[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hyatt Hangzhou Find tranquility at this West Lake property with five restaurants and a rejuvenating spa, offering a perfect balance of relaxation and indulgence. ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/dc900af6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/7797de2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/98a1d343.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sports facility](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/966d35b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/d8ed63b1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hyatt Hangzhou, beside West Lake, offers an indoor pool, spa treatments, and five restaurants, including Italian cuisine. The bar is a relaxing spot. Guests appreciate the in-room WiFi and consistently give positive feedback. 8.6 Excellent ## Popular amenities - Bar - Pool - Breakfast available - Spa - Room service - Gym ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ![Room, 1 King Bed, Garden View](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/2a0bc87b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Garden View ### Highlights Furnished balcony Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains - 388 sq ft - Sleeps 3 - 1 King Bed ![Room, 2 Single Beds, Garden View](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/9a84e2c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Twin Beds, Garden View ### Highlights Furnished balcony Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains - 388 sq ft - Sleeps 3 - 2 Twin Beds ![Room, 1 King Bed, Lake View](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/d991abd0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Lake View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Lake view - Sleeps 3 - 1 King Bed ![Room, 2 Single Beds, Lake View](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e1581b3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Twin Beds, Lake View 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Lake view - Sleeps 3 - 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e3cc9207.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Access) ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/c31c527f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Twin Beds (Club Access) ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Sleeps 3 - 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/55af2488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Lake View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Lake view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/55af2488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Twin Beds, Lake View ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Lake view - Sleeps 3 - 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e3cc9207.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 366 sq ft - Sleeps 3 - 1 King Bed ![Grand, Suite, 1 King Bed](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/795cbf0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand, Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 614 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/c31c527f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Twin Beds ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 366 sq ft - Sleeps 3 - 2 Twin Beds ![Tent, 1 King Bed (CAMP IN GARDEN)](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/898213d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tent, 1 King Bed (CAMP IN GARDEN) ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 388 sq ft - Sleeps 3 - 1 King Bed ![Grand Premium Suite](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/5fc31732.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Premium Suite ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Premium bedding Blackout drapes/curtains Separate bathtub and shower - 646 sq ft - Lake view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Sauna, body treatments, hydrotherapy, deep-tissue massages, facials](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/17000000/16020000/16015800/16015708/8658e066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Marriott Hotel Qianjiang Jianggan - 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Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 61 reviews CA $134 CA $156 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hangzhou-Hotels-Sheraton-Grand-Hangzhou-Binjiang-Hotel.h15621368.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=5f023ff0-b16b-4be8-ac74-5c5bb119d372&top_cur=CAD) Ad ![Lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4050000/4046400/4046327/2f2d2e90_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JW Marriott Hotel Hangzhou Gongshu - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 227 reviews CA $137 CA $160 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hangzhou-Hotels-JW-Marriott-Hotel-Hangzhou.h4046327.Hotel-Information?chkin=2025-10-9&chkout=2025-10-10&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=5f023ff0-b16b-4be8-ac74-5c5bb119d372&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/112000000/111630000/111623400/111623356/3699d430.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Wulin GDA Hotel, Vignette Collection by IHG Gongshu - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Grand-Hyatt-Hangzhou.h1172294.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Grand-Hyatt-Hangzhou.h1172294.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25690%2C120.15649&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TiMQOxhgu9wf12YYmHcz_DGTiV4=) 28 Hu Bin Road, Hangzhou, Zhejiang, 310007 #### What's nearby - West Lake - 1 min walk - 0.0 km - Wushan Night Market - 20 min walk - 1.7 km - Wulin Square - 2 min drive - 1.9 km - Hangzhou Tower Shopping Mall - 2 min drive - 2.2 km - Zhejiang University Yuquan Campus - 4 min drive - 4.4 km #### Getting around - Longxiangqiao Station - 4 min walk - Hangzhou Railway Station (HZD) - 18 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive #### Restaurants - ‪知味观 - ‬4 min walk - ‪Grand Café - ‬1 min walk - ‪寿司郎 - ‬3 min walk - ‪Honeymoon Dessert (满记甜品) - ‬3 min walk - ‪HEYTEA 喜茶 - ‬4 min walk ## About this property ### Grand Hyatt Hangzhou Luxury hotel near West Lake Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe, and a hair salon. Treat yourself to a hot stone massage, a body wrap, or a manicure/pedicure at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool - Free self parking - Limo/town car service, buffet breakfast (surcharge), and a banquet hall - Smoke-free premises, free newspapers, and an elevator Room features All 388 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes. Extra conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with deep soaking tubs and free toiletries - LCD TVs with satellite channels - Wardrobes/closets, refrigerators, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/14000000/13570000/13563800/13563748/5c552e01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Midtown Shangri-La, Hangzhou Gongshu - Pool - Hot tub - Spa - Parking included 8.8 Excellent 213 reviews CA $166 CA $194 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=13563748&PinnedHotelID=13563748&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/897dd027.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Hangzhou Westlake Shangcheng - Pool - Parking included - Free WiFi - 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Pool - Spa - Kids pool - Parking included 8.6 Excellent 147 reviews CA $134 CA $156 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=4326646&PinnedHotelID=4326646&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/114000000/113050000/113047100/113047006/e6605d60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Silk Lakehouse, Shangri-La Hangzhou Xihu - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 3 reviews CA $574 CA $669 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=113047006&PinnedHotelID=113047006&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Train station pick-up shuttle (surcharge) - Limo/town car service - Free self parking on site ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person - 5 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - 28 Hubin Road 湖滨28 - Grand Cafe 咖啡厅 - Grand Hyatt Steakhouse - Patio 青莳 ### Things to do - Full-service spa - Health club - Indoor pool - Piano - Sauna - Steam room ### Family friendly - In-room crib - In-room refrigerator - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference center - Meeting room ### Outdoors - On a lake ### Full-service spa - 11 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Spa open daily - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 8 floors - Ballroom - Banquet hall - Built in 2004 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - 24-hour room service - Espresso maker - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 288.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 198 per person - Airport shuttle fee: CNY 550 per vehicle (one way) - Rollaway bed fee: CNY 288.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Construction is underway at a neighboring building and there may be noise disturbance from the construction work Parking height restrictions apply ### National rating For the benefit of our customers, we have provided a rating based on our rating system. ### Property is also known as Hangzhou Hyatt Hangzhou Hyatt Regency Hyatt Hangzhou Grand Hyatt Hangzhou Hotel Hyatt Regency Hotel Hangzhou Regency Hyatt Hangzhou Hyatt Regency Hangzhou Hotel Grand Hyatt Hangzhou Hotel Grand Hyatt Hangzhou Hangzhou Grand Hyatt Hangzhou Hotel Hangzhou ## Frequently asked questions ### Does Grand Hyatt Hangzhou have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Grand Hyatt Hangzhou? > As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on Oct 7, 2025 start from CA $234.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hangzhou-Hotels-Grand-Hyatt-Hangzhou.h1172294.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Hyatt Hangzhou pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Hyatt Hangzhou? > Self parking is free at this property. ### What time is check-in at Grand Hyatt Hangzhou? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Grand Hyatt Hangzhou? > Check-out is at noon. ### Does Grand Hyatt Hangzhou provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies. ### Where is Grand Hyatt Hangzhou located? > Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Fengqi Road Station is 18 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hyatt Hangzhou Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 222 8 - Good 132 6 - Okay 48 4 - Poor 11 2 - Terrible 11 ### 9.0/10 Cleanliness ### 8.8/10 Staff & service ### 8.6/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Maria Celina Aug 9, 2025 Good. Very good location. ##### Maria Celina Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### David Apr 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The area is beautiful ##### David Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Hoi Ching Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service. ##### Hoi Ching Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Seong Jun Feb 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 정말 좋은 경험 객실이 잘 정돈되어 있고 서호 바로 앞이라 좋아요. 직원분들도 아주 친절합니다 ##### Seong Jun Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Mingya Oct 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s in a very good location and good service! ##### Mingya Stayed 4 nights in Oct 2024 ### 8/10 Good #### Jeff Feb 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location to west lake. ##### Jeff Stayed 1 night in Jan 2025 ### 10/10 Excellent #### KIN FAI GARY Mar 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou. ##### KIN FAI GARY Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Malcolm May 28, 2025 Liked: Cleanliness, property conditions & facilities Lake veiw was more a roof than lake ##### Malcolm Stayed 4 nights in May 2025 ### 10/10 Excellent #### Juan Oct 30, 2023 Liked: Staff & service, amenities, property conditions & facilities Excellent location. Food at restaurant was delicious, massage was great. ##### Juan Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Faustina Nov 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury hotel with superb location Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties. ![](https://a.travel-assets.com/ugc/hotel-reviews/9A412E59CFAD3DA3F090F58DFC36EA958917B7F81732556629814.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/361CB687FF9AE03BA3B17C4159BC37C5C39C4CB51732556632694.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/238936CD90F6FCF0A6AF2525B0A0D70A7EFC9BF91732556632468.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/081AC861190862C38BDB43A352423335C2A82FA81732556636796.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Faustina Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Huan Aug 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A 5-star facility in the best location in Hangzhou with services that match its class! ##### Huan Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Verified traveller Jan 3, 2024 Awesome location and service. Loved it. ##### Verified traveller Stayed 2 nights in Dec 2023 ### 8/10 Good #### Joey Oct 10, 2024 Liked: Staff & service, amenities, property conditions & facilities Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you! ##### Joey Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### VINCI Apr 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant. ##### VINCI Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Phillip D Jan 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 洒店就在西湖边，晚上有很夜市与飘亮的夜景与紧临西湖，看朝阳初起，观夕阳落下，晚间还有灯光秀，好不惬意。右手边很多航帮餐馆，口味都不错。酒店设施齐全服务到位，早餐内容也丰富，28号湖滨中餐厅是米其淋必须要品尝的，Emma Lu 是个非常优秀专业、耐心和热情的工作人员👍是个旅游度假的好去处，下次必须再次去 ![](https://a.travel-assets.com/ugc/hotel-reviews/BBD1068DF2041E96FE971F2701A0E2EEE08E32DC1704894304397.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F92D2191C97B54048B84C141921020F7AD2297E21704894298440.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C3F3CB272895B6F36267ECFC5D4BE971366B9CEC1704894299471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7BF40473AE71BF4E443E646482E2F483826DA4A11704894307221.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Phillip D Stayed 2 nights in Jan 2024 ### 6/10 Okay #### Meigan May 8, 2024 Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality. ##### Meigan Stayed 2 nights in May 2024 ### 10/10 Excellent #### simon Aug 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### simon Stayed 3 nights in Aug 2024 ### 8/10 Good #### YAOCHAO Oct 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location to Xihu. Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby. ##### YAOCHAO Stayed 2 nights in Oct 2024 ### 8/10 Good #### chen Aug 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 走道不大，吵了些之外，行政房是最佳選擇。 ![](https://a.travel-assets.com/ugc/hotel-reviews/B6E9936CC331B1671C68687E4B3C87A7A0404D011724408665407.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2DFABD04A6F20C4CE7E527FF269E55B2B0581AE21724408669955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/97417A8E26B5F4936BAA6212C755503633AE60641724408666661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EB3A72151F59B7BBF841C4D7DF30F20C6735C3A01724408669948.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### chen Stayed 2 nights in Aug 2024 ### 8/10 Good #### shuou May 19, 2023 Liked: Staff & service Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel. ##### shuou Stayed 1 night in May 2023 ### 10/10 Excellent #### Yee Kok Oct 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels. ##### Yee Kok Stayed 3 nights in Oct 2024 ### 8/10 Good #### Connie Nov 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok. ##### Connie Stayed 3 nights in Nov 2023 ### 6/10 Okay #### Yanlong Jun 20, 2024 It is okay but so so , old ##### Yanlong Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Jordick Dec 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The room lighting is too bright The lighting in the room is too bright. No light dimmer. ##### Jordick Stayed 3 nights in Dec 2024 ### 8/10 Good #### WEILIN Dec 3, 2024 Liked: Staff & service, property conditions & facilities, room comfort #### Smoke issue bored me My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door) ##### WEILIN Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Sotetsu Fresa Inn Higashi Shinjuku](https://www.expedia.ca/Tokyo-Hotels-Sotetsu-Fresa-Inn-Higashi-Shinjuku.h2184775.Hotel-Information) > > [Hilton Garden Inn Ottawa Airport](https://www.expedia.ca/Ottawa-Hotels-Hilton-Garden-Inn-Ottawa-Airport.h1845021.Hotel-Information) > > [Villas Ubud](https://www.expedia.ca/Ubud-Villas.d12094-aaVillas.Travel-Guide-Accommodation) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Summerland Waterfront Resort & Spa](https://www.expedia.ca/Summerland-Hotels-Summerland-Waterfront-Resort-Spa.h1366622.Hotel-Information) > > [Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Sunset-Plaza-Beach-Resort-Puerto-Vallarta-All-Inclusive.h3817000.Hotel-Information) > > [Hotels in Beverly Hills](https://www.expedia.ca/Beverly-Hills-Hotels.d6912.Travel-Guide-Hotels) > > [B&B Sauble Beach](https://www.expedia.ca/Sauble-Beach-Bed-And-Breakfast.d6336296-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Vagabond Motor Hotel](https://www.expedia.ca/Palm-Springs-Hotels-Vagabond-Motor-Hotel-Palm-Springs.h62039.Hotel-Information) > > [Far Out Hotel & Spa](https://www.expedia.ca/Ios-Hotels-Far-Out-Hotel-Spa.h15562982.Hotel-Information) > > [Cabin Rentals Fort Qu'Appelle](https://www.expedia.ca/Fort-QuAppelle-Cabins.d3000468786-aaCabins.Travel-Guide-Accommodation) > > [Hotels with Free Airport Shuttle in Punta Cana](https://www.expedia.ca/Punta-Cana-Hotels-Hotels-With-Free-Airport-Shuttle.0-0-d601906-tHotelswithFreeAirportShuttle.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Toronto (YYZ) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyz/del/toronto-to-delhi) > > [Flights from Vancouver (YVR) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yvr/del/vancouver-to-delhi) > > [Flights from Detroit](https://www.expedia.ca/lp/flights/178255/flights-from-detroit) > > [flights from dallas fort worth intl airport](https://www.expedia.ca/lp/airports/dfw/flights-from-dallas-fort-worth-intl-airport) > > [Air India Vancouver (YVR) to Delhi (DEL) flights](https://www.expedia.ca/lp/flight-routes/air-india-from-vancouver-intl-to-indira-gandhi-intl/ai/yvr/del) > > [Flights from Calgary (YYC) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/yyc/bcn/calgary-to-barcelona) > > [Flights from Toronto (YYZ) to North Canton (CAK)](https://www.expedia.ca/lp/flights/yyz/cak/toronto-to-akron) > > [Flights from Toronto (YYZ) to Miami (MIA)](https://www.expedia.ca/lp/flights/yyz/mia/toronto-to-miami) > > [Flights from Naples (NAP) to Cinisi (PMO)](https://www.expedia.ca/lp/flights/nap/pmo/naples-to-palermo) ### Cars > [Car rentals in Wawa](https://www.expedia.ca/Car-Rentals-In-Wawa.d4130.Car-Rental-Guide) > > [Car rentals in Chicago](https://www.expedia.ca/Car-Rentals-In-Chicago.d178248.Car-Rental-Guide) ### Packages > [Mexico](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/117/Mexico) ### Vacation Rentals > [Barbados Vacation Rentals](https://www.expedia.ca/Destinations-In-Barbados.d16.Vacation-Rental-Destinations) > > [British Columbia Vacation Rentals](https://www.expedia.ca/Destinations-In-British-Columbia.d11117.Vacation-Rental-Destinations) ### General > [Visit Chester](https://www.expedia.ca/Chester.dx58468)