5 outdoor pools, open 8:30 AM to 6:00 PM, cabanas (surcharge)

Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 3042 out of 6213 reviews" "
Rating 8 - Good. 1443 out of 6213 reviews" "
Rating 6 - Okay. 884 out of 6213 reviews" "
Rating 4 - Poor. 466 out of 6213 reviews" "
Rating 2 - Terrible. 378 out of 6213 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Megan, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services were fantastic. We had a great stay, definitely would stay there again.
Stayed 4 nights in Mar 2024

6/10 Okay

Sonia

Travelled with family
Disliked: Property conditions & facilities
Don’t take a shower before 8 if you are above the 10th floor in the older towers. You have to run the water a good 20 min. Old plumbing was the response.
Stayed 5 nights in Mar 2024

6/10 Okay

Monika

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The resort had a lot of great amenities! We were impressed with the lagoon, shops and multiple pools. The property itself was quite beautiful and we loved the close proximate to the beach and town. Unfortunately, the bed was the most UNCOMFORTABLE bed we have ever slept on. Both of us would wake up every hour or more to adjust and had crazy back and neck pain each day. We also were right in a spot where we could hear LOUD live music playing every single night until about 10pm. One night we even had the noise of the luau music and the live music going at the same time! Lastly, the pools were a bit dirty - specifically the kids pool with the slide. We still got in it each day, but fair warning, it’s cloudy and you could literally see spit streams floating by everywhere you look. Keep in mind, it was spring break and was extremely overcrowded. **oh - and parking is $70 per night!! Beware!! Absolutely overpriced. Overall, the place is nice, but definitely a few things would need to change for us to want to come back. Especially that bed!
Stayed 5 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation!
Stayed 3 nights in Mar 2024

2/10 Terrible

Sina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the images are very misleading, the tower I stayed at was far from the beach, and there is no picture of those buildings on the expedia or the hotel website. There was no welcoming, no information about where to park your car upon arrival. The check-in took about 1 hour. First they wanted to charge us for early check in l, and as soon as I said I’d rather wait, he said “oh no worries I give the room now” so the room was available and had I not said anything he would have charged us for 70$. The parking is very unclean and inconvenient and far from our building. The shore they show in the picture and the lagoon is completely packed. The pool is soooooo crowded and when I asked is it always crowded they said we have 9000 guests using the same pool!! (They clearly don’t have enough facilities for 9000 people, they just added buildings) There was a show called “Luau”, DO NOT GO FOR IT. Very lame, it’s a almost 1 hour show there is nothing specific or special about it. They try so hard to sell everything to you Although it was not mentioned in their description but They don’t have even coffee at the lobby!! I have stayed in many hotels, inns for my job and the most basic thing is they have complimentary coffee. I can’t believe in Hilton, they have a starbucks in the lobby that opens at 6am and closes at 4-5pm The shower was really bad. Very small, extremely low water pressure and not clean. The view was good and as they said partial ocean view.
Stayed 5 nights in Mar 2024

8/10 Good

Dale, Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property- but NOT quiet at night. The Tapa Bar hosted a band each night until 10 pm and it was loud which made it tough to sleep. Be sure to bring earplugs!! The staff was great - they accommodated our asks and offered assistance without asking. Property restaurants seemed a bit overpriced. The activities were diverse - we had fun at yoga, lei making.
Stayed 5 nights in Mar 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Great stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Anissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Over charged me for multiple things. Stay was beautiful, until days later when I saw they withdrew hundreds out of my account now I have to wait for the money to return. Won’t be staying here again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation getaway
Stayed 3 nights in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location to dining and shopping
Stayed 7 nights in Mar 2024

4/10 Poor

Lisa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We found a cockroach in our hotel the last night and the front desk lady was rude when I told her at checkout. Typical interaction as far as any staff went. There was also mold in our shower. The first night we ate at the restaurant there and I found glass in my pina colada. Overall not impressed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort feel still with the closeness to the beach. The pool area was kept well by the pool workers making sure the spots weren’t saved by putting time limits on the chairs. Thought that was very fair and a great idea. Staff always kind and friendly.
Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed all the amenities, multiple pools, friendly staff
Stayed 10 nights in Mar 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacquzzi’s were to small. More than 15 people inside. Slides were always closed. Lagoon water smelt dirty.
Stayed 4 nights in Mar 2024

4/10 Poor

Emilio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is very dated. For the price we paid I expected a decent experience. For starters the water pressure for the shower was laughable and we had to shower quickly to make sure the hot water didn’t run out. We ran into someone in the elevator who said he didn’t have any hot water at all. The room want ready but of course they offered other rooms that were available for $200 more per night. The property is huge and there are lots of things to do but the pools were also lacking. The property next door had a great splash pool for the kids which this property lacked. The proximity to the beach was the best part of the experience. The restaurants are also lacking in quality food offerings. We walked to other hotels for better food options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Felisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a corner room in the Rainbow Tower and had such a great view of Diamond Head and the Friday night firework show. The room was clean, and the staff were super helpful. The Hilton Hawaiian Village had it all! I plan on returning during our next visit to Oahu!
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephen Aaron

Travelled with partner
Liked: Amenities
Great for a couple or families
Stayed 4 nights in Mar 2024

10/10 Excellent

Leonid L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
All good
Stayed 7 nights in Mar 2024

10/10 Excellent

ROBERT ALLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Was spacious and clean. The bed was very comfortable, and the air conditioner was very good. We enjoyed walking around all the shops, and the eating places were excellent. Recommend them to everyone at any age.
Stayed 7 nights in Mar 2024

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, ocean access/lagoon was good just very crowded. Food was decent, gym was nice. Very expensive, each meal with 2 alcoholic beverages was close to if not over $100.
Stayed 3 nights in Mar 2024

10/10 Excellent

Zrelecia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very big and can be overwhelming but staff was nice and professional. Me and my husband enjoyed oue stay and will be coming back
Stayed 4 nights in Mar 2024

10/10 Excellent

Winston, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came down there from New York City for my birthday by myself and the people that was there also on vacation and lived in the surrounding area all Had beautiful souls definitely looking forward to coming back with the family sooner than later, I appreciate my time and looking forward to visiting very soon again
Stayed 6 nights in Feb 2024

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Monica, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Julio

Liked: Cleanliness
Stayed 7 nights in Mar 2024

10/10 Excellent

Melanie Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this property and we had a great time! Everything was as expected and location is awesome near everything in Waikiki. Notably, Nancy at check in was awesome and made us feel welcome right away after coming in from the airport. It was a great start to our trip!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Aloha Melanie,Thank you for taking the time to review your stay at Hilton Hawaiian Village. It's always rewarding to know that we've met your expectations for a second time. We're delighted to hear that Nancy made such a positive impression. It's fantastic to have team members who go the extra mile to ensure a warm welcome for our guests. We look forward to welcoming you back for a third visit in the future!Sincerely,Guest Services Manager

8/10 Good

Jennifer Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint i can think of was the loud startling doors in our room and our neighbor’s. It was so annoying and i cannot sleep when you hear the loud noise when they shut the room doors, when the neighbor gets in & out of the room so frequently. Not pleasant at all. Try to sleep over night in that room and listen to that irritating noise!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Aloha Jennifer,Thank you for your recent stay at Hilton Hawaiian Village. We appreciate your feedback. We are happy to hear about your great experience. Our team members are always there to help you in any way possible. We will notify our maintenance staff regarding your report. Thank you again for your review. It would be wonderful to see you again soon.Sincerely,Guest Services Manager

8/10 Good

Metaksya

Liked: Cleanliness, staff & service, property conditions & facilities
I have been there during the spring break with my family. We like it, the only thing it was crowded, however we will be back.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Aloha Metaksya,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we look forward to seeing you again soon.Sincerely,Guest Services Manager

10/10 Excellent

Shant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Great rates. I will stay here again.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Aloha Shant,Thank you for your glowing review of Hilton Hawaiian Village. We appreciate you highlighting our excellent team and overall value. It would be great to welcome you back anytime!Sincerely,Guest Services Manager

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Parvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large space in the room. Not very quiet but still nice. Kind staff
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Aloha Parvana,Thank you for choosing Hilton Hawaiian Village. We're pleased you appreciated your room's spaciousness and our team's kindness. While we regret any inconvenience caused by the noise, we're glad you still found your visit enjoyable. Your feedback helps us improve, and we look forward to welcoming you back soon for another pleasant stay.Sincerely,Guest Services Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My building was old and staff didn’t clean room well at all
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Aloha Karen,Thank you for taking the time to leave feedback, as this helps us improve the experience for future guests. We are disappointed that your room wasn't satisfactorily cleaned. Rest assured, we have shared your feedback with housekeeping so our efforts can improve. We hope you'll visit us again so we can provide the clean and comfortable stay you expect in paradise. Sincerely,Guest Services Manager

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Which the music at the Tapa bar went a little longer at least till 11pm other than that everything was great to me and my family we rate it a 4.5 star
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Aloha Abel,Thank you for vacationing with us at Hilton Hawaiian Village. We're thrilled your family had a great experience at our resort, and we'll certainly consider your thoughtful feedback on the music at Tapa Bar. Please join us again on the beautiful island of Oahu!Sincerely,Guest Services Manager

8/10 Good

Tricia Yamamoto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros- Having shops, dining, beach all in one area was great and convenient! James at the front desk was cheerful and upgraded our room to the Rainbow tower with marina and ocean view! Housekeeping was exceptional. Whatever we needed, they delivered within 10-15 min. The resort and grounds were very clean and walking distance to shopping to main strip and Waikiki beach. Service Staff professional. Overall a great destination for families! CONS- We lost hot water for a day however, upon checking out the front desk credited us the entire resort fee! PARKING- $70 to park a car per night. We rented 2 day to go around the island. Most everything is walkable or pick up spots if taking an excursion. ROOMS- Average at best. Clean but very dated and run down and we were in the Rainbow tower. Expensive for what you get. All rooms should come with Queens for the nightly price. Restaurants are expensive but it is Hawaii so expected. Even the IHOP off property is more expensive than mainland.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Tricia,We were delighted to host you at Hilton Hawaiian Village. It's lovely that our spectacular location on Waikiki Beach worked perfectly for your vacation. With a car rental company conveniently located on our property, guests can easily explore our beautiful island. We work hard to serve delicious and flavorful meals while still providing the best value, and your feedback will be kept in mind. Thank you for your review and feedback, and we hope to welcome you back in the future. Sincerely,Guest Services Manager

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Renata, Riverside

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Renata, Thank you for choosing Hilton Hawaiian Village and sharing your review. We're delighted to hear that our beautiful location was the highlight of your stay. We appreciate your five-star rating and can't wait to welcome you back!Sincerely,Guest Services Manager

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Aloha Connor, Thank you for choosing Hilton Hawaiian Village and sharing your five-star review. We're happy to hear you enjoyed our beautiful property during your stay. Having you as a guest was a pleasure, and we look forward to welcoming you back!Sincerely,Guest Services Manager

10/10 Excellent

Pritpaul Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect location!
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Pritpaul,It was our pleasure to welcome you to Hilton Hawaiian Village during your recent visit. We're happy to hear that our superb location was the highlight of your stay, and we trust you took full advantage of our beautiful beach and property. Thank you for your five-star review, and we cannot wait to see you again in the future. Sincerely,Guest Services Manager

8/10 Good

Zachary J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ocean front property.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Zachary,Thank you for choosing Hilton Hawaiian Village! Our team is delighted you had a wonderful stay with us and enjoyed our beautiful property. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Guest Services Manager

8/10 Good

TOYA

Stayed 6 nights in Mar 2024

10/10 Excellent

Genie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling with kids, there's no better option on Waikiki - you have the lagoon, beach, and a variety of pools on site as well as free activities, food, and convenient shopping.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Genie,Thank you for all of your kind comments and for choosing to stay at Hilton Hawaiian Village. We are so happy to hear you thoroughly enjoyed our amenities and had time to relax in the sunshine by the pools. We look forward to your next visit. Thank you again for your review.Sincerely,Guest Services Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the dining options, various pools and activities. Great family friendly property with fantastic location!
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Michelle,Thank you! It was a pleasure to welcome you to Hilton Hawaiian Village and we are delighted you enjoyed your stay. Your kind comments about our wonderful property, great dining options and amenities, and prime location are appreciated and will be shared with the team. We look forward to welcoming you back to our little slice of paradise.Sincerely,Guest Services Manager

8/10 Good

Soni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for marijuana & cigarette smoke from other guests while trying to enjoy a nice sunset on my balcony.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Soni,Thank you for sharing your feedback. We are glad you enjoyed the sunset from your balcony but regret that other guests impacted your experience. Rest assured, we are committed to ensuring the comfort of all our guests and will address this concern. We look forward to welcoming you back to Hilton Hawaiian Village for another enjoyable stay.Sincerely,Guest Services Manager

4/10 Poor

Julio Cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked to rooms for my family next to each other and they make me paid for an upgrade just to get them on the same floor not even next to each other. Some staff are rude like at the wiki wiki market. When i checked out, they didn't even asked how my stay was. Rooms and pools and everything else was nice.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Julio,While we are honored to welcome you and your family to our resort, we are sorry to hear you had a disappointing experience due to the room not meeting your expectations. Please understand that when booking via a third-party site, specific room requests are subject to availability, though we do our best to honor all requests. The experience you had with our team does not reflect the high standards most guests enjoy when they stay with us, and for that, we are truly sorry. On behalf of our entire team, we hope to have another opportunity to welcome you back and impress you further.Sincerely,Guest Services Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a busy place with lots of stores and restaurants. Easy access to beach and a good size pool. The adult pool needs some improvement to be more inviting for adults to hang out.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Jennifer,Thank you for taking the time to share your experience at Hilton Hawaiian Village. We're pleased you enjoyed our convenient location, with easy access to the beach and our good-sized pool. Your feedback regarding the adult pool is also invaluable, and we're committed to improving its appeal. We appreciate your input and look forward to welcoming you back to an even more inviting atmosphere.Sincerely,Guest Services Manager

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, best view and very safe, very nice places
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Claudia,Thank you for your recent stay at Hilton Hawaiian Village. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you enjoyed your accommodations, especially the views! We look forward to seeing you again.Sincerely,Guest Services Manager

8/10 Good

Jaye, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Jaye,Thank you for your review! We're thrilled our picturesque and convenient location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon. Sincerely,Guest Services Manager

8/10 Good

Alireza

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

Hector M

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Maids try to hurry you up to check out 3 hours before checkout. Front desk is money hungry would not accommodate for 1 hour early check in wanted to charge $70 to do so and $70 for parking. Other than that the rest was great nice property with great views in convenient location
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Hector,Thank you for leaving us feedback. We are disappointed to hear about your experience with housekeeping, and we apologize for the inconvenience that might have caused. These concerns will be further investigated to improve future guests’ stays. Otherwise, our team is delighted you enjoyed the beautiful views and convenient location we have to offer. We hope you will consider staying with us again so we can provide the outstanding experience you deserve.Sincerely, Guest Services Manager

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Aloha Luz,We're delighted you enjoyed your stay at Hilton Hawaiian Village! Please come see us again soon.Sincerely,Guest Services Manager