Dear Mr Bamiere, Thank you very much for choosing Chrispy Waterpark Resort for your recent stay and for sharing your experiences with other guests. We hope you had a smooth trip back home. We're sorry that we were not able to fully meet your expectations and we apologize politely. My team tried their best to assist you. You got a lovely room with a sea view (higher category), and the maintenance didn't find any fault or noise. Our reception manager went with him to your room and sat there to inspect any potential noise.Rest assured that we will follow up on your comments and work on them, if possible, as they also help us improve.We will be very happy to welcome you again, whenever you decide to return to Crete and to send you our best wishes!With regards,Ioanna FovakiSales Department

Dear David, Thank you very much for choosing Chrispy Waterpark Resort for your recent stay and for sharing your experiences with other guests. We hope you had a smooth trip back home.It's such a pity that you didn't write in detail any comments of what it might went wrong.We're sorry that we were not able to fully meet your personal expectations and we apologize politely.We will be very happy to welcome you again, whenever you decide to return to Crete and to send you our best wishes!Kind regards,Ioanna FovakiSales Department

Dear Meget Fornøyd ,Thank you for your kind words and the endorsement.Kind Regards,Ioanna FovakiSales Department

Dear Azaria Barak, Greetings from Chania,Thank you very much for choosing Chrispy Waterpark Resort for your stay and for sharing your thoughts here. We hope you had a smooth trip back home and we apologise if we could not fully meet your personal expectations. The Duty manager tried to have a conversation with you but probably because of the language barrier wasn't understandable.Greece has a general issue with the stray animals .Following the new welfare law (act 2021) , it is legal to remove the animals from the home area , as it can be considered as passive abuse.The municipality is aware but doesn't act , and the fine could reach 40.000 euro.2020 & 2021 were tough years due to the Covid - 19 . There are areas with shadow around the hotel, but we prefer outside activities , for a better air circulation and to avoid trasmision of any flu as it is very common for kids.Furthermore , as much we disinfect for ants.There is always a chance to find 1 or 2.It's completely normal when a hotel is located in the countryside with gardens in house.Peak times are always difficult , even for the personnel , not only the guests.That's why we advise our guests to join at the start of a meal or a little before the end.In the common areas there is air condition .However , when our guests keep the doors open it doesn't get cool .In the night, most of them are closed for energy saving as we are following eco practises. At that time most of guests are sleeping.Moreover, the pool will be cleaned every day , night time. CL & PH is checked 3x a time. And even if you have rules , such as like taking a shower before entering the pool , not all guests follow it. This is a matter of respect to each other.Concerning the food now , there are always choices. It 's not easy to accommodate all the requirments for 600 guests.The food is exactly the same with the photos that are posted online.Breakfast is a usual American-international style , with a large choice.Lunch : there is always options of veg dishes , white & red meat dishes( those with bones aren't allowed due to the increased health hazard) , salads , a make your own salad station , fruits and dessertsFor the picky eaters , pizza and pasta options are always available.Dinner , standard greek with international choices. On Tuesdays , there is a greek night, asian food is available some days of the week. Once a week you can eat at the taverna for cretan food options.(I advise you to book the day of your either or the day after)We will be very happy to welcome you again, whenever you decide to return to Chania and to send you our best wishes!Kind regards,Ioanna FovakiSales Department

Dear Hawjin,Thank you for choosing Chrispy Waterpark Resort and for taking the time to review your recent stay with us. We regret any disappointment with some of our amenities. We apologise for not meeting your expectations.The food we serve is as per pictures which can be found online.There are several options , always include vegetables dishes, fish or shellfish , a white meat option and a red meat option.Guests can find a salad bar,a DIY salad bar,a dessert & fruit station.There are days which we serve , greek plates , others asian plates , and always our guests can find international dishes.If there any suggestions on how to accommodate the diatery requests for more than 500 guests , please send us an email to sales@chrispy.gr.We understand that you didn't eat pork but there were alternatives .We hope to have another opportunity to provide you with the warm and genuine hospitality for which we are known.Thank you for staying with us, and we hope to see you again soon.Best Regards,Ioanna Fovaki

Dear Haval Latif,Thank you very much for your rating.Kind Regards,Ioanna FovakiSales Department

Dear Karin,Thank you so much for your rating.Kind Regards,Ioanna FovakiSales Department

Dear Mr Stephen ,Thank you very much for choosing Chrispy Waterpark Resort and for sharing your thoughts here. We hope you had a smooth trip back home.We're sorry we could not fully meet your personal expectations. However , did you even manage to discuss your issues with the reception?Because I am sure if you did,you will think otherwise.The material is not plastic , it's polycarbonate.Glass material isn't safe ,especially in a family resort , so we use alternative options.Also, we have plenty of team members in the restaurant.Did you show them the dish in each case?Is it really undercooked or is it the greek way?We wish you all the best,Kind Regards,Ioanna FovakiSales Department

Dear Simon,Thank you much for your rating.King Regards,Ioanna FovakiSales Deparment

Dear Heikki,Thank you so much for your feedback and rating.We are looking forward to seeing you soon.Kind Regards,Ioanna FovakiSales Department

Dear Max , Thank you so much for your feedback.Kind Regards,Ioanna FovakiFront Office & Reservations Manager

Dear Rebecca ,Thank you so much for your rating. We are glad to know that you have enjoyed your time in our resort.Kind Regards,Ioanna Fovaki

Dear Andrers Thank you so much for your feedback and we are glad that your overall stay was satisfying . The location is clear all over the internet and is available for people to see prior making a reservation.For many of our guests the location is a perfect stayover for easy access to spectacular beaches such as Elafonisim,Menies and Falasarna,in the local wineries and brewery as well as the history of the island. We are looking forward to seeing you again at the near future. Kind Regards, Ioanna Fovaki Sales Department