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Starcity Halong Bay Hotel

3.5 star property
Hotel in Ha Long with free breakfast and a 24-hour front desk

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Photo gallery for Starcity Halong Bay Hotel

Front of property - evening/night
Buffet
Lobby sitting area
Outdoor pool
Interior entrance

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Parking included
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View

Highlights

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Free bottled water
Minibar
Electric kettle
In-room safe
  • 323 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Room amenity

Superior Twin Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Free bottled water
Minibar
Electric kettle
In-room safe
  • 301 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Room amenity

Executive Suite

Highlights

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Free bottled water
Minibar
Electric kettle
In-room safe
  • 624 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Bay View

Room amenity

Deluxe Twin Room, 2 Twin Beds, Bay View

Highlights

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Free bottled water
Minibar
Electric kettle
In-room safe
  • 323 sq ft
  • Bay view
  • Sleeps 4
  • 2 Twin Beds
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About the area

Map
Ha Long Street, Bai Chay Ward, Ha Long, City, Ha Long, Quang Ninh (province), 200000

What's nearby

  • Sun Square - 1 min walk - 0.0 km
  • Bai Chay Beach - 8 min walk - 0.7 km
  • Dragon Park - 13 min walk - 1.1 km
  • Ha Long International Cruise Port - 2 min drive - 2.2 km
  • Halong Bay Marina - 6 min drive - 5.5 km

Getting around

  • Ga Ha Long Station - 11 min drive
  • Haiphong (HPH-Cat Bi) - 45 min drive

Restaurants

  • ‪Papa‘s BBQ - ‬4 min walk
  • ‪Cong Ca Phe - ‬6 min walk
  • ‪Novotel Lobby Bar - ‬2 min walk
  • ‪Công Viên Hoàng Gia - Royal Amusement Park - ‬2 min walk
  • ‪Nha Hang Vietnam - ‬6 min walk

About this property

Starcity Halong Bay Hotel

Hotel near Halong Bay Marina
Consider a stay at Starcity Halong Bay Hotel and take advantage of a free breakfast buffet, a terrace, and a coffee shop/cafe. The on-site Vietnamese cuisine restaurant, Givral Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A front-desk safe, a porter/bellhop, and a gift shop
  • Meeting rooms, concierge services, and a 24-hour front desk
Room features
All 152 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Blackout drapes/curtains and slippers
  • Free infant beds and phones

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Givral Restaurant
  • Paradise Restaurant
  • Star Bar

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Travelers who are not citizens of Vietnam are required to present a passport at check-in.

Access methods

Staffed front desk

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Starcity Halong Bay
Starcity Halong Bay Hotel
Starcity Halong Bay
Hotel Starcity Halong Bay Hotel Ha Long
Ha Long Starcity Halong Bay Hotel Hotel
Hotel Starcity Halong Bay Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Hotel
Starcity
Aloha Ha Long Hotel
Starcity Halong Hotel Ha Long
Starcity Halong Bay Hotel Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Halong Bay Hotel Hotel Ha Long

Frequently asked questions

Does Starcity Halong Bay Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much is parking at Starcity Halong Bay Hotel?

Self parking is free at this property.

What time is check-in at Starcity Halong Bay Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Starcity Halong Bay Hotel?

Check-out is at noon.

Where is Starcity Halong Bay Hotel located?

Located in Bai Chay, this hotel is within a 10-minute walk of Sun Square and Bai Chay Beach. Queen Cable Car Ocean Terminal and Bai Chay Market are also within 1 mi (2 km).

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Starcity Halong Bay Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 12 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Elias

Disliked: Cleanliness, staff & service, property conditions & facilities

øv oplevelse i bund og grund.

Det var under al kritik. Absolut ikke som annonceret, damen i receptionen forsøgte at score ekstra penge ved at give misvisende informationer omkring priser ved ekstra overnatning. Byggelarm hele døgnet, og dårlig morgenmad. Hotellet har så også skiftet navn midt i det hele, således at det hedder aloha hotel istedet for Starcity hotel. Der var ikke baby seng som annonceret på hjemmeside, der var ikke babystol ved morgenmaden. Morgenmaden var mangelfuld og kedelig. Kan ikke anbefale dette sted.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Fotos versprechen mehr als vorgefunden. Lage anders als im Beschrieb. Renovierungen über dem Zimmer. Keine Informationen im Zimmer über Zeiten und Angebote (Frühstück, Spa etc.) Freundliches Personal.
Stayed 1 night in Oct 2019

10/10 Excellent

duck jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Mai

Cam thay khong duoc thoai mai
Stayed 1 night in Mar 2018

4/10 Poor

Tomasz

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old with outdated bathroom with a disgusting & moldy shower curtain. Bed and pillow very firm - felt like sleeping on a floor. Receptionists are friendly, but barely speak English, which caused some issues with our airport transportation booking.

6/10 Okay

Hyuckjin, Korea

Disliked: Room comfort

불만족

별도였음. 위치 및 주변 환경이 매우 미흡. 다만 아침식사는 만족

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Max

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Misleading

Pros: Beautiful spacious rooms with king size beds. Cons: Hotel advertised that they had a spa and fitness facility. Their staff old me it was closed When I asked where it was. When I looked for it and couldn't find it they then told informed me they didn't have one.... very dissapointing. Location is terrible, surrounded by a shanty ghetto.

4/10 Poor

Paulina

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Jeong Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Gianni, Vina del Mar, Chile

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not much to do

I book the hotel since there was a SPA and a pool, well none of them where working [Don't know if Hotels.com or hotel not showing the right information] I went in low season and really there is no need to stay in Halong Bay, I would recommend to take a tour from Hanoi [day trip, 1 night or 2 in the Boats]. There is no much to do and the closer airport is 2-3 hrs away [around 50-60 USD] Definitely I recommend the Halong bay experience in the ocean, but in the city not much to do

6/10 Okay

M.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

微妙かな？

3泊しました。良かったのは朝食。ベトナムコーヒーは癖になる美味しさでした。ホテルスタッフもフレンドリーで、コンシェルジュ含めいろいろと相談に乗ってもらいました。良くなかったのは設備面。レストランは1階にしかないし、SPAも見当たりません。ランドリーサービスを利用しようと何度かコールしましたが、一度も出てもらえませんでした。

8/10 Good

b.bowker, catba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not much here

staff were excellent and the rooms and restaurant were great but halong itself is very dull with absolutely nothing to see or do.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jojo260, Vietnam

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Poor service

The service was not great. With a couple of incidents making this hotel the worse one we stayed in during our trip x

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nothing special but still good

The bed was like sleeping on a park bench.

6/10 Okay

mmxxii, SLC, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not bad but stop acting 5 star

hotel is not as big a deal from the main road and "beach" as others said. the hotel was good, the pool is an after thought that is in fact out front/side of hotel but we enjoyed it very much. maybe just because we are experienced travellers and and are grateful when we have things like a pool and an excellent view from what you paid (not allowed to say how much but it was great) The people in Halong area were not at all nice and I would not go back to the area at all. wish I had just been happy seeing pics of it for all the hassle getting there and back (not an easy ride there on shared mini-bus)

10/10 Excellent

Rosie Lee, Coventry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Really great stay! Room a lot bigger than we thought! Service was great! Rooms cleaned daily, bath robes, slippers etc. Surrounding area has everything you need at all different price ranges. Night market and beach are less than a minute walk from hotel and there are plenty of tour places around with the boat port (where the bay tours lead from) is within walking distance too. Definitely recomend!

8/10 Good

Vin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay at Starcity

Hotel location was great but not beside of the main road. Need to walk in around 5 mins and walking distance to Halong night market. Service was excelent and friendly staff.

8/10 Good

Andy, Thailand-Germany

Liked: Cleanliness, staff & service, room comfort

Friendly Hotel, good for one night

Starcity shares the problem of the whole region: Nobody will stay there longer than two nights - people visit Halong Bay on boat cruise (1 or two nights) and have one overnight stay before or after the cruise. Starcity is nice and rather well located, as a taxi can bring you anywhere you like. Breakfast was ok, but not very western, as they accomodate 95% Chinese and other Aseans. But a backpacker can easily survive - rooms are big enough, the view is ok (if the weather is on your side), staff is friendly (but speaks no English) and the restaurant in the hotel and all restaurants around the hotel are good and cheap. Starcity has got the charme of the seventies, but this common to almost all hotels in the area. Tourism industry has changed the flair over the years. Finally, we can recommend it and would come back.

6/10 Okay

Chen, Singapore

Location is alright only

Hotel is in a small road with piece of empty land in front of it. Still relatively close to night market. Pool pictures on website are so deceiving, its a standalone outdoor pool by the side of the carpark. Breakfast is acceptable. Hotel mainly catered for tour groups.

8/10 Good

Jin ho, spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

overall good stay no complain

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Le personnel ne parle pas du tout anglais et est souvent incompétant ; on y perd sa patience et son temps. Sinon les chambres sont propres et agréables.

6/10 Okay

john, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great view

overall good hotel with a very limited restaurant menu.very helpful staff

6/10 Okay

ds999, margate, kent. uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful value, comfortable hotel - great views

great value for money. up a hill about 200 yards from seafront and a one dollar taxi/mc taxi ride to public jetty with junks to see halong bay. great views from rooms with sea views on upper floors. comfy room, good a/c, clean with big comfortable bed and full size bath in bathroom. fridge with reasonably priced beers etc. great brekky with local and western items including omlette chef! reception staff very helpful, nothing too much trouble - even called united airlines office in vietnam for me - thoroughly recommend