Title: Pan Pacific Hanoi (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=114496&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pan Pacific Hanoi Enjoy panoramic views from the rooftop terrace of this Hanoi hotel, or relax with spa treatments near West Lake and iconic landmarks. ## Photo gallery for Pan Pacific Hanoi ![Indoor pool, sun loungers - Pan Pacific Hanoi (Hanoi)](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/b7e11ade.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/ffe901d3-43f7-4510-a90a-1426c54ae7a7-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![2 restaurants, breakfast, lunch, dinner served; international cuisine - Pan Pacific Hanoi (Hanoi)](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/352e9374.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, lobby lounge, rooftop bar - Pan Pacific Hanoi (Hanoi)](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/9907298d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Pan Pacific Hanoi (Hanoi)](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/5dae26b2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pan Pacific Hanoi offers a peaceful base near West Lake and Ho Chi Minh Mausoleum. Guests can relax on the rooftop terrace, swim in the indoor pool, or dine at two international restaurants. The property includes a library and coffee shop, with consistently praised staff. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar. 13 - Mar. 14](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 14 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ### View all photos for Deluxe King or Twin room ![Deluxe King or Twin room](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/0761591f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King or Twin room 9.0 Wonderful 6 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Bathrobes - City view - 377 sq ft - Sleeps 3 - 1 King Bed OR 2 Twin Beds ### View all photos for Studio Suite, 1 King Bed ![Down comforters, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/ae0cb4ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, 1 King Bed 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet - Lake view - 430 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premier Room, Lake View ![Down comforters, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/2df9335c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, Lake View 10.0 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Bathrobes - Lake view - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Club Room ![Club Room](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/0f4bf023.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Bathrobes - City view - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for One Bedroom Premier Serviced Suites ![Down comforters, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/7565dbff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Premier Serviced Suites ### Highlights Separate dining area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchenette Refrigerator Flat-screen TV - Lake view - 640 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for One Bedroom Executive Serviced Suites ![Down comforters, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/e2d7f333.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Executive Serviced Suites ### Highlights Separate dining area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchenette Refrigerator Flat-screen TV - Lake view - 646 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Premier Suite ![Premier Suite | Bathroom](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/1b876baa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Bathrobes - Sleeps 3 - 1 King Bed ### View all photos for Executive Suite ![Executive Suite | Living area](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/a4f07463.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Bathrobes - Sleeps 3 - 1 King Bed and 2 Twin Beds ### View all photos for Deluxe King or Twin Room, Lake View ![Deluxe King or Twin Room, Lake View](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/w3000h2001x0y0-d7cd03d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King or Twin Room, Lake View 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom - Lake view - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Studio Balcony Suite ![Studio Balcony Suite | Living area](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/8cdf9141.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Balcony Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom - Lake view - 538 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Pacific Club Lakeview King ![Pacific Club Lakeview King](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/49e483c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pacific Club Lakeview King ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom - Lake view - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for One Bedroom Deluxe Serviced Suite ![One Bedroom Deluxe Serviced Suite | Living area](https://images.trvl-media.com/lodging/1000000/120000/114500/114496/99c09165.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Deluxe Serviced Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom - City view - 517 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ## You may also like Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - 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Pool - Spa - Kids pool - Parking included 9.0 Wonderful 268 reviews CA $161 CA $182 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hanoi-Hotels-Sheraton-Hanoi-West.h3918847.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=900ea965-82ac-46ea-9e5b-2fc2d363e9ea&top_cur=CAD) Ad ![Indoor pool, open 6:00 AM to 8:00 PM, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/56000000/55030000/55026700/55026645/9d83e979_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Living West Hanoi Mỹ Đình - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 132 reviews CA $100 CA $113 total includes taxes & fees Apr 4 - Apr 5 [](https://www.expedia.ca/Hanoi-Hotels-Eastin-Hotel-Residences-Hanoi.h55026645.Hotel-Information?chkin=2026-4-4&chkout=2026-4-5&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=900ea965-82ac-46ea-9e5b-2fc2d363e9ea&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Pan-Pacific-Hanoi.h114496.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Pan-Pacific-Hanoi.h114496.Hotel-Information) ## About the area Located on a lake, Pan Pacific Hanoi is in Ba Dinh, a neighborhood in Hanoi. Ho Chi Minh Mausoleum and Quan Chuong Gate are notable landmarks, and the area's natural beauty can be seen at West Lake and Hoan Kiem Lake. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. [Visit our Hanoi travel guide](https://www.expedia.ca/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.05022%2C105.83981&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8htvBmi-EOsjxV8wars1EY4Q0KM=) 1 Thanh Nien Road, Ba Dinh District, Hanoi ### What's nearby - ![Beautiful pagoda in Hanoi... possible to walk but recommend to have a motorbike take you as it’s just outside of the main city area and easy to rent or hail someone to take you. Worth the views!](https://images.trvl-media.com/place/3000664655/acb7abd2-59b5-4d09-9a2c-ae42b8c1dcd4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 1 min walk \- 0.1 km - ![Tran Quoc Pagoda which includes a river or creek](https://images.trvl-media.com/place/6115798/6249e7a1-cdab-42c2-91e0-50047090658a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tran Quoc Pagoda 5 min walk \- 0.5 km - ![Ho Chi Minh Mausoleum featuring a monument and a garden](https://images.trvl-media.com/place/6115776/68e6e501-d2a8-4ae0-ba72-dcd5aa58542f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ho Chi Minh Mausoleum 2 min drive \- 1.5 km - ![Dong Xuan Market showing markets and interior views](https://images.trvl-media.com/place/6153506/1816335b-f886-4069-8859-931ae843b8e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Dong Xuan Market 3 min drive \- 1.9 km - ![Hoan Kiem Lake showing a monument, heritage architecture and a lake or waterhole](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 5 min drive \- 3.0 km ### Getting around - Hanoi Long Bien Station 6 min drive - Ga Co Loa Station 15 min drive - Noi Bai Intl. Airport (HAN) 32 min drive ### Restaurants - Two Chairs Coffee Lab 2 min walk - Circle K 2 min walk - The Summit Bar 1 min walk - Sofitel Plaza Hotel 1 min walk - Cộng Càphê 3 min walk ## About this property ### Pan Pacific Hanoi Luxury family-friendly hotel near West Lake Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, Pan Pacific Hanoi provides a rooftop terrace, shopping on site, and a coffee shop/cafe. Indulge in a body scrub, a massage, and a body wrap at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a hair salon and a library, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool along with sun loungers - Free self parking and valet parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and supervised childcare (surcharge) - ATM/banking services, wedding services, and tour/ticket assistance - Guest reviews give top marks for the helpful staff Room features All 328 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi. Other amenities include: - Bathrooms with shower/tub combinations and free toiletries - Flat-screen TVs with cable channels - Wardrobes/closets, daily housekeeping, and electrical adapters/chargers ## Similar properties ![Premium Suite Room With City View](https://images.trvl-media.com/lodging/117000000/116880000/116878400/116878323/62025ccd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Royal Premium Hotel Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 9.6 Exceptional 1,335 reviews CA $85 CA $97 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=116878323&PinnedHotelID=116878323&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/2000000/1850000/1848900/1848828/e3d54629.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Hanoi Westlake by IHG Tay Ho - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 1,001 reviews CA $214 CA $243 total includes taxes & fees Apr 4 - 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Spa - Kids pool 9.4 Exceptional 1,006 reviews CA $175 CA $202 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=8829295&PinnedHotelID=8829295&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves dinner and happy hour](https://images.trvl-media.com/lodging/45000000/44360000/44359300/44359300/6737e5fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Solaria Hotel Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 9.8 Exceptional 1,001 reviews CA $129 CA $146 total includes taxes & fees Apr 13 - Apr 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=44359300&PinnedHotelID=44359300&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=114496&PinnedHotelID=114496&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=114496,116878323,1848828,45982222,115421123) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Free valet parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Ming - Pacifica - Song Hong Bar - Summit Lounge ### Things to do - 24-hour gym - Full-service spa - Indoor pool - Library - Sauna - Shopping - Steam room ### Family friendly - Babysitting (surcharge) - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 6 meeting rooms - Conference center (13,143 square feet of space) ### Outdoors - Barbecue grill - On a lake - Pool loungers - Rooftop terrace ### Full-service spa - 5 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (39 inch wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk ### More - 1 building - 20 floors - Ballroom - Banquet hall - Biodegradable drinking straws available - Built in 1998 - Designated smoking areas - No plastic drinking straws ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Electrical adapters - Free daily newspapers - Free local calls - Phone - Safe - Soundproofed rooms - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 2 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 1450000.0 per day ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children - Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 1450000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 0100113141 ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Sofitel Hanoi Plaza Sofitel Hotel Hanoi Plaza Pan Pacific Hanoi Hotel Accor Plaza Hanoi Hanoi Sofitel Sofitel Hanoi Sofitel Plaza Hanoi Hotel Hanoi Sofitel Plaza Hanoi Hotel Pan Pacific Hanoi Hotel Pan Pacific Hanoi Hanoi Pan Pacific Hanoi Hotel Hanoi ## Frequently asked questions ### Does Pan Pacific Hanoi have a pool? ### How much does it cost to stay at Pan Pacific Hanoi? ### Is Pan Pacific Hanoi pet-friendly? ### How much is parking? ### What time is check-in at Pan Pacific Hanoi? ### What time is check-out at Pan Pacific Hanoi? ### Does Pan Pacific Hanoi provide a shuttle to the airport? ### Where is Pan Pacific Hanoi located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pan Pacific Hanoi Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 9.2 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 520 8 - Good 319 6 - Okay 76 4 - Poor 24 2 - Terrible 12 ## Reviews ### 8/10 Good #### Tony L. Oct 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff awesome, food buffet excellent, neighborhood good. ##### Tony L. Stayed 4 nights in Oct 2025 ### 8/10 Good #### Kevin Nov 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good breakfasts. Nice staff. Good location. ##### Kevin Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Ronald Nov 8, 2025 Liked: Cleanliness, staff & service, amenities Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday. ##### Ronald Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Ramanand Jan 10, 2026 Excellent service. Had few issues at the start but the manager handled it so professionally. ##### Ramanand Stayed 3 nights in Jan 2026 ### 8/10 Good #### Verified traveller Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Conveniently located, well appointed hotel at a reasonable price . ##### Verified traveller Stayed 1 night in Mar 2025 ### 8/10 Good #### Jeonga Jun 23, 2025 Liked: Cleanliness, property conditions & facilities Good location. ##### Jeonga Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Rick May 7, 2025 Liked: Staff & service, amenities, property conditions & facilities Friendly staff. Great location . View from rooftop lounge was outstanding. ![](https://a.travel-assets.com/ugc/hotel-reviews/9c37bd95-ade1-4d61-afc8-ded0653dd657-1746576110068.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/08c9858b-c492-43d1-bc94-7f1ee3807666-1746576095023.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rick Stayed 2 nights in May 2025 ### 10/10 Excellent #### ANDRES May 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast. ##### ANDRES Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Min Wei Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa. ##### Min Wei Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Mary Jan 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good customer services, within walking distances to places and facilities clean. ##### Mary Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Trung Oct 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there ##### Trung Stayed 1 night in Sep 2023 ### 8/10 Good #### Huseyin May 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Some renovations needed Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good ##### Huseyin Stayed 2 nights in May 2025 ### 10/10 Excellent #### Ryan Aug 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence ##### Ryan Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Hemal Aug 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great. ##### Hemal Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### MANH Jan 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great service ##### MANH Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Norman Sep 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable. ##### Norman Stayed 1 night in Sep 2024 ### 10/10 Excellent #### OTAVIO HENRIQUE MAGRIN Nov 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/F142893489254858F1E5C1D175CCCCAC10426E891731742433693.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### OTAVIO HENRIQUE MAGRIN Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### John Dec 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such great attention to detail. Responsive staff. Impeccable. ##### John Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Liudmila Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay! ##### Liudmila Stayed 1 night in Mar 2025 ### 6/10 Okay #### Thuy Jul 29, 2025 Liked: Staff & service Disliked: Property conditions & facilities The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell. ##### Thuy Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Bella Feb 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay Great stay. I like the lakeview room, the glass lakeview lift. Breakfast is with a big range of different foods from Western to Asia. I had a chicken Pho, some bacon and a lot of different fruits. They are all tasty. The service is another strong point, from welcome bellman to Reception and Housekeeping. All are friendly and professional. The amenities inside bathoom are a bit old but function well. Bedroom with comfy mattress ans pillows We will be back ![](https://a.travel-assets.com/ugc/hotel-reviews/7F8A529679884378BC6BEFE0B95C2B0335D48EFB1738572437126.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bella Stayed 1 night in Feb 2025 ### 8/10 Good #### Fabrizio Feb 20, 2024 Liked: Cleanliness Staff not always friendly, property dated, need renewal ##### Fabrizio Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Ashish Jan 4, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Hotel with ##### Ashish Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Brian Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel, clean, comfortable, staff was amazing, highly recommend and definitely worth the price ##### Brian Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Hua Dec 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent ##### Hua Stayed 3 nights in Dec 2025 ### Expedia's Latest Trends ### Hotels > - [LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP](https://www.expedia.ca/Hanoi-Hotels-OGallery-Classy-Hotel-Spa.h32682023.Hotel-Information) > - [Hanoi Prime Center Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Prime-Center-Hotel-Spa.h95286248.Hotel-Information) > - [Kecho Legacy Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Kecho-Legacy-Hotel-Hanoi.h108984797.Hotel-Information) > - [ Peridot Gallery Classic Hotel](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Peridot-Hotel.h11767551.Hotel-Information) > - [Peridot Grand Luxury Boutique Hotel](https://www.expedia.ca/Hanoi-Hotels-Peridot-Grand-Hotel-Spa-By-AIRA.h45982222.Hotel-Information) > - [Hotel Bel Ami Hanoi](https://www.expedia.ca/Hanoi-Hotels-Hotel-Bel-Ami-Hanoi.h19828184.Hotel-Information) > - [Silk Hanoi Moment Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Silk-Hanoi-Moment-Hotel-Spa.h99515957.Hotel-Information) > - [Meritel Hanoi](https://www.expedia.ca/Hanoi-Hotels-Meritel-Hanoi-Hotel.h83122145.Hotel-Information) > - [SQ HANG GAI HOTEL & SPA](https://www.expedia.ca/Hanoi-Hotels-Silk-Queen-Hotel.h8828788.Hotel-Information) > - [Lucky Budda Inn Villa](https://www.expedia.ca/Hanoi-Hotels-Long-Bien-Bridge-Villa.h37918732.Hotel-Information) > - [Queen Cafe Hotel & Pub](https://www.expedia.ca/Hanoi-Hotels-Queen-Cafe-Hotel-Pub.h91891493.Hotel-Information) > - [Somerset Grand Hanoi](https://www.expedia.ca/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > - [Splendid Pearlight Hanoi](https://www.expedia.ca/Hanoi-Hotels-Splendid-Pearlight-Hanoi.h32852856.Hotel-Information) > - [Hanoi Airport Premium Hotel](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Airport-Premium-Hotel.h106605239.Hotel-Information) > - [Aurora Premium - A Lifestyle Hotel](https://www.expedia.ca/Hanoi-Hotels-Delicacy-Central-Hotel-Spa.h37623423.Hotel-Information) > - [Golden Art Hotel](https://www.expedia.ca/Hanoi-Hotels-Golden-Art-Hotel.h5891046.Hotel-Information) > - [Box Hotel](https://www.expedia.ca/Hanoi-Hotels-Box-Hotel.h9627339.Hotel-Information) > - [Lavender Central Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Lavender-Central-Hotel-Spa.h6768784.Hotel-Information) > - [Muong Thanh Hanoi Centre Hotel](https://www.expedia.ca/Hanoi-Hotels-Muong-Thanh-Hanoi-Centre-Hotel.h10390479.Hotel-Information) > - [Paragon Noi Bai Hotel and Pool](https://www.expedia.ca/Hanoi-Hotels-Paragon-Noi-Bai-Hotel-And-Pool.h45287182.Hotel-Information) > - [La Nueva Boutique Hotel Ha Noi](https://www.expedia.ca/Hanoi-Hotels-Hanoi-La-Siesta-Diamond-Hotel.h3798073.Hotel-Information) > - [Ambassador Hanoi Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Trendy-Hotel-Spa.h6879396.Hotel-Information) > - [Hanoi Backpackers Hostel & Rooftop bar](https://www.expedia.ca/Hanoi-Hotels-Bonsella-Cozy-Hotel.h37268026.Hotel-Information) > - [Spoon Hotel](https://www.expedia.ca/Hanoi-Hotels-Spoon-Hotel.h22177687.Hotel-Information) > - [Noi Bai Airport Hotel](https://www.expedia.ca/Hanoi-Hotels-Noi-Bai-Airport-Hotel.h11768793.Hotel-Information) > - [Prince II Hotel](https://www.expedia.ca/Hanoi-Hotels-Prince-II-Hotel.h5092139.Hotel-Information) > - [Le Chanvre Hanoi Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Le-Chanvre-Hanoi-Hotel-Spa.h96528893.Hotel-Information) > - [CHAGEE Building with POOL](https://www.expedia.ca/Hanoi-Hotels-CHAGEE-Building-With-POOL.h106994715.Hotel-Information) > - [San Premium Hotel](https://www.expedia.ca/Hanoi-Hotels-Golden-Cyclo-Hotel.h7006927.Hotel-Information)