Title: Hotel Soho Boutique Granada - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Soho Boutique Granada Hotel with a full-service spa, steps from Granada Cathedral ![Lobby sitting area](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/9950fcc0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/eab91b2b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/7eba97e4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, steam room, Turkish bath, body treatments](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/50b09132.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/e7057c57.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Colón Centro in Granada offers a peaceful escape with a spa and coffee shop. Guests can enjoy international dishes at La Reina or relax on the sunny terrace. The spa provides rejuvenating massages and facials, while the attentive staff consistently impresses visitors. 8.4 Very good ## Popular amenities - - Spa - Room service - 24/7 front desk - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=17065433&PinnedHotelID=17065433&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Double or Twin Room](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/fc910a6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room 9.0 Wonderful 27 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom - 280 sq ft - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Junior Suite](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/9121bc62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 1 King Bed ![Triple Room](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/9f3e2b69.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Rainfall showerhead - 280 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![Double Room, City View | City view](https://images.trvl-media.com/lodging/18000000/17070000/17065500/17065433/cec9f8c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, City View 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom - 280 sq ft - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Interior entrance](https://images.trvl-media.com/lodging/1000000/10000/8100/8007/5b28ecb6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Melia Granada Hotel Granada City Center - 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Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 1,011 reviews CA $317 CA $348 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Granada-Hotels-Hotel-Alhambra-Palace.h530700.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1384&destination=Granada&destType=MARKET&latLong=37.173531,-3.59955&searchId=afbf4c54-633c-4753-a7e7-e37e75c82274&top_cur=CAD) Ad ![Interior](https://images.trvl-media.com/lodging/92000000/91170000/91167400/91167303/a68050e0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palacio Gran Vía, Royal Hideaway hotel Granada City Center - Spa - Free WiFi - Restaurant - Air conditioning 10.0 Exceptional 223 reviews CA $471 CA $518 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Granada-Hotels-Palacio-De-Gran-Via.h91167303.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=1384&destination=Granada&destType=MARKET&latLong=37.173531,-3.59955&searchId=afbf4c54-633c-4753-a7e7-e37e75c82274&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGranada-Hotels-Marquis-Hotels-Issabels.h17065433.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGranada-Hotels-Marquis-Hotels-Issabels.h17065433.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.17562%2C-3.59742&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7qBDWNp7sBDwTT5CGrmH0XTr1wo=) Plaza Isabel la Católica, s/n, Granada, Granada, 18009 #### What's nearby - Plaza Nueva - 1 min walk - 0.0 km - Calle Gran Via de Colon - 1 min walk - 0.0 km - Granada Cathedral - 2 min walk - 0.2 km - Alhambra - 5 min walk - 0.4 km - Mirador de San Nicolas - 9 min walk - 0.7 km #### Getting around - Granada Station - 8 min drive - Granada (GRX-Federico Garcia Lorca) - 22 min drive #### Restaurants - ‪Restaurante Carmela - ‬1 min walk - ‪Starbucks - ‬1 min walk - ‪Restaurante Los Manueles - ‬1 min walk - ‪Mcdonald's - ‬2 min walk - ‪Rey Fernando - ‬2 min walk ## About this property ### Hotel Soho Boutique Granada Upscale hotel near Alhambra Close to Granada Cathedral, Hotel Soho Boutique Granada provides amenities like a terrace and a full-service spa. For some rest and relaxation, visit the Turkish bath/hammam or steam room, and indulge in a massage, a body treatment, or a manicure/pedicure. Stay connected with free in-room WiFi. You'll also find perks like: - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises - Tour/ticket assistance, a banquet hall, and luggage storage - Concierge services, massage treatment rooms, and a front-desk safe - Guest reviews speak highly of the helpful staff and location Room features All guestrooms at Hotel Soho Boutique Granada include thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Free tea bags/instant coffee and electric kettles - Rainfall showers, free toiletries, and hair dryers - 50-inch flat-screen TVs with satellite channels - Wardrobes/closets, heating, and daily housekeeping ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/28000000/27370000/27365500/27365474/a58c349f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Áurea Catedral by Eurostars Hotel Company Granada City Center - Free WiFi - Air conditioning - Breakfast available - Parking available 9.6 Exceptional 1,000 reviews CA $138 CA $152 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=27365474&PinnedHotelID=27365474&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/3000000/2910000/2900900/2900879/fa10341b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eurostars Gran Vía Hotel Granada City Center - 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Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1345127&PinnedHotelID=1345127&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available from 8:00 AM to 11:00 PM (EUR 17.50 per day) - 24-hour roundtrip airport shuttle on request for a surcharge ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 per person ### Things to do - Full-service spa ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Full-service spa - 2 treatment rooms - Couples treatment rooms - Facials - Manicures/pedicures - Massage - Spa open daily - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No elevator - Thin carpet in room ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 50-inch flat-screen TV with satellite channels ### Food and drink - Electric kettle - Limited room service - Minibar - Tea bags/instant coffee ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 12 per person - Airport shuttle fee: EUR 35 per vehicle (one-way, maximum occupancy 4) - Nearby parking fee: EUR 17.50 per day (1640 ft away; open 8:00 AM to 11:00 PM) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted ### We should mention This property does not have elevators Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 May to 31 October Children under 18 years old are not allowed in the spa without adult supervision ### Property is also known as Marquis Hotels Issabel's Hotel Granada Marquis Hotels Issabel's Hotel Marquis Hotels Issabel's Granada ## Frequently asked questions ### Is Hotel Soho Boutique Granada pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Hotel Soho Boutique Granada? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hotel Soho Boutique Granada? > Check-out is at noon. ### Does Hotel Soho Boutique Granada provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 35 per vehicle applies. ### Where is Hotel Soho Boutique Granada located? > Located in Granada City Center, this spa hotel is steps from Isabel la Catolica Plaza and Granada Cathedral. Alhambra is 0.7 mi (1.1 km) away. Granada (YJG-Granada Train Station) is 20 minutes by foot and Granada Station is 20 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Soho Boutique Granada Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 420 8 - Good 309 6 - Okay 84 4 - Poor 39 2 - Terrible 32 ### 9.0/10 Cleanliness ### 8.6/10 Staff & service ### 8.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### IHAB Jun 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location ##### IHAB Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Qingping Sep 30, 2025 Liked: Amenities The room is spacious. The location is good and central. The shower is not in good condition as the surface is slippery and water spilled out. ##### Qingping Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Eric Mar 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Perfect location close to restaurants and sites! ##### Eric Stayed 1 night in Mar 2024 ### 10/10 Excellent #### John Oct 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location and the hotel was very nice and generally quiet. ##### John Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Jamee Jan 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location to visit the Alhambra ##### Jamee Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Myuran Sep 3, 2022 Liked: Cleanliness, amenities, property conditions & facilities Very funky designed hotel in the best location in Granada ##### Myuran Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Naheed Nov 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great room with a city view. Close to all local attractions, restaurants and shops. It would be my first choice of i retuened to Granada ##### Naheed Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Martha Nov 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location. Walkable to most things Staff very pleasant and helpful ##### Martha Stayed 3 nights in Nov 2023 ### 8/10 Good #### Luis Dec 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a nice hotel in a great location. The rooms are clean and good size for European standards. I would definitely stay there again. ##### Luis Stayed 2 nights in Dec 2022 ### 8/10 Good #### Kimberly Nov 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was modern and clean, and the staff was friendly and helpful. It is also well-located, near restaurants and some sights. Bus stops are nearby. ##### Kimberly ### 8/10 Good #### Stephen Nov 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect location Well presented hotel. The room felt smaller because of its odd shape, but was big enough. Location was excellent. Worth consiering. ##### Stephen Stayed 2 nights in Oct 2024 ### 8/10 Good #### inanc Oct 12, 2023 Liked: Staff & service, property conditions & facilities Very central location, can be loud at night with the night club next door ##### inanc Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Bharat Apr 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel and location, but despite the extra glazing, the area is very noisy with motorbikes and partying. ##### Bharat Stayed 2 nights in Apr 2024 ### 8/10 Good #### Monica Jul 14, 2023 It is under some remodeling in the lobby. The location is excellent. Greta view. And close to everything. ##### Monica Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Samir Lotfi Oct 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A good hotel to stay in The hotel was excellent, the room was clean, big and comfortable. The staff were nice, and they sent us chocolate, water and a congratulation letter because of my wife's birthday. The only thing I was surprised with, is the drinking water bottles (at least one bottle for each guest per day) were not free, and that was the first hotel ever in my life they do not provide free drinking water bottles, once a day. ##### Samir Lotfi Stayed 2 nights in Oct 2023 ### 8/10 Good #### Rolando Mar 22, 2024 Liked: Cleanliness, staff & service Great breakfast! Suite was VERY HOT. We came in March and it was almost unbearable unless you slept close to the window which opened slightly. In summer it's impossible to stay here. It was beautiful and had modern amenities but hotel should consider investing heavily on A/C units. ##### Rolando Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Leia Aug 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Generally an average stay. Our biggest complaint is that the listing stated that they had a bar, however when we asked to have drinks outside the waiter rudely replied, “No, this is a restaurant.” We had dinner at the restaurant the night before and it was quite good, but this particular evening we only wanted drinks. This rule would have been understandable if the restaurant had been busy, but it was almost empty. ##### Leia Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Joshua May 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel in the best location in Granada The hotel could not be in a better, more central location... it felt like no matter we ventured around Granada, all roads led straight to the hotel door! The room itself was very comfortable (with one of the most comfortable hotel beds I have ever slept in). Everything was very clean & in working order. The only negative point I could make is the 'sensor light' in the bathroom that stayed on for way too long at night (& we couldnt seem to be able to turn it off). Breakfast in the restaurant was lovely & very well priced. As with any inner city hotel, there was a bit of street noise (particularly on Saturday night), but this is pretty much to be expected with such a central location. ##### Joshua Stayed 3 nights in May 2023 ### 2/10 Terrible #### Bethan May 3, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They cancelled our reservation via whatsapp the morning of the booking. Completely unprofessional - would not recommend! ##### Bethan Stayed 1 night in Apr 2023 ### 8/10 Good #### Subina Aug 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Lovely staff, nice rooms. Wall mirror and lighting were a problem. Main mirror has a big metal piece through it soo can’t check outfit or do your makeup comfortably hence why I had to go to the elevator to check. Bathroom lighting is very dim so no use for makeup but ambience is excellent. If bathroom lighting remains dim then mirrors/space for makeup needs improvement ##### Subina Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### Louvina Oct 16, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The location of the hotel was amazing. It was walking distance to everything. The hotel itself was tired. There were stains on the carpet and the fabric of the chairs in the room. They offered zero amenities—not even a shower cap. The shower splashed water everywhere and there was a puddle of water that was slippery as you left the shower area. The staff was unfriendly. There was only one person at the reception area and they were always on their computer. All the other hotels we stayed at had two staff members at the reception area and gave us a map and a list of recommendation restaurants and points of interest to see at check-in. This hotel was a total disappointment—we will not be returning there on our next trip ##### Louvina Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Leslie Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location and modern amenities. Restaurant on site was plant based and delicious. ##### Leslie Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Tom Jul 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic stay Great hotel. Room spacious and clean. Air conditioning good. Bed great We had small issue with water coming through bathroom ceiling one morning. Management fixed it quickly, plus gave us a free breakfast and spa visit! Thanks! We will return ##### Tom Stayed 3 nights in Jun 2025 ### 8/10 Good #### Dong-Wook Jun 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 차량주차를 못하는 것을 제외하면 다 좋았습니다. 음식도 맛있고 직원들의 응대도 아주 좋았습니다 ![호텔 전경](https://a.travel-assets.com/ugc/hotel-reviews/afad6c9e-f6a1-423a-a3a7-887cc13acdd3-1750435287065.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![바에서 저녁식사](https://a.travel-assets.com/ugc/hotel-reviews/2acd0170-9fa3-446f-a4ff-d906845bd6d0-1750435286217.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![바에서 저녁식사](https://a.travel-assets.com/ugc/hotel-reviews/facf5cc7-33b1-4e61-a2d7-2ba0c0e17d07-1750435286261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dong-Wook Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Neil May 28, 2025 Disliked: Staff & service #### Poor Service throughout. Poor customer service throughout. Room was ok with lovely view out into the square, sadly the windows had not been clean for a long time so the view was rather spoilt. Mentioned to reception that our TV was not working, nor was the extraction in the bathroom and the shower head would not stay in place so you had to hold it whilst showering. They did change the shower head, but the TV and extraction were never fixed. One of the reasons we chose this hotel was the spa facilities. Sadly when we wanted to use them on the Sunday it was closed which was somewhat annoying as they had advised us a few days prior to our arrival that it was open 7 days a week. We were advised that if we wanted to use the spa the following day we should give them an hours notice so they could "prepare" it for us. Having given them 4 hours notice via email on Monday we were somewhat bemused that when we asked if we could use the spa we were told we would need to wait an hour! Sadly when we finally get to use the Spa it was a BIG disappointment. Firstly no one showed us where anything was, just told us it was on -3 floor and sent us on our way. When we arrived there was no one there so we just had to wander around and try to find things. Didn't find a Sauna so assume there isn't one. Found the steam room but sadly it only pumped out steam ever 5 or so minutes so was pretty useless. The pool with hydro jets in was cold! The small pool was warm, but you simply had to stand, no jets, no seats. 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