Everything about the property was great except for the rooms and staff. The first thing that I noticed when I walked in the room was a horrible smell! it was extremely musty and just had a weird pungent odor. There were four ppl in the room, we had enough beds bc the couch turned into a bed. We opened up the couch for our daughter and immediately closed it! The mattress that was in it looked like it was from the 70s and had God only knows what kind of stains all over it there were crumbs all in the sheets. It’s was so disgusting.
There were no towels so we asked a housekeeper for some but she acted like I had five heads and didn’t know what a towel was, fine. I called the front desk and asked for some towels, he assured he would bring some up right away and never did!
The pool is beautiful, but we kept getting a terrible smell of raw sewage the whole time we were out near the pool.
Our room was also on the side of the main intersection so we heard extremely loud vehicles nonstop all night long! Got no sleep.
The lady in the gift shop was super sweet and welcoming!