Title: Hiramatsu Hotels & Resorts - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=19514870&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Hiramatsu Hotels & Resorts Sengokuhara Luxury hotel with a full-service spa and free breakfast ## Photo gallery for The Hiramatsu Hotels & Resorts Sengokuhara ![Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Bathroom - The Hiramatsu Hotels & Resorts Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/4bd4dfa4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hot springs - The Hiramatsu Hotels & Resorts Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/0eb7f459.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Hiramatsu Hotels & Resorts Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/988f19d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Italian cuisine - The Hiramatsu Hotels & Resorts Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/b85dc5b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - The Hiramatsu Hotels & Resorts Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/f6125bb2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Hiramatsu Hotels & Resorts Sengokuhara, near Ōwakudani, offers an enchanting getaway with a hot spring and a serene terrace. Rejuvenate in the on-site spa with treatments or unwind at Italian Restaurant over delicious cuisine. With laundry facilities and high-speed WiFi, your stay is sure to be relaxing. ## Reviews 9.2 Wonderful ## Popular amenities - Gym - Breakfast included - Room service - Spa - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19514870&PinnedHotelID=19514870&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 10 of 10 rooms ### View all photos for Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking ![Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/0f978519.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 743 sq ft - Sleeps 3 - 2 Large Twin Beds ### View all photos for Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking ![Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/d2ea0775.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 743 sq ft - Sleeps 3 - 2 Large Twin Beds ### View all photos for Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking ![Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/bff256d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 527 sq ft - Sleeps 2 - 2 Large Twin Beds ### View all photos for Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking ![Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/e0b98b75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 743 sq ft - Sleeps 3 - 2 Large Twin Beds ### View all photos for Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking ![Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/6f5dfde9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Blackout drapes/curtains - 818 sq ft - 1 bedroom - Sleeps 3 - 2 Large Twin Beds ### View all photos for 1F Studio Room (with Italian Dinner & Breakfast) Non-smoking ![1F Studio Room (with Italian Dinner & Breakfast) Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/01434eca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1F Studio Room (with Italian Dinner & Breakfast) Non-smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 355 sq ft - Sleeps 2 - 2 Large Twin Beds ### View all photos for 4F Studio Room (with Italian Dinner & Breakfast) Non-smoking ![4F Studio Room (with Italian Dinner & Breakfast) Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/293849b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 4F Studio Room (with Italian Dinner & Breakfast) Non-smoking ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 474 sq ft - Sleeps 2 - 2 Large Twin Beds ### View all photos for Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking ![Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/6428bc40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 657 sq ft - Sleeps 3 - 2 Large Twin Beds ### View all photos for Junior Suite (with Italian Dinner & Breakfast) Non-smoking ![Junior Suite (with Italian Dinner & Breakfast) Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/08693444.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (with Italian Dinner & Breakfast) Non-smoking 10.0 Exceptional 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Blackout drapes/curtains - 872 sq ft - 1 bedroom - Sleeps 4 - 2 Large Twin Beds ### View all photos for Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking ![Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking](https://images.trvl-media.com/lodging/20000000/19520000/19514900/19514870/7f3ceabb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Refrigerator Flat-screen TV Premium bedding - 657 sq ft - Sleeps 4 - 2 Large Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-THE-HIRAMATSU-HOTELS-RESORTS-SENGOKUHARA.h19514870.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-THE-HIRAMATSU-HOTELS-RESORTS-SENGOKUHARA.h19514870.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.25060%2C139.00046&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HvPhebqjjuD4f6Uzus_CtiOllIc=) 1245-337 Sengokuhara, Hakone, Kanagawa, 250-0631 #### What's nearby - Sengokuhara Onsen \- 1 min walk \- 0.0 km - Fuji-Hakone-Izu National Park \- 1 min walk \- 0.0 km - Daihakone Country Club \- 15 min walk \- 1.3 km - Sengokuhara Susuki Prairie \- 18 min walk \- 1.6 km - Lake Ashi \- 5 min drive \- 2.1 km #### Getting around - Kowakidani Station - 10 min drive - Hakone Miyanoshita Station - 12 min drive - Haneda Airport (HND) - 105 min drive #### Restaurants - ‪大涌谷 駅食堂 - ‬5 min drive - ‪桃源台ビューレストラン - ‬4 min drive - ‪銀の穂 - ‬20 min walk - ‪グランリヴィエール箱根 - ‬16 min walk - ‪じねんじょ蕎麦 箱根九十九 - ‬5 min drive ## About this property ### The Hiramatsu Hotels & Resorts Sengokuhara Luxury hotel near Ōwakudani Located close to Sengokuhara Susuki Prairie and Pola Museum of Art, The Hiramatsu Hotels & Resorts Sengokuhara provides free English breakfast, an outdoor mineral hot spring (onsen), and a terrace. For some rest and relaxation, visit the outdoor hot springs, and indulge in a body treatment or a facial. The on-site restaurant, Italian Restaurant, features Italian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a gym. Other perks at this hotel include: - Free self parking - Hot springs on site, a front-desk safe, and massage treatment rooms - Luggage storage, an elevator, and concierge services Room features All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Bathrooms with spring water tubs and designer toiletries - Flat-screen TVs with satellite channels - Refrigerators, electric kettles, and heating ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/91000000/90940000/90933900/90933883/32f5ae91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Gora KARAKU Gora - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 210 reviews CA $739 CA $816 total Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=90933883&PinnedHotelID=90933883&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/18000000/17400000/17390200/17390144/5f5e6d61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Retreat villa 1/f Sengokuhara - Spa - Parking included - Free WiFi - Restaurant 9.4 Exceptional 99 reviews CA $703 CA $776 total Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=17390144&PinnedHotelID=17390144&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)](https://images.trvl-media.com/lodging/18000000/17750000/17740500/17740417/bf825d91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hatsuhana Yumoto - 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A restaurant - Hosted evening meal available daily for a fee of JPY 25,300; reservation required ### Restaurants on site - Italian Restaurant ### Things to do - Full-service spa - Gym - Outdoor hot spring ### Family friendly - In-room refrigerator - Laundry facilities - Soundproofed rooms ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Turndown service ### Outdoors - In the mountains - Terrace ### Full-service spa - Facials - Hot springs open from 3:00 PM - 11:00 PM - Hot springs water temperature - 109 ºF - In-room massages - Outdoor hot spring - Public outdoor mineral hot springs (onsen) - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 2 buildings - 4 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Bidet - Designer toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Shampoo - Slippers - Soap - Spring water bathtub - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Limited room service - Minibar - Refrigerator ### More - Air conditioning - Desk - Electrical adapters - Free daily newspapers - Heating - Individual decor - Individual furnishings - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 9:00 AM - 7:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in Half Board rates must check-in by 8 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance. ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Hosted evening meal: JPY 25300 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Hot springs access available from 3:00 PM to 11:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel Hakone HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel HIRAMATSU HOTELS RESORTS SENGOKUHARA Hakone HIRAMATSU HOTELS RESORTS SENGOKUHARA HIRAMATSU HOTELS RESORTS SENG THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hakone THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel Hakone ## Frequently asked questions ### Is The Hiramatsu Hotels & Resorts Sengokuhara pet-friendly? ### How much does it cost to stay at The Hiramatsu Hotels & Resorts Sengokuhara? ### How much is parking? ### What time is check-in at The Hiramatsu Hotels & Resorts Sengokuhara? ### What time is check-out at The Hiramatsu Hotels & Resorts Sengokuhara? ### Where is The Hiramatsu Hotels & Resorts Sengokuhara located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Hiramatsu Hotels & Resorts Sengokuhara Reviews ## Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 49 8 - Good 13 6 - Okay 2 4 - Poor 2 2 - Terrible 1 ### 9.6/10 Cleanliness ### 9.0/10 Staff & service ### 9.4/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Lorne Nov 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very special high end experience. Staff is over the top kind. Dinner and breakfast were Michelin Star quality. A luxury experience that exceeded our Four Seasons stays. And that says a lot ##### Lorne Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Po foon May 30, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Great food and environment an delightful experience. The food is excellent. ##### Po foon Stayed 1 night in May 2024 ### 10/10 Excellent #### Grace Jun 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect. The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail. Meals were excellent, portions were just right. Onsen bath in a very classy bath area. A flawless stay from our personal viewpoint. ##### Grace Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Neelima Mar 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future ##### Neelima Stayed 1 night in Mar 2024 ### 8/10 Good #### Verified traveller Oct 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Satisfied, but not blown away ! As a repeat guest I was generally satisfied. Not blown away, but satisfied. The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ? The dinner was to expectations but the breakfast was very sub-par. What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but there was too much cooking butter on the plate. A ver sickly presentation. ##### Verified traveller Stayed 1 night in Oct 2024 ### 10/10 Excellent #### ??? Nov 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 今回はお部屋が少し狭かったのですが、あとは全て良かったです。二回目ですが、またお伺いいたします。 ##### ??? Stayed 1 night in Nov 2025 ### 10/10 Excellent #### DR. A. O Nov 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything about this place is incredible and fabulous- Michelin restaurant, outdoor Onsen, room amenities and professionally trained staff who are world class ##### DR. A. O Stayed 2 nights in Nov 2025 ### 8/10 Good #### Hajime May 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 湯船周りには2カ所ごみ箱を置いて下さい。 ##### Hajime Stayed 1 night in May 2025 ### 10/10 Excellent #### ?? Apr 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 食事も設備も最高でした。妊娠中に利用したということもあり、食事のメニューについても細かく確認していただいたり、イスに座るときにもクッションを借りれたりとかなり配慮いただけました。子連れでもきている人が多いようなのでまた利用したいと思います。 ##### ?? Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Danny Aug 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 連續住了三晚，客制的餐點，服務非常優。 ##### Danny Stayed 3 nights in Jul 2024 ### 8/10 Good #### YOKO Jun 13, 2024 リゾート言っているのに、くつろげない ##### YOKO Stayed 1 night in Jun 2024 ### 4/10 Poor #### Verified traveller May 29, 2024 #### 箱根ひらまつ お料理が全体的に美味しくなかったのが、ざんねんでした。 私はメインの肉料理を牛肉にかえてもらいましたが、同行者の食べたメインの仔羊が臭かったそうです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/2C5A283D7D3E673FCFD40F35C20F9E794720C4061716988216270.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/988858239ADF42C3DF60D4CAFDFAFE5D3569ED7D1716988215934.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/67B35A4D756FDCF3F54B6B94A3448CCC01B378C61716988216439.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in May 2024 ### 10/10 Excellent #### hiu lai May 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 所有嘢都滿分，所有員工服務都好好，住宿所包嘅早餐同晚都很美味，可以預約的私人溫泉很乾淨和寬敞，房間可以睇到富士山，100分的旅程！ ##### hiu lai Stayed 1 night in May 2024 ### 10/10 Excellent #### Danny Sep 26, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### 完美 這次訂了兩晚三天一泊二食的住房。 整體而言都是美好的，服務品質，環境，設施，用料也優。 維ㄧ美中不足的是，已經告知不吃豬肉，但早餐豬肉成分還是很多。可惜。 ##### Danny Stayed 2 nights in Sep 2023 ### 6/10 Okay #### Sadaharu Jun 30, 2023 Liked: Cleanliness, staff & service 値段は安くないけど想像していたよりも部屋は狭い ##### Sadaharu Stayed 1 night in Jun 2023 ### 10/10 Excellent #### SHIMADA Apr 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 今回はオーベルジュということで 家族でお食事を堪能…はもちろんですが、お部屋の温泉もまた最高でした。 完全にオーベルジュのハードル上がりました。 ウェルカムドリンクからディナー、朝食に至るまで、舌でも眼でもお食事を堪能致しました。 お部屋の浴槽があるスペースの床には床暖房があり、 庭に向かって窓がフルオープンにしても、寒さは感じず、 バスタブの中から感じる冷たい風が心地良いです。 お部屋なのに露天風呂？ でもプライバシーがしっかり確保されているのも安心です。 ##### SHIMADA Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Tomoyuki Jan 4, 2023 Liked: Cleanliness, amenities, property conditions & facilities 施設は素晴らしく、居室設備、アメニティ、リネン等々申し分なしです。またホテルスタッフの接客も素晴らしいものでした。唯一残念であったのがレストランスタッフのサービスレベルが必ずしも一級品ではなかった点です。 配膳スタッフの食材説明は声が小さく（マスク着用の為のありますが）内容は伝わりませんでした。またソムリエによるワインのお勧めもイマイチで、提供されるコース料理のそれぞれに対して、どのようなワインが何故適しているのか等々の説明もありませんでした。これだけのプライスレンジのホテルですのでレストランサービスについては一層の改善が必要であると感じます。食事自体はたいへん美味しく、またプレゼンテーションも素晴らしいものでした。 ##### Tomoyuki Stayed 1 night in Jan 2023 ### 10/10 Excellent #### RYOSUKE Mar 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities 定年退職日に合わせてお世話になりました。接客、部屋、料理何をとっても素晴らしく、いい記念日になりました。流石料理は味もさることながら驚きもあり、またソムリエの方が色んなマッチングを提案頂き、窓から見える景色も面白くエンターテイメントとしても最高でした。部屋の温泉も外の景色も含めて良かったです。次回は以前ピエモンテで食べた白トリフをかけた細麺パスタの入ったプレミアムコースに挑戦します。 ##### RYOSUKE Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Junko Nov 19, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 最高の秋の一日。 想像以上のお食事に感動致しました。 ひらまつ制覇目指してこれからも頑張ります。 スタッフの方も笑顔が最高で百点満点デス！ 大好きなシャガールに囲まれて幸せでした。温泉も癒されました。 ##### Junko Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Kenji Nov 2, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### また泊まりたい サービス、設備、素晴らしいが、中でもお風呂と食事が一番素晴らしい。お風呂は内風呂も広く快適に過ごせました。貸し切り露天風呂も良かった。食事は五感で愉しめ、次には何が出てくるのかワクワクしながら、美味しい食事を楽しむことができました。値段は張るけどそれに見合った価値があると思います。 ##### Kenji Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Verified traveller Sep 8, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort とても素晴らしいホテルでした。 また泊まりたいホテルです。 ##### Verified traveller Stayed 1 night in Aug 2020 ### 10/10 Excellent #### TOMOAKI Aug 18, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 仕事に合わせて1泊させていただきましたが申し分ない滞在となり、もう1泊したくなりました。 ##### TOMOAKI Stayed 1 night in Aug 2020 ### 10/10 Excellent #### M, 名古屋 Jul 26, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 食材についての要望に対して、丁寧に対応して頂きました ホスピタリティも上級 繰り返し行きたいホテルです ##### M Stayed 2 nights in Jul 2020 ### 10/10 Excellent #### Verified traveller Jan 17, 2020 Liked: Cleanliness, staff & service, property conditions & facilities 料理もワインも素晴らしかった。 部屋の中の半露天風呂がとても使い易かった。 ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Aug 3, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 金額的には安くないですが、施設、料理他のレベルは高いです。 ##### Verified traveller Stayed 1 night in Aug 2019 ## 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