Title: Gem Premier Hotel & Spa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gem Premier Hotel & Spa Luxury Hanoi hotel connected to the convention center, 8-minute walk to Hoan Kiem Lake ![Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View ](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/41b46808.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Presidential Suite with Balcony, 1 King bed, Church View](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/fc07834a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/95378df4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/9397990d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/a3d4079b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Gem Premier Hotel & Spa is perfectly positioned near Hoan Kiem Lake and Hoa Lo Prison Museum. Visitors enjoy sports massages, body wraps, or aromatherapy at Âu Cơ Beauty Spa. Free WiFi keeps everyone connected, and the on-site art gallery offers cultural enrichment. 8.8 Excellent ## Popular amenities - Spa - Parking available - Room service - Housekeeping - 24/7 front desk - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=9804387&PinnedHotelID=9804387&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Classic Room, 1 Double or 2 Single Beds](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/a626feb8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double or 2 Twin Beds 8.0 Very good 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Fireplace LED TV Pillow menu Renovated in 2016 Blackout drapes/curtains - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Premium Double or Twin Room](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/d5002328.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double or Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Fireplace LED TV Pillow menu Renovated in 2016 Blackout drapes/curtains - 237 sq ft - City view - Sleeps 2 - 2 Large Twin Beds OR 1 Queen Bed ![Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/e77fbc65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Free cribs/infant beds LED TV Pillow menu - 301 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ![Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View ](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/ff42fe57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Free cribs/infant beds LED TV Pillow menu - 323 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed, 1 Twin Bed and 1 Twin Sofa Bed ![Family Room, Non Smoking](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/b6586938.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Non Smoking ### Highlights Soundproofed Individually furnished Individually decorated Fireplace LED TV Pillow menu Sofa bed Separate bedroom - 269 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Gallery Suite, 1 Queen Bed, Balcony, City View](https://images.trvl-media.com/lodging/10000000/9810000/9804400/9804387/5d24681a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gallery Suite, 1 Queen Bed, Balcony, City View ### Highlights Balcony or patio Outdoor play area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace LED TV - 291 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Gem-Premier-Hotel-Spa.h9804387.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Gem-Premier-Hotel-Spa.h9804387.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.02928%2C105.84805&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rCwHfmcE7LTrnKxpCyecdwogCOU=) 54 Ngo Huyen Street, Old Quarter, Hanoi, 110210 #### What's nearby - Hoan Kiem Lake - 7 min walk - 0.6 km - Thang Long Water Puppet Theatre - 10 min walk - 0.9 km - Dong Xuan Market - 13 min walk - 1.2 km - Hanoi Opera House - 15 min walk - 1.3 km - Ho Chi Minh Mausoleum - 2 min drive - 1.9 km #### Getting around - Hanoi Railway Station - 16 min walk - Noi Bai Intl. Airport (HAN) - 24 min drive #### Restaurants - ‪Pasteur Street Brewing Company - ‬3 min walk - ‪Phở Ấu Triệu (Phở Nước Đục-Anh Em Nhà Tư Lùn) - ‬1 min walk - ‪Still Color CF 32 Thọ Xương - ‬1 min walk - ‪Ong Ong Bistro - ‬2 min walk - ‪the little plan - ‬1 min walk ## About this property ### Gem Premier Hotel & Spa Luxury family-friendly hotel near Hang Gai Street Located close to Hoan Kiem Lake and Hoa Lo Prison Museum, Gem Premier Hotel & Spa provides a terrace, an art gallery on site, and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. Indulge in a sports massage, aromatherapy, and a manicure/pedicure at Âu Cơ Beauty Spa, the onsite spa. Free in-room WiFi is available to all guests, along with a business center and a restaurant. You'll also find perks like: - Limo/town car service, valet parking (surcharge), and express check-out - Express check-in, babysitting (surcharge), and 1 meeting room - Massage treatment rooms, wedding services, and a porter/bellhop Room features All guestrooms are individually furnished, and boast comforts such as fireplaces and pillow menus, in addition to thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch LED TVs with premium channels - Wardrobes/closets, electric kettles, and daily housekeeping ## Similar properties ![Family Suite Room With City View](https://images.trvl-media.com/lodging/117000000/116880000/116878400/116878323/c5ca7d5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Royal Premium Hotel Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 10 Exceptional 1,427 reviews CA $80 CA $91 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=116878323&PinnedHotelID=116878323&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/78000000/77090000/77089200/77089107/d32be2d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Victor Gallery Hotel & Spa - Victor Group Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 9.4 Exceptional 755 reviews CA $104 CA $118 total includes taxes & fees Nov 6 - 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Breakfast included - Free WiFi - Air conditioning - Laundry 7.4 Good 3 reviews CA $88 CA $100 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=118319336&PinnedHotelID=118319336&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Height restrictions apply for onsite parking - Area shuttle (surcharge) up to 2 km - Train station pick-up shuttle (surcharge) - Beach shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Shopping center shuttle (surcharge) - Ski shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Valet parking on site (VND 180,000 per day) - RV/bus/truck parking (surcharge) on site - Limited onsite parking - Onsite parking options include a carport ### Food and drink - A restaurant - Couples/private dining ### Things to do - Art gallery - Full-service spa - TV in common areas ### Family friendly - Babysitting (surcharge) - Laundry facilities - Living room - Separate bedroom - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Meeting room ### Outdoors - In a national park - On a lake - On the boardwalk/promenade - Terrace ### Full-service spa - Aromatherapy - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Prenatal massages - Sauna - Spa open daily - Sports massages - Swedish massages - Thai massages - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible path to elevator ### More - 1 building - 7 floors - Art Deco architecture - Built in 2016 - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LED TV with premium satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar ### More - Desk - Fireplace - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Living room - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 5:30 AM Early check-in subject to availability Early check-in fee: VND 599000 Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: VND 599000 Express check-out available ### Special check-in instructions Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 3 percent for credit card payments Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 399000.0 per day ### Property payment types ## Important information ### Optional extras - Valet parking fee: VND 180000 per day - Early check-in fee: VND 599000 (subject to availability) - Late check-out fee: VND 599000 (subject to availability) - Rollaway bed fee: VND 399000.0 per day - Credit card charges are subject to a surcharge of 3 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Parking height restrictions apply ### Property is also known as Gem Premier Hotel Hanoi Gem Premier Hotel Hanoi Gem Boutique Gem Boutique Hotel Hanoi Gem Boutique Hanoi Gem Premier Hanoi Gem Premier Gem Boutique Hotel Gem Premier Hotel Spa Hanoi Gem Boutique Hotel Gem Premier Hotel & Spa Hotel Gem Premier Hotel & Spa Hanoi Gem Premier Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is Gem Premier Hotel & Spa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Gem Premier Hotel & Spa? > Valet parking is available for VND 180000 per day. Limited spots are available. ### What time is check-in at Gem Premier Hotel & Spa? > Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability). ### What time is check-out at Gem Premier Hotel & Spa? > Check-out is at noon. Late check-out is available for VND 599000 (subject to availability). ### Where is Gem Premier Hotel & Spa located? > Located near the slopes, this Old Quarter hotel is in the city center and within a 10-minute walk of Hang Gai Street, Hoa Lo Prison Museum, and Hoan Kiem Lake. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Gem Premier Hotel & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 611 8 - Good 162 6 - Okay 85 4 - Poor 47 2 - Terrible 45 ### 9.0/10 Cleanliness ### 9.2/10 Staff & service ### 6.8/10 Amenities ### 8.6/10 Property conditions & facilities ### 5.2/10 Eco-friendliness ### 10/10 Excellent #### Ahmad Nov 16, 2024 Liked: Staff & service, amenities, property conditions & facilities Good 👍 ##### Ahmad Stayed 6 nights in Nov 2024 ### 8/10 Good #### CHAU Dec 3, 2023 Clean ##### CHAU Stayed 3 nights in Nov 2023 ### 8/10 Good #### Verified traveller Jan 10, 2024 Liked: Cleanliness, staff & service The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam! ##### Verified traveller Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Sam Jul 3, 2024 Disliked: Property conditions & facilities Dirty, noisy, staff never around. ##### Sam Stayed 4 nights in Jun 2024 ### 6/10 Okay #### Derrick Nov 1, 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Not a good hotel nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel ##### Derrick Stayed 1 night in Oct 2024 ### 4/10 Poor #### Kelsey Mar 3, 2024 #### No available rooms We arrived to be told there were no available rooms despite having pre booked and payed. ##### Kelsey Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Aaron Jan 3, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities #### Do not book here - SCAM I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55). ![](https://a.travel-assets.com/ugc/hotel-reviews/4A854FA0239D92EFCB1F07D25EBF806D6F9BCF3F1672763802286.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/61D38746F5BA65673129F2F9941497F46FEBE3BB1672763805991.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49047C18BAA6A49D2C7D1770324127572655F7A01672763802972.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E0BB4A3A4CAF44FA9A81E5EB04834EFADC4D45FC1672763793768.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Aaron Stayed 1 night in Dec 2022 ### 6/10 Okay #### Dustin Jan 9, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful. ##### Dustin Stayed 4 nights in Jan 2025 ### 2/10 Terrible #### Bruce Jan 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid. ##### Bruce Stayed 1 night in Jan 2025 ### 4/10 Poor #### Soleil Nov 16, 2024 Disliked: Cleanliness, amenities, property conditions & facilities This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again. ##### Soleil Stayed 3 nights in Nov 2024 ### 4/10 Poor #### William Nov 13, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down. ##### William Stayed 3 nights in Nov 2024 ### 4/10 Poor #### Pancy May 29, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place. ##### Pancy Stayed 1 night in May 2024 ### 4/10 Poor #### Cheryl Mar 28, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Choose Another We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem. ##### Cheryl Stayed 4 nights in Mar 2024 ### 4/10 Poor #### Verified traveller Mar 18, 2024 Disliked: Staff & service Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude. ##### Verified traveller Stayed 1 night in Mar 2024 ### 6/10 Okay #### Sodai Mar 12, 2024 Liked: Property conditions & facilities Disliked: Staff & service とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。 ##### Sodai Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Tsuyoshi Feb 29, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ホテルを予約して行ったら、部屋がなかった。スタッフも慌てて知り合いのとこへ頼んで代わりに近くのボロい安ホテルに泊まるよう言われました。ありえなかったです、、 ##### Tsuyoshi Stayed 1 night in Feb 2024 ### 6/10 Okay #### Julie Feb 26, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Man får hvad man betaler for Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt. ##### Julie Stayed 3 nights in Feb 2024 ### 2/10 Terrible #### Johanna Feb 21, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night. ##### Johanna Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Viking Feb 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände. ##### Viking Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Daniel Jan 19, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Klamt Man får hvad man betaler får. Hotelværelse som er decideret klamt. Pletter på sengelagner, mug pletter i loft og på håndklæder. Vi kan absolut ikke anbefale dette hotel. Eneste positive var omeletten til morgenmad. Hvis man er på udkig efter en billig seng placeret midt i Old Quarter og er ligeglad med alt andet, så er dette det perfekte sted. ##### Daniel Stayed 1 night in Jan 2024 ### 8/10 Good #### Liam Jan 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice cosy hotel low cost in great location Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly ##### Liam Stayed 3 nights in Jan 2024 ### 6/10 Okay #### Kiem duc Jan 9, 2024 Disliked: Amenities picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working ##### Kiem duc Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Sara Jan 6, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed. ##### Sara Stayed 1 night in Jan 2024 ### 6/10 Okay #### Rajanayagam Dec 25, 2023 Disliked: Amenities, property conditions & facilities Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family. ##### Rajanayagam Stayed 3 nights in Dec 2023 ### 8/10 Good #### ALEXANDER Dec 3, 2023 Liked: Cleanliness, staff & service, room comfort Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. 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