Hall

Comfort Inn Gilroy – Avis

2.5 out of 5
Comfort Inn Gilroy
8435 San Ysidro Ave, Gilroy, CA

Avis

6,4
Note de 10 – Excellent, d’après 173 avis sur 932." "
Note de 8 – Bien, d’après 243 avis sur 932." "
Note de 6 – Acceptable, d’après 238 avis sur 932." "
Note de 4 – Médiocre, d’après 153 avis sur 932." "
Note de 2 – Terrible, d’après 125 avis sur 932." "

6,8/10

Propreté

6,6/10

Service et personnel

6,6/10

Commodités

6,4/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

FRANCK

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very good
Séjour de 1 nuit en décembre 2023
Guest Relations Management a répondu le 1 janv. 2024
Hi Franck! Thank you for your perfect rating and concise feedback! We're thrilled to hear that your experience was very good. If there are any specific aspects you particularly enjoyed or if there's anything else we can do to make your future stays even better, please feel free to let us know. We look forward to the pleasure of welcoming you back for another excellent stay in the future.

10/10 – Excellent

Gjoany

Séjour de 1 nuit en juillet 2023
Guest Relations Specialist a répondu le 4 août 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Service et personnel, confort de la chambre
Séjour de 1 nuit en octobre 2018
Guest Relationship Manager a répondu le 11 nov. 2018
Dear guest, Thank you for reviewing your recent stay with us here at Super 8 by Wyndham Gilroy. Feedback from guests are very important to us, we would love to hear how we could serve you better.

6/10 – Acceptable

amina

Points faibles : Service et personnel, état et installations de l’hébergement
A éviter si possible...
Chambre très moyenne passage d'une nuit seulement sur l autoroute en revenant de San Francisco...cher par rapport à la qualité de la chambre... à éviter sauf si grande fatigue sur la route comme cela était notre cas.
Séjour de 1 nuit en septembre 2018
Guest Relationship Manager a répondu le 30 sept. 2018
Dear Amina, Thank you very much for your feedback. We are glad your stay was comfortable and we look forward to your next visit!

6/10 – Acceptable

Eric

Hotel étape
Hotel pour étape. Personnel de la réception pas pro! Petit dej simple mais ok. En plein dans le premium Outlet de Gilroy. Pratique pour les achats...

6/10 – Acceptable

cedric

Hôtel correct en plein dans un outlet
Sympa pour y faire des achats. Situé en plein dans un outlet

8/10 – Bien

bruno b.

Points forts : Propreté, service et personnel et confort de la chambre.
une nuit
tres bien ,peu bruyant. breakfast correct . proche des magasins

6/10 – Acceptable

Pascal, Paris

Points faibles : Service et personnel, confort de la chambre
A coté de l'outlet
A part discuter avec son ami ou faire des SMS, la réceptionniste nous accueille affalée dans un canapé les pieds sur une table basse et nous indique qu'elle n a plus de serviettes qui nous manquait dans la chambre (que c'est dur de se lever pour aller en chercher d'autres). L hôtel n'a que la proximité des outlets. Évitez ce Super 8.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
chambre propre et spacieuse
chambre propre et spacieuse, hotel récent, facile d'accés, avec facilités (restaurants, outlets) à proximité. Accueil peu chaleureux

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

mimi, nice

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bon rapport qualité prix
pourtant en travaux, nous n'avons entendu aucun bruit.Le petit déj est complet. large choix. Bien situé par rapport aux outlets!!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon rapport qualité prix.
Bon rapport qualité prix. Par contre, piscine froide!!!!! Glagla!!!!

8/10 – Bien

Yohan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel à coté de l'outlet
Bon hotel, propre et bien placé

8/10 – Bien

karine, bordeaux, france

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
super 8 motel gilroy, california
hotel situé au milieu des outlets- petit dej gratuit et copieux- piscine ok mais non chauffée- ds la chambre, micro ondes + frigo + cafetière parking gratuit

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
HOTEL DANS OUTLET MALL

10/10 – Excellent

Deisy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Manager a répondu le 13 mai 2024
Hello Deisy,We are amped to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon.

2/10 – Terrible

Kathleen

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Manager a répondu le 4 mai 2024
Hello Kathleen,We're sorry to hear about your experience. Please don't hesitate to reach out to us directly with any feedback you'd like to share. We value your input and aim to address any concerns to improve our guests' satisfaction.

10/10 – Excellent

Kathleen

Séjour de 2 nuits en mars 2024
Manager a répondu le 9 avr. 2024
Hello Kathleen,We are thrilled to hear that you had a wonderful experience during your stay with us! Should you have any further details to share about your time at our hotel, please don't hesitate to reach out to us. We truly value your input and look forward to welcoming you back in the future.

8/10 – Bien

Kelvin

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
Manager a répondu le 9 mars 2024
Hello Kelvin,We are delighted to hear you enjoyed your stay at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 – Excellent

Richard

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy checkin they have food close by and clean
Séjour de 1 nuit en mars 2024
Guest Relations Management a répondu le 5 mars 2024
Hi Richard! Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that you had a great experience during your recent stay. We're glad to hear that you found the check-in process to be easy and convenient. Providing a seamless and efficient check-in experience is important to us, so it's wonderful to know that we succeeded in this regard. We're also pleased to hear that you found our location convenient for dining options and that you found our property to be clean. Maintaining a high standard of cleanliness is a top priority for us, so it's rewarding to know that we met your expectations in this regard. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

6/10 – Acceptable

Margie

Séjour de 1 nuit en janvier 2024
Manager a répondu le 27 janv. 2024
Hello Margie,We regret to hear about your experience during your recent stay. We would appreciate it if you could kindly share any specific issues you encountered during your time with us. We encourage all guests to reach out to us directly so that we may address any concerns and ensure that future stays are more enjoyable.

2/10 – Terrible

Richard

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
DO NOT STAY HERE
First room I entered was dirty bed was not made and used towels were on bed along with tissues on floor so I was moved to a second room where the a/c did not work then finally the third room where around five am I met a cockroach in the bathroom
Séjour de 1 nuit en janvier 2024
Guest Relations Management a répondu le 26 janv. 2024
Hi Richard! We sincerely apologize for the unacceptable experience you had during your stay with us. Your feedback is deeply concerning, and we want to assure you that we take these matters seriously. The cleanliness issues and maintenance challenges you encountered are not reflective of our usual standards, and we are investigating this matter thoroughly to prevent such occurrences in the future. Please be assured that we are addressing the specific room concerns you raised to ensure improvements are made. We understand the impact this has had on your stay, and we apologize for any discomfort caused. We would appreciate the opportunity to discuss your experience further and address any additional concerns you may have. Please feel free to contact our management directly. Once again, we apologize for the inconveniences, and we hope you might consider giving us another opportunity to provide you with the stay you deserve.

8/10 – Bien

Kristy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Guest Relations Management a répondu le 23 janv. 2024
HI Kristy! Thank you for providing your feedback and giving us a 4 out of 5 rating. We appreciate your honesty. We're glad to see that you had a positive experience overall, and your insights are valuable to us. If there are specific areas where we can improve or if there's anything that stood out to you, please feel free to share more details. We hope to welcome you back for another stay in the future and continue to enhance your experience.

10/10 – Excellent

Taryn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean place, good breakfast, nice staff.
Séjour de 1 nuit en janvier 2024
Manager a répondu le 20 janv. 2024
Hello Taryn,Thank you for taking the time to share your positive feedback about our clean accommodations, delicious breakfast, and friendly staff. We strive to provide a pleasant experience for all our guests, and we're delighted to know we achieved this during your stay. We appreciate your support and hope to welcome you back in the future for another enjoyable visit.

4/10 – Médiocre

Terry

Voyage de couple
Points faibles : Commodités
Séjour de 2 nuits en janvier 2024
Guest Relations Management a répondu le 20 janv. 2024
Hi Terry! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 2 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

10/10 – Excellent

Taryn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
You can tell the staff takes care of their hotel, the front team is kind and customer service friendly. Would recommend this hotel for sure and I’ve stayed at a lot.
Séjour de 1 nuit en janvier 2024
Guest Relations Management a répondu le 15 janv. 2024
Hi Taryn! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your kind comments. It's wonderful to hear that you noticed the care the staff takes in maintaining the hotel and that the front team provided kind and customer service-friendly assistance. Your recommendation means a lot, especially considering your experience with various hotels. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 – Excellent

Taryn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean!! Loved the vibe of the property!
Séjour de 3 nuits en janvier 2024
Guest Relations Management a répondu le 15 janv. 2024
Hi Taryn! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your kind comments. It's wonderful to hear that you found our property very clean and loved the vibe. Providing a clean and welcoming atmosphere for our guests is our top priority, and we're pleased that we met your expectations. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

8/10 – Bien

Angelique

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Guest Relations Management a répondu le 10 janv. 2024
Hi Angelique! Thank you for taking the time to share your feedback with us, and we appreciate your 4 out of 5 rating. We're pleased to hear that you had an overall positive experience. Your satisfaction is important to us, and we want to ensure that we continually meet and exceed your expectations. If there are specific areas where you feel we can improve, please don't hesitate to share more details with us. We look forward to hosting you again and providing an even more exceptional stay.

8/10 – Bien

Henry, Las Vegas

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Guest Relations Management a répondu le 28 déc. 2023
Hi Henry! Thank you for choosing to stay with us, and for providing your feedback with a 4 out of 5 rating. We're pleased to see that your experience was positive overall. Your input is valuable to us, and we would love to know more about what aspects of your stay stood out and if there are any areas where we can improve. If you have specific comments or suggestions, please feel free to share. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

10/10 – Excellent

Juan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Guest Relations Management a répondu le 25 déc. 2023
Hi Juan! Thank you for the fantastic 10 out of 10 rating! We're thrilled to know that you had an outstanding experience during your stay. Your feedback is truly appreciated, and we're here to ensure each visit is as exceptional as the last. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We look forward to the pleasure of hosting you again soon.

10/10 – Excellent

Oscar

Points forts : Propreté
Séjour de 1 nuit en décembre 2023
Guest Relations Management a répondu le 25 déc. 2023
Hi Oscar! We're delighted to see your 5 out of 5 rating! It warms our hearts to know that you enjoyed your time with us. If there's anything in particular that made your stay memorable or any way we can enhance your future visits, please share your thoughts. Your feedback is vital, and we look forward to the pleasure of hosting you again soon.

10/10 – Excellent

Mara Dominguez

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommend
The hotel has been completely remodeled and is very clean , with a hassle free check in.
Séjour de 2 nuits en décembre 2023
Guest Relations Management a répondu le 19 déc. 2023
Hi Mara! Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive stay and appreciate your kind words about our recently remodeled hotel. Our team is committed to providing a clean and welcoming environment, and it's rewarding to know that our efforts have contributed to your satisfaction. We understand the importance of a seamless check-in, and we're delighted that you found the process smooth and efficient. Your recommendation means a lot to us, and we look forward to the opportunity to host you again in the future. If there's anything specific you loved about the remodel or any additional feedback you'd like to share, feel free to let us know. Thank you for choosing Comfort Inn Gilroy, and we can't wait to welcome you back!

10/10 – Excellent

Blanche

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2023
Guest Relations Management a répondu le 9 déc. 2023
Hi Blanche! Thank you so much for your outstanding rating of 10 out of 10! We are thrilled to hear that your experience at our inn was exceptional. Your perfect score is truly appreciated and serves as a great motivation for our team. If there were specific aspects of your visit that stood out or contributed to your satisfaction, we would love to hear more about them. We're already looking forward to the pleasure of hosting you again for another outstanding stay.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Easy check-in. Room was clean. There was not wnough selections for breakfast. There was no staff attending to the needs of customers in the kitchen.
Séjour de 1 nuit en décembre 2023
Guest Relations Management a répondu le 7 déc. 2023
Hi there dear guest! Thank you for taking the time to share your experience, and we appreciate your perfect rating! We're delighted to hear that your check-in was easy and that you found your room clean. However, we apologize for the limited selections at breakfast and the lack of staff attending to customer needs in the kitchen. Your feedback is valuable, and we will use it to address and improve our breakfast service to better meet the expectations of our guests. If there's anything else specific you would like to see added to our breakfast options or any other suggestions you have for us to enhance your experience further, please feel free to share. We appreciate your understanding and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 – Terrible

geraldine, los angeles

Voyage en famille avec de jeunes enfants, Voyage de couple
Points faibles : Propreté, service et personnel et commodités.
Felt unsafe and felt like I was being watch. Then I can hear a fight outside with crsckheads at 6am
Guest Relations Management a répondu le 20 nov. 2023
Hi Geraldine! Your safety and comfort are our top priorities, and it is disheartening to learn that we fell short of your expectations. We take reports of feeling unsafe very seriously, and we are committed to conducting a thorough investigation into the concerns you raised. We will work diligently to address any issues related to security and guest comfort promptly. Your comfort and peace of mind are of utmost importance to us. We apologize for any inconvenience caused during your stay, and we hope to have the opportunity to regain your trust in the future.

10/10 – Excellent

Jesus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent service
Séjour de 2 nuits en novembre 2023
Guest Relations Management a répondu le 14 nov. 2023
Hi Jesus! Thank you for the perfect rating! Thrilled to hear you enjoyed your time with us and can't wait to host you again.

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bad
Room smells bad . I guess the smell from the drain in the toilet. Unfriendly receiptionist (night shift guy). I have read some of the bad reviews from others and it is true. It could be one of the worst comfort inn.
Séjour de 1 nuit en novembre 2023
Guest Relations Management a répondu le 6 nov. 2023
Hi there! We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issue with the odor right away. Our staff is held to a high standard of hospitality, and we hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. Our housekeeping and maintenance team are looking into the issue as well to avoid guest experience like this in the future. Thank you for taking the time to share your experience and to bring these matters to our attention. We do hope you'll return and let us show you a far better experience.

2/10 – Terrible

Cristofer

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Bed was dirty
Séjour de 1 nuit en novembre 2023
Guest Relations Management a répondu le 6 nov. 2023
Hi Cristofer! We appreciate you giving your feedback about your recent experience in our hotel. We regret to hear that your room was not properly and thoroughly cleaned according to the high standards of our housekeeping. It is through feedback like yours that we are able to quickly address housekeeping issues, and we thank you again for taking the time to share this experience. We do hope you'll return and let us show you a far better experience.

10/10 – Excellent

Robert Robbie, DeWitt

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Every time I travel to Gilroy CA, this is my go to spot, when available.. Thank you very
Séjour de 4 nuits en octobre 2023
Guest Relations Management a répondu le 31 oct. 2023
Hi Robert! We can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We thank you for your loyalty and look forward to serving you again in the future!

8/10 – Bien

Antonio

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Guest Relations Specialist a répondu le 25 oct. 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 – Excellent

Roberto T

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Really good place to stay in Gilroy CA
Séjour de 3 nuits en octobre 2023
Guest Relations Specialist a répondu le 23 oct. 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 – Excellent

Amparo

Séjour de 1 nuit en octobre 2023
Guest Relations Management a répondu le 6 nov. 2023
Hi Amparo! We are so glad to hear from you and to learn that we were able to give you a pleasant and comfortable. We look forward to welcoming you back during your next stay in the area!

8/10 – Bien

Elaine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very nice and check in was easy. Room was clean.
Séjour de 2 nuits en octobre 2023
Guest Relations Specialist a répondu le 16 oct. 2023
Thank you for your kind words! We're delighted to hear that you had a pleasant check-in experience and that your room met your expectations in terms of cleanliness. Our staff works hard to provide a positive guest experience, and your feedback is greatly appreciated. We look forward to hosting you again in the future. Safe travels!

2/10 – Terrible

Maria, Oakdale

Voyage de couple
Points faibles : Commodités
Cockroaches in hotel bed crawled on our body. Minimal compensation.
Séjour de 1 nuit en septembre 2023
Manager a répondu le 29 oct. 2023
Hello Maria,We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and pest control very seriously and will address this with our team. Thank you for bringing this to our attention.

8/10 – Bien

mohsen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Newly renovated more modern rooms. Rooms have back windows that can be un-curtained during the day time. Breakfast was also a plus.
Séjour de 1 nuit en septembre 2023
Guest Relations Specialist a répondu le 9 oct. 2023
Dear Mohsen, Thank you for sharing your positive feedback about the newly renovated and more modern rooms at the hotel. It's great to hear that the rooms offer back windows that can be un-curtained during the daytime, providing ample natural light. Additionally, it's wonderful that you enjoyed the breakfast offered at the hotel. Your comments are appreciated, and we hope you had a comfortable and enjoyable stay. If you have any more feedback or if there's anything else you'd like to share about your experience, please feel free to do so. We look forward to welcoming you back for future visits. Thank you for choosing our establishment.

10/10 – Excellent

Moises, Navarre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was very comfortable.
Séjour de 3 nuits en septembre 2023
Guest Relations Specialist a répondu le 6 oct. 2023
Hi Moises, We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 – Bien

Sebastian Niklas

Voyage de couple
Points forts : Propreté, service et personnel
A Little Bit old for a european, but its clean!
Séjour de 1 nuit en octobre 2023
Manager a répondu le 5 oct. 2023
Hello Sebastian Niklas ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 – Bien

Jiggs

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Guest Relations Specialist a répondu le 29 sept. 2023
Hi Jiggs, Thank you for your recommendation, and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 – Terrible

Tiffanie

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unfortunately this was a horrible stay. The bed was terrible. Hard and you could feel the springs. There was absolutely no water pressure at all to the shower. Was more like a fast trickle. There was only waffle mix left at 8am breakfast and it states breakfast is served till 9am. Good thing there was a Waffle House next door. Police were there at the check out desk when we left. We have no idea what took place we were just happy to leave.
Séjour de 1 nuit en septembre 2023
Guest Relations Specialist a répondu le 27 sept. 2023
We're very sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, and it's disappointing to learn that the bed, water pressure, and breakfast did not meet your expectations. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced during your visit.

4/10 – Médiocre

John

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Room was clean and appeared recently remodeled. Great location adjacent to freeway and across from factory outlets. Check-in should have gone smoothly and didn't. Upon entering lobby at 4:15, staff not present. Went to locate and she appeared from rear. Had prepaid for two rooms on my card. Staff said we were listed as two to one room. I explained I had been precharged for two. She alleged again that we were reserved for one room. I showed her my e-mail confirmation for one adult in two rooms. She became defensive and stated that I had not stated that I registered these rooms individualy under two separate names. I stated that the site asked me for the name of each party, for each room, and that I had paid on my credit card. It didn't seem to occur to her to ask how the parties had been registered. She assigned us two rooms on separate floors without asking if we prefered adjacent rooms. She gave us two adjacent rooms upon my request. Upon entering my assigned room, I saw that the former customers had left their clothes and luggage on the bed. My partner called her and the rep asked me to come back to the lobby. I stated no, and to please have the cards delivered to my partners room. Another staff member showed up shortly with cards for another room. She began to leave without taking the cards from the occupied room. Is this the best you can do, Comfort Inn management?
Séjour de 1 nuit en septembre 2023
Guest Relations Specialist a répondu le 25 sept. 2023
Thank you for taking the time to share your feedback regarding your recent stay. We apologize for the issues you experienced during the check-in process. This is certainly not the level of service we aim to provide, and we're sorry for any inconvenience it caused. We appreciate your detailed feedback, which helps us identify areas for improvement. Rest assured that we will address these concerns with our staff to ensure a smoother check-in process for our future guests. We value your business and hope you will consider giving us another opportunity to provide you with a more pleasant stay in the future. Thank you for choosing Comfort Inn.