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Grande Mountain Lodge – Avis

2.5 out of 5
Grande Mountain Lodge
9903 100 Street, Grande Cache, AB

Avis

7,4

Bien

Note de 10 – Excellent, d’après 35 avis sur 152." "
Note de 8 – Bien, d’après 63 avis sur 152." "
Note de 6 – Acceptable, d’après 34 avis sur 152." "
Note de 4 – Médiocre, d’après 12 avis sur 152." "
Note de 2 – Terrible, d’après 8 avis sur 152." "

7,4/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

6,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 – Bien

DAVID

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
beautiful view. good pressure for the shower.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was fast and easy, location is close to the local amenities. Comfortable beds. Wi-Fi wasn’t the best but for the price it was great.
Séjour de 6 nuits en mai 2024

6/10 – Acceptable

Paul

Voyage d’affaires
Points forts : Propreté, service et personnel
unit needs upgrading
Séjour de 3 nuits en avril 2024

8/10 – Bien

melina

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Sandy

Points forts : Propreté, service et personnel
Close walking distance to all amenities Beautiful views of the mountains
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 8 avr. 2024
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

Julian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value accommodation!
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 8 avr. 2024
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

Shane

Séjour de 1 nuit en mars 2024
Front Desk a répondu le 8 avr. 2024
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

John

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff and a quiet area.
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 26 mars 2024
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

2/10 – Terrible

Dawn

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Old
Séjour de 1 nuit en février 2024
Front Desk a répondu le 18 mars 2024
We are sorry to hear that your stay with us did not go as well as it could. We take all criticism seriously, and will follow up with our limited team here in hope to serve all our customers better in future. Thank you for your feedback.

8/10 – Bien

Stephanie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location for us and good amenities in rooms
Séjour de 5 nuits en février 2024
Front Desk a répondu le 1 mars 2024
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

The Mykola

Voyage en groupe, Voyage d’affaires
Points forts : Commodités
Ok
Séjour de 2 nuits en novembre 2023
Front Desk a répondu le 1 déc. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Herman

Voyage d’affaires
Points forts : Propreté, service et personnel
Séjour de 2 nuits en novembre 2023
Front Desk a répondu le 20 nov. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

6/10 – Acceptable

Arafath

Séjour de 1 nuit en novembre 2023
Front Desk a répondu le 8 nov. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

Sam

Séjour de 1 nuit en octobre 2023
Front Desk a répondu le 24 nov. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Jodi

Points forts : Commodités
This is a great hotel for the price
Séjour de 1 nuit en octobre 2023
Front Desk a répondu le 14 oct. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Sean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Goid inexpensive stay for travelling through
Room was clean and comfortable enough for an overnight stay. Matresses were a bit dated. Staff was friendly and helpful!
Séjour de 1 nuit en octobre 2023
Front Desk a répondu le 14 oct. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Jeremy

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
This is a decent little place to stay. The maintenance leaves a lot to desire. They seem to put very little value in curb appeal, interior maintenance (kitchenette sink sprayed everywhere, terrible job of putting finishing around AC unit, no ability to change the room temp. But for the price, I was able to take my sons for a weekend of hiking in the mountains for an entire weekend, for the cost of one night in Jasper or Banff.
Séjour de 2 nuits en septembre 2023
Front Desk a répondu le 26 sept. 2023
We are sorry to hear that your stay with us did not go as well as it could. We take all criticism seriously, and will follow up with our limited team here in hope to serve all our customers better in future. Thank you for your feedback.

6/10 – Acceptable

Nancy

Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Needs to get renovated
The entrance is close to disgusting, I was on the second floor. The area before the stairs was a mud pit, the stairs had broken concrete and dried mud on it so tough to get footing . The wood veranda that brings you to your room had missing areas on it. Because of the mud pit , that was also full of dried mud everywhere. Once inside I found pubic hair in my bathtub and the room had a musty old smell .
Séjour de 1 nuit en septembre 2023
Front Desk a répondu le 26 sept. 2023
We are sorry to hear that your stay with us did not go as well as it could. We take all criticism seriously, and will follow up with our limited team here in hope to serve all our customers better in future. Thank you for your feedback.

10/10 – Excellent

Barbara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The amazing front desk lady Roxanne and the clean and quiet room 🤗
Séjour de 1 nuit en septembre 2023
Front Desk a répondu le 26 sept. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Shamus

Séjour de 1 nuit en septembre 2023
Front Desk a répondu le 20 sept. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Elaine

Points forts : Propreté, service et personnel
Comfortable enough
You get what you pay for. Bed was comfortable. Fridge froze all our fruits and veggies. Kitchenette was small but workable but no table to eat at. If not planning to use the kitchenette the room was okay.
Séjour de 1 nuit en septembre 2023
Front Desk a répondu le 20 sept. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here a year ago and everything is the same a decently priced place to stay, service excellent and room is spotless 👍
Séjour de 1 nuit en septembre 2023
GML a répondu le 6 sept. 2023
Thank you for your nice comments and we are glad to see you back and often in the future!

6/10 – Acceptable

S F Marc

Points forts : Service et personnel
Séjour de 2 nuits en août 2023
GML a répondu le 6 sept. 2023
Thank you for your feedback - we hope to improve our service to you and expecting to see you again.

10/10 – Excellent

Nina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, but the plus was a kitchen
Séjour de 1 nuit en septembre 2023
Front Desk a répondu le 2 sept. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

Denis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to everything
Séjour de 1 nuit en août 2023
Front Desk a répondu le 1 sept. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

6/10 – Acceptable

Ken

Séjour de 1 nuit en août 2023
Front Desk a répondu le 1 sept. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Kathy

Points forts : Propreté, service et personnel
The room was clean and the bed was very comfortable.
Séjour de 1 nuit en août 2023
Front Desk a répondu le 21 août 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

10/10 – Excellent

Haley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed in this hotel in during the Deathrace, very good value, the room was quiet, bed comfortable, amazing water pressure in the shower and had a convenient kitchenette. The view from the motel parking lot is stunning. Was easy to walk to and from the race start line
Séjour de 3 nuits en août 2023
Front Desk a répondu le 10 août 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

6/10 – Acceptable

Kelly

Voyage de couple
The staff at the property were great. The motel was relatively clean. The first impressions of the property from the parking lot were not great. Overall our stay was good for what we required though
Séjour de 3 nuits en août 2023
Front Desk a répondu le 9 août 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

6/10 – Acceptable

Cherryl

Points faibles : Service et personnel
Séjour de 2 nuits en août 2023
Front Desk a répondu le 9 août 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

8/10 – Bien

Scott

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Good price. It is not fancy but it’s comfortable and a good value for the traveller or adventurer. Staff are friendly and interesting.
Séjour de 1 nuit en juillet 2023
Front Desk a répondu le 4 août 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

8/10 – Bien

Ainsley

Séjour de 2 nuits en juillet 2023
Front Desk a répondu le 20 août 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge!

6/10 – Acceptable

Alyssa

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en juillet 2023
Front Desk a répondu le 30 juill. 2023
Thank you for your feedback - we are glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

10/10 – Excellent

Anna-Marie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location. It is very accessible and easy to get to all the tourist attractions. Amazing staff and service as well!
Séjour de 2 nuits en juillet 2023
Front Desk a répondu le 17 juill. 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The view of the Rockies is great, and the kitchenette is perfect for cooking stuff.
Séjour de 6 nuits en juillet 2023
Front Desk a répondu le 14 juill. 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

8/10 – Bien

shane

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en juin 2023
Front Desk a répondu le 5 juill. 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

2/10 – Terrible

Mykhaylo

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023
Front Desk a répondu le 5 juill. 2023
We are sorry to hear that your stay with us did not go as well as it could. We take all criticism seriously, and will follow up with our limited team here in hope to serve all our customers better in future. Thank you for your feedback.

8/10 – Bien

Zafar, Vancouver

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Basic motel, but priced properly for what you get. East access from/to highway.
Séjour de 1 nuit en juin 2023
Front Desk a répondu le 5 juill. 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

10/10 – Excellent

Marguerite

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
ground floor room, parking right outside door, easy to open the door. comfortable bed
Séjour de 1 nuit en mai 2023
Front Desk a répondu le 1 juin 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

4/10 – Médiocre

Raymond

Séjour de 1 nuit en avril 2023
Front Desk a répondu le 23 mai 2023
Thank you for your feedback! We hope you enjoyed your stay with us at Grande Mountain Lodge.

6/10 – Acceptable

Tomas

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
It was a terrible housekeeping, not even one clean the floor, I had to extend my stay extra 4 days and over all my stay housekeeping wasn’t done at all They just made the bed, pick up garbage that’s it
Séjour de 4 nuits en avril 2023
Sylvia a répondu le 18 avr. 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your experience with our housekeeping service did not meet your expectations. We understand how important a clean and comfortable room is for our guests and we apologize for any inconvenience caused during your stay.We have already shared your feedback with our housekeeping team and will work with them to ensure that our service standards are improved. We appreciate your valuable comments and hope to have the opportunity to welcome you back in the future to show you the improvements we have made.Once again, we apologize for any inconvenience caused and thank you for your understanding.Grande Mountain Lodge

6/10 – Acceptable

Gerald

Séjour de 1 nuit en avril 2023
Front Desk a répondu le 5 mai 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

4/10 – Médiocre

Scott

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
There is no heat, literally, in the room. It’s 10 degrees outside and 15 in the room and falling. They can’t turn the heat on! The space heater they gave me is not doing the trick. Also, no remote in the room for the TV.
Séjour de 1 nuit en avril 2023
Sylvia a répondu le 8 avr. 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you found the room temperature too low and that there was no TV remote in your room during your stay. We apologize for any inconvenience caused.Regarding the temperature, please be assured that we take all comments seriously and have notified our maintenance team to investigate the issue. We will do our best to ensure that this does not happen again in the future.In terms of the TV remote control, we apologize for the oversight and will ensure that all rooms are equipped with them. We appreciate you bringing this to our attention.Once again, we apologize for any inconvenience caused during your stay and we hope that you will give us another chance to serve you better in the future.Best regards,Grande Mountain Lodge

8/10 – Bien

Harry

Points forts : Propreté, service et personnel
Room without A Heat
No heating in wintry condition is real bad. No sure whether a refund is forth coming. Yes, they did make a change of room. Second room also had no heating.
Séjour de 1 nuit en avril 2023
Front Desk a répondu le 6 avr. 2023
We are sorry to hear that your stay with us did not go as well as it could. We take all criticism seriously, and will follow up with our limited team here in hope to serve all our customers better in future. Thank you for your feedback.

8/10 – Bien

Brian David

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités
Muddy all around the place
Séjour de 1 nuit en mars 2023
Front Desk a répondu le 3 avr. 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

6/10 – Acceptable

David, Merritt

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
It was location friendly. The property requires some updates, painting & lighting.
Séjour de 1 nuit en mars 2023
Front Desk a répondu le 30 mars 2023
Thank you for your feedback! We hope to see you again at Grande Mountain Lodge!

10/10 – Excellent

Brady

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean
Séjour de 5 nuits en mars 2023
Front Desk a répondu le 25 mars 2023
Thank you for your feedback! We are so glad to hear that you enjoyed your stay with us at Grande Mountain Lodge.

10/10 – Excellent

Curtis

Séjour de 2 nuits en février 2023
Front Desk a répondu le 22 févr. 2023
Thank you for your feedback! We hope to see you again at Grande Mountain Lodge!

4/10 – Médiocre

Meghan

Voyage en famille, Voyage avec des animaux de compagnie
Points faibles : Propreté, état et installations de l’hébergement
Property advertises that it has wifi, however, the wifi does not work. We had to go to a different hotel and pat for the wifi there because this property's wifi was GARBAGE. It was a shame. We found garbage left over from previous guests and the bathroom mirror had a massive permanent streak of brown paint over it, the tub had a dirt ring inside of it and the shower walls had water stains from not being wiped! Crumbs and dust on the floor and the cutlery and plates, bowls, etc.. seemed like they were not washed at all after the last person used them. They were slimy and greasy and had marks on it. We had to buy paper plates and plastic forks. It was such a shame. I would not stay there again. The front desk hours are from 9-5 I believe and anytime before or after that, good luck if you needed assistance with anything because there's no one there to help you if you needed something or if you had any questions. The staff though were very friendly when they were on the property.
Séjour de 7 nuits en janvier 2023
Front Desk a répondu le 11 févr. 2023
We are sorry to hear that your stay with us did not go as well as it could. We take all criticism seriously, and will follow up with our limited team here in hope to serve all our customers better in future. Thank you for your feedback.

6/10 – Acceptable

Krysta

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2023