Title: My Moon Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6054458&destination=Hanoi%2C+Vietnam&selected=18341865&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # My Moon Hotel Travelers can immerse themselves in Hanoi's culture by exploring nearby landmarks or planning their day over breakfast at My Moon Hotel's restaurant. ## Photo gallery for My Moon Hotel ![32-inch flat-screen TV with cable channels, TV - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/84389923.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite, Balcony - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/d7116e12.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast served, local and international cuisine - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/dbb80802.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/7c2e3197.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - My Moon Hotel (Hanoi)](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/97b0abe3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies My Moon Hotel in Hanoi offers comfort with local charm. Guests enjoy breakfast at the on-site restaurant before visiting Thang Long Water Puppet Theatre and Hoan Kiem Lake nearby. Free in-room WiFi aids in planning excursions, and the helpful staff consistently impresses visitors. ## Reviews 8.6 Excellent ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Breakfast available - Business services - Bar ## Room options ### Check availability for these dates Tonight [Apr. 4 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 5 - Apr. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 17 - Apr. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=18341865&PinnedHotelID=18341865&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds City view Showing 3 of 3 rooms ### View all photos for Junior Suite, Balcony ![Junior Suite, Balcony](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/d7116e12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Balcony 9.0 Wonderful 2 reviews - City view - 301 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ### View all photos for Family Suite ![Family Suite](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/20adb246.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite - 376 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ### View all photos for Deluxe Double Room ![Cleanliness standards](https://images.trvl-media.com/lodging/19000000/18350000/18341900/18341865/17966a12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - 237 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/1000000/996600/996505/58e89c7a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Hanoi Hotel Tay Ho - Pool - Spa - Kids pool - Parking included 8.8 Excellent 434 reviews CA $187 CA $216 total includes taxes & fees May 1 - May 2 [](https://www.expedia.ca/Hanoi-Hotels-Sheraton-Hanoi-Hotel.h996505.Hotel-Information?chkin=2026-5-1&chkout=2026-5-2&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=b70fb301-0c3e-45c7-9358-08f1190861e3&top_cur=CAD) Ad ![Courtyard](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/122000000/121850000/121840500/121840483/f1e2db59_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fairmont Hanoi Old Quarter - Pool - Spa - Parking included - Free WiFi 10.0 Exceptional 5 reviews CA $468 CA $531 total includes taxes & fees Apr 24 - Apr 25 [](https://www.expedia.ca/Fairmont-Hanoi.h121840483.Hotel-Information?chkin=2026-4-24&chkout=2026-4-25&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=b70fb301-0c3e-45c7-9358-08f1190861e3&top_cur=CAD) Ad ![3 bars/lounges, poolside bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/49300/49234/0d8b2ab3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Legend Metropole Hanoi Hoan Kiem - Pool - Hot tub - Spa - Free WiFi 9.8 Exceptional 1,001 reviews CA $488 CA $553 total includes taxes & fees May 3 - May 4 [](https://www.expedia.ca/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information?chkin=2026-5-3&chkout=2026-5-4&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=b70fb301-0c3e-45c7-9358-08f1190861e3&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; international cuisine, garden views ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3920000/3918900/3918847/840bde64_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Hanoi West Mỹ Đình - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 271 reviews CA $164 CA $186 total includes taxes & fees Apr 11 - Apr 12 [](https://www.expedia.ca/Hanoi-Hotels-Sheraton-Hanoi-West.h3918847.Hotel-Information?chkin=2026-4-11&chkout=2026-4-12&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=b70fb301-0c3e-45c7-9358-08f1190861e3&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-My-Moon-Hotel.h18341865.Hotel-Information) ## About the area Located in Hoan Kiem, a neighborhood in Hanoi, My Moon Hotel is in the entertainment district. Temple of Literature and Long Bien Bridge are notable landmarks, and travelers looking to shop may want to visit Dong Xuan Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. [Visit our Hanoi travel guide](https://www.expedia.ca/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03476%2C105.84541&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fjX5ad8g2J4ss2B6gNUrPKX2_UM=) 59 Cua Dong Street, Hoan Kiem District, Hanoi, 10000 ### What's nearby - ![Dong Xuan Market](https://images.trvl-media.com/place/6153506/1816335b-f886-4069-8859-931ae843b8e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Dong Xuan Market 7 min walk \- 0.6 km - ![Train street](https://images.trvl-media.com/place/553248635976265177/7b589e3d-4981-4146-a905-35a297769cf0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Train Street 7 min walk \- 0.6 km - ![Hoan Kiem Lake](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 10 min walk \- 0.9 km - ![Thang Long Water Puppet Theatre](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thang Long Water Puppet Theatre 12 min walk \- 1.0 km - ![Ho Chi Minh Mausoleum](https://images.trvl-media.com/place/6115776/68e6e501-d2a8-4ae0-ba72-dcd5aa58542f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ho Chi Minh Mausoleum 15 min walk \- 1.3 km ### Getting around - Hanoi Long Bien Station 10 min walk - Noi Bai Intl. Airport (HAN) 39 min drive ### Restaurants - Phở Gia Truyền Bát Đàn 3 min walk - Phở Bò Khôi Hói 50C Hàng Vải 2 min walk - Bia Hơi Hà Nội 2 min walk - Dream Beans Coffee 2 min walk - Bún Chả Nem Rán 41 Cửa Đông 1 min walk ## About this property ### My Moon Hotel Hotel near Dong Xuan Market Located close to Thang Long Water Puppet Theatre and Hoan Kiem Lake, My Moon Hotel provides dry cleaning/laundry services, a bar, and a business center. The on-site local and international cuisine restaurant, My Moon, serves breakfast. Stay connected with free in-room WiFi. You'll also find perks like: - Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - Express check-out, express check-in, and an elevator - Bicycle tour information, tour/ticket assistance, and concierge services Room features All guestrooms at My Moon Hotel boast thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and separate sitting areas. More conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Wardrobes/closets, separate sitting areas, and highchairs ## Similar properties ![Reception](https://images.trvl-media.com/lodging/6000000/5900000/5891100/5891046/041eedb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Art Hotel Old Quarter - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 676 reviews CA $49 CA $56 total includes taxes & fees May 4 - May 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-04&endDate=2026-05-05&selected=5891046&PinnedHotelID=5891046&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/19000000/18050000/18049500/18049443/73dd71d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Golden Holiday Hotel Old Quarter - Free WiFi - Restaurant - Air conditioning - Business services 9.6 Exceptional 108 reviews CA $50 CA $57 total includes taxes & fees May 4 - 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24-hour roundtrip airport shuttle on request for a surcharge - Onsite motorcycle parking only ### Food and drink - Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: VND 90,000 for adults and VND 90,000 for children - A bar/lounge - A restaurant - Couples/private dining - Snack bar/deli ### Restaurants on site - My Moon ### Things to do - Bicycle rentals - Bicycle tours - Scooter/moped rentals - TV in common areas ### Family friendly - High chair - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Business center ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - Elevator - Visual fire alarm - Wheelchair accessible (may have limitations) ### More - 1 building - 8 floors - Built in 2016 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Portable fan - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 12 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately VND 90000 for adults and VND 90000 for children - Airport shuttle fee: VND 420000.00 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as My Moon Hotel Hanoi My Moon Hanoi My Moon Hotel Hotel My Moon Hotel Hanoi My Moon Hotel Hotel Hanoi ## Frequently asked questions ### Is My Moon Hotel pet-friendly? ### How much does it cost to stay at My Moon Hotel? ### How much is parking? ### What time is check-in at My Moon Hotel? ### What time is check-out at My Moon Hotel? ### Does My Moon Hotel provide a shuttle to the airport? ### Where is My Moon Hotel located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## My Moon Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 31 8 - Good 16 6 - Okay 8 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 8/10 Good #### Pete Nov 19, 2023 Liked: Cleanliness, staff & service It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant. ##### Pete Stayed 1 night in Nov 2023 Verified ### 10/10 Excellent #### Victoria Jan 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here. ##### Victoria Stayed 2 nights in Jan 2024 Verified ### 10/10 Excellent #### William Jan 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased ##### William Verified ### 10/10 Excellent #### Christopher Jan 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall…. ##### Christopher Stayed 4 nights in Jan 2024 Verified ### 8/10 Good #### Joseph Mar 11, 2026 Liked: Cleanliness Maria at the front is wonderful and was very helpful in everything 5 stars ⭐️ for her ##### Joseph Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Juan Dec 14, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is always willing to help, yhey also support with travelling services ##### Juan Verified ### 10/10 Excellent #### Angela Jan 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient. ##### Angela Stayed 2 nights in Jan 2023 Verified ### 10/10 Excellent #### Wah Apr 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok. You get what you paid for. ##### Wah Stayed 1 night in Apr 2023 Verified ### 6/10 Okay #### Ian Sai-fung Sep 12, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Most staff seems to not be able to understand basic English like bus/taxi,airport etc. Communicating with them is a big hassle. ##### Ian Sai-fung Stayed 2 nights in Aug 2023 Verified ### 10/10 Excellent #### Fernando Oct 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### melhor lugar em Hanoi excelente localização e atendimento maravilhoso da Jenna ##### Fernando Stayed 2 nights in Oct 2023 Verified ### 8/10 Good #### Verified traveller Feb 29, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal es muy atento. Las habitaciones comodas, aunque el baño es muy chico. El desyuno es bueno ##### Verified traveller Stayed 3 nights in Feb 2020 Verified ### 6/10 Okay #### Verified traveller Nov 25, 2019 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities 洗面所の排水が悪かった。 シャワーからお湯が出にくかった。 ##### Verified traveller Stayed 6 nights in Nov 2019 Verified ### 8/10 Good #### Verified traveller Jul 23, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate. ##### Verified traveller Stayed 3 nights in Jul 2019 Verified ### 10/10 Excellent #### Nils Jan 10, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice clean and cosy hotel I stayed with my children and mum for 9 nights at My Moon hotel. With the price you pay you get a lot of value for the money. The hotel is situated within walking distance to the walking streets, the night market and all the other tourist attractions in the Old quarters The staff was very friendly and helpful with every request. One of the rooms we booked said it had a sofa that you could convert to an extra bed. This is not true, the sofa is just a sofa. However we asked for an extra bed and we got one so no big deal The breakfast was good with a variety of good dishes, European as well as Asian ##### Nils Stayed 9 nights in Dec 2018 Verified ### 4/10 Poor #### Tu Oanh Jan 4, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### You might not get what you booked and paid The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking. We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance. The fold-out bed was uncomfortable with a thin mattress. ##### Tu Oanh Stayed 1 night in Dec 2018 Verified ### 10/10 Excellent #### michael Dec 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### very nice hotel well located in the old quarter Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast. ##### michael Stayed 5 nights in Dec 2018 Verified ### 6/10 Okay #### LL Dec 19, 2018 Liked: Cleanliness, staff & service, room comfort hotel is clean and close to old quarter and night market ##### LL Stayed 1 night in Dec 2018 Verified ### 8/10 Good #### Verified traveller Dec 18, 2018 Liked: Cleanliness, staff & service Disliked: Room comfort Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15" mini pillow. They only gave us an extra pillow the next morning after we complained to the manager...(@\_\_\_@) The other matter is that the hot water shower was not working well.... Anyway , it was better when we checked in again after returning from Sapa I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat... Thus I give a "smiling face for overall stay" ##### Verified traveller Stayed 3 nights in Nov 2018 Verified ### 2/10 Terrible #### Meei-yun Nov 28, 2018 A terminator of my long-term support to Hotels.com! After highly supporting Hotels.com since 2013, this experience was a termination of my long-term support to Hotels.com. As a gold member, I never experienced any major issues until 16/11/2018 when I checked in My Moon hotel. As usual, I made sure it would be a window in the room and also made this request when booking on Hotels.com. I understand that hotels might not meet my requests and it was ok as long as they gave me a notice IN ADVANCE, but ignoring the request and gave me a room that didn't meet my request or the description on Hotels.com AFTER I already checked in and Hotels.com already charged me was totally unacceptable! The hotel manager then allocated me in a down-graded hotel when I had no choice the next day. I called Hotels.com once I had a chance and hoped that this issue would help them to improve their services, shockingly they replied "hotels do not have to reply requests and they don't have to meet the requests". If hotels don't need to reply requests that they cannot meet in advance, what's the point that Hotels.com made “special requests” available on booking form??? After on call for 1hr, the staff at Hotels.com raised her voice and started arguing with me because I agreed to change the room, Hotels.com couldn’t do any compensations… This completely enraged me rather than the issues. The replies from Hotels.com were absolutely unprofessional and totally unacceptable!!! ##### Meei-yun Stayed 3 nights in Nov 2018 Verified ### 10/10 Excellent #### Verified traveller Nov 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendable , aunque algo lejos Habitación amplia , Bob uno de los recepcionistas organizo una excursión a muy buen precio para halong( recomiendo el barco aclas Legends) sobre todo preocupado para que sea la mejor estancia ##### Verified traveller Stayed 1 night in Nov 2018 Verified ### 8/10 Good #### Anna Oct 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Trevligt hotell i gamla stans utkant. Hjälpsam och trevlig personal ##### Anna Stayed 3 nights in Oct 2018 Verified ### 10/10 Excellent #### Janusz Apr 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Świetne położenie hotelu sprawia, że na piechotę można dojść do najczęściej odwiedzanych przez turystów atrakcji Hanoi. W pobliżu hotelu znajduje się mnóstwo małych restauracji, sklepów przemyslowych i spożywczych. Obsługa hotelu jest na najwyższym poziomie i otacza swoich klientów opieka i pomocą w załatwieniu każdej błahostki. Pokoj bardzo czysty (polecam ten z balkonem), śniadanie znakomite. Pozostały mi mile wspomnienia z pobytu w tym hotelu i drobny upominek, który dostałem na zakończenie pobytu. ##### Janusz Verified ### 10/10 Excellent #### Steven Apr 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastically enjoyable stay. Great Hotel for location and cleanliness. Staff went out of their way to accommodate us and made sure they helped with all our needs. Very friendly and a joy to stay with. Thank you to all at My Moon Hotel. Will see you again. ##### Steven Verified ### 2/10 Terrible #### Verified traveller Apr 2, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor service and would not recommend Our accommodations were not booked properly not just once but twice. Because of this, the first night they had to move us to a cheaper hotel which inconvenienced and made our first night in Vietnam an extremely poor experience. Very disorganized, lack of urgency and uncomfortable. Breakfast food was inedible. ##### Verified traveller Verified ### 8/10 Good #### Diana Apr 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ljust och fint rum med bekväma sängar. 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