Title: Gorillas Lake Kivu Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gorillas Lake Kivu Hotel Beach hotel with a fitness center and a 24-hour business center ![Property grounds](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/523b026f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/24001ea2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/c78509d1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/1db0a085.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/5a297519.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Gorillas Lake Kivu Hotel, at the heart of Lake Kivu, offers breathtaking views and a peaceful atmosphere. Relax by the outdoor pool, enjoy the sunny terrace, or use the BBQ grills. High-speed WiFi is available throughout, and guests praise the helpful, attentive staff. 7.2 Good ## Popular amenities - Gym - Bar - Pool - Room service - 24/7 front desk - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ![Deluxe Double Room](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/0839ab8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Balcony or patio Flat-screen TV Premium bedding Separate bedroom Private bathroom Shower/tub combination Bathrobes Hair dryer - 269 sq ft - Sleeps 2 - 1 King Bed ### Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside ### Highlights Balcony or patio Flat-screen TV Premium bedding Separate bedroom Private bathroom Shower/tub combination Bathrobes Hair dryer - 269 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/6f6baf1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside ### Highlights Balcony or patio Flat-screen TV Separate bedroom Premium bedding Private bathroom Shower/tub combination Bathrobes Hair dryer - 25 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 Twin Bed ![Executive Suite, 1 Bedroom, Lake View, Lakeside](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/c633d01e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom, Lake View, Lakeside ### Highlights Balcony or patio Kitchen Flat-screen TV Separate bedroom Premium bedding Private bathroom Shower/tub combination Bathrobes - 50 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ![Standard Single Room, Lake View](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/760a3d91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, Lake View ### Highlights Balcony or patio Flat-screen TV Separate bedroom Day bed Premium bedding Private bathroom Shower/tub combination Bathrobes - Sleeps 2 - 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGisenyi-Hotels-Gorillas-Lake-Kivu-Hotel.h10501030.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGisenyi-Hotels-Gorillas-Lake-Kivu-Hotel.h10501030.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.69900%2C29.25453&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Fu7XH0y4MDIZmzVOJ34dY51_L9I=) Avenue de la Cooperation, Gisenyi #### What's nearby - Rwanda Tourism University College - 7 min walk - 0.6 km - Gisenyi Beach - 7 min walk - 0.6 km - Université Libre de Kigali - 18 min walk - 1.6 km - Nyamyumba Hot Springs - 9 min drive - 8.2 km - Parc National des Virunga - 11 min drive - 11.6 km #### Getting around - Kigali (KGL-Kigali Intl.) - 152 min drive #### Restaurants - ‪Kivu Resto - ‬4 min drive - ‪Saga Bay - ‬18 min walk - ‪Migano Cafe - ‬8 min walk - ‪DJO’s bar - ‬7 min drive - ‪Steven shop - ‬5 min drive ## About this property ### Gorillas Lake Kivu Hotel Property highlights Consider a stay at Gorillas Lake Kivu Hotel and take advantage of a poolside bar, a terrace, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 25+ Mbps. Other perks at this hotel include: - An outdoor pool and a children's pool - Free self parking - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and a front-desk safe - Luggage storage, meeting rooms, and barbecue grills Room features All guestrooms at Gorillas Lake Kivu Hotel feature perks such as 24-hour room service and premium bedding, as well as amenities like free WiFi and safes. Extra amenities include: - Bathrooms with shower/tub combinations and free toiletries - 42-inch flat-screen TVs with premium channels - Balconies or patios, coffee/tea makers, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/5f00c31c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lake Kivu Serena Hotel Gisenyi - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 92 reviews CA $205 CA $252 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/118000000/117370000/117361100/117361016/9e105e25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SAFE HEAVEN ROOMS Gisenyi - Breakfast included - Pet-friendly - Parking included - Free WiFi 10 Exceptional 1 review CA $89 CA $107 total includes taxes & fees Oct 31 - 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Parking included - Free WiFi - Air conditioning - Business services CA $196 CA $237 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=22122505&PinnedHotelID=22122505&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Free secured self parking on site ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Gym - Outdoor pool - Playground ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - 24-hour business center - Meeting rooms ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Braille/raised signage - No elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 42-inch flat-screen TV with premium digital channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Desk - Free daily newspapers - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 5) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Gorillas Lake Kivu Hotel Gisenyi Gorillas Lake Kivu Hotel Gorillas Lake Kivu Gisenyi Gorillas Lake Kivu Gorillas Lake Kivu Hotel Hotel Gorillas Lake Kivu Hotel Gisenyi Gorillas Lake Kivu Hotel Hotel Gisenyi ## Frequently asked questions ### Does Gorillas Lake Kivu Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Gorillas Lake Kivu Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Gorillas Lake Kivu Hotel? > Self parking is free at this property. ### What time is check-in at Gorillas Lake Kivu Hotel? > Check-in start time: 2 PM; Check-in end time: anytime. ### What time is check-out at Gorillas Lake Kivu Hotel? > Check-out is at noon. ### Does Gorillas Lake Kivu Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 30.00 per vehicle applies. ### Where is Gorillas Lake Kivu Hotel located? > Situated in Gisenyi, this beach hotel is within a 10-minute walk of Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Gorillas Lake Kivu Hotel Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 8 8 - Good 18 6 - Okay 6 4 - Poor 4 2 - Terrible 4 ### 8.2/10 Cleanliness ### 7.8/10 Staff & service ### 7.2/10 Amenities ### 7.2/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Ingemar Jan 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice hotel with outstanding staff Very nice hotel with outstanding staff. Ill come back again. ##### Ingemar Stayed 1 night in Dec 2024 ### 8/10 Good #### Calvin Mar 16, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing and comfortable The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast. ##### Calvin Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### Doreen Jan 27, 2023 Liked: Cleanliness, staff & service The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips. ##### Doreen Stayed 1 night in Jan 2023 ### 6/10 Okay #### Emily Dec 3, 2024 Disliked: Property conditions & facilities The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment. ##### Emily Stayed 4 nights in Nov 2024 ### 6/10 Okay #### Alex Apr 9, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### 25 years too late. The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price. ##### Alex Stayed 1 night in Apr 2023 ### 4/10 Poor #### Richard Feb 26, 2023 Liked: Cleanliness, staff & service, room comfort #### Not Air conditioned THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel. ##### Richard Stayed 2 nights in Feb 2023 ### 8/10 Good #### Patrick May 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait ##### Patrick Stayed 2 nights in May 2023 ### 10/10 Excellent #### Hans-Iko Aug 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area. ##### Hans-Iko Stayed 1 night in Aug 2022 ### 4/10 Poor #### Bhert, Manila, Dec 5, 2020 Disliked: Staff & service, amenities, property conditions & facilities Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how? ##### Bhert Stayed 2 nights in Nov 2020 ### 8/10 Good #### Verified traveller Mar 10, 2020 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Ancient TVs, the property has to improve At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good. ##### Verified traveller Stayed 1 night in Mar 2020 ### 8/10 Good #### Pannaga Mar 4, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A good business hotel Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay. ##### Pannaga Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### usman Feb 18, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Decent place right by the lake Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there. ##### usman Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller Aug 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### By the water Great service and nice location. Lots of mosquitos at night and no nets. ##### Verified traveller Stayed 1 night in Aug 2019 ### 8/10 Good #### Verified traveller Jul 15, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend. ##### Verified traveller Stayed 2 nights in Jul 2019 ### 8/10 Good #### Verified traveller Apr 19, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mysigt hotell med närhet till centrum Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort. ##### Verified traveller Stayed 2 nights in Apr 2019 ### 2/10 Terrible #### Jeongseok Jul 25, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad hotel. Bad hotel. No good communication hotel. ##### Jeongseok Stayed 4 nights in Jul 2018 ### 10/10 Excellent #### Valda M. Nov 28, 2017 Liked: Cleanliness, staff & service, property conditions & facilities The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc ##### Valda M. Stayed 3 nights in Nov 2017 ### 8/10 Good #### Susie Aug 7, 2017 Liked: Cleanliness, staff & service, property conditions & facilities #### Nice hotel close to the beach The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet. ##### Susie Stayed 3 nights in Jun 2017 ### 8/10 Good #### michael Mar 16, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Kilgali Hotelec= NO elevator. congested area but very nice hotel grounds inside a walled area ##### michael ### 6/10 Okay #### Sarah, UK Aug 15, 2016 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Basic hotel, could do better Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier! ##### Sarah ### 6/10 Okay #### Verified traveller Aug 14, 2016 Liked: Cleanliness #### Rent och snyggt, men något opersonligt Trevligt poolområde med servering och välskött pool. Hotellet är rent och i gott skick, om än lite opersonligt. Rummet var väldigt lyhört och många ljud utifrån hördes in, men det kan bero på att vi hade rum nära receptionen. Wifi finns men låg nere längre perioder flera gånger under våra dagar där. ##### Verified traveller ### 8/10 Good #### Kimberly, Bronx, NY Jul 19, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Simple Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice. ##### Kimberly ### 8/10 Good #### Donald, Tanzania Mar 24, 2016 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku. ##### Donald ### 2/10 Terrible #### Verified traveller Feb 3, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 내인생 최악의 서비스 다시는 호텔스 닷컴을 이용하지 않으리 처음 리셉션에 도착했을때 이미 일 주일 전에 예약한 방이 없다고 한다. 강력히 항의 를 했지만 자신들의 부킹 실수를 인정할 뿐 '환불도 안된단다. 리셉션에서 소리를 치며 항의 를 했지만 돌아오는 것은 개 무시뿐! 한참 시설이 떨어지는 거지같은 숙소를 소개하고 거기로 방을 옮기는 것 말고는 해줄 수있는게 없단다. 호텔스 닷컴에 전화하려 했지만 이미 한국은 새벽 국제전화뿐! 소개해준 방은 가격도 한참 떨어지는 곳이였다. 방음도되지 않아 밤새 길가의 자동차 소리로 한 숨을 자지 못했다. 내인생 최악의 여행 우리가족과 친구 가족의 여행을 한번에 날려버린 불친절함 호텔스 닷컴에 강력히 요구한다. 환불을 해주던지 우리두 가정의 휴가의 정신적 보상을 하던지 ! 어떠한 사과와 조치를 취하지 않는 다면 강력한 컴플레인 을 이어갈 것이다 너무 불쾨한 휴가... 고릴라스호텔 ##### Verified traveller ### 4/10 Poor #### Hana Dec 2, 2015 Disliked: Staff & service, property conditions & facilities No Internet service mostly or very slow from the room and no TV program was. 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