Hertford Vacation Packages

Everything was great… bed were so soft… no bad smell… pool was cold but we enjoyed it…

The elevator was out of service, so we had to carry our luggage up and down five flights of stairs and walk them every time we left. The room wasn’t very clean—the floors were dirty, and it looked like the bed hadn’t been properly cleaned from the previous guests. The hot tub was closed, and despite staff saying it had just broken, it looked like it had been out of service for quite some time. The pool was also much smaller than expected. The balcony constantly smelled like marijuana from other guests smoking, making it unusable. If you wanted fresh towels, you had to go to the fourth floor yourself, and none of the ice machines worked. At checkout, the clerk simply pointed to a box to drop the keys in and showed no interest in helping or asking about our stay. The only positives were that the A/C kept the room nice and cold, and the shower had plenty of hot water. Overall, it was decent enough for a place to sleep, but I’d recommend spending a little more for a cleaner hotel with working amenities and better customer service.

Room had musty smell. Bathroom floor was dirty. Bathroom ceiling needed repair. Breakfast re-stocking slow.

It needs better beds. Better tv remotes and better entertainment on tv choices.

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