Vue de la chambre

Seminole Hard Rock Hotel and Casino – Avis

4.5 out of 5
Seminole Hard Rock Hotel and Casino
1 Seminole Way, Hollywood, FL

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 803 avis sur 1433." "
Note de 8 – Bien, d’après 232 avis sur 1433." "
Note de 6 – Acceptable, d’après 151 avis sur 1433." "
Note de 4 – Médiocre, d’après 104 avis sur 1433." "
Note de 2 – Terrible, d’après 143 avis sur 1433." "

8,8/10

Propreté

8,2/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Martin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Guest Services Manager a répondu le 19 janv. 2024
Hello Martin!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Marie-Jose

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superbe hôtel! Personnel sympathique. Tout était très bien. Je recommande sans hésiter.
Séjour de 2 nuits en octobre 2023
Guest Services Manager a répondu le 13 oct. 2023
Hello Marie-Jose!We appreciate the positive feedback and thank you for submitting a review! At Seminole Hard Rock Hollywood we strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our new Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Real

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Escape en vacance
Séjour de 1 nuit en octobre 2023
Guest Services Manager a répondu le 12 oct. 2023
Hello Real!Thank you for your feedback! It's great to hear that you enjoyed your stay and thank you for choosing Seminole Hard Rock Hollywood as your vacation destination! Be sure to treat yourself to a massage or spa service at our new Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Rosana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing place!
Séjour de 2 nuits en septembre 2023
Guest Services Manager a répondu le 22 sept. 2023
Hello Rosana!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is an amazing place! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe's 24-Karat Gold Leaf Steak Burger, is a favorite with many of our guests! We look forward to welcoming you back again soon!

4/10 – Médiocre

Karine

Séjour de 1 nuit en septembre 2023
Guest Services Manager a répondu le 2 oct. 2023
Hello Karine,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 – Excellent

Martin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
J allais pour dormir dans la guitare et on m’a donner dans la section à côté. Pour 972$ can, je pense que j aurais eu droit à la section guitare. Le reste était parfait.
Séjour de 1 nuit en décembre 2022
Guest Services Team a répondu le 16 févr. 2023
Hello Martin,Thank you for submitting a review. We're happy to hear that you enjoyed your stay. We were concerned to read of your disappointment with the location of your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. We hope you will consider joining us again soon!

10/10 – Excellent

Stéphane

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très jolie

10/10 – Excellent

christophe

Séjour de 1 nuit en décembre 2022

6/10 – Acceptable

Isabelle

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Service et personnel
Je n’ai pas que des points négatifs, mais je dois dire que ce n’est pas le séjour que j’espérais. Nous avions 2 chambres au 2e étage avec vue sur la ventilation, aucune possibilité de modifier malgré le status argent. J’ai senti que je dérangeais en étant « expedia/hôtel.com » Pour l’apéro nous avons demandé 4 verres dans notre chambre, je comprends qu’avec la COVID il n’y en a plus, mais ils sont jamais venus. Un seul peignoir pour 2 personnes… Beaucoup de petits détails qui font la différence… J’ai quand même payé presque 6 »500$ par chambre :-(
Séjour de 1 nuit en janvier 2022

10/10 – Excellent

Tania

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel et service A1
Séjour de 5 nuits en novembre 2021

4/10 – Médiocre

Mylene

Séjour de 5 nuits en septembre 2021

2/10 – Terrible

Jocelyn, Foster City

Séjour de 5 nuits en mai 2024

10/10 – Excellent

Lada

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful amenities
Séjour de 1 nuit en mai 2024
Guest Services Team a répondu le 22 mai 2024
Hello Lada!Thank you for the five star rating! We're happy to hear that you feel Seminole Hard Rock Hollywood is a beautiful place! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!

8/10 – Bien

Richard

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice place - Pool Service was below average
Séjour de 2 nuits en mai 2024
Guest Services Team a répondu le 15 mai 2024
Hello Richard,We appreciate your observations and concerns. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.

10/10 – Excellent

Wallace

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent property and staff
Séjour de 1 nuit en mai 2024
Guest Services Team a répondu le 15 mai 2024
Hello Wallace!Thank you for the positive feedback! We're happy to hear that you had an excellent time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

Melinda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have never been disappointed.
Séjour de 1 nuit en mai 2024
Guest Services Team a répondu le 9 mai 2024
Hello Melinda!Thank you for sharing the positive feedback from your recent experience! We're thrilled to hear that Seminole Hard Rock Hollywood never disappoints! We strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

4/10 – Médiocre

ray

Points faibles : Service et personnel
Nothing
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 3 mai 2024
Hello Ray,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 – Excellent

Michael, Melbourne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 30 avr. 2024
Hello Michael,Thank you for the review. We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood. Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

Jorge, Miami

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelentes restaurantes. En el restaurante italiano Cipresso maravillosa atención de todos. Celebramos el cumpleaños de mi mama y fue maravilloso. El señor Juan mesero y el chef en fin todos maravillosos Muchas felicidades a todo el equipo por su excelente servicio
Séjour de 3 nuits en avril 2024
Guest Services Team a répondu le 2 mai 2024
Hello Jorge!Thank you for the thoughtful review and positive feedback! We're happy to hear that you enjoyed your time with us, and thank you for choosing Seminole Hard Rock Hollywood as your celebration destination! Our goal is always to provide amplified service and it sounds like we hit our mark! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

Weylon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean.
Séjour de 3 nuits en avril 2024
Guest Services Team a répondu le 26 avr. 2024
Hello Weylon!Thank you for the great review! At Seminole Hard Rock Hollywood we strive to ensure that our guests have Good. Clean. Fun! It sounds like we hit our mark! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

4/10 – Médiocre

Alissa

Points faibles : Service et personnel, état et installations de l’hébergement
Food & drink was so ridiculously overpriced. Food was not good at all. Pizza came out raw poolside. 18 percent gratuity on a lemonade! Kuro Japanese restaurant, overpriced isn’t the word. Appetizer wasn’t enough for infant. Paid all that money & left starving. Never again.
Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 26 avr. 2024
Hello Alissa,We thank you for submitting a review and value your feedback. We are sorry to hear that you were disappointed with the quality of your meals during your recent visit. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

8/10 – Bien

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 25 avr. 2024
Hello Lisa!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

8/10 – Bien

Tim, Maineville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 25 avr. 2024
Hello Tim!Thank you for taking the time to submit a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Reynel

Voyage en famille
Points forts : État et installations de l’hébergement
It was amazing experience! Definitely will be back.
Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 23 avr. 2024
Hello Reynel!Your positive feedback is greatly appreciated! We're happy to hear that you had an amazing experience at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 – Excellent

Michael

Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 13 mai 2024
Hello Michael!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

Darryl

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The rooms were very spacious and quiet
Séjour de 3 nuits en mars 2024
Guest Services Team a répondu le 23 avr. 2024
Hello Darryl!Thank you for the positive feedback! We're thrilled to hear that you had such a relaxing stay with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Patrick

Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 23 avr. 2024
Hello Patrick!We appreciate you taking the time to submit a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

8/10 – Bien

Deveda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is huge and the rooms are a really good size! I would’ve gave 5 stars, but the shower room smelled like mildew.
Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 16 avr. 2024
Hello Deveda,Thank you for the constructive feedback. We're happy to hear that you had an overall enjoyable stay however, you did express your concerns regarding the condition of your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 – Excellent

Alla, Brooklyn

Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 6 mai 2024
Hello Alla!We appreciate you taking the time to submit a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 – Excellent

Marco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Muy bueno
Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 16 avr. 2024
Hello Marco!Thank you for the positive feedback! We're happy to hear that you had a good time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

Deanna

Points forts : État et installations de l’hébergement
Great pool areas. Very relaxing with excellent restaurants.
Séjour de 3 nuits en avril 2024
Guest Services Team a répondu le 16 avr. 2024
Hello Deanna!Thank you for the positive feedback and kind compliments! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

8/10 – Bien

Alexandre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Guest Services Team a répondu le 16 avr. 2024
Hello Alexandre!Thank you for the review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

4/10 – Médiocre

Yelena

Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 16 avr. 2024
Hello Yelena,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

8/10 – Bien

janet

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is very nice, we were disappointed that we had to pay a resort fee for the two days we were there and there were too many kids at the pool. Since it was a casino, we weren't expecting so many children.
Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 8 avr. 2024
Hello Janet,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We value your loyalty and look forward to serving you better in the future.

8/10 – Bien

Kristin Leeanne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family and i had a great time at the hard rock pool all day every day!
Séjour de 4 nuits en avril 2024
Guest Services Team a répondu le 8 avr. 2024
Hello Kristin Leeanne!Thank you for submitting a review! We're glad to hear that you enjoyed some time by the pool while at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Katia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is clean, comfortable, all the employees are nice. The room is wonderful.
Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 8 avr. 2024
Hello Katia!Your positive feedback is greatly appreciated! We're thrilled to hear that you had such a wonderful stay with us at Seminole Hard Rock Hollywood! We take pride in offering a clean environment with Team Members who provide amplified service for our guests! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Donnovon

Séjour de 2 nuits en mars 2024
Guest Services Team a répondu le 25 avr. 2024
Hello Donnovon!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

gustavo

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
excelente lugar
Séjour de 4 nuits en mars 2024
Guest Services Team a répondu le 2 avr. 2024
Hello Gustavo!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is an excellent place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

2/10 – Terrible

Kelwyn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No me quedé me tuve que ir se le informó a la manager y iban a cancelar el cobro esperemos cumplan
Séjour de 2 nuits en mars 2024
Guest Services Team a répondu le 2 avr. 2024
Hello Kelwyn,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

8/10 – Bien

Brian

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved how helpful and nice all the staff was to us.
Séjour de 2 nuits en mars 2024
Guest Services Team a répondu le 1 avr. 2024
Hello Brian!Thank you for the positive feedback! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to provide amplified service and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Stanley

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The casino is very big
Séjour de 2 nuits en mars 2024
Guest Services Team a répondu le 1 avr. 2024
Hello Stanley!Thank you for your feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 – Excellent

Gustavo

Séjour de 2 nuits en mars 2024
Guest Services Team a répondu le 16 avr. 2024
Hello Gustavo!We appreciate you taking the time to submit a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

2/10 – Terrible

Peter

Points faibles : Service et personnel
I valet my car and the valet employees play whit the system racing mode of my Ferrari.
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 26 mars 2024
Hello Peter,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

6/10 – Acceptable

Cynthia

Voyage en famille
Points forts : Propreté, commodités
Very smoky in the casino. Rooms were ok.
Séjour de 2 nuits en janvier 2024
Guest Services Team a répondu le 22 mars 2024
Hello Cynthia,We thank you for submitting a review and value your feedback. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.

8/10 – Bien

james

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dining at the Councel Oak was fabulous.
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 22 mars 2024
Hello James!Thank you for the five star rating! We're delighted to hear that you enjoyed your dining experience at Council Oak Steaks & Seafood! Our goal is always to provide amplified service and it sounds like we hit our mark! If you haven't already, be sure to try our Chocolate Soufflé it's a favorite with many of our guests! We look forward to welcoming you back again soon!

2/10 – Terrible

Joanne

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The doors to our room are paper thin, we can hear the housekeeping cart, people talking, opening and closing doors… the towels are rough, like the toilet paper… we asked for 2 extra towels… was given an attitude from housekeeping and she tossed us one… peeling and chipped paint( our “upgraded” room have a lovely view of the parking garage; music is blaring everywhere it’s hard to have a conversation; the casino smells of cigars and cigarettes…
Guest Services Team a répondu le 22 mars 2024
Hello Joanne,Thank you for taking the time to submit a review. We want to take this opportunity to express our sincerest apologies for the disappointment you encountered during your trip. More specifically, we were concerned to read of your disappointment with your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.

10/10 – Excellent

Frank

Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 22 mars 2024
Hello Frank!Thank you for taking the time to submit a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

8/10 – Bien

Dane

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay.
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 19 mars 2024
Hello Dane!Thank you for sharing the positive feedback from your recent experience! We're happy to hear that you feel Seminole Hard Rock Hollywood is a great place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

James

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice. As expected
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 19 mars 2024
Hello James!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!

6/10 – Acceptable

Christen

Points forts : Propreté, état et installations de l’hébergement
For such a high cost to stay the amenities and the staff were not very helpful. We got 2 towels in the room for 4 people and had to wait 2 hours to get another. They couldnt bring up an cake or strawberries for a bday. They lost our luggage for an hour....they didnt know which valet after going to the front desk 3x to look for it. There is a tuentable you cab get for the room but i had to carry it to my room myself.
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 19 mars 2024
Hello Christen,We strive to provide amplified service during every interaction, and it certainly is disappointing to read that you were not happy with the quality of service that you received during your stay. Your description of your experience is well below the high standards that we set for ourselves. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!