Wenn Sie mit der größeren Villa mit 2 Schlafzimmern nicht zufrieden waren, haben wir eine vollständige Rückerstattung angeboten. Unsere Zimmer werden alle 6 Wochen besprüht. Leider werden in den Subtropen gelegentlich Insekten einfliegen. Da uns keine Insekten nachgewiesen wurden, kann ich nur davon ausgehen, dass wir unterschiedliche Definitionen von Partien haben. Ich freue mich, dass Sie die Betten bequem fanden und unsere Anlage sauber war. Wir hoffen, Sie genießen den Rest Ihres Aufenthalts in Australien.

Hi John, we are so pleased you enjoyed your stay with us. Thank you for the wonderful review. We look forward to seeing you again in the future.

Thank you Mark

Thank you for your review, hope to see you back soon.

Thank you

Thank you Filomena. Reviews are important to us and yours is very welcomed. We hope to see you again.

Hello Steven. Yes you are correct, there is a fitted sheet on the single beds. The top sheet, doona and towel are folded at the bottom of the bed. We also have signs on these beds asking patrons not to put luggage on them unless they have paid for the beds. This may be where the confusion lies. When you spoke to me asking if it is standard procedure, I was explaining why we also have signs on the bed, not why they are not made up. Yes, I also offered to go over and make the bed up for you, not because you had two adults, but because you seemed upset. I am pleased you found the rest of our accommodation adequate.

thank you.

Thank you for the review Karelle, it means a lot. Very pleased you found our accommodation Excellent.

Thank you for leaving this review.

We are always happy to make sure you are on the tour that best suits you. We are pleased to hear you enjoyed our beautiful boutique park and that you found us friendly. Thank you for the review.

Reviews are important to us. Thank you for taking the time to leave such a lovely review.

Thank you for taking the time to leave a review. I assume by the cooktop comment that you were in a Deluxe Condo. As these are ceramic cooktops, they do still stay red when they have been turned off. The TV can periodically pixelate when it is windy due to being in a hollow - mostly channel 7. We hope to see you again.

Thank you for the review. It is good to hear you enjoyed your stay at the Palms. We love putting people on a tour that best suits what they are after. The whales in Hervey Bay are so abundant and just amazing. Pleased you enjoyed.

Are you sure you have left the review for the right place? If so, I would be mortally embarrassed if you were provided with a room that was not cleaned that day. As that could be the only possible explanation for one of our rooms not being to our high standard. I wish you had have phoned us as we would have rectified this immediately. Unfortunately as this is anonymous, I can't even look at the cleaners sheets to know what room you occupied or what date you were a guest. We would be happy for you to contact us, as would really like to get to the bottom of this. If you could please advise the room and date it would be appreciated.

Reviews are important to us and we thank you for taking the time to leave this. We are also pleased you enjoyed your time as a guest at The Palms

Thank you Warwick. Reviews are important to us and your feedback is appreciated.

Thank you for taking the time to leave this nice review.

Thank you for taking the time to leave a review. We are pleased you enjoyed your stay

Reviews are important to us, so thank you for taking the time to leave such a nice one.

Hello Leonie, We have a very strict noise policy in our park and strive to keep our park nice and peaceful for all. Whilst some of the rooms do have adjoining walls, it is unfortunate that you did not notify us of loud neighbours whilst it was happening. We can put a stop to it at the time, but unfortunately cannot do so after you have departed.

Thank you

Thank you for the kind review.

thank you

We are pleased you enjoyed your room. The spare bed notice asking that you not use the bed unless you have paid for it, is so that we can keep our costs down. Unfortunately some people use every bed or throw dirty bags on the bed, increasing our laundry costs. I'm sorry if this offended.

Thank you for leaving this kind review. We hope to see you again.

Thank you

Thank you. We are pleased you enjoyed your stay in our Deluxe Condo.

Thank you. We are pleased you enjoyed your stay

Thank you for leaving such a nice review. We hope you choose to stay here next time you are in Hervey Bay. We have a iron and ironing board in the laundry located in the middle of the amenities block.

I'm sorry you didn't enjoy your time here Sam. Our budget villas have shower curtains and a small lip to step into the shower. The curtain needs to be pulled to prevent water leaking onto the bathroom floor whilst showering. The reverse cycle air-conditioner has been serviced only a few weeks ago, so should have been working. As I assume that you selected the heat setting, if you had bought it to our attention we would have resolved it as we work very hard to keep people as happy as practical.

thank you

Thank you for leaving a good review.

Thank you for leaving a review. We are pleased you liked everything and hope to see you again.

thank you

thank you

We are pleased you liked everything about your stay. Thank you for leaving a kind review.

thank you

I'm sorry you felt crammed in B. Our park can get very full, especially during peak periods such as Easter. As I am unsure where you stayed, I am not able to comment on the privacy, however if you choose to stay here again, please discuss it with us at time of booking and we can take this into account.

thank you

thank you

That is great feedback and what you are describing is exactly what we try to maintain in our park. Thank you.

Thank you for leaving a review. I'm sorry that you had to phone to get us at reception. As a small boutique park, we are often found cleaning amenities or attending to other park patrons or park maintenance. We are pleased you enjoyed you villa.

Thank you.