Title: Hoshino Resorts KAI Hakone - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hoshino Resorts KAI Hakone Riverwalk ryokan with free breakfast and a 24-hour front desk ![Public bath](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/260aaf19.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Japanese-style Room with River View TC3 | View from room](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/a4a7efcf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/88ca11f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese-style Room with River View TC3 | Living area](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/617ebafe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/56b078d7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Hoshino Resorts KAI Hakone, you can look forward to free breakfast (local cuisine), an indoor mineral hot spring (onsen), and a garden. Treat yourself to a massage or other spa services. In addition to a library and a restaurant, guests can connect to free in-room WiFi. 9.0 Wonderful ## Popular amenities - 24/7 front desk - Breakfast included - Housekeeping - Parking included - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17903908&PinnedHotelID=17903908&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Japanese-style Room with River View TC3 | Living area](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/e13ffe56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room with River View TC3 ### Highlights Air conditioning Heating Refrigerator Flat-screen TV Private bathroom Bidet Hair dryer Minibar - 548 sq ft - River view - Sleeps 3 - 3 Twin Beds ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/ea0966de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room TA2 ### Highlights Air conditioning Heating Refrigerator Flat-screen TV Private bathroom Bidet Hair dryer Minibar - 495 sq ft - River view - Sleeps 2 - 2 Twin Beds ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/3ec990e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room FA4 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Refrigerator Flat-screen TV Private bathroom Bidet Hair dryer Minibar - 548 sq ft - River view - Sleeps 4 - 4 Twin Beds ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/18000000/17910000/17904000/17903908/98346ee4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room FA5 ### Highlights Air conditioning Heating Refrigerator Flat-screen TV Private bathroom Bidet Hair dryer Minibar - 624 sq ft - River view - Sleeps 5 - 5 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) ## About the area Located in Yumoto, a neighborhood in Hakone, Hoshino Resorts KAI Hakone is in the mountains and on the waterfront. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Fuji-Hakone-Izu National Park and Lake Ashi. Oiso Long Beach and Hakone Toy Museum are also worth visiting. [Visit our Hakone travel guide](https://www.expedia.ca/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.22324%2C139.08397&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oTqc2HgX6n_thZV8EwNijnFJbjM=) 230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312 ### What's nearby - Tenzan Onsen - 2 min drive - 0.7 km - Hakone Open Air Museum - 13 min drive - 7.9 km - Hakone Gora Park - 13 min drive - 8.9 km - Lake Ashi - 13 min drive - 9.7 km - Hakone Kowakien Yunessun - 14 min drive - 9.3 km ### Getting around - Hakone Yumoto Station - 8 min drive - Kowakidani Station - 13 min drive - Haneda Airport (HND) - 86 min drive ### Restaurants - ‪囲炉裏茶寮八里 - ‬7 min drive - ‪はつ花そば 本店 - ‬5 min drive - ‪箱根上の湯スイッチバックカフェ - ‬10 min drive - ‪茶のちもと - ‬5 min drive - ‪杣の栖 - ‬6 min drive ## About this property ### Hoshino Resorts KAI Hakone Upscale ryokan near Hakone Kowakien Yunessun Consider a stay at Hoshino Resorts KAI Hakone and take advantage of free breakfast (local cuisine), an indoor mineral hot spring (onsen), and a garden. Treat yourself to a massage or other spa services. In addition to a library and a restaurant, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self parking - Hot springs on site, a gift shop, and multilingual staff - A 24-hour front desk and smoke-free premises Room features All guestrooms at Hoshino Resorts KAI Hakone feature comforts such as air conditioning, as well as amenities like free WiFi and safes. Extra conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with showers and bidets - Refrigerators, heating, and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/221f5fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,610 reviews CA $706 CA $857 total Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/34000000/33160000/33155500/33155427/78af27e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hoshino Resorts KAI Sengokuhara Sengokuhara - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 63 reviews CA $1,047 CA $1,272 total Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=33155427&PinnedHotelID=33155427&HadPinnedHotel=true®ionId=-1&adults=2) ![Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom) | Room amenity](https://images.trvl-media.com/lodging/11000000/10150000/10148000/10147953/63fd12da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien Mikawaya Ryokan Kowakudani - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 201 reviews CA $491 CA $543 total Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=10147953&PinnedHotelID=10147953&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/38000000/37620000/37610800/37610710/d1496251.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Hakone Gora by IHG Gora - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 864 reviews CA $476 CA $605 total Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=37610710&PinnedHotelID=37610710&HadPinnedHotel=true®ionId=-1&adults=2) ![Separate tub and shower, spring water tub, free toiletries, hair dryer](https://images.trvl-media.com/lodging/21000000/20150000/20147000/20146974/dc4cfda0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Airu Yumoto - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 642 reviews CA $755 CA $834 total Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=20146974&PinnedHotelID=20146974&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/55000000/54040000/54030100/54030046/a56ed6cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone Gora - Pet-friendly - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 309 reviews CA $344 CA $381 total Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=54030046&PinnedHotelID=54030046&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/48700/48627/128af695.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fujiya Hotel Miyanoshita - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 687 reviews CA $303 CA $386 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=48627&PinnedHotelID=48627&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/3000000/2880000/2875900/2875849/e3aacb8d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ryuguden Motohakone - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 267 reviews CA $959 CA $1,058 total Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2875849&PinnedHotelID=2875849&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/2000000/1590000/1580300/1580221/b76601e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency Hakone Resort and Spa Gora - Hot tub - Spa - Parking included - Free WiFi 9.4 Exceptional 971 reviews CA $511 CA $649 total Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1580221&PinnedHotelID=1580221&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/14000000/13240000/13231200/13231124/644ff97f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mizunoto Kowakudani - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 128 reviews CA $480 CA $532 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=13231124&PinnedHotelID=13231124&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite parking ### Food and drink - Free local cuisine breakfast available daily 7:30 AM to 9:00 AM - A restaurant ### Things to do - Hot springs - Library ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Gift shop/newsstand ### Guest services - Housekeeping (daily) - Multilingual staff ### Outdoors - Garden - In the mountains - On a river ### Spa - Deep-tissue massages - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Free bottled water - Minibar - Refrigerator - Tea bags/instant coffee ### More - Air conditioning - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hoshino Resorts KAI Hakone Inn Hoshino s KAI Hakone Inn Hoshino Resorts KAI Hakone Ryokan Hoshino Resorts KAI Hakone Hakone Hoshino Resorts KAI Hakone Ryokan Hakone ## Frequently asked questions ### Is Hoshino Resorts KAI Hakone pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hoshino Resorts KAI Hakone? > Self parking is free at this property. ### What time is check-in at Hoshino Resorts KAI Hakone? > Check-in start time: 3 PM; Check-in end time: 6 PM. After-hours check-in is not available. ### What time is check-out at Hoshino Resorts KAI Hakone? > Check-out is at noon. ### Where is Hoshino Resorts KAI Hakone located? > Located in Yumoto, this ryokan is within 1 mi (2 km) of Tenzan Onsen, Tamadare Falls, and Gyokuren Shrine. Key Hiraga Museum and Hakone Toy Museum are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hoshino Resorts KAI Hakone Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 45 8 - Good 9 6 - Okay 4 4 - Poor 2 2 - Terrible 2 ### 9.6/10 Cleanliness ### 9.4/10 Staff & service ### 9.0/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.8/10 Eco-friendliness ### 10/10 Excellent #### Andrew Dec 24, 2023 rooms were best we stayed at by far quality beds ##### Andrew Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Verified traveller Jul 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful. ##### Verified traveller Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Alyssa Nov 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences. ##### Alyssa Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Cat Apr 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone! ##### Cat Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Soon Yong Jul 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Soon Yong Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Patricia Jul 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hermosas vistas Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación ##### Patricia Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Yukuang Jul 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yukuang Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Francesca Jul 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Francesca Stayed 1 night in Jul 2024 ### 10/10 Excellent #### MingTing Jun 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯 ##### MingTing Stayed 1 night in Jun 2024 ### 10/10 Excellent #### YOAV Apr 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### YOAV Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Koray Mar 26, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed ##### Koray Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Gavin Mar 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Gavin Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Wai Fan Mar 1, 2024 ##### Wai Fan Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Pierluigi Nov 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place. ##### Pierluigi Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Paola Oct 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure. ##### Paola Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Wendi W Y Feb 20, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A memorable trip. Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal. ##### Wendi W Y Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller Jan 28, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 住宿環境不錯，餐點普普～ ##### Verified traveller Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### ka kei keiko Jan 17, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 四平八穩。 我一連兩晚入住箱根星野兩間不到酒店！這間不是不好！而是界仙石原更加好～ ##### ka kei keiko Stayed 1 night in Jan 2020 ### 10/10 Excellent #### LICHING Jan 15, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### LICHING Stayed 1 night in Jan 2020 ### 6/10 Okay #### Wing Yin Dec 26, 2019 ##### Wing Yin Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 非常赞 完美的住宿，唯一遗憾的是食物并没有达到顶级 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### SUWAPADEE Dec 23, 2019 Disliked: Staff & service, room comfort #### Unbelievable mistake Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei. One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead. I don't know what happen but you should explian better than this. ##### SUWAPADEE Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 11, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 新穎低調奢華的日式溫泉旅館 新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### Soon Ho Dec 9, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다. 룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다. 하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다. 이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다. ##### Soon Ho Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller Dec 4, 2019 Liked: Cleanliness, staff & service, amenities ##### Verified traveller Stayed 1 night in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Mount View Hakone](https://www.expedia.ca/Hakone-Hotels-Mount-View-Hakone.h8729207.Hotel-Information) > > [Hyatt Regency Yokohama](https://www.expedia.ca/Yokohama-Hotels-Hyatt-Regency-Yokohama.h45802512.Hotel-Information) > > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Fukuzumiro](https://www.expedia.ca/Hakone-Hotels-FUKUZUMIRO.h22199966.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.ca/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Hakone Gora Byakudan](https://www.expedia.ca/Hakone-Hotels-Hakone-Gora-Byakudan.h18661911.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.ca/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [The Yokohama Bay Hotel Tokyu](https://www.expedia.ca/Yokohama-Hotels-The-Yokohama-Bay-Hotel-Tokyu.h63421.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [Musashino Bekkan](https://www.expedia.ca/Hakone-Hotels-Musashino-Bekkan.h11755444.Hotel-Information) > > [Hakone Onsen Yuyado Yamanosyou](https://www.expedia.ca/Hakone-Hotels-Hakone-Onsen-Yuyado-Yamanosyou.h31868452.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.ca/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Suiun](https://www.expedia.ca/Hakone-Hotels-Suiun.h35146060.Hotel-Information) > > [Tensui Saryo](https://www.expedia.ca/Hakone-Hotels-Tensui-Saryo.h17517724.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.ca/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Gora Kadan](https://www.expedia.ca/Hakone-Hotels-Gora-Kadan.h487175.Hotel-Information) > > [The Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information) > > [Hakoneonsen Sanso Nakamura](https://www.expedia.ca/Hakone-Hotels-Hakoneonsen-Sanso-Nakamura.h5579180.Hotel-Information) > > [APA Hotel & Resort Yokohama Bay Tower](https://www.expedia.ca/Yokohama-Hotels-APA-HOTELRESORT.h32509722.Hotel-Information) > > [Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone](https://www.expedia.ca/Hakone-Hotels-Ajisai-Onsen-Ryokan.h54030046.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.ca/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.ca/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Senkyoro](https://www.expedia.ca/Hakone-Hotels-Senkyoro.h9623039.Hotel-Information) > > [Hakone Kowakien TEN-YU](https://www.expedia.ca/Hakone-Hotels-Hakone-Kowakien-TEN-YU.h16219270.Hotel-Information) > > [The Westin Yokohama](https://www.expedia.ca/Yokohama-Hotels-The-Westin-Yokohama.h76584180.Hotel-Information) > > [Gora Kansuiro](https://www.expedia.ca/Hakone-Hotels-Gora-Kansuiro.h15734426.Hotel-Information) > > [Mizunoto](https://www.expedia.ca/Hakone-Hotels-Mizunoto.h13231124.Hotel-Information) > > [Kawasaki King Skyfront Tokyu REI Hotel](https://www.expedia.ca/Yokohama-Hotels-KAWASAKI-KING-SKYFRONT-TOKYU-REI-HOTEL.h23195079.Hotel-Information)