First, the images are very misleading, the tower I stayed at was far from the beach, and there is no picture of those buildings on the expedia or the hotel website.
There was no welcoming, no information about where to park your car upon arrival.
The check-in took about 1 hour. First they wanted to charge us for early check in l, and as soon as I said I’d rather wait, he said “oh no worries I give the room now” so the room was available and had I not said anything he would have charged us for 70$.
The parking is very unclean and inconvenient and far from our building.
The shore they show in the picture and the lagoon is completely packed. The pool is soooooo crowded and when I asked is it always crowded they said we have 9000 guests using the same pool!! (They clearly don’t have enough facilities for 9000 people, they just added buildings)
There was a show called “Luau”, DO NOT GO FOR IT. Very lame, it’s a almost 1 hour show there is nothing specific or special about it. They try so hard to sell everything to you
Although it was not mentioned in their description but They don’t have even coffee at the lobby!! I have stayed in many hotels, inns for my job and the most basic thing is they have complimentary coffee. I can’t believe in Hilton, they have a starbucks in the lobby that opens at 6am and closes at 4-5pm
The shower was really bad. Very small, extremely low water pressure and not clean. The view was good and as they said partial ocean view.