Title: Hoshino Resorts KAI Sengokuhara - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hoshino Resorts KAI Sengokuhara This upscale ryokan in the Japanese countryside delivers a perfect blend of natural surroundings and rejuvenating spa experiences ## Photo gallery for Hoshino Resorts KAI Sengokuhara ![Public bath - Hoshino Resorts KAI Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/78af27e2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![[Annex] Japanese-style Suite with Outdoor Bath RD2 - Hoshino Resorts KAI Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/098d4ff6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Hoshino Resorts KAI Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/654c79a2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese-style Suite with Outdoor Bath RB2 - Hoshino Resorts KAI Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/9ea5a284.jpg?impolicy=resizecrop&rw=297&ra=fit) ![[Annex] Japanese-style Suite with Outdoor Bath RD2 - Hoshino Resorts KAI Sengokuhara (Hakone)](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/f8c6dfc5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find peaceful accommodation at Hoshino Resorts KAI Sengokuhara in Hakone. The ryokan serves local breakfast and offers relaxing spa services that complement the tranquil setting. Guests can enjoy the outdoor public bath and access WiFi from their rooms. ## Reviews 9.4 Exceptional ## Popular amenities - Breakfast included - Spa - Parking included - Free WiFi - Air conditioning - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan. 22 - Jan. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 23 - Jan. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for \[Annex\] Japanese-style Suite with Outdoor Bath RA2 ![[Annex] Japanese-style Suite with Outdoor Bath RA2](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/4ee57448.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### \[Annex\] Japanese-style Suite with Outdoor Bath RA2 ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator TV Down duvet Rainfall showerhead Separate bathtub and shower - 484 sq ft - Sleeps 2 - 2 Twin Beds - Mountain view ### View all photos for \[Annex\] Japanese-style Suite with Outdoor Bath RD2 ![[Annex] Japanese-style Suite with Outdoor Bath RD2](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/f0d6fe27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### \[Annex\] Japanese-style Suite with Outdoor Bath RD2 ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator TV Down duvet Rainfall showerhead Separate bathtub and shower - 1399 sq ft - Sleeps 2 - 2 Twin Beds - Mountain view ### View all photos for Japanese-style Suite with Outdoor Bath RB2 ![Japanese-style Suite with Outdoor Bath RB2](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/d3072715.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Suite with Outdoor Bath RB2 8.8 Excellent 5 reviews ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator TV Down duvet Rainfall showerhead Separate bathtub and shower - 678 sq ft - Sleeps 2 - 2 Twin Beds - Mountain view ### View all photos for Japanese-style Suite with Outdoor Bath RC3 ![Japanese-style Suite with Outdoor Bath RC3](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/ed68fbaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Suite with Outdoor Bath RC3 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator TV Down duvet Rainfall showerhead Separate bathtub and shower - 678 sq ft - Sleeps 3 - 3 Twin Beds - Mountain view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) ## About the area Located in Sengokuhara, a neighborhood in Hakone, Hoshino Resorts KAI Sengokuhara is in the mountains. Hakone Shrine and Mishima Sky Walk are notable landmarks, and the area's natural beauty can be seen at Ōwakudani and Fuji-Hakone-Izu National Park. Check out an event or a game at Fuji Speedway, and consider making time for Hakone Kowakien Yunessun, a top attraction not to be missed. [Visit our Hakone travel guide](https://www.expedia.ca/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.26228%2C139.01213&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NqlmcqWnBx8l0YEw2S0MxjxtEVE=) 817-359 Sengokuhara, Ashigarashimogun, Hakone, Kanagawa, 250-0631 ### What's nearby - ![仙石原のすすき草原（神奈川県箱根町）](https://images.trvl-media.com/place/6128315/d2d22a95-7ba3-4f59-ad4f-a6967e0285cc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sengokuhara Onsen 1 min walk \- 0.0 km - ![神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山](https://images.trvl-media.com/place/6128315/368d8cc7-b867-4a91-bbbf-289cfeafa0fa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fuji-Hakone-Izu National Park 1 min walk \- 0.0 km - ![仙石原のすすき草原（神奈川県箱根町）](https://images.trvl-media.com/place/6128315/d2d22a95-7ba3-4f59-ad4f-a6967e0285cc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sengokuhara Susuki Prairie 9 min walk \- 0.8 km - ![Ōwakudani which includes mountains](https://images.trvl-media.com/place/6202081/64de01c6-a57c-474a-9ffc-64f081056e59.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ōwakudani 4 min drive \- 2.4 km - Hakone Venetian Glass Museum 14 min walk \- 1.2 km ### Getting around - Kowakidani Station 8 min drive - Hakone Miyanoshita Station 9 min drive - Haneda Airport (HND) 103 min drive ### Restaurants - 銀の穂 14 min walk - じねんじょ蕎麦 箱根九十九 9 min walk - CAFE TUNE 17 min walk - レストラン アレイ 18 min walk - The Dining 四季彩 11 min walk ## About this property ### Hoshino Resorts KAI Sengokuhara Upscale ryokan near Ōwakudani Located close to Hakone Kowakien Yunessun and Hakone Open Air Museum, Hoshino Resorts KAI Sengokuhara provides free breakfast (local cuisine) and an outdoor public bath (no minerals). Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Other perks include: - Free self parking - Smoke-free premises, an elevator, and a 24-hour front desk Room features All guestrooms are individually furnished, and offer comforts such as air conditioning, in addition to perks like free WiFi and safes. Other amenities include: - Bathrooms with spring water tubs and rainfall showers - TVs with digital channels - Refrigerators, heating, and daily housekeeping ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/260aaf19.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hoshino Resorts KAI Hakone Yumoto - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 64 reviews CA $590 CA $718 total Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/12000000/11900000/11899900/11899828/d1fe86bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kinnotake Sengokuhara - Adult Only Sengokuhara - Parking included - Free WiFi - Air conditioning - Bar 9.6 Exceptional 78 reviews CA $960 CA $1,063 total Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=11899828&PinnedHotelID=11899828&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom](https://images.trvl-media.com/lodging/30000000/29090000/29087000/29086925/06c6ef21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Matsuzakaya Honten Ashinoyu - 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Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=69748163&PinnedHotelID=69748163&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Twin Room with Forest View, Japanese breakfast, Check-in only between 3pm-6pm, Non Smoking | Bathroom](https://images.trvl-media.com/lodging/25000000/24060000/24052100/24052056/97ce624b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gora Hanaougi Madoka No Mori Gora - Breakfast included - Spa - Parking included - Free WiFi 9.8 Exceptional 186 reviews CA $869 CA $964 total Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=24052056&PinnedHotelID=24052056&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/1919fa95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,790 reviews CA $391 CA $476 total Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/91000000/90940000/90933900/90933883/ae2c3073.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Gora KARAKU Gora - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 219 reviews CA $647 CA $715 total Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=90933883&PinnedHotelID=90933883&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free local cuisine breakfast available daily 7:30 AM to 9:00 AM - Kaiseki meal ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Outdoors - In the mountains ### Spa - In-room massages - Public indoor mineral hot springs (onsen) - Public outdoor bath (no minerals) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - Elevator ### More - Genkan (entryway) - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Spring water bathtub - Toilet with electronic bidet - Towels provided ### Entertainment - TV with digital channels ### Food and drink - Free bottled water - Refrigerator ### More - Air conditioning (climate-controlled) - Electrical adapters - Heating (climate-controlled) - Individual decor - Individual furnishings - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hoshino Resorts KAI Sengokuhara Inn Hoshino Resorts KAI Sengokuhara Inn Hakone Hoshino Resorts KAI Sengokuhara Hakone Ryokan Hoshino Resorts KAI Sengokuhara Hakone Hakone Hoshino Resorts KAI Sengokuhara Ryokan Ryokan Hoshino Resorts KAI Sengokuhara Hoshino Resorts KAI Sengokuhara Ryokan Hoshino Resorts KAI Sengokuhara Hakone Hoshino Resorts KAI Sengokuhara Ryokan Hakone ## Frequently asked questions ### Is Hoshino Resorts KAI Sengokuhara pet-friendly? ### How much does it cost to stay at Hoshino Resorts KAI Sengokuhara? ### How much is parking? ### What time is check-in at Hoshino Resorts KAI Sengokuhara? ### What time is check-out at Hoshino Resorts KAI Sengokuhara? ### Where is Hoshino Resorts KAI Sengokuhara located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hoshino Resorts KAI Sengokuhara Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.0 Location ### 9.6 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 55 8 - Good 5 6 - Okay 3 4 - Poor 3 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Mina Jun 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional service and facility. A bit outside of Hakone but a great location for folks who need to stay away from the city and people. The small town/ Sengokuhara is also great - a ton of museums and good restaurants. All walking distance. ##### Mina Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Cheryl Nov 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place to rest and relax. ##### Cheryl Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Victoria Oct 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful stay. The private onsens were our main draw and they did not disappoint. The room itself is huge with a large balcony. The decor is so calming. The shower is lovely. The staff and all the meals were so interesting with wonderful presentation. We loved our stay. ##### Victoria Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Yu kai Nov 23, 2023 Liked: Cleanliness, staff & service, room comfort I would stay here again! So quiet! Good food! ##### Yu kai Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Paulina Oct 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The amenities; calming, modern beauty of the facility; and the attentive service of the staff are exceptional. High recommend. ##### Paulina Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Carminia Oct 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property and easy to get around. It was hard to find at first. Staff was so nice. ##### Carminia Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Mami Apr 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service is exceptional. All employees are so attentive and friendly. The facilities are spot less. The room is very spacious, and private onsen in the room was very nice. ##### Mami Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Tina Aug 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is even more beautiful in person. No pictures could ever do justice to it. The staff are so kind, timely, professional and thoughtful. The dining experience was outstanding. I had just broken my leg and they assisted me with a wheelchair, extra pillows, ice and even helped me call the hospital because I don't speak Japanese. Overall an oustanding experience and I recommend this ryokan to anyone staying in the area! ##### Tina Stayed 1 night in Aug 2023 ### 8/10 Good #### Francis Oct 15, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Beautiful Secluded Resort It was an amazing stay at the Hoshino Resorts KAI Sengokuhara. If seclusion and privacy are what you are looking for, this is the place. The private outdoor onsen was incredible and so was the rest of the room. We had a nine-course pre-set dinner, which was delicious. If you are allergic to seafood, you should let them know ahead of time. The Pirate Ship cruise of Lake Ashi is only minutes away by public bus. There are a lot of restaurants and shops in that area.There was a bit of miscommunication during our checkA-our that delayed us for several minutes. This would normally be okay, but we checked out very early to catch a train and we’re almost late. ![](https://a.travel-assets.com/ugc/hotel-reviews/D3A8C9FFE868BD92585F0A238B2BB87078F5AF501697404095033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B1985B27055D78FC9B327B77BE28E03C7A3A8BDE1697404093072.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3A769DAE88AF3B996E7B56E4A99058708335B8191697404094059.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/07CBEA49AFF000C23F7E164C2F14F94324CB90B71697404098043.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Francis Stayed 1 night in Oct 2023 ### 8/10 Good #### Harm P Nov 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was the first time for my husband and I staying at a top notch Hoshino resort! The experience of approaching and entering the building is a memorable experience by itself! When we arrived by a taxi at the resort on Nov 14, we are greeted by the staff outside by the gate, and she helps me with my carry-on and lead us to the reception area upstairs with an impressive escalator. The whole space inside the common areas, our assigned room and the garden outside are meticulously fantastic. As an architect myself, I could say the whole place is an amazing architectural experience which heightened your senses! The staff is very courteous and the service is impeccable, which reflects the quality of such a resort. It is without a doubt the best experience for such a highly rated resort! The quietness of the place when experiencing the whole resort from the moment we arrived to incredible dinner and breakfast time, until we checked out, I believe it is due to the well planned and organized space and highest level of staff. From the moment you enter the reception area and waiting for our room to be ready, it is so quiet and peaceful. Our apologies to only give you a 4 star, only to get your attention. The one star is taken off due to the fact that while everything else in our room is impeccably clean, the shower glass doors however was probably unintentionally forgotten to get cleaned, as those glass doors still showed water marks from previous use. Otsukaresamadeshita. ##### Harm P Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Dave Nov 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful stay at Hoshino Kai Resort ##### Dave Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Isabella May 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel and surrounding areas. Slightly out of the way though so to explore the area I would recommend renting a car because taxis can become booked out. ##### Isabella Stayed 1 night in May 2023 ### 10/10 Excellent #### Albo Dec 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and very helpful staff. Decent onsen place which you can enjoy relaxation to the max. ##### Albo ### 10/10 Excellent #### zhong Oct 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good trips ##### zhong Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Verified traveller Apr 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing! The food was outstanding! Perfection! ##### Verified traveller Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### georgina Jul 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the location and sight ##### georgina Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Veronika Oct 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ecellent! Would highly recommend! ##### Veronika Stayed 3 nights in Oct 2023 ### 8/10 Good #### Sayuri Jun 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities We liked everything! ##### Sayuri Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Xiaowei Dec 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great experience ##### Xiaowei Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Siu Ting Feb 8, 2023 Liked: Staff & service Nothing special including food. ##### Siu Ting Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Joleen Apr 1, 2023 Liked: Staff & service, amenities, property conditions & facilities This hotel is exceptional. We absolutely loved staying here and wish we were here longer. The property and staff were amazing. Food amazing. Amenities amazing. Transportation is convenient to the bus lines which is easy within Hakone itself. We opted for taxi from Odawara station to the hotel. Saved us soooo much energy and chaos trying to get on and off the bus with luggage. I want to head back here again with our family. So so so so so amazing ##### Joleen Stayed 2 nights in Mar 2023 ### 4/10 Poor #### John Feb 10, 2023 Liked: Staff & service, property conditions & facilities We stayed in KAI Kawaji before and had excellent experience. But this time is a disappointment. The staffs were great but dining is underwhelming and disappointing. We stayed 3 nights and each day is getting worse and worse. We booked a massage and didn't show up until I called. Also, we caught a waiter drank from the glass the guest left which was disgusting. ##### John Stayed 3 nights in Feb 2023 ### 4/10 Poor #### Ben Aug 2, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Sharing our experience in the hope others will find the information useful. We spent two nights here. Three key observations. SERVICE Bluntly the service was nowhere near good enough. Throughout the stay. A number of staff were clearly trying their best but it felt like we were being looked after by trainees. Three examples: on arrival we waited for 25 minutes in reception, with no one else waiting, no check outs or other check ins, with almost zero information or updates. The only contact with the sole member of staff was when she came over to us and said 'you have booked dinner for 7.30, it will be very busy, we advise you to re-book at 5.30pm'. We said no thanks, not least as it didn't suit us but also as we'd booked 7.30 many weeks before (as it turned out it was almost eerily quiet at 7.30 ... one wonders whether they were trying to get all guests seated in that single early sitting). She then returned 10 minutes later to ask if we were sure whether we wanted fresh towels every day (bear in mind we hadn't even checked in at this point). We asked to book a cab to the local (Odawara) station on departure. We were told it was 'very hard'. We were subsequently told it was taken care of, but then - over the following 6 hours, including twice at dinner that evening by two different hotel employees - we were asked, 'do you need a cab, today? tomorrow?'. These are the simple things, the small things that should be automatically removed from guests' list of worries. But they wer ##### Ben Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Tibor Aug 1, 2025 Liked: Amenities Hervorragend ##### Tibor Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### HYUNYOUNG Jun 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 식사가 다른 리조트보다 살짝 아쉽지만 그래도 카이리조트는 훌륭합니다 ![](https://a.travel-assets.com/ugc/hotel-reviews/a0ccf215-e0df-4494-aad6-60196071660a-1750111202690.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e1b6130e-c1ef-4d1c-9ef4-9009b4980f02-1750111203124.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a52c5396-34a5-4047-802f-16117c4f700e-1750111202986.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79f79fd6-ea7a-4619-9b24-ad1f5cc07401-1750111202421.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HYUNYOUNG Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Sotetsu Fresa Inn Yokohama Totsuka](https://www.expedia.ca/Yokohama-Hotels-Sotetsu-Fresa-Inn-Yokohama-Totsuka.h4482717.Hotel-Information) > > [Hatsuhana](https://www.expedia.ca/Hakone-Hotels-Hotel-Hatsuhana.h17740417.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Shin Yokohama Grace Hotel](https://www.expedia.ca/Yokohama-Hotels-Shin-Yokohama-Grace-Hotel.h8282242.Hotel-Information) > > [HOTEL LiVEMAX Yokohamaeki-Nishiguchi](https://www.expedia.ca/Yokohama-Hotels-HOTEL-LiVEMAX-YOKOHAMAEKI-NISHIGUCHI.h35093613.Hotel-Information) > > [Oakwood Suites Yokohama](https://www.expedia.ca/Yokohama-Hotels-Oakwood-Suites-Yokohama.h46511624.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [APA Hotel & Resort Yokohama Bay Tower](https://www.expedia.ca/Yokohama-Hotels-APA-HOTELRESORT.h32509722.Hotel-Information) > > [Toyoko Inn Musashi Nakahara Station](https://www.expedia.ca/Yokohama-Hotels-Toyoko-Inn-Musashi-Nakahara-Ekimae.h17367067.Hotel-Information) > > [Hakone Yunohana Prince Hotel](https://www.expedia.ca/Hakone-Hotels-Hakone-Yunohana-Prince-Hotel.h2875806.Hotel-Information) > > [Richmond Hotel Yokohama Bashamichi](https://www.expedia.ca/Yokohama-Hotels-Richmond-Hotel-Yokohama-Bashamichi.h3804628.Hotel-Information) > > [Hotels in Worsley](https://www.expedia.ca/Worsley-Hotels.d6308206.Travel-Guide-Hotels) > > [Apartments Gibbons](https://www.expedia.ca/Gibbons-Apartments.d3000467348-aaApartments.Travel-Guide-Accommodation) > > [Family Hotels in Muskoka District](https://www.expedia.ca/Destinations-In-Muskoka-District-Family-Hotel.0-0-d6343146-tFamilyHotel.Hotel-Filter-Destinations) > > [Hotels in Kumarakom](https://www.expedia.ca/Kumarakom-Hotels.d6034176.Travel-Guide-Hotels) > > [Irori Guesthouse Tenmaku - Hostel](https://www.expedia.ca/Hakone-Hotels-Irori-Guesthouse-Tenmaku-Hostel.h27412501.Hotel-Information) > > [ESPACIO The Hakone Geihinkan Rin-Poh-Ki-Ryu](https://www.expedia.ca/Hakone-Hotels-ESPACIO-HAKONE-GEIHINKAN-RIN-POH-KI-RYU.h103822942.Hotel-Information) > > [Super Hotel Yokohama Kannai](https://www.expedia.ca/Yokohama-Hotels-Super-Hotel-Yokohama-Kannai.h54182757.Hotel-Information) > > [Hotels in Canoe](https://www.expedia.ca/Canoe-Hotels.d553248635995343412.Travel-Guide-Hotels) ### Flights > [Flights from Detroit (DTW) to Flushing (LGA)](https://www.expedia.ca/lp/flights/dtw/lga/detroit-to-new-york) > > [Flights from Konavle (DBV) to Schiphol (AMS)](https://www.expedia.ca/lp/flights/dbv/ams/dubrovnik-to-amsterdam) ### Cars ### Activities ### Packages ### General > [Visit El Cuco](https://www.expedia.ca/El-Cuco.dx6305676) > > [Visit Nasugbu](https://www.expedia.ca/Nasugbu.dx182208) > > [Visit Saint-Fabien](https://www.expedia.ca/Saint-Fabien.dx6264460)