Thank you for your response.

Merci d'avoir pris un moment pour laisser un avis sur votre séjour, Sylvie. Nous nous efforçons de fournir aux clients tout le confort de la maison, je suis donc déçu d'apprendre que votre rencontre n'a pas répondu à vos attentes. Vous avez indiqué que vous n'étiez pas satisfait qu'il n'y avait pas de réfrigérateur dans la chambre. Cependant, sur la base des enquêtes menées, j'ai vu où vous avez réservé une chambre lit king-size standard sans four micro-ondes ni réfrigérateur. À l'avenir, si vous avez besoin de tels équipements, je vous recommanderais de réserver l'un de nos 2 lits doubles de luxe, un lit king-size supérieur ou un lit king-size de luxe. Sachez que nous apprécions vos commentaires et que vos commentaires seront pris en considération car nous nous efforçons d'améliorer continuellement la qualité de nos services.Lors de votre prochain séjour, si vous rencontrez des problèmes avec nous, veuillez contacter immédiatement la réception afin que nous puissions régler le problème pour vous assurer que vous êtes à l'aise. Chez Red Roof, nous avons l'intention d'avoir votre confiance en nos capacités à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci de partager vos préoccupations et nous espérons que vous nous donnerez l'occasion de mieux vous servir à Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.Sincèrement,

Hey Alcira,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Hilton Head Island. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to see you were pleased with your stay in our clean and affordable rooms.. I'm happy you liked the size of our trash cans. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Libby,We are sorry to hear your recent experience at the RED ROOF INN HILTON HEAD ISLAND did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILTON HEAD ISLAND. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean, affordable room and convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Russell, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HILTON HEAD ISLAND regarding the cleanliness, polite staff and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Nathan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILTON HEAD ISLAND. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean tub and the issue with the tub not being able to drain. Management has been made aware of your feedback in an effort to address you concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn Hilton Head Island, Miriam. I am sorry that your experience did not meet your expectations. You stated that the rude front desk staff and the safe fee issue hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello James, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hilton Head Island. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that the cleanliness of the property met your expectations and the value to price ratio, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Albert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the up keep of the property, rust spots, water stains and light for bathroom sink not working. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Daniel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hilton Head Island. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as other guests are always smoking on the outside and that there were holes in the wall. In regards to a hair dryer, the room type that you booked does not offer that amenity, only our deluxe 2 full beds, superior king and our suite rooms. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you had a pleasant stay with us, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Brad, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Hilton Head Island. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am glad that you had a extremely pleasant stay, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof hope to continue to provide great experiences for you.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Tom,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Emma, Thank you for taking the time to tell us about your experience at the RED ROOF INN HILTON HEAD ISLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hi Ahmed,Thank you for taking the time to write a review of your stay at the RED ROOF INN HILTON HEAD ISLAND. We strive to provide guests with all the comforts of home, so I am disappointed to read that you weren't satisfied with the cleanliness of the room you were assigned. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Victor,Thank you for taking the time to tell us about your experience at the RED ROOF INN HILTON HEAD ISLAND. The staff and I appreciate your 3/5 score following your stay. In regard to breakfast, it is not offered amenity at our location. However, we are within close proximity to restaurants you can enjoy such as Bullies BBQ, Stacks Pancakes of Hilton Head and Flora's Italian Cafe. Nevertheless, your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Samantha Red Roof Management Rediresponse Specialist

Hello Martha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for sharing your feedback with us, Dante. The team at the Red Roof Inn Hilton Head Island was pleased to know that you were fond of our good staff at the counter. However, you stated that we could have better TV channels. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management

Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILTON HEAD ISLAND and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Mark, Thank you for taking the time to share your feedback regarding your recent stay at our Red Roof Inn Hilton Head Island. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again at one of our Red Roof locations.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Shawn, I appreciate you sharing your feedback following your stay at the Red Roof Inn Hilton Head Island. We are happy to see that you loved the customer service provided by our staff. However, I was saddened to read that your stay fell short of your expectations due to less than ideal encounter you had with the keys and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

Hello Scott, The staff at the Red Roof Inn Hilton Head Island and I appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for staying with us. We are glad you enjoyed your stay. We look forward to seeing you again.

Thank you for sharing your feedback with us, Tom. The team at the Red Roof Inn Hilton Head Island appreciated your 3/5 score. However, you made mention of your Expedia issue that caused you to get upsold to a room with the microwave and refrigerator. It was also saddening to read that the bed was not to your liking. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better stays going forward.Regards,Red Roof Management

Dear Kyle,The staff at the Red Roof Inn Hilton Head Island and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Greg, for telling us about your stay at the Red Roof Inn Hilton Head Island. I am glad your check in and out process went well and professionally and your room was nice. However, I am disppointed that your experience was less than ideal due to no Golf channel being on the TV. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Timothy, The staff at the Red Roof Inn Hilton Head Island and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Kyle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff and you having no problems with your room. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

Dear Sarah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being perfect. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Laura,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Myrtle Beach Hotel - Market Commons. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. Our team is dedicated to ensuring a comfortable stay for all guests and it is disheartening to read that your stay fell short expectations due to the situation you described regarding the heat in the room was not working, the overflow drain in the bath tub was almost rusted through and the other concerns you listed is truly regrettable. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We are committed to making improvements to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Christopher,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILTON HEAD ISLAND and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Sincerely,Red Roof Management

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILTON HEAD ISLAND and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room had an unpleasant odor, the heating system did not work and the other concerns you highlighted is truly regrettable. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN HILTON HEAD ISLAND. Gerson, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about you loved our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Gerson, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HILTON HEAD ISLAND. It’s great to hear that you enjoyed the general accommodation. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Jay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Keily, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN HILTON HEAD ISLAND. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Dear Scott,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our respectful front desk staff, nice and quiet location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Hello Skip, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Kelly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, uncleanliness of the bathroom, the odor of the room was not to your liking and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Orlan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Orlan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hilton Head Island and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Dawn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the first room that you had checked into was already occupied which the front desk staff apologized for and then gave you a different room. However, you mentioned that the room was not to your liking as it had a foul odor and the sheets were damped. Please accept our sincerest apologies for the negative impact this had on your stay. We value your business and would like to assure you that this is not reflective of our usual standards. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Grebil,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Hilton Head Island. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Maarten,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. At Red Roof we strive to provide guests with a value-based stay, so I was disappointed to see you that your stay was less than ideal. You mentioned that the receptionist was was unhelpful, the bathroom did not close and that there was only one towel in the room. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Mike,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hilton Head Island. I am thrilled to read that your stay met you expectations and that you were pleased with the value to price ratio. At Red Roof, we value your feedback as we strive to continuously improve the quality our hotel to meet the needs of our guests. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Isiah, The staff at the Red Roof Inn Hilton Head Island and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist