Lobby
Check availability

Reviews of Quality Inn Fort Smith I-540

2.5 out of 5
Quality Inn Fort Smith I-540
2120 Burnham Rd, Fort Smith, AR

Reviews

7.4

Good

Rating 10 - Excellent. 134 out of 399 reviews" "
Rating 8 - Good. 117 out of 399 reviews" "
Rating 6 - Okay. 73 out of 399 reviews" "
Rating 4 - Poor. 34 out of 399 reviews" "
Rating 2 - Terrible. 41 out of 399 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from swati on May 28, 2024
We're sorry you were unhappy,we'll work hard to fix the issue you experienced.

10/10 Excellent

chevon

Nothing
Stayed 1 night in May 2024
Response from Swati on May 24, 2024
Thank you for choosing to stay with us.We appreciate your feedback.We look forward to your next stay.

4/10 Poor

Clay

Travelled with family
Disliked: Staff & service, property conditions & facilities
My wife booked for me, she thought the hotel was by the airport, it isnt. Was difficult getting in and out of prperty easiest was was through planet fitness parking lot. People in gym/hotel parking lot loud and troublesome, another argument in hotel parking the next morning. No one at front desk for assistance. House keeping loud with I'm assuming with manager in hall. Bed was horrible metal base with handle to keep bed from sliding off. Base too large for matrass so it does slide arround, pillows too small, i guess thats a thing now, still dont like it. You asked.
Stayed 1 night in May 2024
Response from Swati on May 22, 2024
we're sorry you were unhappy,we'll work hard to fix the issue you experienced

8/10 Good

EDGAR

Liked: Cleanliness, property conditions & facilities
Breakfast fair to poor. Decaf coffee not recharged 2nd morning after being told 1st morning
Stayed 2 nights in May 2024
Response from swati on May 22, 2024
We're sorry you were unhappy,we'll work hard to fix the issue you experienced.

10/10 Excellent

W Clarke, Riverside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean quiet room. Reasonable prices. Excellent welcoming staff.
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

10/10 Excellent

Larry

Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from swati on May 7, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We apologize for any inconvenience you may have experienced during your stay.

4/10 Poor

Jeff

Business traveller
$100 cash deposit. Not ok to ask that.
Stayed 1 night in May 2024
Response from Swati on May 5, 2024
Thank you for choosing to stay with us.We appreciate your feedback.With the deposit you have a choice to put cash or card down that's the only reason we ask the customers that.

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2024
Response from Swati on May 5, 2024
Thank you for choosing to stay with us.We appreciate your feedback.We look forward to your next stay.

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to manuver. Very friendly staff.
Stayed 3 nights in Apr 2024
Response from Management on Apr 16, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Swati on Apr 18, 2024
Thank you for choosing to stay with us.We appreciate your feedback.

10/10 Excellent

richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
secure.
Stayed 1 night in Apr 2024
Response from Swati on Apr 14, 2024
Thank you for staying with us.We appreciate your feedback.

4/10 Poor

Michael

Liked: Staff & service
2 floor building without elevator is very inconvenient for seniors.
Stayed 1 night in Apr 2024
Response from Swati on Apr 9, 2024
Thank you for choosing to stay with us.We apologize for any inconvenience you may have experienced during your stay.

8/10 Good

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except that they ran out of will out beds on the second floor, and even didn't allow me to take one from the first floor.
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Thank you for choosing to stay with us. We appreciate your feedback. Were sorry for any inconveniences you may have experienced during your stay.

6/10 Okay

Maryl, Berkeley

Travelled with family and small children
Liked: Cleanliness, staff & service
We had to stay in a smoking room, and there were burn holes in one bedspread and a couple of pillowcases
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Thank you for choosing to stay with us. We appreciate your feedback. Were sorry for any inconveniences you may have experienced during your stay.

4/10 Poor

Doug

Big trucks/construction next door, dusty area, tv never worked
Stayed 2 nights in Apr 2024
Response from Management on Apr 9, 2024
Thank you for choosing to stay with us. We appreciate your feedback. Were sorry for any inconveniences you may have experienced during your stay,

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
All is good. Just spending the night.
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay!

4/10 Poor

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I’m sorry I can’t speak highly. I had to wipe feces off the toilet seat and I pick up candy wrappers off the floor. The beds were made properly and the breakfast was great.
Stayed 1 night in Mar 2024
Response from Swati on Mar 28, 2024
We're sorry your were unhappy with your stay with us,we'll work hard to fix the issue you experienced.

8/10 Good

Mia

Travelled with group
Hidden fees :/
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We're sorry for any inconveniences you may have experienced during your stay.

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

10/10 Excellent

Sammy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The check in girl was amazing
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

2/10 Terrible

Tomaz

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Smelled like Cigarettes.
Stayed 3 nights in Feb 2024
Response from Management on Feb 25, 2024
Thank you for choosing to stay with us. We appreciate your feedback. Were sorry for any inconveniences you may have experienced during your stay.

8/10 Good

Maggie

Liked: Staff & service, property conditions & facilities, room comfort
The bed was very comfortable, but we found soiled towels in the bathroom and the refrigerator had water puddled on the shelves.
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Thank you for your feedback. We appreciate your feedback. Were sorry for any inconveniences you may have experienced during your stay.

10/10 Excellent

Lopeti

Liked: Cleanliness, staff & service, property conditions & facilities
Great service clean
Stayed 1 night in Feb 2024
Response from Swati on Feb 20, 2024
Thank you for choosing to stay with us.we appreciate your feedback.

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
God forbid you make a booking mistake!
We did not stay there. We accidentally booked this hotel on Hotels.com because the website refreshed and the wrong submit button was pressed. I called the hotel immediately to explain the mistake and they still refuse to give me a refund. Even Hotels.com can't get the manager, Amber to help.
Stayed 2 nights in Feb 2024
Response from Swati on Feb 20, 2024
we're sorry you were unhappy ,we'll work hard to fix the issue you experienced

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Look forward to returning to stay again
Stayed 1 night in Feb 2024
Response from swati on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Staisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from malaysia on Feb 8, 2024
We're sorry your wew unhappy,we'll work hard to fix the issue you experienced.

2/10 Terrible

Alexis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave us a dirty room to begin with. No clean towels and she wouldn’t wash them told me I’d have to wait till the morning when someone else came in. Room keys stopped working in day two even tho we booked both nights in advance. It’s not the employees fault they need help I only saw two employees on our two day stay. Also don’t advertise a hot tub if you’ve had it filled in
Stayed 2 nights in Jan 2024
Response from Malaysia on Feb 8, 2024
We're sorry you were unhappy,we'll work hard to fix the issue you experienced.

10/10 Excellent

Katie

Vacation
It was like a vacation
Stayed 1 night in Jan 2024
Response from malaysia on Feb 8, 2024
Thank you for staying with us.We appreciate your feedback!

2/10 Terrible

Thai

Stayed 2 nights in Jan 2024
Response from Management on Mar 21, 2024
Thank you for choosing to stay with us. We appreciate your feedback. Were sorry for any inconveniences you may have experienced during your stay.

6/10 Okay

Lily

Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Perfect for my two nights before heading back to MN. I sleep like a baby. Staff was professional and friendly.
Stayed 2 nights in Jan 2024
Response from Malaysia on Feb 8, 2024
Thank you for staying with us.We appreciate your feedback!

8/10 Good

Katherine

Stayed 1 night in Jan 2024
Response from Management on Mar 21, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward for your next stay!

10/10 Excellent

Damaris

Stayed 1 night in Jan 2024
Response from Malaysia on Feb 8, 2024
Thank you for staying with us.We appreciate your feedback!

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

8/10 Good

Jilla

Liked: Cleanliness, staff & service, property conditions & facilities
The only drawback was their pool was down for repairs and my granddaughter had to “swim” in the bath tub.
Stayed 2 nights in Jan 2024

6/10 Okay

Sharon

Travelled with family
Disliked: Cleanliness, staff & service
New Years Trip
We stayed 5 nights and 2 of the 5 days our room wasn't cleaned, garbage emptied or given clean towels. Another day the trash wasn't emptied even though the room was cleaned. Sad part was I left a tip in the room every day thanking them for servicing our room. They want you to use the towels for more than one day but do not provide racks or hooks to hang them on. They have one person who empties the trash (opened the door to our room even though do not disturb sign was on the door), one person to pick up the towels and one to clean the room. Got the attitude of not my job even at the front desk. Booked my room through Hotels.com and my credit card was charged $100.00 more than the receipt showed from Quality Inn when I checked out. Spoke with both Quality Inn and Hotels.com and of course they both blamed the other for the discrepancy, same old blah, blah blah.
Stayed 5 nights in Jan 2024
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We're sorry we did not meet your expectations.

6/10 Okay

Santos

Liked: Cleanliness, property conditions & facilities
It was alright.
Stayed 2 nights in Jan 2024
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

6/10 Okay

Christine

Travelled with family and small children
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

8/10 Good

Craig

Stayed 4 nights in Dec 2023
Response from malaysia on Jan 23, 2024
Thank you for choosing to stay with us.We appreciate your feedback

6/10 Okay

Chandra

Stayed 1 night in Dec 2023
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it looks like an older building the inside is surprisingly redone and better than expected. Would stay again!
Stayed 1 night in Dec 2023
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

8/10 Good

korey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 19, 2024
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

2/10 Terrible

Hollie

Stayed 1 night in Dec 2023
Response from Malaysia on Dec 24, 2023
Thank you for choosing to stay with us. We apologize for any inconvenience you may have experienced during your stay.

6/10 Okay

Jeremy

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Malaysia on Dec 24, 2023
Thank you for choosing to stay with us. We apologize for any inconvenienced you may have experienced during your stay.

2/10 Terrible

Danial

Stayed 1 night in Dec 2023
Response from malaysia on Dec 8, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023
Response from Malaysia on Dec 24, 2023
Thank you for choosing to stay with us .We appreciate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating for my physical limitations. Ground floor room. My feet anf stairs dont get along anymore. Close proximity to room to parking.
Stayed 1 night in Nov 2023
Response from Management on Nov 23, 2023
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your next stay.

4/10 Poor

Willie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
Rooms we're not clean. Tried 3 different rooms but each one was not acceptable. We did not stay
Stayed 1 night in Nov 2023
Response from Quality Inn Staff on Nov 13, 2023
Thank you for choosing to stay with us! We appreciate your feedback. We apologize for any inconveniences you may have experienced during your stay.

6/10 Okay

Jeremy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower handle is just a bolt. There is a tack sticking up where the carpet starts.
Stayed 1 night in Nov 2023
Response from Quality Inn Staff on Nov 11, 2023
Thank you for choosing to stay with us! We appreciate your feedback. We apologize for any inconveniences you may have experienced during your stay.