[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Wyndham Ion Majestic Genting Highlands Hotel in Genting Highlands with 3 indoor pools and a full-service spa ![3 indoor pools](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/2497461d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/a2aab4e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/a8fd5e76.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/c7ab0bd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/3196248c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Genting Highlands, Wyndham Ion Majestic offers a convenient mountain getaway. Guests enjoy a grocery store, coffee shop, and laundry facilities on-site. After taking in scenic views, visitors can relax in the sauna or swim in one of three indoor pools. 7.6 Good ## Popular amenities - Pool - Spa - Bar - Breakfast available - Parking available - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=104536564&PinnedHotelID=104536564&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Studio](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/ac7c4e03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Separate bedroom Private bathroom - 380 sq ft - Sleeps 2 - 1 King Bed ![Twin Room](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/a66ecbf1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Separate bedroom Private bathroom - 380 sq ft - Sleeps 2 - 2 Twin Beds ![Standard Quadruple Room](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/0dae1d53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Separate bedroom Private bathroom - 650 sq ft - Sleeps 4 - 1 Queen Bed and 1 Queen Bunk Bed ![Superior Suite](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/721742b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV 3 bedrooms Private bathroom - 780 sq ft - 3 bedrooms - Sleeps 6 - 1 Queen Bed, 1 Queen Bunk Bed and 1 Twin Bed ![Apartment](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/3719140d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen LCD TV Separate bedroom Private bathroom - 700 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/cef094ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio King Room - Sleeps 2 ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/ad8c0abe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Twin Room - Sleeps 2 ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/e8d4045b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom - Sleeps 4 ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/ba316205.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/105000000/104540000/104536600/104536564/fccbad43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Suite - Sleeps 6 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGenting-Highlands-Hotels-Wyndham-Ion-Majestic-Genting-Highlands.h104536564.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGenting-Highlands-Hotels-Wyndham-Ion-Majestic-Genting-Highlands.h104536564.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.43501%2C101.78733&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sTo-YVOun7JqxwpSxdzHYxWP2a4=) Jalan Grand Ion Majestic, Ion Park, Genting Highlands, Pahang, 69000 #### What's nearby - First World Plaza - 4 min drive - 1.9 km - Skytropolis Indoor Theme Park - 4 min drive - 1.9 km - SkyAvenue - 5 min drive - 1.9 km - Genting SkyWorlds Theme Park - 5 min drive - 2.3 km - Genting Highlands Premium Outlets - 12 min drive - 6.1 km #### Getting around - Kuala Lumpur Gombak Station - 61 min drive - Subang (SZB-Sultan Abdul Aziz Shah) - 89 min drive #### Restaurants - ‪The Majestic Pizza - ‬1 min walk - ‪Hard Rock Cafe Genting Highlands - ‬13 min walk - ‪Hugo's Lounge - ‬4 min walk - ‪RSC8 Cafeteria & Lounge - ‬11 min drive - ‪Tavern in the Sky - ‬4 min walk ## About this property ### Wyndham Ion Majestic Genting Highlands Upscale hotel near Genting SkyWorlds Theme Park Consider a stay at Wyndham Ion Majestic Genting Highlands and take advantage of a grocery/convenience store, a coffee shop/cafe, and a garden. Treat yourself to some rest and relaxation at AREÕMA BOUTIQUE SPA, the onsite spa. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi. Other perks include: - 3 indoor pools and a children's pool - Free self parking, plus valet parking (surcharge) - Buffet breakfast (surcharge), an electric car charging station, and express check-out - Express check-in, concierge services, and a banquet hall Room features All 850 rooms offer comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like separate dining areas and bathrobes. Other conveniences in all rooms include: - Bathrooms with showers and hair dryers - 42-inch LCD TVs with satellite channels - Separate sitting areas, separate dining areas, and kitchens ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/23000000/22680000/22674000/22673933/0c6af6a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Ion Delemen Hotel Genting Highlands - Pool - Kids pool - Free WiFi - Restaurant 7.2 Good 525 reviews CA $85 CA $96 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=22673933&PinnedHotelID=22673933&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/88000000/87140000/87136200/87136138/3fc9f5e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Yanné, Onsen Hotel Genting Highlands - Pool - Hot tub - Spa - Free WiFi 8.4 Very good 38 reviews CA $83 CA $94 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=87136138&PinnedHotelID=87136138&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4430000/4420900/4420842/849ea818.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resorts World Genting - Genting Skyworlds Hotel Genting Highlands - Restaurant - Business services - Laundry - Room service 7.6 Good 124 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=4420842&PinnedHotelID=4420842&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/89000000/88920000/88918300/88918215/7c428046.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Vert Boutique Hotel Genting Highlands - Free WiFi - Air conditioning - Breakfast available - Parking available 8.6 Excellent 31 reviews CA $31 CA $41 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=88918215&PinnedHotelID=88918215&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/115000000/114520000/114516900/114516848/c72e4281.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Signata Genting Highlands Genting Highlands - Pool - Spa - Kids pool - Waterslide 10 Exceptional 1 review CA $69 CA $87 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=114516848&PinnedHotelID=114516848&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/37000000/36380000/36378900/36378813/17d26518.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Garden Hotel & Residences, Genting Highlands Genting Highlands - Pool - Kids pool - Parking included - Free WiFi 7.0 Good 136 reviews CA $61 CA $71 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=36378813&PinnedHotelID=36378813&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/5000000/4430000/4420900/4420817/b4895874.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resorts World Awana Genting Highlands - Pool - Free WiFi - Restaurant - Air conditioning 7.2 Good 856 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=4420817&PinnedHotelID=4420817&HadPinnedHotel=true®ionId=-1&adults=2) ![Check-in/check-out kiosk](https://images.trvl-media.com/lodging/3000000/2870000/2866500/2866453/312b789c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resorts World Genting - First World Hotel Genting Highlands - Spa - Restaurant - Gym - Breakfast available 6.4 1,001 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=2866453&PinnedHotelID=2866453&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment, 2 Bedrooms | Terrace/patio](https://images.trvl-media.com/lodging/97000000/96260000/96252300/96252241/3bbfa62e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GENTING FoggyCold StayCation AT Ion Delemen By HAPYHOME Genting Highlands - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 15 reviews CA $39 CA $69 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=96252241&PinnedHotelID=96252241&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106430000/106420500/106420447/cd5e7707.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Genting Windmill Homestay Genting Highlands - Pool - Kitchen - Washer - Parking included 9.0 Wonderful 4 reviews CA $33 CA $41 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=106420447&PinnedHotelID=106420447&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free self parking on site - Covered valet parking on site (MYR 30 per day) ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - 3 indoor pools - Children's pool - Full-service spa - Gym - Sauna ### Family friendly - 3 indoor pools - Children's pool - Grocery/convenience store - In-room kitchen - Laundry facilities - Separate in-room dining area ### Conveniences - 24-hour front desk - Grocery/convenience store - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (on request) ### Outdoors - Garden ### Full-service spa - Spa open daily ### Accessibility - No elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathrobes - Hair dryer - Private bathroom - Shower - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch LCD TV with satellite channels ### Food and drink - Kitchen - Separate dining area ### More - Air conditioning - Desk - Free local calls - Heating - Iron/ironing board on request - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 3.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children - Covered valet parking fee: MYR 30.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention This property does not have elevators Pool access available from 8:00 AM to 9:00 PM ### Property is also known as 温德姆玖霄明轩酒店 Wyndham Ion Majestic Genting Highlands Hotel Wyndham Ion Majestic Genting Highlands Genting Highlands Wyndham Ion Majestic Genting Highlands Hotel Genting Highlands ## Frequently asked questions ### Does Wyndham Ion Majestic Genting Highlands have a pool? > Yes, this property has 3 Indoor pools and a children's pool. Pool access is from 8:00 AM–9:00 PM. ### Is Wyndham Ion Majestic Genting Highlands pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Wyndham Ion Majestic Genting Highlands? > Self parking is free at this property. ### What time is check-in at Wyndham Ion Majestic Genting Highlands? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Wyndham Ion Majestic Genting Highlands? > Check-out is at noon. ### Where is Wyndham Ion Majestic Genting Highlands located? > Situated in the entertainment district, this spa hotel is 1.6 mi (2.6 km) from Genting Casino and 2 mi (3.2 km) from Genting SkyWorlds Theme Park. Genting SkyCasino and First World Plaza are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Wyndham Ion Majestic Genting Highlands Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 7 8 - Good 11 6 - Okay 4 4 - Poor 2 2 - Terrible 2 ### 8.8/10 Cleanliness ### 8.2/10 Staff & service ### 8.0/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 8/10 Good #### Jason Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good high end and affordable stay especially if you aren’t able to get any GW hotels. Only thing is that there is a rooftop pool that is not accessible unless you pay a seperate fee upon arrival because it is operated by Hard Rock Cafe. There is a hotel included pool on the lower floors though with a gym. ![](https://a.travel-assets.com/ugc/hotel-reviews/84eb7b44-452c-40a5-8da1-7be7021859c1-1756036995890.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5f92dad5-6aa6-47f5-abbe-35fe7f889b8a-1756036987845.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5b45f3f2-6936-4e9e-8673-84a867310b1f-1756036987546.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c3d3790a-a52f-4dc0-a537-698f93874749-1756036990662.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jason Stayed 1 night in Aug 2025 ### 8/10 Good #### Farish Sep 25, 2025 Liked: Cleanliness, staff & service Toilet had this bad smell from day one. Was cleaned but seemed to be a plumbing fault. In room dining was not an option as QR code not available to order. ##### Farish Stayed 3 nights in Sep 2025 ### 8/10 Good #### HIROHISA Jul 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities シャワーの下水臭だけマイナスポイント。あとは良かった。カジノへは歩いては行けません。 ##### HIROHISA Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Nantha Mar 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is excellent even though it it's quite a distance from the main attractions...the staff are friendly and courteous..one suggestion would be to provide the shuttle service free for hotel guests... ##### Nantha Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Ediz FATIH Mar 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### mükemmel bir otel Kendi evimde gibi hisettim. ##### Ediz FATIH Stayed 1 night in Feb 2025 ### 8/10 Good #### Dee Feb 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It will be beautiful when it’s all finished ##### Dee Stayed 3 nights in Jan 2025 ### 8/10 Good #### Rajvin Dec 26, 2024 Liked: Staff & service, amenities Great location, nice room but odour from bathroom ##### Rajvin Stayed 1 night in Dec 2024 ### 8/10 Good #### Sara Jun 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very nice option for when you're visiting Genting Highlands. Less than 10 minutes drive from the mall and theme park area with lots of facilities within the property itself. The room was nice and clean with a gorgeous view of the surrounding mountains. Breakfast selection was OK, however some things ran out quickly due to the long weekend crowd. Facilities were fine, we enjoyed the heated pool. There is a paid rooftop experience where you can take some beautiful photos - a bit pricey but fun. Restaurant options were OK but you'll need to drive out if you want alternatives. The only thing is that some facilities weren't available - the kids playground pool didn't have water heating which made it too cold to be in and the infinity pool was closed for maintenance. ##### Sara Stayed 2 nights in Jun 2025 ### 8/10 Good #### Vithya Apr 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall its a good place to stay with family or friends. However, they should improve their sewage system as there is a strong stench in the toilets. Air freshners were probided upon request. Good to also take note on details such as providing handsoap in the toilets and kitchen as well. As for the gym, there should be a sign to inform guests to take the key card from the pool towel area. ##### Vithya Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Raji Sep 25, 2024 Liked: Cleanliness, staff & service This hotel opened June 1 2024, not all amenities are open. Work is still being done. They have shuttle busses to Resort world for RM7 per person, in my opinion it should be free considering the hotel isn’t fully completed. Once all work is done I think this hotel would be beautiful place to stay. The view is amazing if you get the room facing the mountains ##### Raji Stayed 3 nights in Sep 2024 ### 2/10 Terrible #### Fikri Jun 1, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort Very bad experience Although the staff was very nice But lots management and facility issue 1. 7 lifts CANNOT accomodate with 40+ floors of the building. Take 1 hr to get the bellboy bring the luggage up/down. Have to use stairs to parking lot. Worse situation during breakfast time and check out time 2. Breakfast area too small. CANNOT fit with number of guest. No table to sit. Empty food not top up. Long que at egg station. Breakfast substand. Nothing great with rm60 per head breakfast. Terribly overprice. Mamak breakfast so much better 3. Reception area so small. And only 3-5 workers handling check in check out. Not proportionate with high number of guests ##### Fikri Stayed 1 night in May 2025 ### 6/10 Okay #### Verified traveller Nov 25, 2024 Liked: Property conditions & facilities As it is soft opening, the main attractions are not ready. The bathrooms also hv a smell. It has to do with the air ventilator. This is something the management needs to look into it and find the cause. Otherwise, the review will always be negative. ##### Verified traveller Stayed 3 nights in Nov 2024 ### 6/10 Okay #### Aasif Nov 9, 2024 Liked: Cleanliness Disliked: Staff & service One of the nicest locations I have ever seen for a hotel, however, the staff service is below, much below expectation. The check in lady was lovely but her manager/supervisor (in Mack suit) was rude to his staff and behaving in a way that he was more important than any mortal hotel guests! I stay in different hotels and have gold status in a few, but this is the first time I was told the rooms are available but I will have to pay the full early check-in price if I want that and the supervisor was instructing the front desk to say this to me. The restaurant closes after 10pm but from 9pm the staff were very reluctant to serve food as they were “closing soon”! My wife waited for 25 minutes for a portion of chips which they gave to someone else and never apologised and it was so late that their kitchen was closed. ##### Aasif Stayed 1 night in Oct 2024 ### 4/10 Poor #### John Jan 2, 2025 Liked: Staff & service Disliked: Cleanliness #### Not worthy of a 5-star classification Rooms: Entered the family room and was immediately greeted by a whiff of stale air. Ceramic tiles were uncomfortably cold; would have expected the floors to be carpeted given Genting's chilly climate. The build of the room was shoddy & shows lack of attention to detail, eg, shower glass door don't close fully, so the dry toilet area gets soaked everytime someone takes a shower. Hot water runs out quite quickly, so the next person showering will have to wait for a while. Room wifi was mediocre at best. Food and drinks: The breakfast buffet wasn't the greatest if I'm being completely honest. Selection was quite mediocre and taste-wise was average at best; quite a disappointment as Malaysia is famed for having awesome food. Saving grace was that the chefs at the live stations were all very friendly, especially at the egg station. Always smiley despite the heavy traffic flow Noteworthy details: For a new 5-star property, this hotel falls well short of expectation. As an ex-hotelier & a frequent business traveller, I have to say that this was one of the worst 5-star hotels that I have stayed in. Booked a family room & the price was similar to Ritz-Carlton KL, one of my usual hotels when I'm in KL; unfortunately, the room, facilities & service cannot be further away than the famed Ritz-Carlton. Quite shocked that we need to pay extra to use the kids' play pool & shuttle bus to Genting SkyWorld where all the main attractions are. ##### John Stayed 2 nights in Dec 2024 ### 8/10 Good #### MASAKATSU Jul 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### MASAKATSU Stayed 3 nights in Jul 2025 ### 8/10 Good #### ISHII Jul 21, 2025 ##### ISHII Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Nitin Jun 11, 2025 ##### Nitin Stayed 1 night in Jun 2025 ### 6/10 Okay #### Takashi May 11, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ##### Takashi Stayed 1 night in May 2025 ### 10/10 Excellent #### Ajeet Mar 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Ajeet Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Shinta Jan 30, 2025 ##### Shinta Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### DongMin Jan 11, 2025 ##### DongMin Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Tammy Dec 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Tammy Stayed 1 night in Dec 2024 ### 8/10 Good #### Poh Guan Nov 24, 2024 Liked: Cleanliness, property conditions & facilities, room comfort ##### Poh Guan Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Adam Nov 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Adam Stayed 2 nights in Oct 2024