Piscine extérieure en saison, accès possible de 9 h à 22 h, parasols

Hampton Inn Harrisonburg - University – Avis

2.5 out of 5
Hampton Inn Harrisonburg - University
85 University Blvd, Harrisonburg, VA

Avis

7,6

Bien

Note de 10 – Excellent, d’après 331 avis sur 1001." "
Note de 8 – Bien, d’après 325 avis sur 1001." "
Note de 6 – Acceptable, d’après 172 avis sur 1001." "
Note de 4 – Médiocre, d’après 113 avis sur 1001." "
Note de 2 – Terrible, d’après 60 avis sur 1001." "

8,0/10

Propreté

8,4/10

Service et personnel

7,2/10

Commodités

7,4/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

Lyne

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Bathroom faucet unfixed on the sink TV not working No microwave We have been asking someone for the TV and a microwave…. It was clean , beds too., Thats all!!
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 1 avr. 2024
Lyne, it's disheartening to learn that your stay did not meet your expectations. We know that in-room convenience, like a functioning television and facilities, are integral to a comfortable stay. We genuinely regret if these aspects did not reflect our usual standards. On a positive note, we're pleased that you found the room cleanliness and the bed comfort to your liking. We appreciate your feedback which will be valuable in our commitment to improvement.

8/10 – Bien

Francoise

Points forts : Propreté, service et personnel
En général c’etait Bien.....les draps et le couvre-lit pourraient être améliorés...c’etait basique
Séjour de 1 nuit en novembre 2019
Wilma a répondu le 29 nov. 2019
Thank you for doing a review. We appreciate your feedback and hope to serve you in the near future. Have a great day!

8/10 – Bien

Alexandre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Acceuil sympatique, belles prestations, propreté et efficacité au rdv. Il ne manquait que l’ouverture de la piscine qui était l’un de nos critères de choix... :-(
Séjour de 1 nuit en septembre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2018

8/10 – Bien

Henri

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2018
Krista Corbett a répondu le 28 janv. 2018
Thank you for taking the time to submit a review regarding your visit with us. I'm pleased to see you had a nice stay. We hope to serve you again in the near future!

10/10 – Excellent

Jean Guy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Jean Guy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Judyann

Voyage de couple
Points forts : Service et personnel, commodités
Front desk staff was friendly and checked us in quickly. The room we stayed in think was 412 had a smell like a musty smell when we arrived. I think the sliding barn door on the bathroom and closet was weird. Just my opinion.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Jamie

Voyage en famille
Place is dirty and smells bad. It is super dated and in need of a remodel.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Jennifer

Voyage en famille
We check out as soon as we checked in . Old , dirty , elevators not working ! Gross !
Séjour de 3 nuits en mai 2024

8/10 – Bien

Colleen

Points forts : Service et personnel
Stay was nice, room could use a little cleaning or update. TV need to be plugged in to work, was difficult behind furniture. Breakfast - full tray of molded bread in container, but other options were ok
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Lisa

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast needs to start earlier than 6:00 for those of us that head out earlier in the mornings
Séjour de 1 nuit en avril 2024

8/10 – Bien

Courtney

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was great for an overnight stay but our pillows were not that great they were very soft. Also there were mildew stains on the shower curtain.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jack

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient easy on and off.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 16 avr. 2024
Jack, it's great to hear you appreciated the convenience of Hampton Inn Harrisonburg University. We are glad the accessibility of our location added ease to your stay. We hope to have the pleasure of your company on your next visit.

10/10 – Excellent

Christopher

Voyage en famille, Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was extremely easy. Front desk staff was very friendly.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 13 avr. 2024
Christopher, it's wonderful to hear how simple and smooth your check-in process was at Hampton Inn Harrisonburg University. We appreciate your kind words about our front desk team members and their friendliness. Your feedback is truly valued and we look forward to seeing you again.

6/10 – Acceptable

Kelly

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 14 avr. 2024
Thank you for the feedback, Kelly.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 – Bien

Barbara

Voyage de couple
Points forts : Propreté, service et personnel
The room was small in comparison to other hotels. Breakfast was outstanding Hotel staff friendly and helpful
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 17 mars 2024
Barbara, it's wonderful to hear that you enjoyed our delicious breakfast at Hampton Inn Harrisonburg University. We're grateful for your comments on the friendliness and helpfulness of our team members. Regarding your feedback on the room size, we assure you our accommodations are designed to offer comfort and efficiency. We look forward to welcoming you back for another memorable stay.

4/10 – Médiocre

Maureen

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This Hampton Inn was old, not clean and not maintained. We will not be coming here again.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 11 mars 2024
Maureen, we regret to hear about your less-than-satisfactory visit. We strive to always maintain cleanliness and quality in our establishment. It's unfortunate your experience did not meet these standards. While we understand you may have reservations about returning, we'd appreciate another chance to elevate your experience should you choose to join us in the future.

8/10 – Bien

Arlene

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
convenience off highway, excellent breakfast, plenty of fresh options. Good coffee
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 7 mars 2024
Arlene, it's wonderful to hear that you found Hampton Inn Harrisonburg University conveniently located and enjoyed our variety of breakfast offerings and quality coffee. We strive to make every guest's stay as comfortable and enjoyable as possible. We look forward to welcoming you back on your next visit.

8/10 – Bien

OJ

Séjour de 1 nuit en février 2024
Customer Service a répondu le 26 mars 2024
OJ, thanks for your Expedia rating of Hampton Inn Harrisonburg University. We're happy to know your stay must have been satisfying. It's our goal to create positive experiences for all our guests, and we hope to welcome you back in the future for an even better stay.

10/10 – Excellent

Laura

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 5 mars 2024
Laura, it's great to see your top score! We're delighted you had a wonderful stay at Hampton Inn Harrisonburg University. Your satisfaction means a lot to us. We hope we can look forward to welcoming you back in the near future. Safe travels!

2/10 – Terrible

Carolyn

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I chose this hotel for its proximity to JMU. AVOID IT! We stayed for a night- just needed somewhere to rest and shower before heading to the university for an event that was very early the next day. So long story short son and I get about 7 hours of sleep and get up to shower. SHOWER HEAD WAS BROKEN. Like not working not even a trickle. To the front desk clerks credit he opened up the room next door so we could at least shower. However, they didn’t have maintenance around at 6:40 am to address or fix the issue. My takeaway test all faucets to make sure they work and there’s hot water- no matter how exhausted I am.
Customer Service a répondu le 3 mars 2024
Carolyn, it is regrettable to hear about the inconvenience you experienced with the bathroom facilities during your stay. We appreciate your patience while our front desk colleague provided an alternative solution early in the morning. Our aim is to prioritize our guest's comfort, and we highly value the feedback for improvement. We hope that in the future, we will have a chance to provide you with an improved stay should you need accommodations close to JMU again.

8/10 – Bien

Dan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 4 mars 2024
Thank you for the 4-star rating, Dan!We are delighted to see that you had a wonderful time at Hampton Inn Harrisonburg University. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 – Acceptable

Lumy, Heathsville

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
I needed a place to stay mid-trip and selected Hampton Inn based on my previous experiences. But, this particular property needs updating. It does not feel or look like an HHonors hotel. Having said that staff was very nice.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 1 mars 2024
Lumy, thank you for sharing your experience. We're glad to hear that our team members were helpful, but we understand that certain aspects of the property did not quite meet your expectations. Your feedback regarding the need for modern updates has been noted and will be beneficial for improvements. We hope for the opportunity to serve you better in the future.

2/10 – Terrible

Peter

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Got to our room It was filthy Floor was dirty and a bra and underwear were on the floor The most disgusting Hilton room ever Steer clear of this property
Séjour de 1 nuit en février 2024
Customer Service a répondu le 29 févr. 2024
Peter, it's regrettable to hear about your recent experience. We strive to maintain high cleanliness standards and it's concerning to hear about the state of your room upon arrival. We have brought your feedback to the attention of our dedicated team members to ensure future improvements. Despite this experience, we hope that you'll give us another chance for a superior visit.

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
It was a much better stay than I experienced on my last visit. Very happy with everything.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 3 févr. 2024
Denise, it's wonderful to hear that your recent stay at Hampton Inn Harrisonburg University exceeded your previous experience. We aim to improve and make every visit better than the last, so we are thrilled to learn we hit the mark for you. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

8/10 – Bien

Dan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room had a faint sweaty type smell and bedding wasn't displayed well when entering the room.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 30 janv. 2024
Dan, thank you for your feedback. It's regrettable to hear that your room did not meet your full expectations in terms of aroma and bedding presentation. We strive for a superb guest experience and your comments help inform areas of improvement. We hope to welcome you back so we can give you the top-notch experience you deserve at the Hampton Inn Harrisonburg University.

10/10 – Excellent

Sylvia

Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 18 janv. 2024
Sylvia, it's great to know you had a wonderful experience at Hampton Inn Harrisonburg University. We value your feedback and hope to welcome you back on your next visit!

10/10 – Excellent

Wendy, Pittsford

Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 13 janv. 2024
Wendy, thank you for taking the time to rate the Hampton Inn Harrisonburg University. We are delighted that your stay met your expectations. We look forward to welcoming you back in the future.

2/10 – Terrible

Debra

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was so dirty. The carpeting needs replacing. There were tears, dirty spots and even blood stains. I couldn’t use the phone in the room to call downstairs because there was so much grime on the phone. Walls in the rooms were beat up. The hallway not much better. Obviously whoever owns the place takes zero pride.
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Andrea

Séjour de 2 nuits en décembre 2023
Customer Service a répondu le 31 déc. 2023
Thank you for the 4-star rating, Andrea!It's great your time at Hampton Inn Harrisonburg University was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 – Médiocre

Mary

Shower didn't work
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 21 déc. 2023
Mary, it's disheartening to see that your experience didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback. We wish you the best in your future travels and hope for another opportunity to provide an improved experience.

2/10 – Terrible

James

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel, état et installations de l’hébergement
Disappointed.
Not so amazing. No microwave in rooms. No ice bucket in my room. Had to go and get one.
Séjour de 2 nuits en décembre 2023
Customer Service a répondu le 11 déc. 2023
James, we appreciate your feedback. We regret to hear about the lack of amenities in your room. We understand how important these can be during a stay and we're sorry for this inconvenience. Please know that issues of this nature are not common and your comments have been shared with the team to ensure future stays are up to standard. Thank you for bringing this to our attention.

10/10 – Excellent

Kathleen

Points forts : Propreté, état et installations de l’hébergement
Very nice
Customer Service a répondu le 14 févr. 2024
Kathleen, it's wonderful to hear that you had an enjoyable stay at the Hampton Inn Harrisonburg University. Thank you for taking the time to leave us your gracious comment. We hope to see you again in the future!

10/10 – Excellent

Ricky

Séjour de 1 nuit en septembre 2023
Customer Service a répondu le 19 nov. 2023
Thank you for the fantastic rating, Ricky!It's outstanding you had such a wonderful experience at Hampton Inn Harrisonburg University. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Excellent

Amanda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff.
Séjour de 1 nuit en novembre 2023
Customer Service a répondu le 14 nov. 2023
Amanda, it's wonderful to see that you had a pleasant experience with us at Hampton Inn Harrisonburg University. Our team members strive to ensure our guests feel welcome and comfortable. We hope to see you again soon!

10/10 – Excellent

Peter, Roanoke

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, nice breakfast choices.
Séjour de 1 nuit en novembre 2023
Customer Service a répondu le 9 nov. 2023
Peter, it's fantastic to hear you enjoyed your stay at Hampton Inn Harrisonburg University. We're delighted our team was welcoming and you appreciated our breakfast selection. We look forward to hosting you again soon!

6/10 – Acceptable

Cindy, Purcellville

Voyage de couple
Frustrating to have made a king reservation…call to confirm our room was still available when we were running late only to arrive to double beds.
Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 5 nov. 2023
Cindy, we deeply regret hearing about the mix-up concerning your preferred room type. It's of utmost importance to us that all guest preferences are accurately met and we're sorry that this was not the case for you. Please rest assured, we will take steps to improve our reservations process to prevent such instances in the future. We hope you will still consider us for your next visit for a seamless stay.

6/10 – Acceptable

Steve

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Not the best Hampton Inn
The bed was hard and uncomfortable. The room was too small and the layout terrible.
Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 31 oct. 2023
Steve, we regret to hear about the discomfort you felt during your stay concerning the bed and room design. Our goal is to provide spaces that facilitate relaxation and pleasure for all guests. Your feedback will be shared with the relevant teams to ensure improvements are made. Please don't hesitate to contact us directly for any future specific needs. We hope to have an opportunity to welcome you back for a better experience.

2/10 – Terrible

Beth

Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 12 nov. 2023
We appreciate your feedback, Beth.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 – Bien

Michael

Points forts : Service et personnel, état et installations de l’hébergement
Convenient location to campus and restaurants.
Séjour de 1 nuit en septembre 2023
AGM a répondu le 17 oct. 2023
Thank you Michael I'm glad you enjoyed your stay. Hope to see you next time you're in town

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, confort de la chambre
Not so clean
Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 10 oct. 2023
We appreciate the feedback.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 – Terrible

Christopher

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
They overbooked our room. Got here at 11:30pm and now just starting to clean room. Having to wait 20-30 minutes to clean. We drove 4 hours for this????
Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 9 oct. 2023
Christopher, it's regrettable to hear about your recent experience of having to wait for your room to be prepared, especially after a lengthy drive. Ensuring a smooth check-in for our guests is important to us. Your feedback will be shared with our team for review to enhance our services. We hope you'll give us another chance to show you the quality hospitality you deserve.

2/10 – Terrible

Mike, MONTGOMERY VILLAGE

Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 26 oct. 2023
Mike, it's disappointing to learn that your recent stay wasn't up to expectations. Our aim is to enhance guest experiences, and your input can guide these efforts. We hope for an opportunity to provide you with a better experience in the future.

8/10 – Bien

Michelle

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Property a little dated. Old elevators, old floors in room. Rooms were clean but small.
Séjour de 2 nuits en septembre 2023
Customer Service a répondu le 3 oct. 2023
Michelle, thank you for sharing your appreciation for the cleanliness of Hampton Inn Harrisonburg University. We're glad you noticed our efforts in ensuring cleanliness. As for your feedback on some features appearing to be of a certain age and room size, it’s through comments such as yours that we’re able to reflect on areas where we could potentially improve. We value your feedback and hope to have the opportunity to serve you again in the future.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
The room was clean and well lit. It was a tough week and weekend, however, for Hampton Inn. A busy week they didn't seem to be prepared for. Internet service was down which meant delays in checking in and guests had to be walked to their room and let in. The room was supposed to have a microwave but didn't and I was told there were none available. My only option was to buy one to use in the room. The refrigerator didn't work correctly, maintaining a tepid temperature in lieu of cold. The batteries in the tv remote were dead. I went to the front desk to get replacement batteries. The replacement batteries were dead. The next day, I asked for and received two more batteries from the front desk. Those batteries were dead as well. The next day, I finally specifically asked for **new** batteries. The ice machine wasn't working but there was no sign indicating that.
Séjour de 3 nuits en septembre 2023
Customer Service a répondu le 2 oct. 2023
It seems your stay didn't quite meet your expectations and for that, we apologize. The issue with internet connectivity resulting in check-in delays and the need for guided room entry is unusual and will be looked into. We're also addressing your feedback about the lack of a microwave, refrigerator efficiency, and the TV remote issues to enhance our guest experience. We apologize that the ice machine was out of order and we'll ensure proper communication about such matters in the future. We hope for the opportunity to provide a smoother stay for you next time around.

10/10 – Excellent

David

Séjour de 1 nuit en septembre 2023
Customer Service a répondu le 21 oct. 2023
Thank you for the 5/5 rating, David!It's excellent you enjoyed your time at Hampton Inn Harrisonburg University so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Excellent

Linda

Séjour de 1 nuit en septembre 2023
Customer Service a répondu le 28 sept. 2023
Linda, thank you for taking the time to rate your stay at Hampton Inn Harrisonburg University. We're thrilled to see you had a great visit. We hope to serve you again soon!

8/10 – Bien

Amy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was clean and easy to get into.
Séjour de 1 nuit en septembre 2023
Customer Service a répondu le 26 sept. 2023
Thanks for the 4/5 rating, Amy!We're thrilled you enjoyed your time at Hampton Inn Harrisonburg University so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 – Excellent

Thomas J, Laurel

Séjour de 2 nuits en septembre 2023
Customer Service a répondu le 1 nov. 2023
Thomas, thank you for choosing Hampton Inn Harrisonburg University. It's wonderful to see your high rating, which suggests you had a great experience with us. We value your patronage and look forward to welcoming you back in the future.