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Resorts World Genting - Resort Hotel – Avis

2.5 out of 5
Resorts World Genting - Resort Hotel
Genting Highlands, Genting Highlands, Pahang

Avis

7,6

Bien

Note de 10 – Excellent, d’après 53 avis sur 242." "
Note de 8 – Bien, d’après 110 avis sur 242." "
Note de 6 – Acceptable, d’après 49 avis sur 242." "
Note de 4 – Médiocre, d’après 24 avis sur 242." "
Note de 2 – Terrible, d’après 6 avis sur 242." "

7,8/10

Propreté

7,6/10

Service et personnel

6,8/10

Commodités

7,4/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Barbara

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Séjour de 3 nuits en octobre 2023
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Excellent

SOH

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en juin 2023
Social Care Team a répondu le 19 juill. 2023
Dear Soh,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Excellent

Khoo Koh

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2023
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Bien

Lian peng

Séjour de 2 nuits en décembre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Bien

ELIANA, PUNGGO CENTRALL

Séjour de 2 nuits en mars 2023
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

2/10 – Terrible

Xun Jie

Voyage en famille, Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Séjour de 3 nuits en février 2023
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 – Acceptable

Hee Kyung

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
여러모로 불편했던 호텔
우선 룸에서는 와이파이가 없어서 와이파이를 사용하려면 호텔 로비로 내려가야하는 점이 가장 불편합니다. 우리가 묵었던 룸의 창문이 꼭 닫히질 않아 차고 축축한 공기가 계속 유입되어 지내기가 불편했습니다. 이불에서 퀴퀴한 냄새가 나서 불쾌했습니다. 체크인 과정이 너무 복잡합니다. 완전한 모바일 시스템도 아니고 프런트 직원의 도움을 받아야하는 것도 아니라서 프런트에서 회원등록하고 다시 키오스크로 가서 다시 체크인해야하고, 너무 복잡하고 번잡했습니다. 또한 Food Factory의 아침식사 뷔페는 절대적으로 추천하지 않습니다. 먹을 것도 없고 어수선하고 비위생적이고.
Séjour de 1 nuit en février 2023
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Bien

Gek Choo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Big room
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Excellent

theresia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
with family
better than first world actually, but the service from the hotel is just not friendly. even no wifi here. it sucks nowadays don't have wifi at hotel.
Séjour de 5 nuits en décembre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

10/10 – Excellent

Jashveerdeep Singh

Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Séjour de 1 nuit en décembre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Bien

Lim

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Séjour de 3 nuits en décembre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Acceptable

Eng Keen

Séjour de 1 nuit en décembre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Bien

WEI RE

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall was great. Too noisy no sounds proofing
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

4/10 – Médiocre

Looi

Séjour de 1 nuit en octobre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Séjour de 2 nuits en octobre 2022
Social Care Team a répondu le 23 nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en mars 2020
Social Care a répondu le 23 mars 2020
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Séjour de 2 nuits en mars 2020
Social Care a répondu le 23 mars 2020
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

6/10 – Acceptable

LOK YI

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en janvier 2020
Social Care a répondu le 27 févr. 2020
Dear Lok, Thank you for your review. We will appreciate if you can to tell your experience with us. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

6/10 – Acceptable

Mohammed, Saudi Arabia

Not
Séjour de 1 nuit en janvier 2020
Social Care a répondu le 27 févr. 2020
Dear Mohammed, Thank you for your review. We will appreciate if you can to tell your experience with us. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

8/10 – Bien

Rebecca

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2020
Social Care a répondu le 27 févr. 2020
Dear Rebecca, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 – Excellent

Voyageur vérifié

Séjour de 2 nuits en décembre 2019

4/10 – Médiocre

TWTYK

Voyage de couple
Points forts : Commodités
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Séjour de 1 nuit en décembre 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2019

4/10 – Médiocre

Jen

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Séjour de 1 nuit en novembre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Absence of signage and info counter
When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Séjour de 1 nuit en novembre 2019

6/10 – Acceptable

Boon Cheang

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en novembre 2019

6/10 – Acceptable

Isra

Points forts : Service et personnel
Good location, a little old - need renovate + NEED WIFI in room
Séjour de 3 nuits en octobre 2019

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The fan in the room needs servicing, extremely noisy.. noise control is bad. I do t know where is the blasting music coming from
Séjour de 3 nuits en octobre 2019

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A disappointing stay as the property is old and time for the room to do a makeover. Need to walk quite a distance to the new cable car station from the hotel. Been donkey years since my last visit and Genting Highland now with many building taking over the once nice and beautiful place and green scenery there.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good and rejuvating stay
One of the better hotels compared to first world hotel. Comes with a rain shower and doesnt have a bath tub but it's okay for me. Quiet environment and the hotel is kind enough to let us check in earlier for a small fee. Booking through hotels.com make it even better as there is assurance that we got the cheapest deal =)
Séjour de 3 nuits en octobre 2019

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Checking in is smooth. Room are clean & well equipped. Only flaw is that we need to pay RM15 for checking in at around 12.30pm ( official check in is 3pm). Most hotel in Malaysia don’t charge fair early check in if room available.
Séjour de 1 nuit en octobre 2019

6/10 – Acceptable

Chan

Voyage de couple
Points forts : Propreté
Clean and neat. Cons: no plain water and no wifi. Staff Natalie not very friendly
Séjour de 1 nuit en octobre 2019

6/10 – Acceptable

Mamdouh

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Our stay
Not clean Bed is not comfortable and small The hotel is 3 stars for sure
Séjour de 2 nuits en octobre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
很棒
Séjour de 2 nuits en septembre 2019

8/10 – Bien

EE PING

Points forts : Propreté, état et installations de l’hébergement
Simple comfort with no extras at a fairly expansive price charged by Genting Resort World. Location is convenient as it is located within the Genting Resort World complex.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Looks like was renovated, service just a call away, official check-in Was 3pm, Just pay RM5 and you can have the room right away. Breakfast at Cafe Terrace at Grand Genting with 40% discount is better value then eating at Malaysia street
Séjour de 2 nuits en octobre 2019

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel
立地も良くレストランの料理も美味しい
Séjour de 1 nuit en septembre 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Points faibles : État et installations de l’hébergement
no wifi
i could not accept no wifi in room
Séjour de 1 nuit en septembre 2019

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
No free wifi access in room. Only have free wifi access in the lobby area and was down during my period of stay.
Séjour de 2 nuits en septembre 2019

10/10 – Excellent

Jeremiah, Singapore

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort hotel is clean and neat. It is very accessible to SkyAvenue and Awana Skyway.
Séjour de 2 nuits en septembre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2019

8/10 – Bien

Florence

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great experience at Gentings!
Excellent location, connected to shopping malls, eateries, cable car. Room was spacious and clean. Great stay!
Séjour de 3 nuits en août 2019

8/10 – Bien

Florence

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay at Gentings!
Location was excellent! Very convenient to all places - restaurants, shopping malls, cable car etc. Good value for money. Only downside is the lack of WIFI which is only available in the hotel lobby.
Séjour de 3 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fast check in and check out. The room was clean. Do note that this is a very basic hotel with no aircon still cooling with fan), no kettle (2 complimentary bottles of water), no shampoo (with available shower gel, toothbrush and toothpaste). It didn't bother us as we were only there for 3d2n and we spent majority of the time out of the room.
Séjour de 2 nuits en août 2019

8/10 – Bien

SH

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location is good and room is spacious for 2. Checkin process is fast, same the check out.
Séjour de 1 nuit en août 2019

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
The property is relatively clean but the staff at the counter is slow while the cashier staff is rather unpleasant when we approach for some enquiries.
Séjour de 3 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
清掃の人が親切でした。
Séjour de 4 nuits en août 2019