Title: Four Seasons Hotel Hangzhou at West Lake - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3754314&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Four Seasons Hotel Hangzhou at West Lake Luxury Hangzhou hotel connected to a shopping center, steps from Hangzhou Botanical Garden ## Photo gallery for Four Seasons Hotel Hangzhou at West Lake ![Hypo-allergenic bedding, down comforters, minibar, in-room safe - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/7527b879.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/c54dec69-cdf0-4c45-8496-f99e23ce6e06-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Courtyard Suite King - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/befd3c14.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ballroom - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/f43e8d71.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premier Garden View Room King Bed - Four Seasons Hotel Hangzhou at West Lake (Hangzhou)](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/w8688h5789x0y3-19b69fc6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Four Seasons Hotel Hangzhou at West Lake offers a tranquil escape near Quyuan Park and Yui Fei Temple. Enjoy body wraps and facials at The SPA, relax in the garden, let kids play in the playground, and use high-speed WiFi. Guests consistently praise the excellent service. ## Reviews 9.8 Exceptional ## Popular amenities - Pool - Bar - Spa - Parking included - Breakfast available - Room service ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Garden View Room King Bed ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/f3aa8aa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden View Room King Bed 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Hypo-allergenic bedding - 678 sq ft - City view - Sleeps 4 - 1 King Bed ### View all photos for Panorama Garden View Room King ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/6d7b78bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panorama Garden View Room King ### Highlights Terrace Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV - 861 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Premier Garden View Room King Bed ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/89b31773.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Garden View Room King Bed 10.0 Exceptional 4 reviews ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV - 786 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Lagoon Suite ![Lagoon Suite](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/71cdea14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lagoon Suite ### Highlights Yard Furnished patio Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds - 1399 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Room, 1 King Bed, Terrace (Garden) ![Room, 1 King Bed, Terrace (Garden)](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/205c93d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Terrace (Garden) ### Highlights Terrace Yard Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds - 786 sq ft - Sleeps 4 - 1 King Bed ### View all photos for West Lake Suite ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/e5f597f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Lake Suite ### Highlights Yard Furnished patio Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds - 1508 sq ft - Lake view - Sleeps 4 - 1 King Bed ### View all photos for Lotus Suite ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/e5f597f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lotus Suite ### Highlights Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV - 1292 sq ft - Water view - Sleeps 4 - 1 King Bed ### View all photos for Garden View Room 2 Double Beds ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/b48222cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden View Room 2 Double Beds 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Hypo-allergenic bedding - 678 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room, 2 Double Beds, Terrace (Garden) ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/b48222cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Terrace (Garden) ### Highlights Terrace Yard Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds - 786 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Premier Garden View Room 2 Double Beds ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/89b31773.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Garden View Room 2 Double Beds ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV - 786 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Royal West Lake Suite ![Hypo-allergenic bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/175b54f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal West Lake Suite ### Highlights Yard Furnished patio Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds - 1399 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Courtyard Room King ![Courtyard Room King](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/5e80bc1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Courtyard Room King ### Highlights Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Hypo-allergenic bedding - Sleeps 4 - 1 King Bed ### View all photos for Courtyard Suite King ![Courtyard Suite King | Courtyard](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/5c252418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Courtyard Suite King ### Highlights Separate sitting area Soundproofed Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Hypo-allergenic bedding - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Four-Seasons-Hotel-Hangzhou-At-West-Lake.h3754314.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Four-Seasons-Hotel-Hangzhou-At-West-Lake.h3754314.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25339%2C120.12191&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZnwjOIShNH-iw8JKpvKKXFN2XNg=) 5 Lingyin Road, Hangzhou, Zhejiang, 310013 #### What's nearby - Hangzhou Botanical Garden \- 1 min walk \- 0.2 km - Quyuan Park \- 5 min walk \- 0.5 km - Yui Fei Temple \- 11 min walk \- 1.0 km - Zhejiang University Yuquan Campus \- 13 min walk \- 1.1 km - Su Di Causeway \- 18 min walk \- 1.6 km #### Getting around - Huanglong Cave Station - 2 min drive - Hangzhou East Railway Station - 12 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive #### Restaurants - ‪金沙厅 - ‬6 min walk - ‪咬不得高祖生煎 - ‬11 min walk - ‪Starbucks - ‬8 min walk - ‪湛碧楼 - ‬15 min walk - ‪The Bar at The Four Seasons Hotel - ‬9 min walk ## About this property ### Four Seasons Hotel Hangzhou at West Lake Luxury boutique hotel near Lingyin Temple Located close to Hangzhou Botanical Garden and Quyuan Park, Four Seasons Hotel Hangzhou at West Lake provides a terrace, a garden, and a playground. Indulge in a facial, a body treatment, and aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and al fresco dining. Yoga classes and fitness classes are offered at the gym; Four Seasons Hotel Hangzhou at West Lake also has a hair salon, an arcade/game room, and dry cleaning/laundry services. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a business center. Additional perks include: - An indoor pool along with a lifeguard on site - Free self parking - Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals - Express check-out, babysitting (surcharge), and concierge services Room features All 78 individually decorated rooms feature comforts such as 24-hour room service and wet bars, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Extra conveniences in all rooms include: - Highchairs, baby baths, and children's slippers - Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge) - Rainfall showers, designer toiletries, and separate tubs/showers - LCD TVs with satellite channels and DVD players - Separate sitting areas, children's dinnerware, and free infant beds ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/106000000/105810000/105804600/105804577/5ca8d719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Seasons Hotel Hangzhou At Hangzhou Centre Downtown Hangzhou - Pool - Spa - Parking included - Free WiFi 10 Exceptional 26 reviews CA $382 CA $445 total includes taxes & fees Jan 3 - Jan 4, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=105804577&PinnedHotelID=105804577&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/114000000/113050000/113047100/113047006/e6605d60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Silk Lakehouse, Shangri-La Hangzhou Xihu - 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Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 493 reviews CA $141 CA $164 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/8600/8554/2a69f3bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Hangzhou Xihu - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 244 reviews CA $123 CA $143 total includes taxes & fees Jan 8 - Jan 9, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=8554&PinnedHotelID=8554&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free wired internet ### Parking and transportation - Limo/town car service - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 336 for adults and CNY 168 for children - 2 restaurants - A bar/lounge - Couples/private dining ### Restaurants on site - Jin Sha Chinese Resaurant - WLB Restaurant ### Things to do - Arcade/game room - Fitness classes - Free bicycle rentals - Free children's club - Full-service spa - Gym - Indoor pool - Playground - Sauna - Steam room - Yoga classes ### Family friendly - Arcade/game room - Baby bath - Babysitting (surcharge) - Children's dinnerware - Children's games - Children's toys - DVD player - Free children's club - High chair - In-room crib - Indoor pool - Laundry facilities - Lifeguards on site - Playground - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 3 meeting rooms - Business center - Computer station - Conference center (5,543 square feet of space) ### Outdoors - Garden - On a lake - Terrace ### Full-service spa - 9 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hydrotherapy - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bathtub - Elevator - Grab bar in bathtub - Handrails in stairways - Height-adjustable showerhead - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - 1 building - 2 floors - Banquet hall - Built in 2010 - Lifeguards - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib - Hypo-allergenic bedding - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Children's robes - Children's slippers - Designer toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - DVD player - iPod dock - LCD TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Minibar - Wet bar ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Electrical adapters - Free daily newspapers - Individual decor - Iron/ironing board - Laptop workspace - Phone - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Late check-in subject to availability Late check-in fee for check-in between 3:00 PM and 6:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 292.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 336 for adults and CNY 168 for children - Early check-in is available for a fee (subject to availability) - Late check-in fee for check-in between 3:00 PM and 6:00 PM - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: CNY 292.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons) ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating Property class, provided by our rating system, is based on property type, amenities, and services. ### Property is also known as Four Seasons Hangzhou West Lake Four Seasons Hotel Hangzhou West Lake Four Seasons Hangzhou West Four Seasons Hangzhou At West Four Seasons Hotel Hangzhou at West Lake Hotel Four Seasons Hotel Hangzhou at West Lake Hangzhou Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou ## Frequently asked questions ### Does Four Seasons Hotel Hangzhou at West Lake have a pool? ### How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake? ### Is Four Seasons Hotel Hangzhou at West Lake pet-friendly? ### How much is parking? ### What time is check-in at Four Seasons Hotel Hangzhou at West Lake? ### What time is check-out at Four Seasons Hotel Hangzhou at West Lake? ### Where is Four Seasons Hotel Hangzhou at West Lake located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Four Seasons Hotel Hangzhou at West Lake Reviews ## Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 176 8 - Good 17 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ### 9.8/10 Cleanliness ### 9.8/10 Staff & service ### 10/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### chen Jun 3, 2025 Liked: Staff & service, property conditions & facilities Best hotel in Hangzhou. Great location for west lake touring ##### chen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Shoja Oddin Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing ##### Shoja Oddin Stayed 2 nights in Oct 2025 ### 8/10 Good #### KAOHUNG Aug 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The best four season experience in my life. ##### KAOHUNG Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Yajun Aug 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities One of the best hotel ##### Yajun Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Wing Chi Apr 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good service and facility The environment is magnificent Very relaxing trip and place to stay ##### Wing Chi ### 10/10 Excellent #### YILIN Nov 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### YILIN Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### MEI Jun 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces! ##### MEI Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Hoi Ching Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family. ##### Hoi Ching Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Guoqing Jul 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou ##### Guoqing Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Monty Oct 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful setting, idealic location. ##### Monty Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Hao Jun 8, 2025 Liked: Cleanliness, property conditions & facilities Highly recommended for those who enjoy Chinese traditional garden. Excellent service. ##### Hao Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### YAN Nov 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice service, nice location near West Lake, and nice restaurant on site. ##### YAN Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Qisheng Jul 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Must stay hotel next time ##### Qisheng Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Verified traveller Jan 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort One of the best hotels in China! We definitely will return. ##### Verified traveller Stayed 6 nights in Nov 2024 ### 10/10 Excellent #### Patrick Jan 14, 2025 Beautiful building and grounds. Amazing service. ##### Patrick Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Joanna Sep 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good services and staffing. ##### Joanna Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Li Jih Edwin Dec 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Dinner at 金沙廳 was so impressive ![](https://a.travel-assets.com/ugc/hotel-reviews/B0A298EA6FC09D78819120D9FEF79D3BB0B46C481703945472076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/83394546C4F548A8C96AF36D11441BF4A24E2B001703945471604.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AA31C1F2D37EC47D7F8E1C64DC23D2C2EAC05D3C1703945471917.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Li Jih Edwin Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### FENG Apr 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities We love the service and property ##### FENG Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Irene Apr 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Accessible to the lakefront, however, quite crowded during the day. ##### Irene Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Roy Nov 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent service. I am a regular ##### Roy Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Chen Jun 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Jin sha restaurant needs improvement The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive. ##### Chen Stayed 2 nights in May 2024 ### 6/10 Okay #### Albert Oct 15, 2024 Liked: Cleanliness, staff & service, room comfort #### Not a great ROI This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult. ##### Albert Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Roy Nov 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent service ##### Roy Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Aijuan Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service, beautiful garden, nice food! ##### Aijuan Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Mario Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bellissimo resort, ovviamente stanze, parti comuni, qualità del sevizio all’altezza di Four Seasons. Unica, invece l’attenzione e l’accoglienza riservataci. Dal general manager ,Sig Gianni Costa alle receptionist Mariah, Rebecca, Maggie e tutto lo staff, compreso il personale dei ristoranti. Questo è importante almeno quanto i letti comodissimi, le stanze confortevoli e le parti comuni bellissime. Tutto trasuda lusso discreto ed eleganza. Atmosfera magica. Esperienza che ricorderemo. Grazie grazie. ![](https://a.travel-assets.com/ugc/hotel-reviews/04e9d328-bf70-4579-89a3-a4f50f6ae534-1754973646621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mario Stayed 4 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [BCMInns Peace River](https://www.expedia.ca/Peace-River-Hotels-BCMInns-Peace-River.h6565361.Hotel-Information) > > [New York Marriott Marquis](https://www.expedia.ca/New-York-Hotels-New-York-Marriott-Marquis.h15838.Hotel-Information) > > [5 Star Hotels in Brampton](https://www.expedia.ca/5Star-Brampton-Hotels.s50-0-d6807.Travel-Guide-Filter-Hotels) > > [Beach Hotel in Naples](https://www.expedia.ca/Naples-Hotels-Beach-Hotel.0-0-d602724-tBeachHotel.Travel-Guide-Filter-Hotels) > > [Sunrise Inn](https://www.expedia.ca/Parry-Sound-Hotels-Sunrise-Inn.h9661322.Hotel-Information) > > [Hotels in Roanoke](https://www.expedia.ca/Roanoke-Hotels.d3020.Travel-Guide-Hotels) > > [Regal Oaks Resort Vacation Townhomes by IDILIQ](https://www.expedia.ca/Orlando-Hotels-CLC-Regal-Oaks-Resort-Vacation-Townhomes.h1838783.Hotel-Information) > > [Best Western Plus Dartmouth Hotel & Suites](https://www.expedia.ca/Halifax-Hotels-Best-Western-Plus-Dartmouth-Hotel-Suites.h2256605.Hotel-Information) > > [Hotels in Prince Edward Island](https://www.expedia.ca/Destinations-In-Prince-Edward-Island.d6058122.Hotel-Destinations) > > [Universal's Cabana Bay Beach Resort](https://www.expedia.ca/Orlando-Hotels-Universals-Cabana-Bay-Beach-Resort.h5963292.Hotel-Information) > > [Hampton Inn by Hilton Brampton Toronto](https://www.expedia.ca/Toronto-Hotels-Hampton-Inn-By-Hilton-Brampton-Toronto.h5406597.Hotel-Information) > > [SO/ Bangkok](https://www.expedia.ca/Bangkok-Hotels-SO-Bangkok.h4523909.Hotel-Information) > > [Shangri-La Tokyo](https://www.expedia.ca/Tokyo-Hotels-Shangri-La-Tokyo.h2434355.Hotel-Information) ### Flights > [Flights from Marseille (MRS) to Athens (ATH)](https://www.expedia.ca/lp/flights/mrs/ath/marseille-to-athens) > > [Flights from Sidney (YYJ) to Melbourne (MEL)](https://www.expedia.ca/lp/flights/yyj/mel/victoria-to-melbourne) > > [Flights from Edmonton (YEG) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yeg/yvr/edmonton-to-vancouver) > > [Flights from Detroit (DTW) to Paris (CDG)](https://www.expedia.ca/lp/flights/dtw/cdg/detroit-to-paris) > > [British Airways Toronto (YYZ) to London (LHR) flights](https://www.expedia.ca/lp/flight-routes/british-airways-from-pearson-intl-to-heathrow/ba/yyz/lhr) > > [Flights from Hamilton (YHM) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yhm/yyc/hamilton-to-calgary) > > [Flights from Toronto (YYZ) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yyz/las/toronto-to-las-vegas) > > [Flights from Vancouver (YVR) to San José del Cabo (SJD)](https://www.expedia.ca/lp/flights/yvr/sjd/vancouver-to-san-jose-del-cabo) > > [Flights from Dieppe (YQM) to Orlando (MCO)](https://www.expedia.ca/lp/flights/yqm/mco/moncton-to-orlando) ### Activities > [Things to do in Salema](https://www.expedia.ca/Things-To-Do-In-Salema.d6150552.Travel-Guide-Activities) ### Packages > [Canada Vacations](https://www.expedia.ca/Canada.d31.Destination-Travel-Guides) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### General