Title: Gran Melia Palacio de Isora (Resort) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1876184&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gran Melia Palacio de Isora Travelers start their day with a hearty breakfast at this eco-certified resort before lounging by the oceanfront pool with spectacular views ## Photo gallery for Gran Melia Palacio de Isora ![Aerial view - Gran Melia Palacio de Isora (Guia de Isora)](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/9538a6d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor wedding area - Gran Melia Palacio de Isora (Guia de Isora)](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/93f222bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![9 restaurants, breakfast, lunch, dinner served; international cuisine - Gran Melia Palacio de Isora (Guia de Isora)](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/a753994b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![9 restaurants, breakfast, lunch, dinner served; international cuisine - Gran Melia Palacio de Isora (Guia de Isora)](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/aad3b758.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Gran Melia Palacio de Isora (Guia de Isora)](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/fbbb7df7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Gran Melia Palacio de Isora offers a luxury getaway near Alcala Beach. Guests can dine at 9 different restaurants serving international cuisine, rejuvenate at Spa by Clarins with hydrotherapy treatments and yoga classes, or sip drinks at the poolside bar. ## Reviews 8.8 Excellent ## Popular amenities - All-inclusive - Spa - Pet friendly - Free WiFi - Restaurant ## Room options All rooms 2 beds 3+ beds 1 bed Showing 17 of 17 rooms ### View all photos for Deluxe Room (Front Sea View) ![Beach/ocean view](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/a20362f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Front Sea View) 8.8 Excellent 3 reviews ### Highlights Furnished balcony or patio Air conditioning Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Bathrobes Bidet - 517 sq ft - Ocean view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Deluxe Room (2+1) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/5f50bc28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (2+1) ### Highlights Furnished balcony or patio Air conditioning Flat-screen TV Sofa bed - single Premium bedding Down duvet Blackout drapes/curtains Bathrobes - 516 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Suite (2+1) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/32bd0a40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (2+1) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Refrigerator Dining table Flat-screen TV - 840 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Room Partial Sea View (2+1) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/ee3d3579.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room Partial Sea View (2+1) ### Highlights Furnished balcony or patio Air conditioning Flat-screen TV Sofa bed - single Premium bedding Down duvet Blackout drapes/curtains Bathrobes - 592 sq ft - Partial ocean view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Suite ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/32bd0a40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Refrigerator Dining table Flat-screen TV - 840 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite (2+2) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/32bd0a40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (2+2) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Refrigerator Dining table Flat-screen TV - 732 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Family Room (2+2) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/c90a8e39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room (2+2) ### Highlights Furnished balcony or patio Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Bathrobes - 517 sq ft - Sleeps 4 - 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed ### View all photos for Deluxe Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/5f50bc28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 5 reviews ### Highlights Furnished balcony or patio Air conditioning Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Bathrobes Bidet - 517 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Deluxe Room, Partial Ocean View ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/ee3d3579.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Ocean View 9.0 Wonderful 6 reviews ### Highlights Furnished balcony or patio Air conditioning Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Bathrobes Bidet - 581 sq ft - Partial ocean view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Red Level Suite Ocean View ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/415ba709.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Suite Ocean View ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Club Lounge Refrigerator Dining table - 850 sq ft - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Red Level Master Suite 2 Bedrooms Resort View ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/91530769.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Master Suite 2 Bedrooms Resort View ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Club Lounge Refrigerator Dining table - 1249 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Twin Beds ### View all photos for Deluxe Family Room ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/c90a8e39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Furnished balcony or patio Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Bathrobes - 534 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Deluxe Room (Front Sea View 2+1) ![Beach/ocean view](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/a20362f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Front Sea View 2+1) ### Highlights Furnished balcony or patio Air conditioning Flat-screen TV Sofa bed - single Premium bedding Down duvet Blackout drapes/curtains Bathrobes - 517 sq ft - Ocean view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed ### View all photos for Red Level Master Suite 2 Bedrooms Ocean View ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/415ba709.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Master Suite 2 Bedrooms Ocean View ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Club Lounge Refrigerator Dining table - 1421 sq ft - 2 bedrooms - Partial ocean view - Sleeps 6 - 1 King Bed and 2 Twin Beds ### View all photos for Red Level Suite Ocean View (2+2) ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/415ba709.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Suite Ocean View (2+2) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Club Lounge Refrigerator Dining table - 840 sq ft - 1 bedroom - Partial ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Red Level, Suite, Resort View ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/f5e4ffdb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level, Suite, Resort View ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Club Lounge Refrigerator Dining table - 840 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Two Bedroom Master Suite ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1880000/1876200/1876184/5e2ba624.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite 10.0 Exceptional 1 review ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Refrigerator Dining table Flat-screen TV - 1421 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGuia-De-Isora-Hotels-Gran-Melia-Palacio-De-Isora.h1876184.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGuia-De-Isora-Hotels-Gran-Melia-Palacio-De-Isora.h1876184.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.20487%2C-16.83069&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rGXHhzVCpWayy0BPZu2X2_gJ_eM=) Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686 #### What's nearby - Tenerife Beaches \- 7 min walk \- 0.6 km - Alcala Beach \- 7 min walk \- 0.6 km - Playa de Baja Larga \- 10 min walk \- 0.9 km - Playa de Punta Blanca \- 15 min walk \- 1.3 km - Playa de los Tarajales \- 5 min drive \- 1.9 km #### Getting around - Tenerife South Airport (TFS) - 27 min drive #### Restaurants - ‪Agave - ‬6 min walk - ‪Tamara Lobby Bar - ‬4 min drive - ‪Pangea (Gran Meliá Palacio De Isora) - ‬1 min walk - ‪La Divina - ‬10 min walk - ‪Isora Pool Bar - ‬4 min drive ## About this property ### Gran Melia Palacio de Isora Luxury resort near Alcala Beach Located close to Los Gigantes Marina and Los Gigantes Beach, Gran Melia Palacio de Isora provides 2 poolside bars, a beach bar, and a terrace. Active travelers can enjoy archery, Pilates, and volleyball at this resort. Indulge in a deep-tissue massage, Ayurvedic treatments, and a detox wrap at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; Gran Melia Palacio de Isora also has shopping on site, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room. You'll also enjoy perks such as: - 3 outdoor pools and a children's pool, along with a waterslide, cabanas, and sun loungers - Buffet breakfast (surcharge), 2 outdoor tennis courts, and self parking (surcharge) - An electric car charging station, supervised childcare (surcharge), and tennis lessons on site - Smoke-free premises, tour/ticket assistance, and beach umbrellas - Guest reviews give top marks for the helpful staff Room features All 604 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and bathrobes. Extra conveniences in all rooms include: - Bidets, free toiletries, and hair dryers - 32-inch flat-screen TVs with cable channels - Furnished balconies or patios, wardrobes/closets, and recycling ### All-inclusive details All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and select beverages included Premium alcoholic beverages included In-room minibar (non-alcoholic beverages included) ### Land activities Fitness facilities Volleyball Kids club ### Lessons/classes/games Aerobics Pilates Yoga ### Entertainment Onsite live performances ## Similar properties ![6 outdoor pools](https://images.trvl-media.com/lodging/2000000/1330000/1323500/1323449/fbcb40d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Vincci Selección La Plantación del Sur Costa Adeje - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 897 reviews CA $451 CA $483 total includes taxes & fees Dec 24 - Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1323449&PinnedHotelID=1323449&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Self parking on site (EUR 10 per night) - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children - 2 poolside bars - 5 bars/lounges - 9 restaurants - A beach bar - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Agave - L´Olio Trattoria & Pizza - Nami Asian Bistro - Oasis Mediterranean - Pangea Food Market ### Things to do - 2 outdoor tennis courts - 24-hour gym - 3 outdoor padel courts - 3 outdoor pools - Arcade/game room - Archery - Children's pool - Fitness classes - Free children's club - Full-service spa - Pilates classes - Segway rentals/tours - Shopping - Splash pad - Tennis lessons - Volleyball - Waterslide - Yoga classes ### Family friendly - 3 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's games - Children's pool - Free children's club - Laundry facilities - Lifeguards on site - Snack bar/deli - Splash pad - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 12,917 square feet of conference space - 15 meeting rooms - Business center ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - In a nature reserve - On the beach - On the boardwalk/promenade - Outdoor entertainment area - Outdoor furniture - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 12 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Sauna - Spa open daily - Sports massages - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (51 inch wide door) - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to elevator - Wheelchair-accessible restaurant ### More - 4 buildings - 5 floors - Ballroom - Banquet hall - Built in 2008 - Lifeguards - Mediterranean architecture - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable/satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Iron/ironing board on request - Laptop-compatible safe - Phone - Recycling ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 80 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children - Self parking fee: EUR 10 per night - Pet fee: EUR 80 per pet, per day - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards, debit cards, and cash This property uses a grey water recycling system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 16 years old are not allowed in the fitness facility Guests under 16 years old are not allowed in the spa ### Property is also known as Gran Melia Palacio Gran Melia Palacio Hotel Gran Melia Palacio Hotel Isora Gran Melia Palacio Isora Gran Melia Guia De Isora Gran Melia Palacio De Isora Hotel Alcala Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife Palacio De Isora Gran Melia Gran Meliá Palacio Isora Hotel Guia de Isora Gran Meliá Palacio Isora Hotel Gran Meliá Palacio Isora Guia de Isora Gran Meliá Palacio Isora RedLevel At Gran Melia Palacio De Isora Guia Tenerife Gran Melia Palacio de Isora Gran Meliá Palacio Isora Resort Guia de Isora Gran Meliá Palacio Isora Resort Gran Meliá Palacio de Isora Gran Melia Palacio de Isora Resort Gran Melia Palacio de Isora Guia de Isora Gran Melia Palacio de Isora Resort Guia de Isora ## Frequently asked questions ### Does Gran Melia Palacio de Isora have a pool? ### How much does it cost to stay at Gran Melia Palacio de Isora? ### Is Gran Melia Palacio de Isora pet-friendly? ### How much is parking? ### What time is check-in at Gran Melia Palacio de Isora? ### What time is check-out at Gran Melia Palacio de Isora? ### Are there all-inclusive benefits at Gran Melia Palacio de Isora? ### Where is Gran Melia Palacio de Isora located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Gran Melia Palacio de Isora Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.0 Location ### 8.8 Staff & service ### 8.2 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 281 8 - Good 133 6 - Okay 33 4 - Poor 19 2 - Terrible 13 ## Reviews ### 6/10 Okay #### Dmitri A. Nov 9, 2025 Liked: Cleanliness, staff & service Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful. ##### Dmitri A. Stayed 8 nights in Oct 2025 ### 6/10 Okay #### Lok Dec 20, 2025 Liked: Property conditions & facilities The room cleaning was a bit average. After cleaning each day, floors are still dirty. Noticed they don’t hoover but instead uses a mop which looks rather dirty. After clean, floors still makes my feet dirty. Breakfast has good variety but quality not great but overall ok. Staff not trained well, some are good but general saying hi when they see you not always the case. Staff doesn’t always know things and answer your questions. ##### Lok Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Helga Mar 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service and amenities. Beautiful property. Very friendly staff. ##### Helga Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Anna May 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved this hotel, the pool is beautiful and just the prefect place to relax. ##### Anna Stayed 3 nights in May 2024 ### 10/10 Excellent #### Sarah Sep 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated ##### Sarah Stayed 7 nights in Sep 2024 ### 10/10 Excellent #### Riccardo Feb 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing Anytime we feel like at home , with all the amenities always available ##### Riccardo Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### jayne Jan 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Food in a beautiful setting A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me ##### jayne Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Nimalan Dec 7, 2023 Liked: Property conditions & facilities Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well. ##### Nimalan Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Ariel Sep 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very friendly staff. Pools are amazing. Breakfast was great ##### Ariel Stayed 9 nights in Aug 2024 ### 10/10 Excellent #### Jessica Feb 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel with service minded staff An extremely well run large hotel with service minded staff and nice entertainment in the evenings. ![Beautiful green gardens](https://a.travel-assets.com/ugc/hotel-reviews/A1989266DD52A2CC8954B29BFD7C7CC7FD194DBF1706969817776.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jessica Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Ntobeko Mar 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brilliant place wish we had more time. Very clean and the surroundings are breath taking. ##### Ntobeko Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### John Feb 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Favourite hotel in Tenerife Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location. ##### John Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Nicholas Apr 11, 2024 Liked: Property conditions & facilities Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby. ##### Nicholas Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Mark Dec 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special. ##### Mark Stayed 5 nights in Dec 2024 ### 8/10 Good #### Michael John Oct 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist ##### Michael John Stayed 8 nights in Sep 2023 ### 10/10 Excellent #### Rachel Feb 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday ##### Rachel Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Anne Jan 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Another lovely stay in Gran Melia Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable! ##### Anne Stayed 5 nights in Jan 2024 ### 8/10 Good #### Wendy May 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely break A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely. ##### Wendy Stayed 5 nights in May 2024 ### 10/10 Excellent #### Maxine Sep 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel. ##### Maxine Stayed 3 nights in Sep 2023 ### 6/10 Okay #### Martha Jan 29, 2025 The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025\. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful. ##### Martha Stayed 5 nights in Jan 2025 ### 8/10 Good #### Marija Aug 18, 2023 Liked: Property conditions & facilities Disliked: Staff & service, amenities The room was quiet but every thing is a little worn out. No view that was promised by seller. Very bad communication with stuff. ##### Marija Stayed 4 nights in Aug 2023 ### 6/10 Okay #### Everaud Sep 2, 2024 Disliked: Staff & service, property conditions & facilities You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see). ##### Everaud Stayed 7 nights in Aug 2024 ### 8/10 Good #### Chelsea Fagan Oct 1, 2024 Liked: Property conditions & facilities Disliked: Staff & service Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above. ##### Chelsea Fagan Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### Francesco Oct 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end. ##### Francesco Stayed 2 nights in Oct 2024 ### 8/10 Good #### Terence George Oct 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Well run facilities across the whole site ![](https://a.travel-assets.com/ugc/hotel-reviews/25d23266-2a9e-4e5c-a555-ceea9f3f8aa8-1761725659413.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Terence George Stayed 4 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Radisson Blu Resort & Spa, Gran Canaria Mogan](https://www.expedia.ca/Mogan-Hotels-Radisson-Blu-Resort-Spa.h16085753.Hotel-Information) > > [Hotels in Kelowna](https://www.expedia.ca/Kelowna-Hotels.d3997.Travel-Guide-Hotels) > > [Santa Catalina, a Royal Hideaway Hotel](https://www.expedia.ca/Las-Palmas-De-Gran-Canaria-Hotels-Santa-Catalina.h11800.Hotel-Information) > > [Fairmont Mayakoba Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba-All-Inclusive.h10364193.Hotel-Information) > > [Wyndham Reef Resort Grand Cayman](https://www.expedia.ca/East-End-Hotels-Wyndham-Reef-Resort-Grand-Cayman.h480789.Hotel-Information) > > [Historic Hotels in New Brunswick](https://www.expedia.ca/Destinations-In-New-Brunswick-Historic-Hotel.0-0-d11161-tHistoricHotel.Hotel-Filter-Destinations) > > [Sandos Papagayo Hotel](https://www.expedia.ca/Yaiza-Hotels-Sandos-Papagayo-Hotel.h1200264.Hotel-Information) > > [Hotels in Valemount](https://www.expedia.ca/Valemount-Hotels.d6139230.Travel-Guide-Hotels) > > [Palazzo Montemartini Rome, A Radisson Collection Hotel](https://www.expedia.ca/Rome-Hotels-Palazzo-Montemartini-Rome.h6694839.Hotel-Information) > > [Holiday Inn Express Newark Airport Elizabeth by IHG](https://www.expedia.ca/Newark-Hotels-Holiday-Inn-Express-Newark-Airport-Elizabeth.h26205.Hotel-Information) > > [Luxor Hotel and Casino](https://www.expedia.ca/Las-Vegas-Hotels-Luxor-Hotel-And-Casino.h15237.Hotel-Information) > > [Motels Spokane](https://www.expedia.ca/Spokane-Motels.d602959-aaMotels.Travel-Guide-Accommodation) > > [Barceló Santiago - Adults Only](https://www.expedia.ca/Santiago-Del-Teide-Hotels-Barcelo-Santiago.h970635.Hotel-Information) ### Flights > [Flights from Sidney (YYJ) to Cancun (CUN)](https://www.expedia.ca/lp/flights/yyj/cun/victoria-to-cancun) > > [Flights from Kailua-Kona (KOA) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/koa/yvr/kailua-kona-to-vancouver) > > [Flights from Minneapolis - St. Paul (MSP) to Nashville (BNA)](https://www.expedia.ca/lp/flights/msp/bna/minneapolis-to-nashville) > > [Flights from Saint John (YSJ) to Nashville (BNA)](https://www.expedia.ca/lp/flights/ysj/bna/saint-john-to-nashville) > > [Flights from Calgary (YYC) to Lisbon District (LIS)](https://www.expedia.ca/lp/flights/yyc/lis/calgary-to-lisbon) > > [Flights from Toronto (YYZ) to Sanya (SYX)](https://www.expedia.ca/lp/flights/yyz/syx/toronto-to-sanya) > > [Flights from Kelowna (YLW) to Calgary (YYC)](https://www.expedia.ca/lp/flights/ylw/yyc/kelowna-to-calgary) ### Cars > [Car rentals in Halifax](https://www.expedia.ca/Car-Rentals-In-Halifax.d602873.Car-Rental-Guide) > > [Car rentals in Vernon](https://www.expedia.ca/Car-Rentals-In-Vernon.d10619.Car-Rental-Guide) ### Packages ### General