Title: Lake Kivu Serena Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Lake Kivu Serena Hotel This upscale retreat on Lake Kivu's shores offers travelers a peaceful escape with stunning views where they can truly rejuvenate in comfort ![Exterior](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/5f00c31c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; British cuisine ](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/46705ed3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/e2341488.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; British cuisine ](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/0106ce88.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/69fb9414.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find tranquility at this lakeside hotel by Lake Kivu. The spa offers relaxation, and the poolside bar provides sunny refreshment. The Lake Restaurant serves British cuisine in a serene setting, consistently praised by previous guests. 8.8 Excellent ## Popular amenities - Bar - Gym - Spa - Pool - Room service - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 14 - Oct. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Family Room, 2 Queen Beds, Non Smoking, Pool View](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/551efcd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 2 Queen Beds, Non Smoking, Pool View 10.0 Exceptional 4 reviews ### Highlights Air conditioning Free cribs/infant beds LCD TV Separate bedroom Bathrobes Hair dryer Coffee/tea maker Free bottled water - 269 sq ft - Sleeps 4 - 2 Queen Beds ![Superior Room, Pool View](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/520dad1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Pool View 8.6 Excellent 4 reviews ### Highlights Air conditioning Free cribs/infant beds LCD TV Separate bedroom Bathrobes Hair dryer Free bottled water Satellite channels - 248 sq ft - Sleeps 2 - 1 Queen Bed OR 2 Twin Beds ![Junior Suite, 1 King Bed, Lake View](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/5deccaa2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Lake View ### Highlights Balcony Air conditioning Free cribs/infant beds LCD TV Separate bedroom 2 bathrooms Hair dryer Bathrobes - 427 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGisenyi-Hotels-Lake-Kivu-Serena-Hotel.h2384396.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGisenyi-Hotels-Lake-Kivu-Serena-Hotel.h2384396.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.70428%2C29.26078&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6Hwt8scp7zoipAr-QfxUOapOlUQ=) Gisenyi Rwanda, Gisenyi, 00100 #### What's nearby - Gisenyi Beach - 5 min walk - 0.5 km - Rwanda Tourism University College - 19 min walk - 1.6 km - Université Libre de Kigali - 3 min drive - 2.3 km - Nyamyumba Hot Springs - 8 min drive - 7.1 km - Parc National des Virunga - 12 min drive - 12.7 km #### Restaurants - ‪Kivu Resto - ‬4 min drive - ‪Saga Bay - ‬5 min walk - ‪Migano Cafe - ‬6 min walk - ‪DJO’s bar - ‬8 min drive - ‪Steven shop - ‬5 min drive ## About this property ### Lake Kivu Serena Hotel Upscale hotel Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace, and a garden. Take some time to relax at the onsite spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner, and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and babysitting (surcharge) - A porter/bellhop, a banquet hall, and concierge services Room features All guestrooms at Lake Kivu Serena Hotel include perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Bathrooms with tubs or showers and hair dryers - LCD TVs with premium channels - Free infant beds and phones ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/523b026f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gorillas Lake Kivu Hotel Gisenyi - Pool - Kids pool - Parking included - Free WiFi 7.2 Good 40 reviews CA $152 CA $184 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/118000000/117370000/117361100/117361016/6a7aebac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SAFE HEAVEN ROOMS Gisenyi - Breakfast included - Pet-friendly - Parking included - Free WiFi 10 Exceptional 1 review CA $89 CA $108 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=117361016&PinnedHotelID=117361016&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/84000000/83130000/83122900/83122849/183bb834.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kivu Hilltop View Resort Nyayumba - Breakfast included - Spa - Parking included - Free WiFi 8.0 Very good 4 reviews CA $75 CA $91 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=83122849&PinnedHotelID=83122849&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/23000000/22840000/22833700/22833666/18daec83.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach Garden BnB Gisenyi - Breakfast included - Pet-friendly - Parking included - Free WiFi 6.0 4 reviews CA $31 CA $39 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=22833666&PinnedHotelID=22833666&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/101000000/100300000/100292400/100292395/7b668fef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maddy's Kitchen and Accomodation Gisenyi - Pool - Breakfast included - Spa - Parking included 8.4 Very good 5 reviews CA $23 CA $35 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=100292395&PinnedHotelID=100292395&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18900000/18894400/18894393/c4a380be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kivu Peace View Hotel Rugerero - Breakfast included - Parking included - Free WiFi - Restaurant 7.4 Good 3 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=18894393&PinnedHotelID=18894393&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/109000000/108540000/108530200/108530145/w3000h1993x0y3-cc735e75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ever Retreat B&P Beach Villa Nyayumba - Pool - Parking included - Free WiFi - Air conditioning CA $2,111 CA $2,555 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=108530145&PinnedHotelID=108530145&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/92000000/91360000/91358100/91358015/w1893h1875x566y0-c9c61ee1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dian Fossey Nyiramacibir Hotel Gisenyi - Parking included - Free WiFi - Restaurant - Bar 10 Exceptional 1 review CA $113 CA $138 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=91358015&PinnedHotelID=91358015&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room, 1 Double Bed | Property grounds](https://images.trvl-media.com/lodging/50000000/49110000/49106900/49106885/dac9fe11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Family Nest Kivu Beach Nyayumba - Breakfast included - Parking included - Free WiFi - Outdoor space 2.0 2 reviews CA $35 CA $42 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=49106885&PinnedHotelID=49106885&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, Balcony | Exterior](https://images.trvl-media.com/lodging/23000000/22130000/22122600/22122505/97ee3e6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ubumwe Hotel Gisenyi Gisenyi - Parking included - Free WiFi - Air conditioning - Business services CA $197 CA $238 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=22122505&PinnedHotelID=22122505&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - The Lake Restaurant - Ziwani Cafe ### Things to do - Full-service spa - Gym - Outdoor pool ### Family friendly - Babysitting (surcharge) - In-room crib - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Porter/bellhop ### Business services - 24-hour business center - Conference space - Meeting rooms ### Outdoors - Garden - On the beach - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) ### More - 1 building - 2 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Bathtub or shower - Hair dryer - Towels provided ### Entertainment - LCD TV with premium satellite channels ### Food and drink - 24-hour room service - Free bottled water ### More - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 120 per person (one-way) - Airport shuttle fee per child: USD 60 (from 4 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number A505/06 ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Kivu Serena Kivu Serena Hotel Lake Kivu Hotel Lake Kivu Serena Lake Kivu Serena Gisenyi Lake Kivu Serena Hotel Lake Kivu Serena Hotel Gisenyi Serena Hotel Kivu Serena Hotel Lake Kivu Serena Kivu Lake Kivu Serena Hotel Hotel Lake Kivu Serena Hotel Gisenyi Lake Kivu Serena Hotel Hotel Gisenyi ## Frequently asked questions ### Does Lake Kivu Serena Hotel have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Lake Kivu Serena Hotel? > As of Oct 13, 2025, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on Nov 13, 2025 start from CA $206.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Gisenyi-Hotels-Lake-Kivu-Serena-Hotel.h2384396.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Lake Kivu Serena Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Lake Kivu Serena Hotel? > Self parking is free at this property. ### What time is check-in at Lake Kivu Serena Hotel? > Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Lake Kivu Serena Hotel? > Check-out is at noon. ### Does Lake Kivu Serena Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies. ### Where is Lake Kivu Serena Hotel located? > Nestled on the beach, this Gisenyi hotel is just steps from Gisenyi Beach and Kivu Lake. Rwanda Tourism University College and Université Libre de Kigali are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Lake Kivu Serena Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 52 8 - Good 28 6 - Okay 7 4 - Poor 4 2 - Terrible 1 ### 10/10 Excellent #### David Apr 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful hotel and staff. ##### David Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Edwards Oct 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back ##### Edwards Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Martin Oct 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful propertyz beautiful town ##### Martin Stayed 2 nights in Oct 2024 ### 8/10 Good #### Arun Jul 22, 2025 Liked: Cleanliness, staff & service A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot. ![Hotel Building](https://a.travel-assets.com/ugc/hotel-reviews/59bbc74e-0dbf-45e8-a6ac-f1bbda85db63-1753194448300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from Restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/c8f0a25c-c0f0-4058-900b-1b9455d9a603-1753194448594.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Arun Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Murithi Jul 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great ##### Murithi Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Rosemarie Jeanne Mar 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was as expected from a 4 to 5 star hotel. ##### Rosemarie Jeanne Stayed 4 nights in Mar 2022 ### 8/10 Good #### Adeola Feb 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would recommend ##### Adeola Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Verified traveller Mar 1, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff are really good. They provide high level customer care. ##### Verified traveller Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Matthew Aug 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I did NOT want to leave…. Thats all I’ll say. ##### Matthew Stayed 1 night in Aug 2024 ### 6/10 Okay #### YOUKYOUNG Sep 30, 2023 Liked: Staff & service, amenities Disliked: Cleanliness Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good. ##### YOUKYOUNG Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Kenny Jul 14, 2025 ##### Kenny Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### GATERA Jun 2, 2025 ##### GATERA Stayed 1 night in May 2025 ### 8/10 Good #### Vincent Mar 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Vincent Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Calvin Dec 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beauty meets fantastic service Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic ##### Calvin Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Mathieu Aug 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Serena Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons. ##### Mathieu Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ryan Aug 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel. Very relaxing and ina nice neighborhood. ##### Ryan Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Timothy Jun 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Timothy Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Thomas May 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen. ##### Thomas Stayed 1 night in May 2024 ### 10/10 Excellent #### Jean-Marie Feb 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Inoubliable découverte de la Riviera du Kivu ##### Jean-Marie Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Catriona Dec 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel! ##### Catriona Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### David Nov 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### David Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Nick Jul 23, 2023 ##### Nick Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Georgia Jun 25, 2023 ##### Georgia Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Cyril Apr 18, 2023 ##### Cyril Stayed 1 night in Apr 2023 ### 8/10 Good #### David Mar 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### David Stayed 1 night in Mar 2023 ## Expedia's Latest Trends ### Hotels > [Hotel L'Esplanade](https://www.expedia.ca/Grand-Case-Hotels-Hotel-LEsplanade.h38833999.Hotel-Information) > > [Sandman Hotel Vernon](https://www.expedia.ca/Vernon-Hotels-Sandman-Hotel-Vernon.h20022.Hotel-Information) > > [All Inclusive Resorts and Hotels in Mallorca Island](https://www.expedia.ca/Mallorca-Island-Hotels-All-Inclusive-Hotel.0-0-d602317-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Saba](https://www.expedia.ca/Destinations-In-Saba-All-Inclusive-Hotel.0-0-d11753-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels near Times Square](https://www.expedia.ca/Times-Square-Hotels.0-l502080-0.Travel-Guide-Filter-Hotels) > > [The Live Hotel](https://www.expedia.ca/Los-Angeles-Hotels-Ramada-By-Wyndham-Los-AngelesDowntown-West.h438722.Hotel-Information) > > [Stampeder Motel](https://www.expedia.ca/100-Mile-House-Hotels-Stampeder-Motel.h12247267.Hotel-Information) > > [Hotels in Rome City Centre](https://www.expedia.ca/Rome-City-Centre-Rome-Hotels.0-n553248633938945217-0.Travel-Guide-Filter-Hotels) > > [Hotel el descanso del Guia](https://www.expedia.ca/Puerto-Ayora-Hotels-Hotel-El-Descanso-Del-Guia.h17525206.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Embassy Suites Montréal by Hilton](https://www.expedia.ca/Montreal-Hotels-Embassy-Suites-Montreal-By-Hilton.h1717483.Hotel-Information) > > [MarriottHotelsResorts Hotels in Chicago](https://www.expedia.ca/Chicago-Hotels-Marriott-Hotels-Resorts.0-0-d178248--bMarriottHotelsResorts.Travel-Guide-Filter-Hotels) > > [Hotels near Repsol Sport Centre](https://www.expedia.ca/Repsol-Sport-Centre-Hotels.0-l553248621562267282-0.Travel-Guide-Filter-Hotels) > > [Ramada by Wyndham Pinewood Park Resort North Bay](https://www.expedia.ca/North-Bay-Hotels-Ramada-By-Wyndham-Pinewood-Park-Resort-North-Bay.h10071.Hotel-Information) ### Flights > [Flights from Calgary (YYC) to Santa Rosa (GPS)](https://www.expedia.ca/lp/flights/yyc/gps/calgary-to-isla-baltra) > > [Flights from Toronto (YYZ) to Lahore (LHE)](https://www.expedia.ca/lp/flights/yyz/lhe/toronto-to-lahore) > > [American Airlines](https://www.expedia.ca/American-Airlines-Flights.cAA.Travel-Guide-Airlines) > > [Flights from Phoenix (PHX) to Yuma (YUM)](https://www.expedia.ca/lp/flights/phx/yum/phoenix-to-yuma) > > [Flights from Great Falls (GTF) to Seattle (SEA)](https://www.expedia.ca/lp/flights/gtf/sea/great-falls-to-seattle) > > [Flights from Vancouver (YVR) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yvr/del/vancouver-to-delhi) > > [Flights from Montreal (YUL) to Arlanda (ARN)](https://www.expedia.ca/lp/flights/yul/arn/montreal-to-stockholm) > > [Flights from Fort Lauderdale (FLL) to Orlando (MCO)](https://www.expedia.ca/lp/flights/fll/mco/fort-lauderdale-to-orlando) > > [Flights from Singapore (SIN) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/sin/yyz/singapore-to-toronto) ### Cars > [Enterprise Car Rentals In Norman Wells](https://www.expedia.ca/Enterprise-Car-Rentals-In-Norman-Wells.d4105-c15.Car-Rental-Guide-Suppliers) ### Packages > [Tampa Vacations](https://www.expedia.ca/Tampa.d602996.Destination-Travel-Guides) > > [Cuba](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/44/Cuba) ### General > [Visit Anahim Lake](https://www.expedia.ca/Anahim-Lake.dx3878)