My family arrived at this property and immediately encountered the smell of musk and mildew. Upon further inspection we found stained pillow cases, hair in the shower, a load of gross wet towels in the washer which appeared to cause the smell and worst of all dead roaches on the floor. I immediately called VRBO who then brought this property manager in on the call in order to cancel the stay. Katie, the property manager offered to come clean but after traveling with two children under 2 all day and not feeling comfortable having my youngest son crawl on the unsanitary floors we canceled and were told we would be refunded. We have yet to receive any refund from the property manager. She has refused to answer any call, text or message from me through VRBO. I have run out of patience and am leaving this review to warn other families that this property owner lacks integrity and the ability to uphold a sanitary standard for her residence. Despicable and disgusting. Do not stay here.