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"Fantastic location, staff and property!! "

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"This is a difficult review because most of the stay was fabulous. The room was comfortable, clean and well-laid out. The hotel is absolutely beautiful and felt like an oasis after a day in town filled with a million other tourists. The issue I had was before we arrived, we received a message through the hotels.com website saying the hotel could not pre-authorize our payment, so our room may not be available. I immediately called hotels.com to try to rectify the situation. Although I was unable to call the hotel directly I emailed them. Got another message telling me the credit card was invalid (they had a credit card that was not even mine). Hotels.com kept trying to reach them but the front desk said they were too busy to help. It was finally resolved after the third hotels.com rep asked to speak to a manager. It was very inconvenient because we were in another location, trying to enjoy it but I kept having to stop and call hotels.com. And, I might add that the front desk of the hotel was not very busy much of the time while I was there. Some training is needed. It left a bad taste in my mouth."

"Family room booked which was very comfortable. Short taxi ride (around €22) into central Brugge. "

"excellent breakfast, and wonderfull position"

"We liked the place very much, definately will return! "

"Fantastic property! Wonderful rooms, well appointed, excellent staff and a great location. "

"This time, we were given a room with a beautiful view. The hotel has added perfume diffusers throughout, creating a wonderfully pleasant scent. The staff were exceptionally nice and helpful, making our stay even more enjoyable."

"Poor internet, no water in lobby. No fridge. Check in did not tell us about ice or housekeeping. Not enough towels. Beds comfortable! Pillows not comfortable, all wadded up. Fabulous location and quiet. Cereals in morning were not marked correctly (needed GF muesli but was granola. Fruit was old (apples)"