
Manager a répondu le 6 mars 2024
Hello Batoul,We appreciate you taking the time to share your feedback with us. It is important for us to hear about your stay so we can continue to improve our services. We encourage you to reach out to our management directly regarding any concerns you may have. Thank you for choosing to stay with us.