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Extended Stay America Premier Suites - Fredericksburg – Avis

2.5 out of 5
Extended Stay America Premier Suites - Fredericksburg
1065 Hospitality Lane, Fredericksburg, VA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 73 avis sur 140." "
Note de 8 – Bien, d’après 31 avis sur 140." "
Note de 6 – Acceptable, d’après 17 avis sur 140." "
Note de 4 – Médiocre, d’après 8 avis sur 140." "
Note de 2 – Terrible, d’après 11 avis sur 140." "

8,8/10

Propreté

8,8/10

Service et personnel

7,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Marie-Claude

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
pas de draps dans le lit ascenseur en panne déjeuner inexistant
Séjour de 1 nuit en février 2024
GM a répondu le 2 févr. 2024
Dear Maria, we sincerely apologize to not mean your standard. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve. Sincerely,Hotel Management

2/10 – Terrible

Yves

Séjour de 1 nuit en janvier 2024
GM a répondu le 13 janv. 2024
Dear Yves, we sincerely apologize to not mean your standard. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve. Sincerely,Hotel Management

10/10 – Excellent

Guylaine

Points forts : Propreté
Séjour de 1 nuit en décembre 2023
GM a répondu le 26 déc. 2023
Dear Guylaine,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Louise

Séjour de 1 nuit en décembre 2023
GM a répondu le 23 déc. 2023
Dear louise, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

6/10 – Acceptable

Gilles

Points forts : Service et personnel
Séjour de 1 nuit en juillet 2023
GM a répondu le 6 juill. 2023
Thank you for staying with us and leaving a review. Hope to see you again

10/10 – Excellent

Melissa

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was the basic room. This place is dog friendly to the max and we appreciated this. My only complaint was the breakfast selections were meh at best. I did love the bottle filling station.
Séjour de 4 nuits en mai 2024
Hotel Management a répondu le 21 mai 2024
Dear Melissa, Thank you for your feedback. We're glad to hear that you appreciated our dog-friendly policy and the amenities provided. We apologize for any disappointment with the breakfast selections and appreciate your feedback on this matter. Your comments will be shared with our team for consideration as we strive to improve our offerings. We're pleased to hear you enjoyed the bottle filling station and hope to welcome you back for another stay.Sincerely,Hotel Management

8/10 – Bien

Theodore, Alexandria

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Walls are thin and bed moves a lot when one person moves. Exterior side door entry not working. Breakfast was a tiny snack. But good enough for just one night.
Séjour de 1 nuit en mai 2024
GM a répondu le 20 mai 2024
Dear Theodore,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. Sorry to was able to hear other guest. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

8/10 – Bien

Michelle

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a thoroughly adequate hotel, especially if all you need is a place to sleep. The room wasn’t carpeted and the breakfast muffins were only slightly larger than mini muffins. Parking was limited and challenging to find as late as we arrived.
Séjour de 1 nuit en mai 2024
GM a répondu le 16 mai 2024
Dear Michelle, thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

6/10 – Acceptable

Neremise

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
The first room given was very dirty. The tub even had what looked to be dry blood on the side. There was no toilet paper. I was given another room that was checked first and toilet paper in case the room was without. Second room was a step up from the first room. Being that it was late already we rested. The next day my daughter was looking for the tv remote. As I searched the sides of the tv to my surprise there was a sealed 6 pack of condoms hidden behind. I was in complete disbelief. The staff was really nice and professional. Would I recommend and ever return… absolutely not
Séjour de 2 nuits en mai 2024
GM a répondu le 6 mai 2024
Hello Neremise, it’s regrettable to learn of your dissatisfaction with some aspects of your visit. We value your feedback and greatly appreciate the insight to coach our team as we strive to improve daily to exceed our valued guest expectations. Warm regards, Extended Stay America Fredericksburg

4/10 – Médiocre

Kylee

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Had a very weird smell. Front office said they only clean once a week since it’s extended stay
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Steven

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
......................
Séjour de 2 nuits en avril 2024
GM a répondu le 2 mai 2024
Dear Steven, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Peter

Voyage de couple, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
New property and excellent location.
Séjour de 2 nuits en avril 2024
GM a répondu le 8 avr. 2024
Dear Peter,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

8/10 – Bien

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place. But not enough parking. Had to park in vskvokjnr parking lot and hope that they did not tow my car.
Séjour de 2 nuits en mars 2024
GM a répondu le 1 avr. 2024
Dear John, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. The parking lot next to valoni oil is our parking lot. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

8/10 – Bien

LD

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lack of coffee maker in the room. Poor breakfast options and no bold coffee in breakfast.
Séjour de 1 nuit en mars 2024
GM a répondu le 28 mars 2024
Dear LD, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

8/10 – Bien

Bruce

Séjour de 1 nuit en mars 2024
Greg Parker a répondu le 21 avr. 2024
Thank you so much for choosing ESA Fredericksburg

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Check in person (Tamara?) was delightful and very helpful. The room was very clean and nice
Séjour de 1 nuit en mars 2024
GM a répondu le 20 mars 2024
Dear Marc, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

8/10 – Bien

Larry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ok
Séjour de 1 nuit en mars 2024
GM a répondu le 14 mars 2024
Dear Larry,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was clean. Check in staff very nice. Breakfast is sparse and that’s being kind. Granola bars are not breakfast. Just as an aside, it seemed like this property was much more geared to long term guests.
Séjour de 1 nuit en mars 2024
GM a répondu le 4 mars 2024
Dear Jennifer, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team. Yes, we are geared more to long term guest, but we are very happy to see ones and two nights stays as well. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

10/10 – Excellent

Craig

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 2 nuits en février 2024
GM a répondu le 24 févr. 2024
Dear Craig,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

4/10 – Médiocre

Ninh

Weakest shower head I have ever come across.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 20 févr. 2024
Dear Ninh, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

8/10 – Bien

Nicole

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only reason i didn't give 5 stars straight is because we had an unfortunate situation while checking in. It was met fearlessly by two gentlemen, John and possibly Chris (i can't remember lol) then, not to anyones fault, we were given a room that wasn't fully clean, not a problem, again, immediately taken care of. This place was bombarded with a ton of crazy dance moms (im one) they handled everything thrown at them with a smile, all jumped in and made it happen. I appreciated the team work! Once we were all settled, all was calm. The only thing i didn't like was in the rooms were no wash cloths, hair dryers, or water pressure.I heard you could request items at the desk, but i can't confirm or deny thats truth. So, bring your blow dryer and enjoy your stay!
Séjour de 1 nuit en février 2024
GM a répondu le 5 févr. 2024
Dear Nicole, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. We loved that all the dance moms choose to stay with us, and I must say that was fun. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. I wish things was a little bit more smoother but next time we will be ready. Yes, ma'am hair dryers etc. is aval at front desk. Sorry, that wasn't told to you at check in. Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

6/10 – Acceptable

Kimberly

Séjour de 2 nuits en février 2024
GM a répondu le 5 févr. 2024
Dear Kimberly,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

jose antonio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
GM a répondu le 28 janv. 2024
Dear Jose,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Lauren

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Safe for solo traveler
I felt very safe in this hotel. The room was clean and parking lot was well lit. No bells and whistles but had a working fridge and microwave and was next store to Wegmans for food. Also had Netflix to log into on tv which is always a plus
Séjour de 1 nuit en janvier 2024
GM a répondu le 21 janv. 2024
Dear Lauren,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Amy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
GM a répondu le 21 janv. 2024
Dear Amy,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

6/10 – Acceptable

Mike

Points faibles : Commodités
Séjour de 1 nuit en janvier 2024
GM a répondu le 21 janv. 2024
Dear Mike, Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please give us another chance to prove our hospitality.Sincerely,Hotel Management

6/10 – Acceptable

Carol

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Not bad
Breakfast was disappointing. No blow dryer in room.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 14 janv. 2024
Dear Carol, We appreciate your feedback and apologize for any inconvenience during your stay. We understand the importance of a satisfying breakfast and review our offerings to enhance the experience. We apologize for the absence of a blow dryer in your room; this does not reflect our usual standards. Your comments are valuable, and we'll address these concerns to improve our services. We hope to provide a better experience in the future.Sincerely,Hotel Management

8/10 – Bien

petronique

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
GM a répondu le 13 janv. 2024
Dear Petronique,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Alexis Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
GM a répondu le 13 janv. 2024
Dear Alexis,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Eleanor

Séjour de 1 nuit en janvier 2024
GM a répondu le 13 janv. 2024
Dear Eleanor,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

6/10 – Acceptable

Victor

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
Pretty good
Desk attendant very friendly and inviting. Room was very spare...hard surfaces. Dishes, etc., were available on request - we viewed that as a good thing, so washing unnecessary if you're not actually using them. The bed was excellent, comfortable. The cleaning was suspect...visible gooey stains on the lounge chair, and when we wiped up a small water spill on the floor, lots of dirt came up with it. Water pressure in the shower was very poor, but improved when the neighbor finished their shower.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 9 janv. 2024
Dear Victor, Thank you for sharing your experience with us. We're pleased to hear that you found our desk attendant friendly and enjoyed the comfort of the bed. We appreciate your understanding regarding our request-based approach for dishes. However, we apologize for any lapses in cleanliness. Your feedback is valuable, and we will promptly address the issues with the lounge chair and floor. We also appreciate your patience with the water pressure concern. Your input helps us enhance our services, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
GM a répondu le 2 févr. 2024
Dear Lisa,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Lisa

Séjour de 2 nuits en décembre 2023
GM a répondu le 2 févr. 2024
Dear Lisa,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

4/10 – Médiocre

Terry

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023
GM a répondu le 13 janv. 2024
Dear Terry, Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please give us another chance to prove our hospitality.Sincerely,Hotel Management

8/10 – Bien

paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and comfortable
Room very clean. Bed comfortable. No amenities in room I guess you have to ask for them because of theft? No hand soap or dish soap no paper towels no utensils or cookware stocked in the in room kitchen. Staff friendly. Grab and go breakfast options limited but ok. Dog friendly which is a big plus.
Séjour de 1 nuit en décembre 2023
GM a répondu le 26 déc. 2023
Dear Paul,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Yes, the items like pots pans utensils are available at front desk. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

4/10 – Médiocre

Geraldine

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Took 3 tries to get a room. One didn't accommodate 3 people, 2nd was dirty, 3rd was finally correct. Took about 30 min to get in our room after a long drive. When we went back down for the 2nd room, nobody was at the desk and took 10-15 min for staff to show up despite calling from in-house phone like their sign states.
Séjour de 1 nuit en décembre 2023
Hotel Management a répondu le 24 déc. 2023
Dear Geraldine, We are sorry you encountered issues with our housekeeping upon arrival. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management

10/10 – Excellent

Thomas

Séjour de 1 nuit en décembre 2023
GM a répondu le 7 déc. 2023
Dear Thomas,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Bobbie

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I'm a big fan!
This is my second stay in Fredericksburg and I was very pleased with accommodations, the staff is friendly and the room was nice and clean. The shower actually looked brand new! It's my go-to hotel in Fredericksburg!
Séjour de 3 nuits en décembre 2023
GM a répondu le 5 déc. 2023
Dear Bobbie,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. Thank you so much for coming back and staying and leaving this review. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America. Sincerely, Vanessa Nettles

10/10 – Excellent

Michael

Séjour de 3 nuits en novembre 2023
GM a répondu le 5 déc. 2023
Dear Michael,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

8/10 – Bien

Sierra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to where I needed to go
Séjour de 3 nuits en novembre 2023
GM a répondu le 5 déc. 2023
Dear Sierra,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Jenny

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quick and easy check-in. Friendly staff. Located by a couple other hotels so it is nice and quiet but still very close to nearby restaurants and shopping centers.
Séjour de 1 nuit en novembre 2023
GM a répondu le 3 déc. 2023
Dear Jenny,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

RAVINDRA, Charlotte

Séjour de 1 nuit en novembre 2023
GM a répondu le 23 déc. 2023
Dear Ravindra,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

2/10 – Terrible

James

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Poor Service and faculty needs to be checked for .
Staff said we could only have one access key. Not sure why. Elevator was down for two days. Only on unit and had to take stairs to move. Also unit was very noisy. Could not rest.
Séjour de 4 nuits en novembre 2023
GM a répondu le 23 nov. 2023
Dear James, We're truly sorry to hear about your experience with the elev being down and only getting one key at check in. Such incidents can be startling and inconvenient. Your well-being and comfort are important to us, and we apologize for any inconvenience caused. We appreciate your understanding, and we continuously work to ensure a better stay for our guests. We hope you'll consider staying with us again in the future for a more restful experience.Sincerely,Hotel Management

10/10 – Excellent

Deontre

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
GM a répondu le 23 nov. 2023
Dear Deondre,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely,Vanessa Nettles General Manager

10/10 – Excellent

Jacqy

Séjour de 1 nuit en novembre 2023
GM a répondu le 23 déc. 2023
Dear Jacqy,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

8/10 – Bien

Elijah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
GM a répondu le 14 nov. 2023
Dear Elijah,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely,Vanessa Nettles General Manager

10/10 – Excellent

deborah

Séjour de 1 nuit en novembre 2023
GM a répondu le 5 déc. 2023
Dear Deborah,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely, Vanessa Nettles

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
GM a répondu le 7 nov. 2023
Dear Nicole,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely,Vanessa Nettles General Manager

10/10 – Excellent

BJHH

Séjour de 1 nuit en novembre 2023
GM a répondu le 5 nov. 2023
Dear BJHH,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team. We look forward to hosting you once again at Extended Stay America.Sincerely,Vanessa Nettles General Manager

10/10 – Excellent

Theresa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel was beautiful, very clean. Staff was very friendly.
Séjour de 1 nuit en octobre 2023
Hotel Management a répondu le 2 nov. 2023
Dear Theresa, We're delighted you found Extended Stay America beautiful and clean, and our staff friendly! Providing a welcoming environment is our priority, and we appreciate your positive feedback. We look forward to hosting you again for more enjoyable stays in the future.Sincerely,Hotel Management