Extérieur

SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port – Avis

3 out of 5

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 735 avis sur 1457." "
Note de 8 – Bien, d’après 349 avis sur 1457." "
Note de 6 – Acceptable, d’après 170 avis sur 1457." "
Note de 4 – Médiocre, d’après 110 avis sur 1457." "
Note de 2 – Terrible, d’après 93 avis sur 1457." "

8,4/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

7,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Sandra

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très belle et grande chambre, hôtel bien situé, shuttle et déjeuner inclus, boutiques et restos à proximité. Piscine vraiment bien.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 1 mai 2024
Dear Sandra, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. Our location, surrounded by convenient shops and restaurants, aims to provide you with everything you need right at your fingertips. It is wonderful to know that you enjoyed our spacious accommodations, providing the perfect retreat during your time with us. Our shuttle service was crafted to ensure your travels were seamless and stress-free. Additionally, we are pleased to learn that you found our complimentary lunch offering to your liking and had the opportunity to relax by our outdoor pool. We look forward to welcoming you back for another memorable visit.Sincerely, Freddy Serna, General Manager

10/10 – Excellent

Marie-Pier

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superbe!! Et petit déjeuner complet et de qualité
Séjour de 1 nuit en avril 2024
General Manager a répondu le 1 mai 2024
Dear Marie-Pier, Thank you for your outstanding review! We are delighted to hear that you thoroughly enjoyed your experience with us. Ensuring our guests start their day off right with a satisfying meal is a priority for us, and we are also pleased to know that our delicious breakfast offerings contributed to your overall satisfaction. We look forward to welcoming you back to SpringHill Suites Fort Lauderdale Airport & Cruise Port the next time you are in the area.Sincerely, Freddy Serna, General Manager

10/10 – Excellent

Sylvain

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon rapport qualité prix
Séjour de 1 nuit en avril 2024
General Manager a répondu le 24 avr. 2024
Dear Sylvain, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. We are thrilled to know we met all of your expectations and that you appreciated the great value we offer to our guests. It was a pleasure hosting your visit, and we hope to see you again soon. Sincerely, Freddy Serna,General Manager

10/10 – Excellent

Catherine

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 14 mars 2024
Dear Catherine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon.Sincerely, Freddy Serna General Manager

8/10 – Bien

Maurice

Séjour de 1 nuit en février 2024
General Manager a répondu le 22 mars 2024
Dear Maurice, Thank you for the generous rating. We are glad to know you had a pleasant time with us; we believe our excellent accommodations and convenient location make us a great choice when visiting the area. It was our pleasure hosting you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to welcome you again soon. Sincerely, Freddy Serna,General Manager

8/10 – Bien

pierre

Points forts : Service et personnel, état et installations de l’hébergement
Room very clean but rest of aera not very clean toilets …. Breakfast very very good 5*
Séjour de 2 nuits en février 2024
General Manager a répondu le 22 févr. 2024
Dear Pierre, We appreciate you making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. Our accommodations are designed to relax and restore you, so we are pleased you liked your room. We are also pleased you liked the variety and freshness of both hot and cold selections on our buffet. That said, we are sorry for the cleanliness issue, and your comments will be relayed to our housekeeping associates to be more diligent moving forward. Thank you for your review, and we hope to serve you soon.Sincerely,Freddy SernaGeneral Manager

10/10 – Excellent

Nanette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien situé , personnel attentionné
Séjour de 1 nuit en février 2024
General Manager a répondu le 18 févr. 2024
Dear Nanette, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know our devoted associates took great care of you, and we will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely, Freddy Serna General Manager

6/10 – Acceptable

Suzanne

Voyage de couple
Salle de bain désuète , climatisation désuète a du être changé pour pas mieux.
Séjour de 2 nuits en février 2024
General Manager a répondu le 7 févr. 2024
Dear Suzanne, Thank you for sharing your candid review. It was disappointing to read that we did not meet your expectations with our accommodations, and we are sorry you had issues with the air unit in your room. Your feedback will be shared with the appropriate individuals to address these concerns. We do apologize for the inconvenience this caused you, and we are grateful for your patience. Thank you again for your feedback, and we hope you will revisit us so we can provide you with the perfect stay you deserve.Sincerely, Freddy Serna,General Manager

6/10 – Acceptable

Marie-Josée

Voyage de couple
Trop près de la I95 donc très bruyant. L’hôtel a besoin d’un bon facelift la salle de bain était très déplorable. Je ne recommande pas cet hôtel pour ces raisons
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 25 janv. 2024
Dear Marie-Josée, Thank you for taking the time to review your stay. We are sorry for the inconvenience you had with your bathroom. We will share your concerns with the appropriate department. We also apologize for the noise disturbances you experienced from the nearby highway. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely, Freddy Serna General Manager

4/10 – Médiocre

Gilles

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
On a été obligés de débourser des frais supplémentaires
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 11 janv. 2024
Dear Gilles, Thank you for staying with us and for reviewing your experience. We regret any disappointment you had with some of the extra costs associated with your visit. We do our best to communicate all fees clearly, and we will certainly appreciate you bringing this to our attention so we can ensure we are being as transparent as possible. Thank you again for your patience, and we hope to have the opportunity to welcome you back to our hotel. Sincerely, Freddy Serna General Manager

10/10 – Excellent

Steeve

Séjour de 1 nuit en décembre 2023
Sincerely, Freddy Serna General Manager a répondu le 2 janv. 2024
"Dear Steeve, We are thrilled you had an excellent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Happy Holidays and Happy Weekend!

10/10 – Excellent

Frédéric

Séjour de 1 nuit en décembre 2023
General Manager a répondu le 27 déc. 2023
Dear Frédéric,Happy Holidays and Happy New Year!Thank you for your recent stay at the SpringHill Suites Fort Lauderdale Airport & Cruise Port and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Fort Lauderdale. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely, Freddy Serna

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 23 nov. 2023
Dear Marc, We are thrilled you had an excellent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Happy Thanksgiving!Sincerely, Freddy Serna

10/10 – Excellent

Brigitte

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
General Manager a répondu le 12 sept. 2023
Dear Brigitte, It was a pleasure having you as our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely, Freddy Serna General Manager

6/10 – Acceptable

MICHEL

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Rénovation août 2023
Hôtel bien placé, quartier animé, tout à proximité,mais rénovation pendant notre séjour Salle de sport indisponible petit-déjeuner placé devant la réception pendant les check-in et chech-out Propreté à revoir chambre nettoyer tous les trois jours Forte humidité dans la chambre faisant que les serviettes reste humides.
Séjour de 14 nuits en août 2023
General Manager a répondu le 31 août 2023
Dear Michel, Thank you for staying with us and for reviewing your experience. While we are grateful you appreciated our location, we sincerely apologize for the inconvenience you experienced due to our ongoing remodeling and that some of our amenities were not available during your visit. We are also sorry for disappointing you with the overall condition of your accommodations. We certainly understand the frustration you must have felt and appreciate your patience in these matters. Your concerns have been addressed appropriately to ensure a better guest experience going forward. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely, Freddy Serna General Manager

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hitel confortable pres de l aeroport de Fort.Lauderdale
Tres propre et confortable. Petit dejeuner inclus. Parking 5 EUROS
Séjour de 1 nuit en août 2023
General Manager a répondu le 28 août 2023
Dear Guest,Thank you for staying at SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely, Freddy Serna General Manager

10/10 – Excellent

Richard

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Propriété très propre, service à la clientèle excellent. Très bon buffet chaud pour déjeuner. Transport gratuit de l’aéroport vers l’hôtel. Nous y reviendrons, lors d’une prochaine croisière.
Séjour de 1 nuit en août 2023
General Manager a répondu le 15 août 2023
Dear Richard, Thank you for your excellent review. We are glad to know that you enjoyed our spotless property, thoughtful hospitality as well as our complimentary shuttle service. We appreciate your feedback and look forward to your next visit to SpringHill Suites Fort Lauderdale Airport.Sincerely, Freddy Serna General Manager

10/10 – Excellent

Martin, Quebec

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Emplacement idéal pour pre et post cruise
Séjour de 2 nuits en juillet 2023
General Manager a répondu le 23 juill. 2023
Dear Martin, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad you loved our location and that we were perfectly situated near everything that you planned to see and do in the area. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Freddy Serna General Manager

8/10 – Bien

Robert

Voyage de couple
Points forts : Service et personnel
Notre chambre était située sur un étage en rénovation. Les rénovations des chambres n'étaient qu'en surface et pas de très grande qualité. Les déjeuners étaient servis dans le hall d'entrée et il n'y avait pas assez d'espace pour tout le monde.
Séjour de 1 nuit en juillet 2023
General Manager a répondu le 9 août 2023
Dear Robert, Thank you for choosing our hotel for your recent stay and for sharing your experience. While we appreciate your nice rating, we apologize for any inconvenience you experienced due to the location of your room and our ongoing modernization project. We understand the importance of providing a comfortable dining experience and will work towards improving this in the future. We appreciate your patience and hope that you will consider a return visit when our improvements have been completed. Sincerely, Freddy Serna General Manager

8/10 – Bien

wesner

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
La seule chose on m’a chargé $81 pour la boutique springhill je ne sais pas pourquoi une explication s’il vous plaît?
Séjour de 1 nuit en juillet 2023
General Manager a répondu le 11 juill. 2023
Dear Wesner, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and sharing your experience. We are delighted to learn you enjoyed your overall stay with us. However, we regret the frustration you encountered due to the billing-related issues. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely, Freddy Serna, General Manager

8/10 – Bien

Catherine

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très bon service, personnel accueillant et serviable, la chambre était très propre.
Séjour de 1 nuit en juin 2023
General Manager a répondu le 25 juin 2023
Dear Catherine, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit. We are thrilled that you enjoyed the spaciousness of your suite and liked our friendly service. We make every effort to ensure you have a comfortable experience. Thank you again for choosing us. We hope to see you again soon.Sincerely, Freddy Serna General Manager

2/10 – Terrible

Patrick

Séjour de 1 nuit en mars 2023
General Manager a répondu le 17 avr. 2023
Dear Patrick,Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely, Freddy Serna General Manager

8/10 – Bien

Chantal

Séjour de 1 nuit en mars 2023
General Manager a répondu le 1 avr. 2023
Dear Chantal, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at SpringHill Suites Fort Lauderdale Airport & Cruise Port.Sincerely,Freddy Serna,General Manager

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Piscine et spa
Séjour de 1 nuit en février 2023
General Manager a répondu le 1 mars 2023
Dear David, Thank you for being our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for the feedback. We are delighted to know you were pleased with our thoughtful amenities. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,Freddy Serna,General Manager

6/10 – Acceptable

Martine, Drummondville

Voyage de couple
Points forts : Commodités
Je trouve le nouveau coin magasinage super mais l'hotel a besoin d'amour
Séjour de 1 nuit en janvier 2023
General Manager a répondu le 23 janv. 2023
Dear Martine, Thank you for your visit and for taking the time to give feedback. Our goal is to provide each guest with a wonderful experience, so we regret not meeting all of your expectations. We appreciate the feedback that helps us enhance our guest experience. We are glad to hear you still enjoyed your overall time with us. We enjoyed serving you and hope you will return to our hotel for a seamless stay in the future.Sincerely, Freddy Serna,General Manager

10/10 – Excellent

serge

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
propre et près des resto
Séjour de 1 nuit en janvier 2023
General Manager a répondu le 12 janv. 2023
Dear Serge, Thank you for posting a review and commenting about our great location close to the airport, cruise port, shopping, and restaurants. We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and look forward to your return.Sincerely, Freddy Serna General Manager

4/10 – Médiocre

Michel, Mirabel

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Toilette et télé ne fonctionnent pas dans la chambre. Ascenseur désuet et très lent. Propreté laisse à désirer dans les aires communes. Petit déjeuner bien pour ce type d'h¸ôtel. Beaucoup de restaurants et boutiques à proximité de l'hôtel. Mauvaise insonorisation à cause des planchers de vinyl dans les chambres. Climatisation bruyante.
Séjour de 1 nuit en janvier 2023
General Manager a répondu le 6 janv. 2023
Dear Michel, Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered while you were here. We have shared your concerns with the appropriate teams to be more diligent going forward. We are also sorry for the noise you experienced while you were here. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will consider a return visit so we can make it up to you.Sincerely, Freddy Serna, General Manager

10/10 – Excellent

Andre

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lit excellent, literie blancheur immaculée. Lenteur des ascenseurs, mais il faut prendre en compte qu'on changeait tout le mobilier sur un étage.
General Manager a répondu le 23 déc. 2022
Dear Andre, Thank you for the review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad you loved our comfortable beds and got a great night's sleep. Additionally, we appreciate all your feedback, the positive as well as the things that would have enhanced your time with us. It was a pleasure serving you, and we look forward to hosting you again during a future visit. Sincerely, Freddy Serna General Manager

8/10 – Bien

Guylaine

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Proximité avec l'aéroport et le port. Service de shuttle
Séjour de 1 nuit en décembre 2022
General Manager a répondu le 20 déc. 2022
Dear Guylaine,Thank you for your glowing review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted you enjoyed the convenience of our location to the airport and cruise port. We are also proud to offer a complimentary shuttle service to the cruise port for our guest's convenience. Thank you for sharing your experience with others. We look forward to seeing you again the next time you set sail. Sincerely, Freddy Serna General Manager

10/10 – Excellent

Andre

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2022
General Manager a répondu le 29 mai 2023
Dear Andre, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Fort Lauderdale Airport & Cruise Port; we hope to see you again soon.Sincerely,Freddy Serna,General Manager

4/10 – Médiocre

Gregory

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en août 2022

8/10 – Bien

michel

Séjour de 6 nuits en juillet 2022

6/10 – Acceptable

Yves

Séjour de 1 nuit en avril 2022

8/10 – Bien

nathalie

Séjour de 1 nuit en avril 2022

10/10 – Excellent

Marcel, St-Donat de Montcalm

Séjour de 1 nuit en avril 2022

10/10 – Excellent

Nancy

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Très grande chambre et très propre
Séjour de 1 nuit en mars 2022
General Manager a répondu le 23 mars 2022
Dear Nancy, thank you for the wonderful review! We were happy to read your room was impeccably clean, spacious, and you found the beds to be comfortable. Our team will enjoy hearing that their efforts were appreciated. Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port as it will be our pleasure to accommodate you again on your next visit. Sincerely, Freddy Serna General Manager

8/10 – Bien

Christian

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Réservation pour 5, mais des serviettes pour 3
Séjour de 1 nuit en février 2022
General Manager a répondu le 2 mars 2022
Dear Christian, thank you for reviewing your recent stay. We appreciate your rating, and we are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations, and we will share your feedback with our team. Thanks again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We will look forward to your next visit. Sincerely, Freddy Serna General Manager

10/10 – Excellent

maxime

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Bien situé près des autoroutes et de Dania pointe . Beaucoup de restaurants.
Séjour de 5 nuits en février 2022
General Manager a répondu le 2 mars 2022
Dear Maxime, thank you for your wonderful review. We are glad our location perfectly suited your needs, and you enjoyed our amenities. We are just a short drive from both the cruise port and airport and our guests are always pleased to find they can walk to restaurants and a nice shopping center. Thanks again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We will look forward to your next visit! Sincerely, Freddy Serna General Manager

8/10 – Bien

Clarice

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The pool and hot tub needs a good cleaning or renovation but the stay was relaxing and refreshing
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Jong

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Eric

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
General Manager a répondu le 27 mai 2024
Dear Eric, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna,General Manager

10/10 – Excellent

Erica

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was clean the rooms are very nice , restaurants are all around.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 27 mai 2024
Dear Erica, Thank you for your review with regard to your stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are happy to know you had a great visit and that you were pleased with our well-maintained property and comfortable accommodations, as well as our prime location close to many restaurants. It was our pleasure hosting you, and we hope to be your hotel of choice every time your travels bring you our way. Sincerely, Freddy Serna,General Manager

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Right in the middle of shopping for anything you may want.Good breakfast. Recommended.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 27 mai 2024
Dear Jean, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. We are glad to know you enjoyed the delicious breakfast we serve and that you were pleased with our ideal location close to many shopping. We appreciate your recommendation and look forward to hosting you again soon. Sincerely, Freddy Serna,General Manager

6/10 – Acceptable

ORLANDO, TOA ALTA

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Need improvement. The room need remodeling.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 26 mai 2024
Dear Orlando, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on some levels, but we are sorry you felt our guest rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Freddy SernaGeneral Manager

8/10 – Bien

MeShell

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
THE HOTEL WAS CLEAN AND ORGANIZED
Séjour de 1 nuit en mai 2024
General Manager a répondu le 26 mai 2024
Dear Guest, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and taking the time to post a review. We are delighted your experience was exceptional and that you enjoyed our spotless and well-designed property! We hope you will stay with us again when your travels bring you back to the area.Sincerely,Freddy SernaGeneral Manager

6/10 – Acceptable

Jaime

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No housekeeping service everyday. Unbelievable!!!
Séjour de 2 nuits en mai 2024
General Manager a répondu le 26 mai 2024
Dear Jaime, Thank you for taking the time to review our hotel. We were disappointed to read about the housekeeping issues you encountered during your stay, and we sincerely apologize for not meeting your expectations. Your feedback has been noted and we will share the same appropriately. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Freddy SernaGeneral Manager

10/10 – Excellent

NICOLA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly Manager, great breakfast. Would recommend a sound proof window for the room that’s facing the high way. Wasn’t able to sleep. Hotel overall was a great first time stay
Séjour de 3 nuits en mai 2024
General Manager a répondu le 24 mai 2024
Dear Nicola, Thank you for being our guest and for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad that you loved our devoted associates and that our complimentary breakfast buffet started your day on the right note. That said, we are sorry for the noise issues you had and that it disrupted your sleep. In the future, please know our front desk is always available to help make you as comfortable as possible. We appreciate your feedback, and we cannot wait to see you again on your next visit to the area.Sincerely, Freddy Serna,General Manager

10/10 – Excellent

Glenda

Voyage en famille
Attention to detail. Very customer oriented. Very good experience. Will highly recommend
Séjour de 4 nuits en mai 2024
General Manager a répondu le 24 mai 2024
Dear Glenda, Thank you for choosing us and for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad to know how our associates made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciate the recognition. Thank you for the recommendation, and we look forward to being of service the next time you are in Fort Lauderdale. Sincerely, Freddy Serna,General Manager

10/10 – Excellent

Fay

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was clean. The staff was friendly and very helpful. Rooms was clean and fresh. Definitely will stay there again.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Fay, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our spotless property and warm hospitality made for a memorable experience. Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Freddy SernaGeneral Manager

2/10 – Terrible

Anthemica

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Staff at front desk was very rude and she don’t like black people
Séjour de 1 nuit en mai 2024
General Manager a répondu le 27 mai 2024
Dear Anthemica, Thank you for choosing us and sharing your feedback. We want you to know that SpringHill Suites Fort Lauderdale Airport & Cruise Port stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. Thank you. Sincerely,Freddy Serna,General Manager