Title: Hotel Chocolate Deluxe - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=83412973&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Chocolate Deluxe Warm hospitality and delicious treats await travelers just steps from Juarez Theater, creating a memorable stay in the heart of Guanajuato ## Photo gallery for Hotel Chocolate Deluxe ![42-inch Smart TV with satellite channels, TV - Hotel Chocolate Deluxe (Guanajuato)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/d643156a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds - Hotel Chocolate Deluxe (Guanajuato)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/70956242.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio Suite (Cadbury) | Bathroom - Hotel Chocolate Deluxe (Guanajuato)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/ecd1ba61.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Chocolate Deluxe (Guanajuato)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/5c644558.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio Suite (Cadbury) | Living room - Hotel Chocolate Deluxe (Guanajuato)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/8cef4736.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Chocolate Deluxe in Zona Centro blends history and vibrant culture. Enjoy the manager's reception, relax with coffee at the café, or dine at the on-site restaurant. Helpful staff and free WiFi throughout ensure a comfortable, connected experience in this central location. ## Reviews 7.8 Good ## Popular amenities - Parking included - Free WiFi - Restaurant - Bar - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan. 3 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 4 - Jan. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=83412973&PinnedHotelID=83412973&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/d4ce7ebc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 3 reviews ### Highlights Balcony or patio Soundproofed Individually furnished Individually decorated Smart TV Hypo-allergenic bedding Pillow menu Down duvet - City view - Sleeps 2 - 1 King Bed ### View all photos for Superior Quadruple Room (Larin) ![Superior Quadruple Room (Larin)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/5ce5b1ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room (Larin) 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Smart TV Hypo-allergenic bedding Pillow menu Down duvet Blackout drapes/curtains - 172 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Double Room (Xocolatl) ![Deluxe Double Room (Xocolatl)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/835c90d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Xocolatl) 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Smart TV Hypo-allergenic bedding Pillow menu Down duvet Blackout drapes/curtains - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Classic Double Room (Cocoa) ![Classic Double Room (Cocoa)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/82541fe8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room (Cocoa) 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Smart TV Hypo-allergenic bedding Pillow menu Down duvet Blackout drapes/curtains - 172 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Elite Double Room (Muffin) ![Elite Double Room (Muffin)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/064ec077.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Double Room (Muffin) 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Smart TV Hypo-allergenic bedding Pillow menu Down duvet Blackout drapes/curtains - 194 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Studio Suite (Cadbury) ![Deluxe Studio Suite (Cadbury)](https://images.trvl-media.com/lodging/84000000/83420000/83413000/83412973/2a123aca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite (Cadbury) 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Smart TV Hypo-allergenic bedding Pillow menu Down duvet Blackout drapes/curtains - 194 sq ft - Sleeps 4 - 1 King Bed OR 1 Queen Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGuanajuato-Hotels-CHOCOLATE-DELUXE.h83412973.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGuanajuato-Hotels-CHOCOLATE-DELUXE.h83412973.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.01270%2C-101.25114&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1XJwhOALdauI1LhIuTHqB0CczWQ=) Temezcuitate Zona Centro, Guanajuato, GTO, 36000 #### What's nearby - Juarez Theater \- 5 min walk \- 0.5 km - Union Garden \- 5 min walk \- 0.5 km - University of Guanajuato \- 7 min walk \- 0.6 km - Pipila Monument \- 7 min walk \- 0.6 km - Alley of the Kiss \- 10 min walk \- 0.9 km #### Getting around - Bajío Intl. Airport (BJX) - 34 min drive #### Restaurants - ‪Santo Café - ‬3 min walk - ‪The Beer Company Tasting Room - ‬2 min walk - ‪El Chahuistle - ‬3 min walk - ‪Vivo Café - ‬3 min walk - ‪Bar Fly - ‬1 min walk ## About this property ### Hotel Chocolate Deluxe Hotel located in Zona Centro You can look forward to a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services at Hotel Chocolate Deluxe. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a restaurant. You'll also enjoy perks such as: - Free valet parking - A porter/bellhop, luggage storage, and a 24-hour front desk - Tour/ticket assistance, a water dispenser, and smoke-free premises - Guest reviews say great things about the helpful staff Room features All guestrooms are individually furnished, and offer comforts such as pillow menus, as well as thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Hypo-allergenic bedding and down comforters - Bathrooms with showers and hair dryers - 42-inch Smart TVs with satellite channels - Wardrobes/closets, coffee/tea makers, and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/34000000/33250000/33242400/33242309/1ad7aa67.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chocolate Suites Zona Centro - Pet friendly - Parking included - Free WiFi - Restaurant 8.2 Very good 271 reviews CA $35 CA $42 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=33242309&PinnedHotelID=33242309&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/113000000/112300000/112294300/112294296/bf203ad6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chocolate Carruaje Guanajuato - Pool - Spa - Pet friendly - Parking included 7.6 Good 156 reviews CA $64 CA $77 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=112294296&PinnedHotelID=112294296&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Single Room, 1 Double Bed | Street view](https://images.trvl-media.com/lodging/21000000/20110000/20102600/20102597/9d122916.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Rita Zona Centro - Free WiFi - Restaurant - Housekeeping - 24/7 front desk 8.2 Very good 208 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=20102597&PinnedHotelID=20102597&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room | Terrace/patio](https://images.trvl-media.com/lodging/96000000/95140000/95136000/95135997/735df9ef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Von Humboldt Zona Centro - Free WiFi 8.0 Very good 36 reviews CA $70 CA $84 total includes taxes & fees Jan 7 - Jan 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=95135997&PinnedHotelID=95135997&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Studio Suite | View from room](https://images.trvl-media.com/lodging/54000000/53840000/53839000/53838901/c09214ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Vista Hotel Zona Centro - Parking included - Free WiFi - Housekeeping - 24/7 front desk 7.6 Good 207 reviews CA $61 CA $73 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=53838901&PinnedHotelID=53838901&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53840000/53838900/53838847/ee188cd2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Guanajuato Zona Centro - Free WiFi - Breakfast available - Housekeeping - 24/7 front desk 7.6 Good 149 reviews CA $61 CA $73 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=53838847&PinnedHotelID=53838847&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/55000000/54890000/54884800/54884784/9f4cf0d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mesón Cuévano Zona Centro - Breakfast included - Free WiFi - Parking available - Housekeeping 8.6 Excellent 320 reviews CA $56 CA $68 total includes taxes & fees Jan 5 - Jan 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=54884784&PinnedHotelID=54884784&HadPinnedHotel=true®ionId=-1&adults=2) ![Panoramic Studio Suite (Plus)](https://images.trvl-media.com/lodging/33000000/32110000/32106400/32106398/w3110h2096x0y0-8075dd6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Corazon Mexicano Zona Centro - Breakfast included - Free WiFi - Restaurant - Business services 8.6 Excellent 646 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=32106398&PinnedHotelID=32106398&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/19000000/18930000/18920800/18920775/9b564398.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mesón del Rosario Zona Centro - Free WiFi - Laundry - Housekeeping - 24/7 front desk 8.6 Excellent 242 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=18920775&PinnedHotelID=18920775&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/8000000/7880000/7875500/7875420/3fe69098.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mansión del Cantador Zona Centro - Breakfast included - Free WiFi - Restaurant - Business services 8.0 Very good 356 reviews CA $59 CA $71 total includes taxes & fees Jan 6 - Jan 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=7875420&PinnedHotelID=7875420&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free 24-hour offsite parking - Free secured, covered valet parking on site - Limited onsite valet parking - Onsite parking options include a carport ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Hypo-allergenic bedding - Pillow menu ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with satellite channels ### Food and drink - Coffee/tea maker - Minibar - Restaurant dining guides ### More - Individual decor - Individual furnishings - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 20 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a smoke detector ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as CHOCOLATE DELUXE Hotel Chocolate Deluxe Hotel Hotel Chocolate Deluxe Guanajuato Hotel Chocolate Deluxe Hotel Guanajuato ## Frequently asked questions ### Is Hotel Chocolate Deluxe pet-friendly? ### How much is parking? ### What time is check-in at Hotel Chocolate Deluxe? ### What time is check-out at Hotel Chocolate Deluxe? ### Where is Hotel Chocolate Deluxe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Chocolate Deluxe Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.6 Amenities ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 28 8 - Good 14 6 - Okay 10 4 - Poor 7 2 - Terrible 4 ## Reviews ### 6/10 Okay #### Francisco Dec 1, 2025 Room looked better in pictures. No phone to contact reception. ##### Francisco Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Line Dec 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved our stay…it’s out of the way but quiet and very easy to accès to the cebtre ##### Line Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Marco Nov 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super good and safe ##### Marco Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Noe Oct 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All was excellent ##### Noe Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Line Dec 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff were great. The view spectacular and we liked that we were away from the busyness of the centre ##### Line Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Suzanne Oct 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The patios and restaurant I really like but I did not enjoy the walk to Centro because it is so very steep. ##### Suzanne Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Charles Feb 23, 2024 Liked: Staff & service, amenities, property conditions & facilities Great value for money, fantastic view of the city from the property and from the rooms. Short walk down the hill into the city centre. Parts of the property seemed a little tired, however for the value this wasn’t an issue. ##### Charles Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Lilia Jan 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful weekend The hotel staff were very attentive and helpful. The hotel was very clean and the room had an amazing view of Guanajuato. They have parking. It's a little hike down to the center of town and they offer shuttle service at a small cost up and down too.. We had a wonderful relaxing stay. Definitely will book there again. ##### Lilia Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Maria Dec 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend it \*5\*, might not be a fancy big chain worldwide known hotel... but what makes it special and unique is the "Staff" from the Ladies at the front desk to the housekeeping lady and the drivers that transport you for free from and to the hotel to downtown up to 4 times a day, Really nice people. Also, they offer free breakfast! Definitely coming back on the next trip. ##### Maria ### 8/10 Good #### Claudia Nov 26, 2024 Liked: Staff & service It’s a co nice place, but slow service and they need to improve cleaning ##### Claudia Stayed 2 nights in Nov 2024 ### 8/10 Good #### Patrick Jan 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is clean and very nice with a great view of the city below. Staff is helpful and friendly. You have to walk about 325 meters to sister property for breakfast. Rooms don't have heat or air conditioning. ##### Patrick Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Benjamin Abraham Dec 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Benjamin Abraham Stayed 1 night in Dec 2024 ### 8/10 Good #### Michelle Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved the city and view but disappointed in hotel Amenities not as listed on own website nor hotels.com. No coffee maker in room or in hotel. Restaurant only opens at 8 am. Nothing in the area outside hotel for food unl Staff is friendly but amenities lacking, especially at the Deluxe location, which is a 350 meter walk away up the road (also not clearly indicated when booking). Restaurant is also in other hotel. Nice room, comfortable and quiet with superb view. Minibar is great, but with lack of food services in area, a coffee station is required, either in the rooms or in common area as listed in description. ![Deluxe room](https://a.travel-assets.com/ugc/hotel-reviews/5BCDB17DC6203085D9417A1DE06C821FDBF6A0FD1742236961519.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View](https://a.travel-assets.com/ugc/hotel-reviews/A8A5A81C63880C91A1CD4132B87BCBD50001F17F1742236960480.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michelle Stayed 2 nights in Mar 2025 ### 6/10 Okay #### John May 30, 2024 Liked: Cleanliness, staff & service, amenities The staff were very friendly and helpful. Not really close to the center but transportation is provided for a fee. I guess we should have read the room description a bit better as the room we booked did not have AC and was very warm. We were moved to another of their locations and the room had AC and was very spacious. We had a great view of the city at this location. The only thing that I will complain about was that the beds are very hard and uncomfortable. We had a great time in Guanajuato! Very beautiful city! ##### John Stayed 5 nights in May 2024 ### 10/10 Excellent #### Martin Raul Sep 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nonr ##### Martin Raul Stayed 2 nights in Sep 2023 ### 4/10 Poor #### Priscila May 27, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Price was very affordable and the customer service in person was good ( not over messages). Then room was dirty and it had stains on the bed sheets, we found some clothes in the bathroom and the worst part there’s no A/C. They also try to change my reservation and resell me the same room for a higher price ( because I arrived after their check-in hours) ##### Priscila Stayed 3 nights in May 2024 ### 6/10 Okay #### Paul Apr 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities The hotel was not in the location shown on Expedia. Rather than being in the center of town it is high on a hill, requiring a steep walk down and back up the hill to visit the center. My room was not at the main hotel but at a secondary location which was a walk down the street and down a hill. The property has many stairs to go down to the garden then more stairs to the room. The room has a nice coloured glass window, but it has no curtain, so the lights in the garden shine in the room all night. There were no baked goods for breakfast as stated on the offer for the room, and to get a coffee in the morning it is required to walk back to the main hotel. The ##### Paul Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### violeta Nov 15, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best customer service ever! Where can i start. We got lost finding the hotel as gps is tricky after calling hotel Jackie send over her driver Antonio to where we were at and guided us to the hotel. Location is good once you get the hang of it. Just remmeber to always go by Panoramic rd. Walk to the center was about 10min. parking is at their location right newct door thats were you park but its 1min walk not bad. Sayra at check in provided excellent customer service and kept it professional when we were having issues witht the reservation system. Rooms spacious, balcony. Fridge in room w drinks, price menu making it convenient for the guest. ##### violeta Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### German Israel Jan 3, 2026 Liked: Cleanliness, amenities, property conditions & facilities Excelente lugar, el.centro muy cercano, si es subir y bajar muchas escaleras, pero pues estamos en Guanajuato, que puedes esperar, muy comodo y limpio el lugar ##### German Israel Stayed 1 night in Jan 2026 ### 2/10 Terrible #### Juanis Aug 31, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Desagradable pues te mandan a un hotel a registrar y el hospedaje es en otro hotel ,la limpieza de las camas muy mal tenían cabellos y manchas hasta el olor del perfume del huésped anterior.lo bueno es que ya conocí el lugar y no regresaré y no lo recomiendo. Es mejor hospedarse en el castillo de santa Cecilia ##### Juanis Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jorge Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lejos y al mismo tiempo tan cerca. Estuvo agradable la hospitalidad. El cuarto estaba limpio y amplio. La distancia al centro fue relativamente cerca y al mismo tiempo está lejos del bullicio del centro. ##### Jorge Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Mario Jun 16, 2025 Liked: Staff & service, property conditions & facilities, room comfort Lugar muy bonito, algo confuso para llegar pero hermoso, la habitación muy cómoda ##### Mario Stayed 1 night in Jun 2025 ### 6/10 Okay #### Juan Daniel Apr 14, 2025 En la propiedad no hay servicio de WiFi y faltan muchas cosas que en la reservación dicen que tienen ##### Juan Daniel Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Marco Mar 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Guanajuato Una vista excelente del centro histórico de Guanajuato ##### Marco Stayed 1 night in Mar 2025 ### 4/10 Poor #### FELIPE DE JESUS Jan 24, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Es muy difícil subir y bajar escaleras con equipaje y no hay servicio de personal, para dar soporte,afuera no pasa transporte para el centro,tienes que bajar muchas escaleras para bajar.... aproximadamente 15 minutos,de regreso tienes que tomar taxi... ##### FELIPE DE JESUS Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in West End](https://www.expedia.ca/West-End-Hotels.d6285003.Travel-Guide-Hotels) > > [All Inclusive Resorts and Hotels in Ecuador](https://www.expedia.ca/Destinations-In-Ecuador-All-Inclusive-Hotel.0-0-d51-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Rosewood San Miguel De Allende](https://www.expedia.ca/San-Miguel-De-Allende-Hotels-Rosewood-San-Miguel-De-Allende.h3907636.Hotel-Information) > > [InterContinental Porto - Palacio das Cardosas by IHG](https://www.expedia.ca/Porto-Hotels-InterContinental-Porto-Palacio-Das-Cardosas.h4272605.Hotel-Information) > > [Nautibeach Condos](https://www.expedia.ca/Cancun-Hotels-Nautibeach-Condos.h4015554.Hotel-Information) > > [The Guitar Hotel at Seminole Hard Rock](https://www.expedia.ca/Fort-Lauderdale-Hotels-The-Guitar-Hotel-At-Seminole-Hard-Rock.h41940388.Hotel-Information) > > [Motels West Kelowna](https://www.expedia.ca/West-Kelowna-Motels.d500523-aaMotels.Travel-Guide-Accommodation) > > [All Inclusive Resorts and Hotels in Mexico City](https://www.expedia.ca/Mexico-City-Hotels-All-Inclusive-Hotel.0-0-d178285-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Philippines](https://www.expedia.ca/Destinations-In-Philippines-All-Inclusive-Hotel.0-0-d145-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hilton Garden Inn Boston Brookline, MA](https://www.expedia.ca/Boston-Hotels-Hilton-Garden-Inn-Boston-Brookline.h51263672.Hotel-Information) ### Flights > [Flights from Calgary (YYC) to Florence (FLR)](https://www.expedia.ca/lp/flights/yyc/flr/calgary-to-florence) > > [Flights from Vancouver (YVR) to Chengdu (CTU)](https://www.expedia.ca/lp/flights/yvr/ctu/vancouver-to-chengdu) > > [Flights from Vancouver (YVR) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yvr/las/vancouver-to-las-vegas) > > [Flights from North Syracuse (SYR) to West Palm Beach (PBI)](https://www.expedia.ca/lp/flights/syr/pbi/syracuse-to-west-palm-beach) > > [Flights from Dieppe (YQM) to San Francisco (SFO)](https://www.expedia.ca/lp/flights/yqm/sfo/moncton-to-san-francisco) > > [Flights from Edmonton (YEG) to Sacramento (SMF)](https://www.expedia.ca/lp/flights/yeg/smf/edmonton-to-sacramento) > > [Flights from Bangkok (BKK) to Incheon (ICN)](https://www.expedia.ca/lp/flights/bkk/icn/bangkok-to-seoul) ### Cars ### Packages > [Blue Mountain Village Vacations](https://www.expedia.ca/Blue-Mountain-Village.d553248621532864943.Destination-Travel-Guides) > > [Greece Vacations](https://www.expedia.ca/Greece.d67.Destination-Travel-Guides) ### General