Not sure why our rating would be poor as the only issue the guest had why a declining Expedia payment. Expedia corrected the issue. Spoke with guests in the morning at breakfast and no room or stay issues were communicated. These guests travelled with their dog where Briarcliff is pet friendly with no pet fees.

thank you for taking the time to leave us a review

thank you for taking the time to leave a review

This guest is not welcome back to our property, as they disturbed guests on other side of his room with loud voices and loud music. They also had a strong smell of cannabis in their room. We had to room move the guests next to his room and put the room off market for ozone cleaning. This is a very rare occasion for our peaceful property where guests are respectful to one another.

Thank you for taking the time to leave a review

Thank you for taking the time to leave us a review..

Thank you for taking the time to leave us a review..

Thank you for taking the time to leave us a review.

Thank you for taking the time to leave us a review.

Hi Elizabeth,We are sorry to hear that you thought our room was dirty. I can assure you that they are thoroughly cleaned after each guest visit. Most of the guests that leave us feedback find us charming. We did not hear from you directly with any concerns during your one-night stay. We appreciate feedback of any kind in an effort to always be improving the guest experience.

Mr. Kimm,This is the 3rd review we are responding to. We are hoping that you have received our two previous responses. We contacted Expedia on your behalf and you we not charged. We understand that you had issues with your room. We are sorry to hear that you had difficulty operating our lever door handles. The Innkeeper lives on property but was at the market during your brief time at Briarcliff.We were glad that your received assistance from our sister property the Red Lion Inn. Just to clarify, we are a vintage rehabbed charming roadside motel. The Red Lion Inn is an Iconic American Inn and completely different concepts. Our rooms are clean and simple, all shades in good working order. We appreciate feedback of any kind as we are always trying to improve our guest experience.

Thank you for taking the time to leave us such a lovely review. We truly appreciate it and hope to see you again soon.

Thank you for taking the time to leave us such a lovely review. We truly appreciate it and hope to see you again soon.

Thank you for taking the time to share your feedback. We are always working hard to improve our property to enhance our guest experience.

kind thanks for taking the time to leave a review. We apprecaite it.

We cannot respond to an anonymous review, and we have had no guest feedback from a hotel.com guest stating they had issues during their time here. We are not for everyone, but we are for most and are grateful for guests that share their experience either in person or online as we are always improving our guest experience.

thank you for taking the time to leave a review. You could have turned up the volume on the tv from the remote or the tv itself at anytime. Thank you for your feedback.

Thank you for taking the time to leave a review. We truly appreciate it.

Thank you for taking the time to leave us a review. We truly appreciate it.

Thank you for taking the time to rate your stay. We appreciate it.

Thank you for taking the time to leave us a review. We appreciate all feedback. As for the outside the grounds are kept by a landscaping team. And have 3 areas of wildflowers and take pride with being a super pollinator. As for the building we are a rehabbed motel from the 1950's and we are always working on the building to improve our guest experience.

Thank you for taking the time to leave a review.

Thank you for taking the time to leave us a review.

Emily, thank you for taking the time to leave us a review. We enjoyed your lovely company at breakfast.

Dennis, I love the birch wallpaper in that room, we will get in there to paste the peel. We have the lobby open 730am-1030am 7 days a week. The lobby door is mostly open while we are cleaning rooms for arrivals. There is an informational sheet hanging in the room that let's guest know they can reserve the lobby. The lobby has several tables available for a workspace. Thank you for taking the time to leave us a review.

Hi Lori,Thank you for taking the time to leave us a review. We understand the rate is higher in the height of the summer season in the Berkshires, please know the market and location set the rate. We are a renovated vintage motel from the 1950's, located at the base of Monument Mountain on 4 acres of green space. We are always improving our guest experience and are grateful to the guests who let us know of their experience while they are staying with us. We were happy to welcome you, your husband and your dog for a no pet fee ever stay. Another aspect of savings when staying at Briarcliff. We are aware of our desk chair cover being permanently stained. It is an Ikea chair that has been discontinued. We assure you that it has been laundered many times. As for the toilet, we have well water that is high in minerals, that leave a mineral deposit on all of the bathroom equipment. Again,I can assure you that our cleaning process addresses this issue. Lastly, we were happy to assist you after you check out with helping you clean up your dog before you headed back home, He is a good boy!

Thank you for taking the time to leave us a review. It was nice talking with you this morning and we hope to see you again and meet you little dog!

Thank you for taking the time to rate us on your stay! We appreciate your business.

Thank you for leaving us this review as my response will hopefully be helpful to other international travelers. We understand that not all international travelers will be able to use their phone for calling purposes while in the US. This being understood we ask that travelers please provide an email address in their reservation so that we may email their contactless check in information. We provide check in information on all 3rd party platforms and on our website. This information explains our contactless check in procedures. We either text or email check information to our guests. The Innkeeper lives onsite but does not have a 24-hour desk. We did not receive an email from you and do not check our social media for guest messages. We text, email and use our mobile phone to communicate with our guests. We are glad to hear that our sister property was able to assist you with your contactless check in information. Hopefully this information helps you and others.

Thank you for taking the time to leave us a review. We appreciate how much our guests enjoy our continental breakfast..

Thank you for taking the time to leave us a review.

Thank you for taking the time to leave a review. Some of our rooms will be getting new carpet this year, some were replaced last year. We are a pet friendly property. Breakfast is highly rated here, it is continental.

Thank you for taking the time to leave us a review. We appreciate it

Stanley, this is a bit of a naughty review, considering you shared no unhappiness when you joined us for breakfast with all our happy guests in the morning . We let you check in early as our check in is 3pm and you arrived early. And the MARKET dives the rate, of being able to stay ONE night in the Berkshires during the Summers a 2 night minimum. We never list that we are in the center of town which we THINK you meant in your review. We are tucked away on Monument Mountain on rt 7 in between Stockbridge and Great Barrington Proper with beautiful views. We are indeed old as this property is from 1950 and REHABBED in 2017...….thanks Stanley...we always take any kind of feedback in to consideration.

Thank you for taking the time to leave us review. we are grateful.

Thank you for taking the time to leave us a review. We appreciate it.

Kind thanks for taking the time to leave us such a lovely review. We appreciate your feedback and will continue to improve on the guest experience.

Thank you for taking the time to leave us a review. We appreciate it .

Thank you for taking the time to leave us a review. We appreciate it.