2 restaurants servant le déjeuner

Schlosshotel Kronberg - Hotel Frankfurt – Avis

5 out of 5
Schlosshotel Kronberg - Hotel Frankfurt
Hainstrasse 25, Kronberg, HE

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 456 avis sur 567." "
Note de 8 – Bien, d’après 76 avis sur 567." "
Note de 6 – Acceptable, d’après 15 avis sur 567." "
Note de 4 – Médiocre, d’après 9 avis sur 567." "
Note de 2 – Terrible, d’après 11 avis sur 567." "

9,6/10

Propreté

9,6/10

Service et personnel

9,6/10

Commodités

9,4/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Debra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Exceeded my expectations on ALL fronts. The staff were friendly and helpful when I couldn’t get a cab from school back to the hotel. I was only able to eat one meal, but the Caesar salad will live in my head forever (pickled veggies on a Caesar! Genius). My room was cozy and the bathroom updated and well appointed. My view was beautiful. I wish I could have stayed longer, but I will be back.
Séjour de 1 nuit en mai 2023
Thank you a répondu le 13 juin 2023
Dear Debra, thank you so much for your wonderful review and words.Our ultimate goal is to make our guests feel royal and at home, and it's wonderful that you seem to have felt this way.We are pleased that we have met your wishes and expectations and we hope to welcome you here again very soon.Kind regards, Schlosshotel Kronberg

10/10 – Excellent

Chantal

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour parfait dans un lieu exceptionnel. Chambre confortable. Service attentif et de qualité. Restauration excellente. Tout près de la ville médiévale de Kronberg. Une belle découverte.
Séjour de 1 nuit en avril 2023
Merci a répondu le 25 avr. 2023
Merci beaucoup pour votre évaluation et que vous avez pu profiter de votre temps et de votre séjour dans notre ambiance historique.À chaque pas, vous pouvez ressentir l'histoire de près de 130 ans, ce qui en fait quelque chose de très spécial. Nous sommes ravis que vous partagiez cet amour pour ce lieu avec nous et avec d'autres clients. Nous espérons pouvoir vous accueillir à nouveau prochainement dans notre maison.Jusque-là, nous restons avec les chaleureuses salutations de Kronberg,Votre Château Hôtel Kronberg

10/10 – Excellent

james

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2018
Team Schlosshotel Kronberg a répondu le 28 déc. 2018
Thanks for your Feedback! Kind regards

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbe château à côté de Francfort.
Le château d un autre âge avait une salle de bibliothèque et un hall majestueux. Petit déjeuner de qualité.

10/10 – Excellent

Laurence, Toulouse

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Les 18 ans de ma fille pour une réunion à Frankfor
Établissement à recommander: séjour hors du temps dans un cadre exceptionnel, personnel très attentionné, cuisine délicieuse et chambre très confortable! La notre avait une vue magnifique sur le parc ainsi qu'une petite terrasse. Comme j'avais signalé que ma fille fêterait ses 18 ans le jour de notre arrivée, nous avons bénéficié d'un accueil personnalisé très raffiné! Je ne crois pas qu'elle oublie cette expérience de si tôt!
Franz Zimmermann a répondu le 18 juin 2016
Comme notre manager de qualité vous l'a déjà exprimé dans votre dernière correspondance,nous sommes très heureux que votre fille a passé un joyeux anniversaire au (name of hôtel). Ce fut un plaisir de faire de son anniversaire un moment inoubliable pour vous. En espérant vous accueillir de nouveau bientôt.

8/10 – Bien

Pascal, Zaventem, Belgique

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très bel hôtel, prestigieux
Cadre extraordinaire : parc, aménagements intérieurs : quasi un musée. Situé à 1/2 heure de Francfort. Mais cher sauf si une promotion importante se présente.

10/10 – Excellent

Lucien

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Een zeer mooie en bijzondere beleving in dit kasteel hotel. Werkelijk prachtig! Het diner is ook aan te raden in de mooie zaal. Top!
Séjour de 1 nuit en mai 2024
Schlosshotel Kronberg a répondu le 22 mai 2024
Dear Lucien,thank you for your great review!We are looking forward to welcoming you again soon in Kronberg.Warm regards,Your Schlosshotel Kronberg Team

10/10 – Excellent

Hagen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This a unique and beautiful property complimented by a very professional staff. We highly recommend the Schlosshotel Kronberg if you travel to the Frankfurt area.
Séjour de 3 nuits en avril 2024
Schlosshotel Kronberg-Team a répondu le 29 avr. 2024
Dear Hagen,thank you for your great review.It would be a pleasure to welcome you soon again.Best regards,Schlosshotel Kronberg-Team

10/10 – Excellent

Bjorn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Simply fantastic !!!!
Séjour de 1 nuit en avril 2024
Schlosshotel Kronberg-Team a répondu le 29 avr. 2024
Dear Bjorn,thank you for your great review.It would be a pleasure to welcome you soon again.Best regards,Schlosshotel Kronberg-Team

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We enjoyed our stay. Very comfortable and pleasant. A slight request to the hotel management: it would be nice if charging spots for e-cars are indicated as "reserved" to other drivers, so they don't get blocked by other cars. Bottom line: we liked our (repeat stay) and clearly recommend the Schlosshotel Kronberg.
Séjour de 2 nuits en avril 2024
Schlosshotel Kronberg a répondu le 17 mai 2024
Dear Robert,Thank you very much for your great review.We are always happy to receive positive feedback, which encourages our entire team to further optimize our service and quality.We would also like to thank you very much for your feedback and will check whether there are any opportunities for improvement.We are looking forward to welcoming you again soon in Kronberg.Warm regards,Your Schlosshotel Kronberg Team

10/10 – Excellent

Daniel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time and this place is wonderful!
Séjour de 1 nuit en avril 2024
Schlosshotel Kronberg a répondu le 17 mai 2024
Dear Daniel,thank you for your great review.It would be a pleasure to welcome you soon again.Best regards,Your Schlosshotel Kronberg-Team

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing property and experience. Breakfast in the restaurant is outstanding
Séjour de 1 nuit en mars 2024
Schlosshotel Kronberg a répondu le 17 mai 2024
Dear Andrew,Thank you for your visit and the time to share your impressions with us and other travelers.It would be a pleasure to welcome you soon again.Best regards,Your Schlosshotel Kronberg-Team

10/10 – Excellent

ERIKO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
かなり最寄り駅から遠い上にずっと坂道なので、無料のシャトルバスがあったら嬉しい。 ルームキーの使い方が難しい(ダブルロック)のに、説明がなかった。
Séjour de 1 nuit en février 2024
Schlosshotel Kronberg a répondu le 19 févr. 2024
Dear Eriko,thank you for your great review.It would be a pleasure to welcome you soon again.Best regards,Schlosshotel Kronberg-Team

10/10 – Excellent

Joachim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Schlosshotel Kronberg a répondu le 18 mars 2024
Lieber Gast "Joachim",herzlichen Dank für Ihre tolle Bewertung.Wir freuen uns sehr, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten GrüßenIhrSchlosshotel Kronberg Team

10/10 – Excellent

YU

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
謝謝飯店提供一支氣泡白酒,讓我們在蜜月旅行中有個驚喜~ 另外房內沒有電熱水壺,經過詢問,飯店也提供給我們,電熱水壺保養清理的十分乾淨 房間暖氣很溫暖,床也非常舒適,一切設備環境都很好
Séjour de 1 nuit en décembre 2023
Schlosshotel Kronberg a répondu le 20 janv. 2024
Dear guest "YU",thank you for your great review!We are looking forward to welcoming you again soon in Kronberg.Warm regards,Your Schlosshotel Kronberg Team

8/10 – Bien

Mehmet Korkut

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Sessiz,sakin orman içinde ve konforlu bir hotel
Séjour de 1 nuit en décembre 2023
Schlosshotel Kronberg a répondu le 17 janv. 2024
Dear Mr. Korkut,thank you for your great review.It would be a pleasure to welcome you soon again.Best regards,Schlosshotel Kronberg-Team

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Henrik Jack

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Mustafa, Richmond

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Simply the BEST. So far this property is the best one I ever stayed in Europe. Very clean, elegant and luxurious. Hotel staffs were great. You can get millions of pictures in this hotel. It is like you are a time traveller. As for breakfast, it was unbelievably great. There were all the options you can name it. Everything was very fresh and top notch quality. This is the one of the best hotel in Frankfurt. I will definitely stay there again.
Séjour de 1 nuit en décembre 2023
Schlosshotel Kronberg a répondu le 10 déc. 2023
Dear guest "Mustafa",thank you very much for your great review and great words about your experience at our hotel, the Schlosshotel Kronberg. We are very happy that you felt comfortable with us and that we were able to exceed your expectations.Your recommendation is the greatest compliment for us and we hope to welcome you back soon.With kind regards,Schlosshotel Kronberg Team

10/10 – Excellent

Adam

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a fantastic stay, the staff was outstanding we felt spoiled by all.
Séjour de 1 nuit en décembre 2023
Schlosshotel Kronberg a répondu le 7 déc. 2023
Dear Adam,thank you so much for your delightful words.We are looking forward to welcome you soon again.Best regards,Schlosshotel Kronberg-Team

2/10 – Terrible

Xiaofeng

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Brian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a gorgeous castle
Séjour de 1 nuit en novembre 2023
Schlosshotel Kronberg a répondu le 7 déc. 2023
Dear Brian,thank you for your great review!We are looking forward to welcoming you again soon in Kronberg.Warm regards,Your Schlosshotel Kronberg Team

8/10 – Bien

Carolin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Lieber Gast "Carolin",herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen Ihr Schlosshotel Kronberg Team

10/10 – Excellent

Aylin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Lieber Gast "Aylin",herzlichen Dank für Ihre tolle Bewertung. Es würde uns sehr freuen, Sie bald wieder bei uns im Schlosshotel Kronberg begrüßen zu dürfen. Herzliche Grüße, Ihr Schlosshotel Kronberg Team

10/10 – Excellent

Ana Flavia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Dear Ana Flavia,thank you for your great review. It would be a pleasure to welcome you soon again. Best regards, Schlosshotel Kronberg-Team

10/10 – Excellent

Sarah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly and accommodating. The grounds are beautiful. I recommend this little getaway not too far from Frankfurt.
Séjour de 3 nuits en novembre 2023
Schlosshotel Kronberg a répondu le 12 nov. 2023
Dear Sarah,thank you so much for your delightful words.We are looking forward to welcome you soon again.Best regards,Your Schlosshotel Kronberg-Team

10/10 – Excellent

Minsuk

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Dear Minsuk,thank you for your great review. It would be a pleasure to welcome you soon again. Best regards, Schlosshotel Kronberg-Team

10/10 – Excellent

Martin Daniel

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
AMAZING!
Let me tell you this, you cannot go wrong with this place. Absolutely amazing! Who can say they stayed in a castle where royalty stayed. Everything was exceptional! Room service was fantastic, the scenery was fantastic, and the service was beyond amazing! Hope to be back!
Séjour de 3 nuits en novembre 2023
Schlosshotel Kronberg a répondu le 12 nov. 2023
Dear Daniel,Thank you for your visit and the time to share your impressions with us and other travelers.It would be a pleasure to welcome you soon again.Best regards,Your Schlosshotel Kronberg-Team

10/10 – Excellent

Missy

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Dear Missy,thank you for your great review. It would be a pleasure to welcome you soon again. Best regards, Schlosshotel Kronberg-Team

6/10 – Acceptable

Karen

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

IVAN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Dear Ivan,thank you for your great review. It would be a pleasure to welcome you soon again. Best regards, Schlosshotel Kronberg-Team

10/10 – Excellent

Jinyong

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es war ein wundervolles Erlebnis in diesem Hotel bleiben und übernachten zu dürfen.
Séjour de 1 nuit en octobre 2023
Schlosshotel Kronberg a répondu le 19 oct. 2023
Lieber Gast "Jinyong",herzlichen Dank für Ihre tolle Bewertung und den liebevollen Kommentar.Wir freuen uns sehr, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten GrüßenIhrSchlosshotel Kronberg Team

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Schlosshotel Kronberg a répondu le 23 nov. 2023
Dear James,thank you for your great review. It would be a pleasure to welcome you soon again. Best regards, Schlosshotel Kronberg-Team

10/10 – Excellent

Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Absolutely stunning. They have a partnership with a massage company and they came to our room for a couples massage. Super professional and kind. Food downstairs was great and the castle is incredible!
Schlosshotel Kronberg a répondu le 30 sept. 2023
Dear Monica,Thank you for your visit and the time to share your impressions with us and other travelers.It would be a pleasure to welcome you soon again.Best regards,Schlosshotel Kronberg-Team

10/10 – Excellent

izumi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is amazing. Rose garden was fantastic
Séjour de 1 nuit en septembre 2023
Schlosshotel Kronberg a répondu le 19 oct. 2023
Dear Izumi,thank you for your great review!We are looking forward to welcoming you again soon in Kronberg.Warm regards,Your Schlosshotel Kronberg Team

8/10 – Bien

Laura, Miami Beach

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is well decorated, staff very attentive and resolutive. Rooms are good size. Big bathroom with bathtub and shower. Bed and pillows comfortables. We have an issue with the air conditioning that did not work and the days have been very hot outside so was difficult to sleep at night. We 2 only 2 night but the problem wasn’t resolved. We had dinner at the main restaurant and was delicious and well served. Overall it’s a beautiful place to spend a couple of days far away from the noisy city.
Séjour de 2 nuits en septembre 2023
Sorry for the inconvenience a répondu le 21 sept. 2023
Dear Laura, thank you for your review and your time to create and write it.We are pleased to read that you liked our interior, our staff was attentive, you liked the rooms/bathrooms, the bed was comfortable and the dinner/service was very good.We are all the more sorry that we were unable to repair the air conditioning and therefore could not offer you the necessary comfort.We hope that we can welcome you again soon and remain with kind regards until then,.Schlosshotel Kronberg

10/10 – Excellent

George

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An elegant, old, magisterial property, with magnificent decorations (especially the portraits), extremely friendly and helpful staff, fine food, and splendid views. I will be back.
Séjour de 2 nuits en septembre 2023
Thank you a répondu le 5 sept. 2023
Dear George,many thanks for this detailed evaluation and description of your impressions. We are very pleased that you were able to enjoy the location/property, the decoration, our fine food, the view and our service. It sounds like you had an all-round good stay with us. We hope to welcome you again very soon. Best regards, Schlosshotel Kronberg

10/10 – Excellent

Hwan Woo

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
시내 중심에서 좀 떨어져 있지만 역사적인 고성이 주는 아름다운과 멋진 회원제 골프장에 둘러싸인 자연 친화적인 숙소이다. 무엇보다가 잘 조성된 산책코스는 골프장 경관과 오래된 숲과 어울러져 최고의 휠링을 준다. 프랑크푸르트 공항까지 택시비는 50-60유로 사이정도 나온다.
Séjour de 2 nuits en août 2023
Thank you a répondu le 5 sept. 2023
Dear Hwan Woo, thank you very much for your great review. We are very pleased that your stay seemed to be perfect all round and that our location, our historic castle and our hiking trails met your expectations. We would be very happy to welcome you again soon at the Schlosshotel Kronberg.Kind regards, your Schlosshotel Kronberg team

10/10 – Excellent

Mark

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Such an amazing property. Had the most wonderful time. Staff was phenomenal, grounds are beautiful, our room was huge and comfortable. Vegan options were difficult to find but they were happy to accomodate. The hotel itself is a treasure and a joy to walk around / investigate. Highly recommended.
Séjour de 3 nuits en août 2023
Thank you a répondu le 5 sept. 2023
Dear Mark, thank you so much for your amazing review and your effort to share this here with other travellers.We are very pleased that we were able to meet your expectations in terms of the staff and the care that comes with it, the surroundings and with the room, we offered. We hope to welcome you back to our 'treasure' very soon. Best regards, Schlosshotel Kronberg

10/10 – Excellent

Yvonne, North Las Vegas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Is nice and quiet. Service is excellent.
Thank you a répondu le 23 août 2023
Dear Yvonne, thank you for your perfect feedback and the time you needed for it. We think it's great when we get such positive feedback and of course we pass this on to the whole team. We look forward to you visiting us again very soon. best regards,Schlosshotel Kronberg

8/10 – Bien

JE HWI

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
시내관광하려면 비추
건물이 고풍스럽고 조식도 좋지만 별로 할 게 없음 시내 관광하려면 교통도 불편함
Séjour de 1 nuit en août 2023
Thank you a répondu le 23 août 2023
Dear guest, thank you very much for rating our hotel and for giving us feedback on your stay.We are very pleased to read that you enjoyed your breakfast with us. However, we are sorry that you missed the activities in our area. On your next visit, we would like to give you better advice, because there are many different activities available in our taunus mountains. we hope to welcome you back here soon and until then we wish you a nice time. best regards,Schlosshotel Kronberg

10/10 – Excellent

Marisa

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The grounds are very well tended and a pleasure to access various walks, gardens. The breakfast was delicious, the rooms very charming. Staff was very helpful and pleasant. The dining was casual (we ate in the bar area since the restaurant was closed on Tuesday) and fit our needs perfectly.
Séjour de 1 nuit en août 2023
Thank you a répondu le 23 août 2023
Dear Marisa, thank you so much for your review and your additional words. We are pleased to read, that you liked our grounds and the walks in the gardens, the breakfast, the rooms, the staff (service) and the dinner, even though it was just the bar menu. We really hope to welcome you soon back in our castle. Until then, we send you sunny greetings from Kronberg.

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
There’s a lot of noise from golf course management
Too noisy to stay.
Séjour de 1 nuit en août 2023
Sorry for the inconvenience a répondu le 14 août 2023
Dear Anonymous, we are extremely sorry that you didn't seem to get enough rest and relaxation in our house. this is not up to our standard at all and we would like to apologize again.If you visit us again one day, please let us know about your last experience and we will do everything we can to ensure that you have a pleasant stay with us.Best regards, Schlosshotel Kronberg

10/10 – Excellent

Kathryn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing property & excellent service.
Séjour de 1 nuit en juillet 2023
Schlosshotel Kronberg a répondu le 2 août 2023
Dear Kathryn,thank you for your great review!We are looking forward to welcoming you again soon in Kronberg.Warm regards,Your Schlosshotel Kronberg Team

10/10 – Excellent

Tania, Smithfield

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is first class all the way. Rooms are an absolute treat and the staff goes out of their way to be helpful. The ambiance is very relaxing and unhurried Breakfast was extraordinary but we were unable to sample the dining room as it was closed on Monday and Tuesday One thing to note-we luckily arrived on a day where the heat wave had broken. There is no a/c
Séjour de 1 nuit en juillet 2023
Thank you a répondu le 27 juill. 2023
Dear Tania, thank you for this perfect rating here on expedia.We are very proud that you describe our hotel as 'first class all the way' and praise our staff so highly. We are pleased that you were able to enjoy our ambience and our tranquility here in the Taunus region. Unfortunately, we were not able to install air conditioning in every room because our building is a listed building and this does not allow all building work we would like to do. we really hope to see you again one day.Best regards, Schlosshotel Kronberg

10/10 – Excellent

Ernst

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Devin

Voyage de couple
Points forts : Propreté
Very disorganized overall and frankly disappointing. The entire castle was booked for a wedding and another entire event - however, none of this was communicated when we reserved the room. As a result, they only had one tiny terrace that could fit a max of 25-30 people for the entire castle guests. This was a surprise "gift" discovered at check-in when we booked the room 4 MONTHS in advance. No communication whatsoever to guests of the hotel beforehand that probably would have chosen another hotel to avoid the drama and lack of services. The entire day was filled with miscommunication between oh no the terrace is closed, actually it is open, the bar is closed, no it's open, actually it's definitely closed... but you have the lobby, though. Guests were confused and waiting for menus for 30 min with no communication from anyone. Some kept asking for a table to eat their food. Strangers sat together in the same seating because there was no room anywhere... They had all their staff focus on the wedding and event and only had one waitress on the terrace for everyone else. So basically, paying hotel guests were left wandering, confused, stuck, and overall with subpar service for a 5-star. Overall, we've been to many 5 star hotels, and this was definitely the worst experience we've had. You will be paying almost $400 a night for NO. No restaurant, no bar, no full hotel access, no communication, no pretzel at 7:15 pm, no coffee in room, no turn down service, and no library.
Apologies a répondu le 27 juill. 2023
Dear Devin, first of all we would like to thank you for your constructive feedback here on Google/Yelp. We are sincerely sorry that an event/event, misunderstanding, miscommunication, lack of service spoiled your experience with us and prevented you from fully enjoying your stay. The problem that you describe in your review naturally receives our full attention and we are currently working on a solution. Many factors play a role here, such as short-term absences due to illness or staff shortages, as unfortunately also in other areas. Unfortunately, for security reasons, we cannot offer coffee machines in the rooms, but we can offer to bring a coffee to the room at any time. There is in no way meant to excuse the things you describe here, just explain a little. At this point we can only once again offer our sincere apologies to you. Nevertheless, we hope to welcome you back here one day and give you a perfect and great time. Kind regards, Schlosshotel Kronberg

10/10 – Excellent

Nagatoshi

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Tine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Feel like you stepped back in time
Fantastic castle hotel with so much history and character. Feel like you step back in time and get treated like a noble. Staff was friendly and very helpful and the atmosphere was just delightful.
Séjour de 3 nuits en juillet 2023
Thank you a répondu le 27 juill. 2023
Dear Tine, we are very pleased to read that you enjoyed your stay here in the castle so much that you wrote a review. Thank you for this outstanding rating. We are always happy when our guests are also interested in the history of our house and soak it up. Especially many thanks for the praise to our staff. Of course, we pass this on. We hope to be able to welcome you again soon and remain with best regards, Schlosshotel Kronberg