Title: Epic Tower Swiss-Belresidences Hanoi - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=104326128&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Epic Tower Swiss-Belresidences Hanoi Luxury apartment with a 24-hour health club and a rooftop terrace ## Photo gallery for Epic Tower Swiss-Belresidences Hanoi ![Outdoor pool - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/99065829.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/fe501deb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Two Bedroom Executive | View from room - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/046250fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Two Bedroom Premier | View from room - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/39ca130e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/ac1771ca.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies You can look forward to a rooftop terrace, a coffee shop/cafe, and a garden at Epic Tower Swiss-Belresidences Hanoi. The on-site restaurant, Swiss-Cafe, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a library and dry cleaning/laundry services. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Kitchen - Parking included - Free WiFi - Restaurant - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 14 of 14 rooms ### View all photos for Studio Executive ![Studio Executive](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/2754b135.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Executive ### Highlights Air conditioning Kitchenette Refrigerator LCD TV Washer/dryer Hair dryer Bathrobes Private bathroom - City view - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Studio Premier ![Studio Premier](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/f7bd7864.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Premier ### Highlights Air conditioning Kitchenette Refrigerator LCD TV Washer/dryer Hair dryer Private bathroom Bathrobes - City view - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Three Bedroom Executive ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/4ee700ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Executive ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator Dining table LCD TV Washer/dryer 3 bedrooms - City view - 1076 sq ft - 3 bedrooms - Sleeps 4 - 1 Queen Bed, 1 Twin Bed and 1 Double Bed ### View all photos for Two Bedroom Premier ![Two Bedroom Premier](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/24eff20e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Premier ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator Dining table LCD TV Washer/dryer 2 bedrooms - City view - 1216 sq ft - 2 bedrooms - Sleeps 3 - 1 King Bed and 1 Large Twin Bed ### View all photos for Two Bedroom Executive ![Two Bedroom Executive](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/799c7f4a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Executive ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator Dining table LCD TV Washer/dryer 2 bedrooms - City view - 840 sq ft - 2 bedrooms - Sleeps 3 - 2 Queen Beds ### View all photos for Three Bedroom Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/3eb29f11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Premier ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator Dining table LCD TV Washer/dryer 3 bedrooms - City view - 1141 sq ft - 3 bedrooms - Sleeps 4 - 1 Queen Bed, 1 King Bed and 1 Twin Bed ### View all photos for Three Bedroom Superior Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/3eb29f11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Superior Premier ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator Dining table LCD TV Washer/dryer 3 bedrooms - City view - 1292 sq ft - 3 bedrooms - Sleeps 4 - 1 King Bed, 1 Queen Bed and 1 Large Twin Bed ### View all photos for Studio Executive ![Bathroom](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/4b8019d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Executive - Sleeps 2 ### View all photos for Studio Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/3fcccfbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Premier - Sleeps 2 ### View all photos for Two-Bedroom Executive ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/04f962ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two-Bedroom Executive - Sleeps 3 ### View all photos for Two-Bedroom Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/21da8cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two-Bedroom Premier - Sleeps 3 ### View all photos for Three-Bedroom Executive ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/21da8cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three-Bedroom Executive - Sleeps 4 ### View all photos for Three-Bedroom Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/890ca71d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three-Bedroom Premier - Sleeps 4 ### View all photos for Three Bedroom Superior Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/21da8cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Superior Premier - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Epic-Tower-Swiss-Belresidences.h104326128.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Epic-Tower-Swiss-Belresidences.h104326128.Hotel-Information) ## About the area Located in Hanoi, Epic Tower Swiss-Belresidences Hanoi is in the business district. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Hanoi Botanical Garden and Food Street Tong Duy Tan are also worth visiting. [Visit our Hanoi travel guide](https://www.expedia.ca/Hanoi.dx1428) [View more Apartments in Hanoi](https://www.expedia.ca/Hanoi-Apartments.d1428-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03044%2C105.78137&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RVa2Q5q58tHcjt6Of_r-ApofY_k=) No.19 Duy Tan Street, Cau Giay District, Hanoi, 11300 ### What's nearby - ![View from above. Tallest building in Hanoi. #urbanjungle](https://images.trvl-media.com/place/553248621563235023/175926d4-2f9b-4393-9306-c50ce0da0832.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Keangnam Landmark Tower 72 2 min drive \- 2.2 km - Indochina Plaza Ha Noi 8 min walk \- 0.7 km - Vietnam National University 10 min walk \- 0.9 km - Hanoi Indoor Games Gymnasium 3 min drive \- 1.9 km - My Dinh National Stadium 4 min drive \- 2.6 km ### Getting around - Ga Thuong Tin Station 19 min drive - Ga Hà Đông Station 38 min drive - Noi Bai Intl. Airport (HAN) 38 min drive ### Restaurants - Quán Ngon 3 Miền 2 min walk - Ah Ma Hand Made 5 min walk - Trà đá vỉa hè Duy Tân 4 min walk - Eresson Beer 6 min walk - Circle K Duy Tân 4 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Epic Tower Swiss-Belresidences Hanoi Luxury apartment with a 24-hour health club and a rooftop terrace An outdoor pool, a restaurant, and a 24-hour health club are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Each apartment features a kitchenette with a refrigerator and a stovetop, plus an all-in-one washing machine and dryer and an LCD TV with cable channels. Thoughtful touches include bathrobes and slippers, and also available are free WiFi and a minibar. Epic Tower Swiss-Belresidences Hanoi offers 150 air-conditioned accommodations with all-in-one washer/dryers and minibars. 63-inch LCD televisions come with premium cable channels. Accommodations at this 5-star apartment have kitchenettes with refrigerators and stovetops. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily. Recreational amenities at the apartment include an outdoor pool and a 24-hour health club. ## Similar properties ![Interior entrance](https://images.trvl-media.com/lodging/91000000/90100000/90097300/90097245/75cec0d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand K Hotel Suites Hanoi Cau Giay - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 178 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=90097245&PinnedHotelID=90097245&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 2 Bedrooms | Living area](https://images.trvl-media.com/lodging/72000000/71950000/71949400/71949389/1388c5a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fraser Residence Hanoi Bac Tu Liem - Pool - Kitchen - Washer - Dryer 9.6 Exceptional 145 reviews CA $117 CA $133 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=71949389&PinnedHotelID=71949389&HadPinnedHotel=true®ionId=-1&adults=2) ![Signature Apartment, 1 King Bed, Balcony, City View, High Floor (15th floor above) | Living area](https://images.trvl-media.com/lodging/106000000/105310000/105307000/105306938/fbff640a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vinhomes Skylake - 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Feb 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=1916228&PinnedHotelID=1916228&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=104326128,90097245,71949389,105306938,9045496) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free secured, covered self parking on site - Wheelchair-accessible parking available ### Restaurants on site - SIP Lounge - Sky Bar - Swiss-Cafe ### Kitchenette - Electric kettle - Refrigerator - Stovetop ### Dining - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: VND 250,000 for adults and VND 2,499,999 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Minibar ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Living spaces - Window screens ### Entertainment - 63-inch LCD TV with premium cable channels - Library - TV in common areas ### Outdoor areas - Garden - Outdoor furniture - Rooftop terrace ### Laundry - All-in-one washer/dryer - Dry cleaning/laundry service - Laundry facilities ### Work spaces - Laptop workspace - Meeting rooms ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Accessible airport shuttle - Elevator (79 inch wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Smoking not allowed ### Services and conveniences - 24-hour front desk - Concierge services - Daily housekeeping - Free bottled water - Guidebooks - Local maps - Luggage storage - Meal delivery service - Multilingual staff - Phone - Restaurant dining guides - Safe - Safe at front desk - Tour and ticket assistance ### Location highlights - In a business district ### Things to do - 24-hour gym - 24-hour health club - Bicycle parking - Bicycle storage ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 150 units - Bicycle parking - Bicycle storage - Garden - Reception hall ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately VND 250000 for adults and VND 2499999 for children - Airport shuttle fee: VND 1356000 per vehicle (one-way, maximum occupancy 6) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Epic Tower Swiss Belresidences Epic Tower Swiss Belresidences Hanoi Epic Tower Swiss-Belresidences Hanoi Hanoi Epic Tower Swiss-Belresidences Hanoi Apartment Epic Tower Swiss-Belresidences Hanoi Apartment Hanoi ## Frequently asked questions ### Does Epic Tower Swiss-Belresidences Hanoi have a pool? ### How much does it cost to stay at Epic Tower Swiss-Belresidences Hanoi? ### Is Epic Tower Swiss-Belresidences Hanoi pet-friendly? ### How much is parking? ### What time is check-in at Epic Tower Swiss-Belresidences Hanoi? ### What time is check-out at Epic Tower Swiss-Belresidences Hanoi? ### Does Epic Tower Swiss-Belresidences Hanoi provide a shuttle to the airport? ### Where is Epic Tower Swiss-Belresidences Hanoi located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Epic Tower Swiss-Belresidences Hanoi Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Amenities ### 8.8 Property conditions & facilities 10 - Excellent 20 8 - Good 4 6 - Okay 2 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Ruth Jul 23, 2025 Liked: Cleanliness, room comfort, communication #### Great Place! Special thanks to Valeria and Tu for making our stay excellent. Very very nice hotel and amenities and very good reception service. ##### Ruth Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### nhu Mar 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Its so convenient location and also quiet place for enjoyment ##### nhu Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### YUTA Nov 29, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It was very comfortable and the service was good. ##### YUTA Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Verified traveller Jan 6, 2025 Liked: Cleanliness, communication Very luxurious. Breakfast was a bit disappointing. I wish there was more western options. The staff was very friendly and polite. ##### Verified traveller Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Jonas Oct 23, 2024 Liked: Cleanliness, room comfort, communication #### A great hotel A great stay. A clean hotel. Friendly and helpful staff. And a stunning infinity pool at the top of the building. The only downside is the distance to the old quarter. In the stressful Hanoi traffic, any ride på car would take at least 30 minutes. ##### Jonas Stayed 1 night in Oct 2024 ### 10/10 Excellent #### A Dec 10, 2024 Liked: Cleanliness, room comfort, communication #### A Memorable Stay at Epic Tower Swiss-Belresidences I recently had the pleasure of staying at Epic Tower Swiss-Belresidences in Hanoi, and it was truly a remarkable experience. The excellent service provided by the staff made my stay unforgettable. From the moment I arrived, they were attentive and eager to assist with any request, making me feel valued as a guest. The rooms are cozy and well-appointed, featuring modern amenities that ensure comfort. The design is both stylish and functional, creating a welcoming atmosphere. Most importantly, the staff deserves special mention; their friendliness and professionalism set this hotel apart. They went above and beyond to ensure my needs were met, making my stay not just enjoyable but memorable. I highly recommend Epic Tower Swiss-Belresidences for anyone visiting Hanoi! ##### A Stayed 11 nights in Nov 2024 ### 10/10 Excellent #### Thi Thanh Van Sep 18, 2025 Liked: Cleanliness, property conditions & facilities, communication love to stay here ##### Thi Thanh Van Stayed 3 nights in Sep 2025 ### 8/10 Good #### bingxing Jun 27, 2025 Liked: Cleanliness, room comfort, communication #### Conveient location for me Good hotel clean room, just there is no desk for work in the room ##### bingxing Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Kathy Dec 4, 2024 Liked: Cleanliness, amenities, communication It was ok. Duc Dung went above and beyond to help me get to sapa. I appreciate his support. Pool had algae and hover growth in its overflow catch...along with arachnids. Pretty gross. ##### Kathy Stayed 2 nights in Dec 2024 ### 4/10 Poor #### Owen Oct 29, 2024 Liked: Cleanliness, room comfort Disliked: Communication #### Facilities are extra Check in was good. We was greeted warmly, told that despite our short stay we should make the most of the facilities and informed of the pool and gym opening times, he even helped us when the keys were not working, and helped us find a shop when the restaurant was shut. Issues came on check out, we checked out on time. We asked if we can use the pool and gym as we had a later bus (less than 5 mins away, hence us booking this hotel) we were told yes of course but the pool was shut for the next few hours as it’s raining. Less than 5 minutes later we were informed as we were checked out we cannot use any of the facilities. I asked why not, and what policy of a 5 star hotel is that, the manager then informed us this is a perfectly normal hotel policy. I’m not sure I agree? The property was practically empty, (half the rooms still have builders in) so I’m really not sure why. Also it’s a 5 star hotel, I’m not sure I’ve seen any comparable hotels say we cannot. The manager went on to say if we paid we can use them. He did say as a good gesture we can use the toilets for free as a good gesture, and that this is all you “could expect on the day of check out from any other 5 star hotel. 5 minutes later he said we are allowed to use the facilities free of charge but at this point the visit had a sour taste. Insisted the policies are clear on the website, that when you check out you aren’t allowed to use facilities ##### Owen Stayed 1 night in Oct 2024 ### 10/10 Excellent #### KYUNGSUN May 31, 2025 Liked: Cleanliness, room comfort, communication 룸컨디션 매우 훌륭합니다. 근처 출장오신다면 추천합니다. 조식은 뷔페메뉴와 쌀국수가 제공됩니다. 직원들은 영어로 소통가능하며 요구사항에 친절히 응대해줍니다. ##### KYUNGSUN Stayed 13 nights in May 2025 ### 10/10 Excellent #### WONSEOP Apr 17, 2025 Liked: Cleanliness, room comfort, communication #### 너무 감사했습니다\~ 너무 좋았어요\~ 저희가 아이 체크를 어떻게 하는지 잘 몰라서 실수가 있었는데 너그러히 이해해주시고 정말 감사했습니다. 추운 날씨에도 아이가 수영장에 가고싶다해서 갔는데 문도 열어주시고 여러가지 배려가 너무 감사했습니다. 근처에 식당 및 마사지샵도 가깝고 너무너무 만족하는 여행이었습니다. ##### WONSEOP Stayed 12 nights in Mar 2025 ### 10/10 Excellent #### Christian Apr 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Ich hatte einen rundum großartigen Aufenthalt in diesem Hotel in Hanoi! Das gesamte Hotel war sehr sauber und gepflegt – man merkt sofort, dass hier auf Qualität und Hygiene geachtet wird. Mein Zimmer war ordentlich, stilvoll eingerichtet und das Bett unglaublich bequem – perfekt für erholsame Nächte nach einem langen Tag in der Stadt. Ein besonderes Highlight war das hauseigene Gym: modern ausgestattet und mit einer fantastischen Aussicht über Hanoi – da macht das Training gleich doppelt so viel Spaß. Absolute Empfehlung auch für die Rooftop Bar! Sie war ein echter Ruhepol mitten in der Stadt: sauber, sehr entspannt und mit einer atemberaubenden Aussicht. Ein idealer Ort, um den Abend ausklingen zu lassen. Ich würde jederzeit wiederkommen – ein echtes Juwel in Hanoi! ##### Christian Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### ChiaYang Mar 7, 2025 Liked: Cleanliness, room comfort, communication #### 很優質 設備 很新 有洗衣機 還有附洗衣球 還有餐具 環境很好 房間 跟房間之間隔音略差 ![](https://a.travel-assets.com/ugc/hotel-reviews/EB5D454B80C0F40CE683306E3100C6ABB76757401741346104901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/81F02AA320B917158B513553D928DE713C11A9371741346104733.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4E51E1BA7FF8E44AB1CB50417BE9E2079B467C351741346104987.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/90FBFF627F472A890AD35B4EB23D73EE967658511741346104786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ChiaYang Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Taejoon Jul 19, 2025 Liked: Cleanliness, room comfort, communication ##### Taejoon Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Taejoon Jul 18, 2025 Liked: Cleanliness, room comfort, communication ##### Taejoon Stayed 1 night in Jul 2025 ### 8/10 Good #### Tan Jul 17, 2025 ##### Tan Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Sunho Jun 19, 2025 ##### Sunho Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Nam Yong Jun 14, 2025 Liked: Cleanliness, room comfort, communication #### Great stay ##### Nam Yong Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### FACT Mar 16, 2025 Liked: Cleanliness, room comfort, communication ##### FACT Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Sunho Nov 17, 2024 Liked: Cleanliness, room comfort, communication ##### Sunho Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Seonjun Sep 27, 2024 Liked: Cleanliness, amenities, room comfort, communication ##### Seonjun Stayed 5 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Central Westlake Residence 2 - 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