[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Couran Cove Island Resort Family-friendly fun on the beach, with 2 outdoor pools ![Marina](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/d12d105f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/e1687595.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/4ba23a31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 Bedroom Broadwater Villas | View from room](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/d35c4d59.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Bedroom Beachfront Lodge | Balcony](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/b934f929.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Couran Cove Island Resort features an oceanside location with a marina and white sand beach. Relax on loungers or sip drinks at the poolside bar. Enjoy yoga, racquetball/squash courts, and mini golf. Families love the kid-friendly meals at the three on-site restaurants. 7.6 Good ## Popular amenities - Bar - Gym - Pool - Kitchen - Laundry - Restaurant ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=6501527&PinnedHotelID=6501527&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 6 of 6 rooms ![4 Bedroom Forestview Villas | Balcony](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/77ecdb95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 4 Bedroom Forestview Villas ### Highlights Balcony Air conditioning Heating Kitchen Refrigerator Smart TV 4 bedrooms Ceiling fan - 1959 sq ft - 4 bedrooms - Sleeps 8 - 4 King Beds OR 2 King Beds and 4 Twin Beds ![2 Bedroom Beachfront Lodge | Balcony](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/b934f929.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Beachfront Lodge ### Highlights Balcony Air conditioning Heating Kitchen Refrigerator Smart TV 2 bedrooms Ceiling fan - 1227 sq ft - 2 bedrooms - Beach view - Sleeps 5 - 1 King Bed and 2 Twin Beds ![Smart TV](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/73445faa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Waterview Apartment 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning Heating Kitchen Refrigerator Smart TV Separate bedroom Ceiling fan - 797 sq ft - 1 bedroom - Water view - Sleeps 4 - 1 King Bed and 2 Double Sofa Beds OR 2 Twin Beds and 2 Double Sofa Beds ![Desk, iron/ironing board, cribs/infant beds, bed sheets](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/5b7a1e16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Boardwalk Overwater Studio ### Highlights Balcony Air conditioning Heating Kitchen Refrigerator Smart TV Sofa bed Ceiling fan - 667 sq ft - Water view - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed ![Smart TV](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/7ed7eb63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Waterview Studio 8.8 Excellent 3 reviews ### Highlights Balcony Air conditioning Heating Kitchen Refrigerator Smart TV Sofa bed Ceiling fan - 667 sq ft - Water view - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed ![Water view](https://images.trvl-media.com/lodging/7000000/6510000/6501600/6501527/63eaa552.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment, 2 Bedrooms, 2 Bathrooms, Lagoon View ### Highlights Balcony Air conditioning Heating Kitchen Refrigerator Smart TV 2 bedrooms Ceiling fan - 1388 sq ft - 2 bedrooms - Lagoon view - Sleeps 7 - 1 King Bed, 2 Twin Beds and 3 Twin Sofa Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGold-Coast-Hotels-Couran-Cove-Island-Resort.h6501527.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGold-Coast-Hotels-Couran-Cove-Island-Resort.h6501527.Hotel-Information) ## About the area Located in Gold Coast, Couran Cove Island Resort is on the beach. The area's natural beauty can be seen at Broadwater Parklands and Surfers Paradise Beach, while Dreamworld and Warner Bros. Movie World are popular area attractions. Traveling with kids? Don't miss Wet'n'Wild Gold Coast and Slingshot. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Gold Coast travel guide](https://www.expedia.ca/Gold-Coast.dx180064) [View more Resorts in Gold Coast](https://www.expedia.ca/Gold-Coast-Resort-Hotels.d180064-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-27.82312%2C153.41243&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BgzT41VTkGrxylzIdXkbw0L_9qc=) 4216 Gold Coast, South Stradbroke Island, QLD, 4216 ### Getting around - Gold Coast City Coomera Station - 19 min drive - Coolangatta Airport (OOL) - 59 min drive ### Restaurants - Enzo’s Cucina - ‪LOCA Cafe - ‬20 min drive - Brewed addictions - George's Paragon Seafood Restaurant - Salacia Waters Cafe & Restaurant ## About this property ### Couran Cove Island Resort Upscale family-friendly resort by the ocean Consider a stay at Couran Cove Island Resort and take advantage of a marina, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a beachfront location, kayaking, and beach volleyball. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Yoga classes are offered at the 24-hour gym; other things to do include volleyball, racquetball/squash, and basketball. Guests can also expect to find mini golf, a coffee shop/cafe and a garden. You'll also enjoy the following perks during your stay: - 2 outdoor pools and a children's pool, along with sun loungers - Bike rentals, 2 outdoor tennis courts, and a ferry terminal shuttle - Express check-out, 3 meeting rooms, and a banquet hall - A front-desk safe, a billiards/pool table, and motorized watercraft on site Extra amenities include: - Heating and ceiling fans - Sofa beds and cribs/infant beds (surcharge) - 2 bathrooms with separate tubs/showers and free toiletries - Balconies, kitchens, and refrigerators ## Similar properties ![Building design](https://images.trvl-media.com/lodging/1000000/30000/20600/20530/27038c82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Sanctuary Cove Resort by IHG Hope Island - Pool - Hot tub - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews CA $247 CA $272 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=20530&PinnedHotelID=20530&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/540000/539200/539147/ed2bdeaf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### QT Gold Coast Surfers Paradise - Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 1,002 reviews CA $270 CA $297 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=539147&PinnedHotelID=539147&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15880000/15876800/15876772/bb8b59db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meriton Suites Southport, Gold Coast Southport - Pool - Hot tub - Kitchen - Washer 9.6 Exceptional 2,100 reviews CA $162 CA $178 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=15876772&PinnedHotelID=15876772&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/5000000/4620000/4620000/4619963/a0c6adce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Peppers Soul Surfers Paradise Surfers Paradise - Pool - Hot tub - Kitchen - Washer 9.4 Exceptional 2,353 reviews CA $386 CA $386 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=4619963&PinnedHotelID=4619963&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transportation - Ferry terminal shuttle (surcharge) - Wheelchair-accessible parking available ### Food and drink - 3 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar ### Restaurants on site - Poolside Cafe, Spa Island - Portside Cafe - The Marlin Bar ### Things to do - 2 outdoor pools - 2 outdoor tennis courts - 24-hour gym - Arcade/game room - Basketball - Beach volleyball - Bicycle rentals - Billiards/pool table - Children's pool - Fishing - Kayaking - Mini golf - Motor boating - Personal motorized watercraft - Playground - Racquetball/squash - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Arcade/game room - Children's pool - Crib (surcharge) - Grocery/convenience store - In-room kitchen - In-room microwave - In-room refrigerator - In-room sofa bed - Laundry facilities - Mini golf - Playground ### Conveniences - Grocery/convenience store - Laundry facilities - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (weekly) - Tour and ticket assistance - Wedding services ### Business services - 3 meeting rooms - Conference center (3,541 square feet of space) ### Outdoors - Barbecue grill - Garden - Marina - On the beach - On the boardwalk/promenade - On the waterfront - Picnic area - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 floor - Art Deco architecture - Banquet hall - Built in 1988 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Crib (surcharge) - Sofa bed ### Bathroom - 2 private bathrooms - Free toiletries - Hair dryer - Separate bathtub and shower - Towels provided ### Entertainment - 52-inch smart TV ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Kitchen - Microwave - Refrigerator - Stovetop ### More - Ceiling fan - Desk - Heating - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 2:30 PM; Check-in end time: 5:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10:30 AM Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation The property charges 1.5 percent for credit card payments The front desk is open daily from 7:30 AM - 5:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Please note that the Eco Cabins are located 1.5 kilometers away from the marina and reception area. ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cribs (infant beds) are available for AUD 10.00 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: AUD 250.00 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: AUD 38 (roundtrip) - Late check-out is available for a fee (subject to availability) - Crib (infant bed) fee: AUD 10.00 per night - Credit card charges are subject to a surcharge of 1.5 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Pool access available from 7 AM to 9 PM ### Property is also known as Ramada Couran Cove Island Ramada Couran Cove Island Resort Ramada Couran Cove Island Resort South Stradbroke Island Ramada Couran Cove Island South Stradbroke Island Couran Cove Island Resort South Stradbroke Island Couran Cove Island Resort Couran Cove Island South Stradbroke Island Couran Cove Island ## Frequently asked questions ### Does Couran Cove Island Resort have a pool? > Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7 AM–9 PM. ### Is Couran Cove Island Resort pet-friendly? > No, only service animals are welcome at the property. ### What time is check-in at Couran Cove Island Resort? > Check-in start time: 2:30 PM; Check-in end time: 5:00 PM. After-hours check-in is not available. ### What time is check-out at Couran Cove Island Resort? > Check-out is at 10:30 AM. Late check-out is available for a fee (subject to availability). ### Where is Couran Cove Island Resort located? > Located in Gold Coast, this beachfront resort is on the boardwalk/promenade, just steps from South Stradbroke Island Conservation Park and Southern Moreton Bay Islands National Park. Gold Coast City Marina and Dreamworld are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Couran Cove Island Resort Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 142 8 - Good 163 6 - Okay 88 4 - Poor 52 2 - Terrible 24 ### 7.4/10 Cleanliness ### 7.4/10 Staff & service ### 6.2/10 Amenities ### 6.6/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 8/10 Good #### Vincent Jan 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful island staff were amazing and rooms are great ##### Vincent ### 10/10 Excellent #### leanne Oct 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful beautiful scenic relaxing ##### leanne Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Tim Jul 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff have been amazing, super friendly and extremely helpful! ##### Tim Stayed 1 night in Jul 2022 ### 8/10 Good #### Deborah Dec 26, 2022 Liked: Cleanliness, staff & service, amenities The property is very unique, we had a wonderful stay. The staff were super friendly - especially Lorana - they had some great bars, stunning setting, lovely wildlife with friendly kangaroos and a relaxed atmoshere. Parts of the resort could do with a bit of love, but the great atmosphere made up for that. Some lovely bush walks as well. ##### Deborah ### 8/10 Good #### Sue Nov 25, 2022 Liked: Cleanliness, staff & service, amenities The cove is a pleasant relaxing venue with plenty of options for activities. Although needing some upgrades in places, it is a beautiful place to holiday in. I would go back again. ##### Sue Stayed 2 nights in Nov 2022 ### 6/10 Okay #### Allan Feb 2, 2023 Disliked: Amenities, property conditions & facilities The resort was in a very dilapidated condition. ##### Allan Stayed 3 nights in Jan 2023 ### 10/10 Excellent #### Ehab Oct 9, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Clean, spacious unit with amenities Lovely bike and kayak hiring service Good breakfast Great playing room with tennis table, pool table and PS5 Ok swimming pool, disappointed no spa Sport complex deserted even though huge potential for improvement All in all, we had a great time with kids, but suitable for a short weekend, not for long stay ##### Ehab Stayed 1 night in Oct 2022 ### 6/10 Okay #### Sam Nov 5, 2022 Liked: Cleanliness Atmosphere is nice, the dinner is crap and they wouldn’t let me cancel without paying the full night 2 days before I was due to arrive. Second time I’ve been there, won’t be rushing back. ##### Sam ### 8/10 Good #### Mi Sep 26, 2022 Liked: Cleanliness, staff & service, amenities Would have been absolutely amazing when it first opened. Loved being able to cycle anywhere, the staff were incredibly friendly and the amenities that were still open were great. The downside is the ferry/taxi cost in getting there if you don’t have your own boat and you’re basically stuck with what you brought (the convenience store is just a few shelves and mostly closed) or their menu. Will also have to remember to stay indoors at dusk next time as the mozzies were plague proportions - but we still want to go again :) ##### Mi Stayed 3 nights in Sep 2022 ### 2/10 Terrible #### Jodie Oct 5, 2022 #### Disappointed Didn’t actually stay here due to us not being aware that you can only reach this place by boat (at your own cost) and that water taxis don’t run at night. There was also no safe place to leave your car. ##### Jodie Stayed 1 night in Sep 2022 ### 4/10 Poor #### Hayden Jan 8, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The area is beautiful, nice contact with nature , but the facilities are all run down, staff were rude and unhelpful , specially receptionist , amenities broken in the room, room dirty. This place has potential but needs to be looked after. No activities for kids. No transport offered to and from the room, no biggies to be rented out. Seu difficult to get around with kids . ##### Hayden ### 2/10 Terrible #### Francesco Nov 11, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Did not like that you did not let us know that their was a ferry to catch then the ferry didn’t have enough seats to carry my family ##### Francesco Stayed 1 night in Nov 2022 ### 2/10 Terrible #### Steve Feb 26, 2023 Disliked: Amenities, property conditions & facilities All the facilities were closed. Staff did not know much. It was so bad we asked Expedia to move us. Couldnt get food. Couldnt do anything as nothing was open. Walking tracks closed. It was awful ##### Steve Stayed 9 nights in Feb 2023 ### 10/10 Excellent #### Tracey Sep 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were so helpful right from the beginning...rebooked our Ferry for us when we wanted to change the time and let us have a late check out for a very good price. The unit was stayed in was lovely and spacious, beautifully decorated and clean. Great balcony and lovely water views. My daughter absolutely loved the amenities..bike hire was great cos we could explore the island and see the surf beach. Only minuses: walls are very thin so you can hear neighbours a bit too easily...fortunately though, we had very quiet neighbours. Also, I recommend putting a non-slip mat in bath...I slipped when getting out and have a big bruise on knee from hitting it on the sharp outer edge of bath. ##### Tracey Stayed 1 night in Sep 2022 ### 6/10 Okay #### Leanne Sep 23, 2022 Disliked: Staff & service, amenities, property conditions & facilities Everything is rundown. Choice of food is limited. Also no gluten free options. Staff weren’t helpful, just doing minimum work. When we researched how much it was to buy a unit and saw that body corp is $218/wk there is no reason for the resort and facilities being so rundown. ##### Leanne Stayed 2 nights in Sep 2022 ### 2/10 Terrible #### Trent Dec 11, 2022 Disliked: Amenities, property conditions & facilities we didnt get a. two beedroom villa as paid for ##### Trent Stayed 2 nights in Dec 2022 ### 2/10 Terrible #### Roberto Vieira Dec 31, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Apartment was terrible dirty with dead cockroaches in the cutlery drawer and their feces all over the place. The dining table is in the balcony and was full of birds pup as well. The property and facilities are outdated and useless. The restaurant is short on offering and there’s only one working the others are closed permanently Going to the beach is an adventure as there’s no transportation or pram or wheelchair possible way to get there I can keep going… ##### Roberto Vieira ### 4/10 Poor #### Nicole Aug 2, 2022 Disliked: Cleanliness, property conditions & facilities #### Severely run down Broken toilet seat and really dusty. Bedding requests apparently never received so kids weren’t happy. Extremely understaffed. Staff were trying their best but just can’t cope. Overcharged for a whole room. Direct phone number is disconnected ##### Nicole Stayed 1 night in Jul 2022 ### 8/10 Good #### Claire Jan 19, 2023 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities We liked that the property had great pool options for young and older guests. Main resort area and accomodation was wheelchair friendly however of three wheelchair toilets, only one was open. The room was clean and big, however no housekeeping and no wifi. Ferry driver Matt was nice and helpful. Rundown and unkempt facilities, only one place to dine for dinner with tiny & pricey menu with desserts listed but not available for the whole stay, broken hire equipment with long wait periods for some items, staff available were nice but VERY understaffed, long waits for takeaway lunch (30 minutes just in queue), no information or communication on how to hire equipment or extra activities - had to seek this out ourselves, no access to activities listed on website such as massage, buffet, spa and more. ##### Claire ### 8/10 Good #### Cheryl Jul 31, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Rooms nice but service lacking The room was clean and nice but we found the staff lacking. The reception was confusing and gave us 3 different prices for a boat berth. The bar staff were inexperienced with cocktails not tasting at all like they should. The restaurant forgot our booking even though we called a couple of times to add people. The outside of the buildings looked dirty and needed cleaning. We got locked out of our room as the lock on our door broke and when we complained were told they are old. ##### Cheryl Stayed 1 night in Jul 2022 ### 4/10 Poor #### Kimberley Jan 16, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Be prepared for this to be the most expensive crap hole you’ve stayed at. The resort is seriously falling apart around you - paths in disrepair, rotten wooden railings, rusty bikes, kayaks with holes. The cabin we stayed in the flames from the gas cook top kept going out so needed a watchful eye to make sure we didn’t get gassed out. Rust marks on the sheets. Water damaged floors. The photos do not match the reality. The meal prices are exorbitant for the quality you actually receive, the wait times for ordering meals and drinks can reach anywhere up to 30 minutes just to order and then 30-45 minutes for the food to arrive. They did not have any desserts listed on the menu, only ice creams ($5 for a paddle pop) Cans of soft drink are $5. Coffee lines in the morning were ridiculous, with only one staff member taking the orders and making the coffee. Be prepared and Take your own snacks and drinks - ignore the rule of not taking your own alcohol, they don’t seem to really care. We did have the experience of watching influencers the resort had hired for advertising opportunities, Take cash as they charge $1 every time you use eftpos. Don’t bother tipping. Service is not worth it. ##### Kimberley ### 2/10 Terrible #### Madeleine Jan 22, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I honestly don’t really know where to start. Firstly, the facilities are abandoned. Not rundown, but abandoned. There were rusty spikes in the children’s playground. There was poo all over the pool (which the ducks loved using). In the first apartment we were in, there was black mould on lamps and the toilet didn’t work. We asked for a (paid) upgrade and the new place was better, until I discovered mould on one of the pull out mattresses. There was almost no food options. There was no communication from staff about availability of food or facilities. We had to wait twenty minutes for service at the bar (while watching a bartender stack wine glasses) to be told that what we wanted was unavailable. No fresh fruit on the island, and ludicrously expensive for what was there (think $4 for a single serve of weetbix). We left two days early. The receptionist didn’t care that we were leaving early, she just wanted to be rid of us. If you’re thinking about going, keep in mind that it isn’t just old fashioned facilities that are a bit aged. These facilities are like Pripyat on the goldy, or like what happens when millionaires discard their expensive assets but still allow foolish patrons to book thinking that ‘it couldn’t possibly be that bad’. It’s bad - trust me. ##### Madeleine Stayed 5 nights in Jan 2023 ### 2/10 Terrible #### Jamie Feb 27, 2023 Disliked: Staff & service, amenities, property conditions & facilities Should have checked the recent reviews. This section of the island is in strife with Electricity and Gas being switched off and the locals of the Cove living off generators or just leaving the island. It’s a sad situation for them. Most of the features listed in the booking ad were not in use. - No Cafe - No Watersports - No Fitness Centre - No Park - No Bowls - Only 1 place to eat with very limited choice - worse of all, the pool was not in use. We were told that the pool was out of order only 24 hours prior meaning there was no time to notify us. We were able to later find out from a local that the pool was out of use for a week and they believe it will not come back into use and that this was the beginning of the end. Many of the units there are up for sale and there are regular break ins caused by Drug issues. We tried to leave on the same day only to find out the 4.30pm Ferry was not on that day (Saturday) then left the next day. We just got our refund. The only restaurant shut at 7.30pm and we were in the room by 7.15pm counting down the hours to leave. Even though there seemed to be wifi, it wouldn’t connect. I asked one of the kitchen stuff about this and he said, “I thought there was never any wifi” The next morning the next morning the Ferry was an hour late. We noticed distress from another person who was going to miss a flight. This once beautiful resort is now a run down waste ground of what is used to be. It can’t have long left at this rate. ##### Jamie Stayed 2 nights in Feb 2023 ### 8/10 Good #### Anna Jan 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had read previous visitor reviews, so I was expecting facilities to be not maintained and aged. When I arrived I was pleassantly surprised. The resort offered a budget resort style experience that we loved. It was easy going and great for kids. Our one bedroom lagoon view apartment was a generous size and clean, although the kitchenette was very small and difficult to cook in due to the minimal benchspace for food prep. We didnt eat at the restaurants because we had been advised that vegetarian options were low so we brought all our food with us. The pool was fabulous! Kids loved it. And the bike hire allowed us to explore the island areas on sealed roads without cars or traffic. Overall, It felt like a relaxed, easy going holiday in a SE Asian resort back in the early 2000's - I loved it!! ##### Anna ### 4/10 Poor #### Deborah Nov 25, 2022 Disliked: Staff & service, amenities, property conditions & facilities ##### Deborah Stayed 2 nights in Nov 2022