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Craiglynne Hotel – Avis

3 out of 5
Craiglynne Hotel
Woodlands Terrace, Grantown-on-Spey, Scotland

Avis

7,2

Bien

Note de 10 – Excellent, d’après 81 avis sur 300." "
Note de 8 – Bien, d’après 98 avis sur 300." "
Note de 6 – Acceptable, d’après 58 avis sur 300." "
Note de 4 – Médiocre, d’après 41 avis sur 300." "
Note de 2 – Terrible, d’après 22 avis sur 300." "

7,2/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

6,4/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

claude

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2023
Tommy Sutherland a répondu le 16 mai 2023
Good MorningThank you for your positive feedbackLook forward to welcoming you back soonMany Thanks

8/10 – Bien

JEANDILLOU

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2019

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2019

8/10 – Bien

Virginie, Bussy st Georges

Points forts : Propreté, service et personnel et confort de la chambre.
Authentique
Un hôtel authentique,avec le charme des highland. Ils doivent s'attacher aux détails dans les chambres. Le personnel est très accueillant, donne de bon conseil et est au petit soins au petit déjeuner.
Séjour de 1 nuit en avril 2018

8/10 – Bien

Chanette

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
De tv is te klein voor de afstand. En de douche was slecht. Geen waterdruk.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Teigan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful building and lovely rooms. Our room was very comfortable and clean. The staff were wonderful and so helpful
Séjour de 2 nuits en avril 2024

8/10 – Bien

Anna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

8/10 – Bien

robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very efficient hotel the young lady at the public bar was excellent as was the young man in the hotel bar all round nice place to stay
Séjour de 1 nuit en avril 2024

8/10 – Bien

Dulce

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were 2 adults and a Husky. It is a lovely hotel. A bit tired but clean! The staff were amazing as was service. Breakfast Buffet delicious we had one evening meal and it was delicious. We stayed for 3 nights and unfortunately our room was not cleaned once! Bins not emptied and toilet paper not replenished had to go down one evening to request. That really is the downside! Would stay again.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Arungandhi Indrapuram

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a good stay. Highly satisified with the room facilities.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel and good breakfast.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Alan

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely staff. Great food. Comfortable bed. Good base to start the NC500 from.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Taz

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really enjoyed my stay, the staff were excellent and very helpful.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Bryan

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel. Warm welcome. Bar was excellent and bar man was a throw back to when people cared!
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

John Stansworth

Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Joshua

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing!
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Aidan

Séjour de 1 nuit en novembre 2023

8/10 – Bien

Craig

Séjour de 3 nuits en novembre 2023

10/10 – Excellent

William

Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Simon

Séjour de 1 nuit en novembre 2023
Craiglynne Team a répondu le 12 nov. 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

10/10 – Excellent

Bradford

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2023
Craiglynne Team a répondu le 12 nov. 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

8/10 – Bien

Craig

Séjour de 1 nuit en novembre 2023
Craiglynne Team a répondu le 12 nov. 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

10/10 – Excellent

Alan

Séjour de 1 nuit en octobre 2023
Craiglynne Team a répondu le 12 nov. 2023
Thank you. We are glad you enjoyed your stay. Hope to see you again soon.

6/10 – Acceptable

Chris

Séjour de 2 nuits en octobre 2023

2/10 – Terrible

Farbod

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
My experience with this hotel was incredibly disappointing, and Expedia's lack of assistance in refunding my money made it even worse (although I booked another hotel the same night). It's evident that all the glowing reviews for this place are entirely misleading. Despite the promising pictures and positive feedback, the reality was a stark contrast. Room 206, assigned to us, was a nightmare. Mold infested every corner, from the window to the bathroom and the walls. The bed sheets were stained, the ceiling paint was peeling off right above the bed, blood stains adorned the pillowcases, and the curtains were riddled with unidentifiable spots. Room 136, which I occupied, fared slightly better but still fell far short of expectations. There were unsightly stains and molds on the bathroom walls, and even the towels were not spared from staining. The presence of mold in both rooms is a severe health hazard and entirely unacceptable. We promptly returned our keys to Stefan at the reception and checked out. However, he informed us that, as we had booked through Expedia, we needed to contact them for resolution. This ordeal not only cost us the money for the rooms but also the valuable time, emotional distress, and effort it took to scramble for another place at the last minute late in the evening. This experience was utterly disappointing and frustrating.

10/10 – Excellent

Jim

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Welcoming staff, warm and friendly. Superb location and great breakfast. Dog friendly throughout the hotel. The only slight issue was that the tv in our room could not get a picture, but we did not go on holiday to watch tv!
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Nusrat

Voyage en famille avec de jeunes enfants
Room was very big as only one small electric heater was not enough. In the morning room was cold. Parking was not good. Not enough space.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Val

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The location is fabulous, staff was extremely nice and helpful and the food was excellent. The only complaint was the actual room. Very small shower, pealing paint over our heads, no heat with thin blankets and we had to lug our luggage up and down stairs to get to our room. Limited parking if you have a car. We were only there for one night so just decided to go for it. I would definitely stay there again but look at a different room!
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Moozhan

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Sheila

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will stay here again
Room was clean and comfortable. Staff are very helpful. Enjoyed an evening with entertainment in the lounge. Fabulous cooked buffet breakfast with good quality bacon and sausages. The only negative was the not very powereful shower above the bath.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Claire

Voyage de couple
Points forts : Propreté, service et personnel
Bit of TLC, maintenance and a tidy up outside would be great to see for this hotel that has potential to be quite grand. At the moment the room was ok and clean and reasonably priced. However, this was an exceptionally noisy hotel with large numbers coming in late and you could hear every sound from the neighbouring rooms.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Nikitkumar

Séjour de 1 nuit en septembre 2023

8/10 – Bien

Catherine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nice to have the old fashioned charm which it managed to keep despite having to modernise some parts. Spacious room/bathroom. We managed to park ok, however that was on an evening where 3 coach parties were booked in. Had they been independent in own vehicles then I'm not sure where we would have parked. Finally, breakfast which was all nice. However, when we arrived the maitre d' said that we needed to order hot food as it had been out too long and would cook fresh (this was before 9am and before breakfast concluded). We asked a member of staff where there was a language barrier and had no idea what we were talking about. Eventually it was sorted. I'm grateful that he wanted to cook it fresh which is great but if this is usual then surely the staff should be briefed? However, none of this would put me off. Great location , very comfortable and would stay again.
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Rebecca

Séjour de 1 nuit en août 2023

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast was incredible
Overall a pretty good stay given the price. Staff were friendly on arrival and there was ample space to park. The bedroom itself was very roomy which was nice and the biscuits in the tea/coffee tray were a lovely touch. The star of the show was the breakfast buffet in the morning which had a fantastic selection with both continental and cooked options. Highly recommend the tattie scones which were the best we had on our Scotland trip. A few things to note: - We booked a double room but our double bed was two single beds pushed together which left a dip in the mattress where the two mattresses met and was slightly uncomfortable to sleep in. - The bathroom felt a bit dated (and wasn't soundproof). This meant the sink was outside the toilet/shower area, the door was a sliding door and the shower, whilst perfect for me, was a little short for my partner who needed to bend down to fit into the pod.
Séjour de 1 nuit en août 2023
Craiglynne Team a répondu le 31 août 2023
Hi, Thank you for taking the time to leave us your positive review. We are working hard to improve all aspects of the hotel and your helpful feedback and comments will be passed onto the corresponding departments.Kind Regards, Craiglynne Team

4/10 – Médiocre

Joel

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Rain leaked into our room and on the night stand, I awoke to being splashed by water. Went downstairs to ask for a different room but they didn’t have anything available. They gave me some towels to stop the splashing. No refund, we were just told it was an old building and they sometimes leak. We were able to move to a different room for our second night.
Séjour de 2 nuits en août 2023
Craiglynne Team a répondu le 31 août 2023
Hi Joel, Thank you for taking the time to leave us your review. I express my sincerest apologies for the issues that occurred in your first room during your stay. Kind Regards, Craiglynne Team

4/10 – Médiocre

James

Voyage de couple
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
Half the hotel has been upgraded and is fine the other half is in dire need of renovation and upgrading. This hotel takes contracts from tour bus companies and when these large number of tourists occupy the dining room, especially at breakfast time, there is very little choice left for other residents and in our experience the few staff were slow to replenish as they were rushed off their feet.
Craiglynne Team a répondu le 31 août 2023
Hi James, Thank you for taking the time to leave us your review. We are working hard to improve all aspects of the hotel with future refurbishment due to happen. We will investigate the issues experienced with breakfast to avoid this happening again. Kind Regards, Craiglynne Team

6/10 – Acceptable

Amanda

Voyage en famille
Points forts : Service et personnel
The hotel was a convenient stop over. An impressive building from the outside. Unfortunately due to the age of the property, we had a few issues. The old but beautiful sash window would not close, the staff were quick to sort it out for us. Also we all managed to get ourselves stuck at some point during our stay in the bathroom. The door handle didn’t twist, you had to just push and pull from either side with quite a lot of effort! We found it amusing but will need fixing! Generally the room needed a bit of updating but was still clean. We also missed out on some lovely pastries at breakfast due to a large coach group leaving early and swiping everything from the buffet. The rest of the breakfast was hot and tasty.
Séjour de 1 nuit en août 2023
Craiglynne Team a répondu le 31 août 2023
Hi Amanda, Thank you for taking the time to leave your review. Our maintenance team investigating the door situation. We apologies for the pastries running out and will be updating our restaurant staff to be more prepared to avoid this happening. We look forward to welcoming you back again one day. Kind Regards, Craiglynne Team

10/10 – Excellent

Dil

Séjour de 1 nuit en août 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 – Excellent

Simon

Séjour de 1 nuit en août 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 – Bien

Niels

Points forts : Service et personnel
Séjour de 1 nuit en août 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 – Acceptable

TAIICHIRO

Séjour de 1 nuit en août 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 – Excellent

Sheila

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 – Bien

Vimalkumar

Séjour de 1 nuit en août 2023
Reception a répondu le 12 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 – Acceptable

Angela

Cute property, rooms need a upgrade
Séjour de 1 nuit en août 2023
Craiglynne Team a répondu le 19 août 2023
Hi Angela, Thank you for taking the time to leave us your review. We are working hard to improve all aspects of the hotel. Kind Regards, Craiglynne Team

10/10 – Excellent

William

Séjour de 1 nuit en août 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 – Bien

MARK

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en juillet 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 – Bien

TAMSIN

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely building, we had a family room, nice and spacious. Friendly staff. Lovely position. Walkable to the town.
Séjour de 1 nuit en juillet 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 – Excellent

Anna

Séjour de 1 nuit en juillet 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 – Bien

Susan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Natalya
As soon as we walked the service started. Natalia was working the front desk. She went above and beyond to make our stay very comfortable. I would recommend this hotel.
Séjour de 1 nuit en juillet 2023
Reception a répondu le 4 sept. 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.