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The Caroline – Avis

2 out of 5
The Caroline
1515 N Ocean Dr, Hollywood, FL

Avis

6,2
Note de 10 – Excellent, d’après 76 avis sur 223." "
Note de 8 – Bien, d’après 26 avis sur 223." "
Note de 6 – Acceptable, d’après 23 avis sur 223." "
Note de 4 – Médiocre, d’après 32 avis sur 223." "
Note de 2 – Terrible, d’après 66 avis sur 223." "

6,2/10

Propreté

5,6/10

Commodités

5,8/10

État et installations de l’hébergement

5,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Dubé

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Le plancher était huileux, plusieurs rénovations requises
Séjour de 1 nuit en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry, we are trying to improve, thank you for informing us.

4/10 – Médiocre

mona

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Insalubre , attention , pas comme sur les photos tres sales salle de bain dégueulasse, propreté execrable. Pas de bbq qui fonctionne bon pour les vidanges, déchetsdehors aucun conteneur, cest un panier d'épicerie. Chambre numéro 7 . Plusieurs personnes venu et parti pleincde bibites. Lexterminateur est venu pour les bibites. Bain crasse et douche aussi me lave avec des gougounes dans les pieds. Cuisinière dégueulasse. Dessous du lits la toile de fonds du matelas est arrache apres le lit. Air climatisé coule sur la table de nuit elle etait plein d'eau et la montre de mon conjoint détrempé. Pas de séchoir, pas de coffre fort pas de detecteur de fumee il pend au plafond. Nous sommes ici en avion et pas d'auto et les hotel aux alentours pas de place sauf ceux qui sont trop dispendieux pour nos moyens . Nous avons paye 2200 pour 10 jours. A mon retour je metterai les photos de la place. Pres de la plage et boardwalk. La seule chose.
The Caroline Hotel a répondu le 25 avr. 2024
Nous sommes vraiment désolés pour votre mauvais séjour, nous prenons des mesures en la matière et concernant le coffre-fort, ce n'est pas un hôtel de luxe et nous ne sommes pas obligés de l'avoir. La ville le révise tous les 3 mois et il est approuvé et ne le fait pas. exiger certaines choses que vous mentionnez. Merci beaucoup.

10/10 – Excellent

Marie-Eve

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nous avons apprécié notre séjour à l'hôtel The Caroline. Le propriétaire et les employés étaient sympathiques. L'hôtel est situé à 2 minutes à pied de la plage et du Broardwalk. La chambre était propre et sentait très bon. Il y a un petit jardin accueillant pour relaxer et l'endroit est très calme.
Séjour de 5 nuits en janvier 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you very much for your comment, we hope to have you here again and continue creating good moments for our clients.

8/10 – Bien

Rene

Séjour de 7 nuits en décembre 2023

2/10 – Terrible

Guillaume

Voyage en famille
Points faibles : Propreté, confort de la chambre
-10
The room dont look like the picture on the website. The bathroom was dirty. Inside the shower , we found more hairs that i have in my face. Zero confort and we even see a rat. The only good thing is that we are very close to the beach.
Séjour de 4 nuits en mars 2023
Front Desk a répondu le 4 août 2023
Thank you for your feedback.

6/10 – Acceptable

Christian

Points forts : Commodités
Points faibles : Propreté
Il avait des crocrelle dans la partement j'ai trouvé trois crocrelle le proprio avait désinfecté. Avant d'entrer j'ai senti l'odeur pendant deux jours. Mais le proprio était correct.
Séjour de 27 nuits en février 2023
Tatyana a répondu le 5 mars 2023
We are so very sorry for that and will work on it asap.

2/10 – Terrible

Alain

Voyage de couple
Points faibles : Propreté, commodités
Déplus le propreté ,l'eau froide 'manque de ressources sa vaut pas le prix des chambres je retournerais plus jamais LA les photos du site sont plus belle que la réalité et la propreté merci et bonne journée
Séjour de 3 nuits en février 2023
Front Desk a répondu le 2 mars 2023
Thank you for your stay, I am so sorry for your situation, we will work on what was listed above asap.

2/10 – Terrible

JoVanni

Points faibles : Commodités
Owners were rude and tried to get me to take my business elsewhere
Séjour de 3 nuits en mai 2024

2/10 – Terrible

John, Leominster

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Verite

Points forts : Propreté, commodités et état et installations de l’hébergement.
I loved the owner and the staff. Very friendly and helpful.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

beverley

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Shower curtain moldy. Floors dirty dusty blinds and ceiling fan. Just plain dirty
Séjour de 4 nuits en avril 2024
Front Desk a répondu le 23 avr. 2024
"We understand how disappointing it can be to have a less than satisfactory experience, and for that, we sincerely apologize."

4/10 – Médiocre

Kathleen

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
The room is absolutely nothing like what is pictured. Very disappointed. The location of the motel is perfect.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Kathy

Voyage en famille
We thought this property was absolutely cute. It’s only a block from the beach. Hollywood Beach is a 2 1/2 mile walking path of shops and businesses and fun things to do. Peruvian food and Italian food seem to be the norm. We tried Peruvian. It was delicious. Ceviche. The owner lives on site and takes care of everything for you as needed.
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 23 avr. 2024
We are very happy to know that you had a wonderful stay with us. Thanks

10/10 – Excellent

Taylor

Points forts : Propreté, état et installations de l’hébergement
My favorite place to stay
Séjour de 3 nuits en avril 2024
The Caroline Hotel a répondu le 23 avr. 2024
We are very happy to know that you had a wonderful stay with us.

4/10 – Médiocre

Jeremy

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Owner was unhappy with the price we paid through Expedia and then put us in a room on another property which we had to walk to with all our luggage in tow. The room was gross and falling apart. We didn’t even sleep under the covers. The tile in the bathroom floor was loose, the floor was sticky, the table was dirty. Luckily we only stayed for one night. Will not return. Do yourself a favour and pay the higher price for a better room somewhere else!
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 11 avr. 2024
Good afternoon Jeremy,I am sorry to hear about that . We are still working to improve our service.Siincerely , the hotel

10/10 – Excellent

Iliana

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great place to stay
Séjour de 2 nuits en avril 2024
Front Desk a répondu le 11 avr. 2024
Thank you, The Caroline hotel

8/10 – Bien

Franklin

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Georgette

Points faibles : Propreté, état et installations de l’hébergement
No sofa as advertised. Photos were very misleading. Owner lied. They charged me parking and did not refund when I didn't even use their parking lot.
Séjour de 2 nuits en janvier 2024
The Caroline Hotel a répondu le 23 avr. 2024
Thank you for informing us of this problem. We are very sorry that you had a negative experience.

8/10 – Bien

Gladis

Voyage en famille
Points forts : État et installations de l’hébergement
Owner is a great person
Séjour de 2 nuits en mars 2024
The Caroline Hotel a répondu le 23 avr. 2024
thank you very much we hope to see you again

6/10 – Acceptable

Barbara J.

Voyage de couple
We loved the price… Near the boardwalk. I think it was just old, and needs a face lift. Room floor felt sandy and unclean. It was okay.
Séjour de 1 nuit en mars 2024
The Caroline Hotel a répondu le 23 avr. 2024
Thank you for informing us of this problem. We are very sorry that you had a negative experience.

4/10 – Médiocre

cora

Points faibles : Propreté
The manager is very rude to guest and staff. It is a great place to stay for cheap in a great location. But avoid the manager at all cost
Séjour de 1 nuit en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for informing us we will try to improve we are sorry for your bad stay

2/10 – Terrible

Barry

Voyage en famille
Points faibles : Commodités
There's only 2 things we liked about the place. The owner (which is very nice and friendly) and the walking distance to the boardwalk and beach. The room we stayed in was terrible. It was right beside the main road, so traffic all day and night was extremely noisy. The room was in need of major upgrades. The pictures online are simply wrong. The shower leaked onto the floor, the floors themselves were very dirty (we used paper towels with soap and water to clean what we could),the stove was from the 70s or earlier, the tv was mounted behind the bathroom door and the size was probably 30 inch or less. They tried to clean before we got into the room but they didnt use bleach, they used fabulouso. So the smell lingered. We used the room to keep our beach supplies in it for convenience, but slept at another place further inland. But the owner was really nice
Séjour de 4 nuits en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad stay. We will try to improve certain details to create good stays and experiences for our clients. Thank you for informing us.

4/10 – Médiocre

Zofia

Points faibles : Propreté, état et installations de l’hébergement
Not too clean
Séjour de 3 nuits en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
very sorry we will try to improve

4/10 – Médiocre

Dylan

Séjour de 5 nuits en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for choosing our hotel to stay, we hope to have you here again.

6/10 – Acceptable

Rachel

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Commodités
This was a low-cost hotel so I wasn’t sure what to expect. I was concerned there would be excessive road noise, but that was not a problem. However once we had jackhammers at 5AM for 15-30 minutes and another time loud music at 3AM for maybe 8 songs. These aren’t the fault of the hotel but it might be more evident being at ground level. Otherwise, the noise was not a problem at all. The room smelled strongly of cleaning supplies, and was in fact a clean room. Except the thick plastic shower curtain that should be replaced for mold. The bed was surprisingly comfortable and I was delighted. Slept very well. There was a tv but you’ll have to sign in for your own accounts. The shower has power-wash power, but also gets everywhere. The biggest drawback is the office hours. The office has limited hours. I believe it was something like 11 to 8. We had a very early flight and had to kill a bunch of time before we could even talk to someone. And if you had a problem overnight for some reason, you would be out of luck. I believe there should be an emergency number and the hours should be clearly communicated to people when booking. One morning another family was standing around with their suitcases. It’s a bad experience that just needs communication so people can make arrangements or reach someone. I wouldn’t seek this place out per se. But I would stay again if the price was right.
Séjour de 4 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry if you had a bad experience, our hours are from 11:00 am to 10 pm and we are very strict, we will try to improve and thank you for informing us.

2/10 – Terrible

Zinnia

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Upon arriving at property, there were no rooms available S they had overbooked. We were sent to a different hotel where the room was in very bad conditions with outdated cabinets and furniture, pieces of the baseboards missing and what appeared to be mold on the walls. Also the desk manager was very rude when we found it necessary to call the front desk to ask for the wifi password to reset the internet in order for the television to work.
Séjour de 2 nuits en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad experience but we are having problems with reservations since the companies send us more than the rooms we have available

2/10 – Terrible

Michi, Irvine

Don’t risk booking! We had a confirmed reservation made 4 months in advance. The morning of arrival, while we were waiting to board a flight, the hotel front desk called to tell us they were overbooked and didn’t have a room for us. Fortunately, Expedia found us a replacement, although we sat for a while at the FLL airport waiting for a resolution.
Séjour de 1 nuit en mars 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry that we cannot stay, we are having problems with reservations, more rooms are arriving than we have available, thank you for informing us.

8/10 – Bien

Karla, Bolingbrook

Points forts : Propreté, état et installations de l’hébergement
The location was great - easy to get to the beach, shopping, grocery and restaurants. It was very budget friendly. Great water pressure in the shower, very nice fluffy soft towels, the pillows and bed were very comfortable. I would visit again.
Séjour de 4 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you very much for your comment, we feel very good to know that you had a great stay. We hope to have you again at our hotel.

8/10 – Bien

Nancy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
We had a good time at the hotel. Very comfortable and quiet
Séjour de 4 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you very much for your comment, we hope to have you here again.

2/10 – Terrible

Kimberly

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Girl at the front desk has limited English. We were able to store our bags and when we returned to check in the owner was there. He asked how we got such a low rate for the room and we said we booked through Expedia. He went off on a rant, saying if we try to come back we will never get the same rate. He said he has to make money and we would have to pay much more to stay. He kept on and on, like it was our fault we got the rate we did. He is the one allowing people to use Expedia to book!! We spent considerable time getting the TV to work. Very basic room with few extras. No hair dryer or hand towels. Half a ceiling fan and the light didn’t work. The one great thing is the location, only a block off Hollywood Beach and the Boardwalk. The owner does not have to worry about us coming back.
Séjour de 1 nuit en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for informing us, we are very sorry for your bad stay and we are trying to improve

10/10 – Excellent

Chinedum

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
A great stay. Enrico was great and really takes care of his guests. EXCELLENT proximity to the beach which is my number one priority as a northerner ♥️
Séjour de 2 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you very much for your nice comment, we try to do our best so that our clients have a memorable experience.

2/10 – Terrible

james

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The Caroline did not have a room for us, they put us in another place that was even worse, it was dirty, walls had stains, floor had stains, it did not look like what they advertised in photos.
Séjour de 3 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad stay, we are trying to improve and we will take action on the matter.

8/10 – Bien

Myron

Séjour de 1 nuit en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for choosing our hotel to stay, we hope to have you here again.

10/10 – Excellent

Allison

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
The office staff were amazing. It really was a hidden gem.
Séjour de 1 nuit en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you very much, we always try to do our best so that our clients have a memorable stay. We hope to have you here again soon.

4/10 – Médiocre

LEONID

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
location is good
Séjour de 7 nuits en février 2024

2/10 – Terrible

Jennifer, LUXEMBURG

Points faibles : État et installations de l’hébergement
Absolutely horrible. We didn’t even unpack. Left immediately to stay somewhere else. Only 2 blades in ceiling fan. Toilet not even anchored to floor. Filthy. Someone was obviously in the room before us; TV on and shower wet. Holes in walls. Had a “hourly rate” sign out front. Completely misrepresented. HORRIBLE. We filed a complaint with our credit card company to not honor charges. This place should be condemned. Just HORRIBLE. I can’t enough bad things about it.
Séjour de 5 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad stay and we are trying to improve. We will take action on the matter. Thank you for informing us.

10/10 – Excellent

Aaron

Séjour de 1 nuit en février 2024

10/10 – Excellent

Joseph, Brooklyn

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
I enjoyed my stay & will definitely stay again...
Séjour de 4 nuits en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
We hope to have you again soon and continue creating good experiences for our customers. Thank you for your review.

6/10 – Acceptable

Voyageur vérifié

We booked and were almost cancelled the day we were to arrive. The pictures look adorable but the rooms are very outdated.
Séjour de 1 nuit en janvier 2024
The Caroline Hotel a répondu le 25 avr. 2024
we are trying to improve thanks for informing us

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, confort de la chambre
Awful experience
This place is terrible! Don't book here, seriously. The office is closed in the morning, spent hours waiting for someone. Then the owner was very rude and starting accusing me of being a troublemaker without a reservation and said he didn't have any rooms available even though I had a reservation. Then claimed he had to cancel another reservation to give me a room. The room was old and filthy, and I didn't feel safe so I ended up leaving. I have traveled a lot and never had issues like this. Book somewhere else.
Séjour de 1 nuit en février 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad stay, we are trying to improve. Thank you for informing us. We will take action on the matter.

4/10 – Médiocre

Jossue

Points faibles : Propreté, état et installations de l’hébergement
Para el precio no está mal! Pero nada para repetir
Séjour de 1 nuit en janvier 2024
The Caroline Hotel a répondu le 25 avr. 2024
Lamento tu mala estadia estamos tratando de mejorar gracias por tu comentario

6/10 – Acceptable

Will

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Great location. Horrible parking. The rooms have never been updated. Youre paying for location. The staff is kind but very lazy.
Séjour de 1 nuit en décembre 2023
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad stay, we are trying to improve to leave good experiences for our clients. Thank you for informing us.

4/10 – Médiocre

Michelle

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We ordered a bigger room for this hotel, and they gave us a smaller room. The owner said I don’t understand why two people would want a bigger room. So we stayed with a smaller room. They were limited on towels every time we ask the girls for fresh towels they would roll their eyeballs and didn’t want to give us any extra .The window in the bathroom was missing a slat of glass. The room was not cleaned just a lot of dust I would not return.
Séjour de 4 nuits en janvier 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for informing us of your bad experience, we are trying to improve and we will take action on the matter.

8/10 – Bien

Clarence

Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Thomas

Points forts : Propreté, confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Chazz

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

WALTER

Points faibles : Confort de la chambre
Old place
Very uncomfortable bed. No shampoo.one cup for 2. Thin pillows
Séjour de 1 nuit en janvier 2024
The Caroline Hotel a répondu le 25 avr. 2024
We are very sorry for your bad stay, but all our rooms have 4 pillows. If you only had two, you could have come to the offices and we would have provided you with the ones you needed. we are trying to improve

2/10 – Terrible

Mariquena

Séjour de 3 nuits en décembre 2023

2/10 – Terrible

Cory

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Property owner is racist towards people who are not of Spanish descent, beware. Pay the extra fee and get a more qualified hotel.
Séjour de 2 nuits en décembre 2023
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for leaving your comment, we are sorry for your bad stay, we are trying to improve

8/10 – Bien

Mick

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Second time here in just over a week. Room 12 was much larger, quiter and better equipped than room 16 we had the first time. A very good, basic stay in a great location.
Séjour de 1 nuit en janvier 2024
The Caroline Hotel a répondu le 25 avr. 2024
Thank you for your review we hope to have you here again soon and continue making memories in your life