Piscine extérieure

Days Inn by Wyndham Fort Lauderdale Airport Cruise Port – Avis

2 out of 5
Days Inn by Wyndham Fort Lauderdale Airport Cruise Port
1700 W Broward Blvd, Fort Lauderdale, FL

Avis

5,0
Note de 10 – Excellent, d’après 245 avis sur 1938." "
Note de 8 – Bien, d’après 254 avis sur 1938." "
Note de 6 – Acceptable, d’après 334 avis sur 1938." "
Note de 4 – Médiocre, d’après 385 avis sur 1938." "
Note de 2 – Terrible, d’après 720 avis sur 1938." "

5,0/10

Propreté

6,0/10

Service et personnel

4,6/10

Commodités

4,4/10

État et installations de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Brigitte

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Nous avions une réservation pour une chambre, une nuit. Nous étions 4 personnes dont deux de plus de 75 ans. Ce fut une aventure désastreuse. Communiquer avec le chauffeur de la navette fut compliqué. Nous avons attendu au moins 45 min. Le chauffeur nous à peine salué et encore moins aidé. Il était près de 23 heures et nous avons eu une chambre avec 1 seul lit. Nous avions bel et bien réservé pour 2 lits. Plus rien de dispo. Les gens après nous avaient aussi réservé des chambres avec 2 lits, mais n’avait même plus de chambre. Personnel de l’hôtel amorphe, bête et sans solutions, explications ou excuses. Nous avons dû dormir les 4 dans le même lit faute d’autre choix. À cet heure il n’y avait personne en situation d’autorité pour aider. Je ne recommande pas du tout cet hôtel. Tous les gens croisés ce soir là se plaignaient de quelque chose.
Séjour de 1 nuit en mars 2024
Sophia CSR a répondu le 26 mars 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take immediate action to address these issues. We will continue to work hard to improve and provide a more enjoyable experience for our guests.

4/10 – Médiocre

Luc, Montreal

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
La chambre avait un odeur désagréable et donnait sur le boulevard il faut des bouchons pour les oreilles pour dormir
Séjour de 3 nuits en mars 2024
Sophia CSR a répondu le 23 mars 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

2/10 – Terrible

Melissa, Mirabel

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quartier douteux, endroit non sécuritaire, nous n'avons pas dormi de la nuit la chambre n'était pas isolée, nous entendions les voitures comme une piste de course. Il y a eu une descente de police dans une des chambre.
Séjour de 1 nuit en mars 2024
Sophia CSR a répondu le 11 mars 2024
Dear Guest,We regret the inconvenience caused during your stay. Safety and security are our top priorities. All our guests feel safe and secure at our property. We apologize for the inconvenience you faced. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we will move you to another room on your next visit. We hope to serve you better next time.

10/10 – Excellent

Lyne

Séjour de 2 nuits en janvier 2024
Sophia CSR a répondu le 22 janv. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 – Terrible

Annie

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Sophia CSR a répondu le 9 janv. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 – Terrible

André

Séjour de 1 nuit en janvier 2024
Sophia CSR a répondu le 9 janv. 2024
Dear Guest, We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 – Terrible

Rejean

Voyage de couple
Points faibles : État et installations de l’hébergement
Blattes dans la chambre. Tapis mal nettoyé. Malentendu concernant la navette aéroport.
Séjour de 1 nuit en décembre 2023
Sophia CSR a répondu le 20 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Acceptable

denis

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Tres sale...
Séjour de 2 nuits en novembre 2023
Sophia CSR a répondu le 29 nov. 2023
Dear Guest,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Acceptable

Beatrice

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Rue passante et bruyante
Séjour de 1 nuit en novembre 2023
Sophia CSR a répondu le 13 nov. 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 – Acceptable

Jean

Voyage de couple
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Déjeuner misérable:que du pain, des céréales, duyogourt, jus, café et thé. La première chambreoccupée: la tv était brisée,letélephone, le lavabo aussi!!!
Séjour de 2 nuits en novembre 2023
Sophia CSR a répondu le 13 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 – Médiocre

Benoit

Voyage de couple
Points faibles : Service et personnel, commodités
Quand tu dis que tu retrouves la télécommande du téléviseur et qu'il manque une pile et qu'ils ne peuvent la remplacer ça fait dur! L'eau ds le bain était jaune mais ça c'est à cause des crocodiles qui font pipi dedans..
Séjour de 1 nuit en novembre 2023
Sophia CSR a répondu le 7 nov. 2023
Dear Guest,We truly regret the inconvenience caused by these issues and actively investigating your feedback with our management for prompt action. Rest assured we never want our guests to have such a kind of experience. Our Team hopes this will not be your last impression of us and hopes that you will reconsider staying with us in the future.

2/10 – Terrible

Chantal

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Navette pour l'aéroport
Séjour de 1 nuit en avril 2023
Sophia CSR a répondu le 12 avr. 2023
Hi Chantal,We apologize for the inconvenience caused during your recent stay with us. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.

4/10 – Médiocre

Johanne

Voyage en groupe
Points faibles : État et installations de l’hébergement
Notre appréciation et la proximité de l’aéroport et du port ce qui nous a déplu est le service à la clientèle
Séjour de 1 nuit en mars 2023
Sophia CSR a répondu le 10 avr. 2023
Hi Johanne,We are delighted to hear that you appreciated our proximity to the airport and the port. However, we are sorry to hear that you were disappointed with our customer service. We take all feedback seriously and will use your comments to improve our service for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 – Acceptable

Louis

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Hôtel vieillot situé près de l'aéroport et du port. Parfait pour une nuitée avant un voyage. Très bon rapport qualité-prix. Non recommandé pour des plaisanciers de longue durée.
Séjour de 1 nuit en avril 2023
Sophia CSR a répondu le 10 avr. 2023
Hi Louis,Our team are delighted to hear that you found our location convenient and our prices reasonable. We understand that our hotel may not be suitable for long-term boaters as we do not offer extended stay amenities, but we are happy to accommodate short-term guests who are looking for a comfortable and affordable stay before their travels. We hope to have the opportunity to welcome you back in the future.

8/10 – Bien

Pierre

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
L'hébergement est en état de décribitude. Pas de coffre fort fonctionnel. Dans un secteur douteux. Il faut quelque fois essayer pour comparer. Mais nous ne reviendrons pas.
Séjour de 1 nuit en avril 2023
Sophia CSR a répondu le 10 avr. 2023
Hi Pierre,I am sorry to hear that your stay with us didn't meet your expectations. We take all feedback seriously and will make sure to address the issues you mentioned, such as the state of disrepair and lack of functional safety, to ensure a better experience for our future guests. We understand that the area may not be to everyone's liking, but we do our best to provide a safe and secure environment for our guests. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.

8/10 – Bien

Michel

Voyage en groupe
Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2023
Sophia CSR a répondu le 24 mars 2023
Hi Michel,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 – Bien

CELINE

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
localisation de l'hotel et prix.
Séjour de 1 nuit en mars 2023
Sophia CSR a répondu le 20 avr. 2023
Hi Celine,Thank you for your review. We apologize for any confusion regarding the location of our hotel and the pricing of our rooms. Our hotel is located in the heart of the city, just a few blocks away from the main shopping district and popular tourist attractions. In terms of pricing, our rates are competitive for the area and are reflective of the quality of service and amenities we provide. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Excellent

Jean Pierre

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Rien
Séjour de 1 nuit en mars 2023
Sophia CSR a répondu le 9 mars 2023
Hi Jean,Thank you for your feedback! I strive to provide the best service possible, and I'm glad to hear that I met your expectations. If you have any more questions or concerns in the future, don't hesitate to reach out to us.

2/10 – Terrible

Yvon

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Proche de l’aéroport avec navette aux heures. Hôtel vieillot jamais rénové malpropre sur le bord d’une autoroute. Très bruyant.
Séjour de 1 nuit en février 2023
Sophia CSR a répondu le 13 févr. 2023
Hi Yvon,We sincerely apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we accommodate you with a room distant from the freeway on your next visit. We will always ensure that we keep delighting you with our facilities and services.

6/10 – Acceptable

YANN ROBERT

Voyage en groupe
Points faibles : Service et personnel
Ben ordinaire…propreté..les chambres sur le côté de la rue très bruyant et porte mal isolée
Séjour de 2 nuits en février 2023
Sophia CSR a répondu le 11 févr. 2023
Hi Yann,Your positive comment regarding cleanliness is appreciated. However, we sincerely apologize for the inconvenience faced you. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we accommodate you with a room distant from the freeway on your next visit.

4/10 – Médiocre

Jean-francois

Voyage en famille
Points faibles : Propreté
Nous avons reçu une surcharge de 71$ USD par chambre sans raison apparente. La chambre sentait l'humidité et le déjeuner continental était très limité.
Séjour de 1 nuit en février 2023
Sophia CSR a répondu le 8 févr. 2023
Hi Jean,I apologize for the inconvenience you faced. We will surely forward your valuable feedback regarding breakfast and the smelly room to our team for improvements and will investigate the issue you faced regarding the price as well. We hope to serve you better next time.

6/10 – Acceptable

frederic

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
very nice staff but very aged and dirty. First room they gave us had a cigarette smell so they moved us to a "newer room" which was just as old, poorly maintained, ugly and dirty. this was still the only affordable option we could find in FLL so I guess we got what we paid for. careful, the cruiseport shuttle service is not free, that's not very clear on the expedia site
Sophia CSR a répondu le 14 janv. 2023
Hi Frederic,We are glad you liked our friendly staff service. However, I apologize for the inconvenience caused by the dirty room. Please know that our team has listed all the surcharge fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.

10/10 – Excellent

Stéphane

Points forts : Service et personnel
Séjour de 1 nuit en janvier 2023

8/10 – Bien

Lisette

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pres de port cruises Veuillez vérifier information sir description hoyel son pas a jour
Séjour de 1 nuit en janvier 2023
Sophia CSR a répondu le 5 janv. 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 – Bien

GRAZIELA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un personnel très acceuillant , la piscine, le prix,le parking. Le petit dejeuner est correct sans plus . Par contre le bruit infernale de la route , les voitures, l'hôtel est sur une sortie d'autoroute et un axe principale donc un trafic incessant jour et nuit .Si possible , demandez une chambre qui donne sur l'arrière-cour.
Sophia CSR a répondu le 5 janv. 2023
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

8/10 – Bien

Céline

Voyage en famille
Points forts : Propreté, service et personnel
We arrived late at night due to plane delay but were warmly welcomed and given a room close to the parking. Clean and fine. Wifi is not working very well even in the lobby
Séjour de 1 nuit en décembre 2022
Sophia CSR a répondu le 27 déc. 2022
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 – Acceptable

Gilles

Points forts : Propreté, service et personnel et commodités.
Très bon déjeuner
Sophia CSR a répondu le 22 déc. 2022
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Excellent

YVES

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Pas loin de l’aéroport
Séjour de 1 nuit en décembre 2022
Sophia CSR a répondu le 12 déc. 2022
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Excellent

didier

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Génial
Hôtel super sympathique. Déjeuner cool .
Séjour de 1 nuit en novembre 2022
Sophia CSR a répondu le 30 nov. 2022
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 – Bien

Jean Jacques

Séjour de 5 nuits en septembre 2022
Sophia CSR a répondu le 7 oct. 2022
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 – Acceptable

sylvain

Séjour de 1 nuit en avril 2022
Sophia CSR a répondu le 3 mai 2022
Hello, We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 – Terrible

Sylvain

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L’endroit le plus malpropre auquel j’ai séjourné. Aucunes mesures sanitaires en place. Moisissures sale de bain, conduits ventilation pleine de mousse de poussière, aucun accessoire fonctionnel ( tv, frigo, téléphone,…) et personnel non coopératif malgré les avoir informés de la situation
Séjour de 1 nuit en avril 2022
Sophia CSR a répondu le 3 mai 2022
Hello, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from us.

6/10 – Acceptable

Edgardo

Voyage en famille
Noise in rooms front of road
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 28 mai 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concern has been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Samuel, BAYAMON

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Really good place to stay, very old fashion bathroom but what makes me happy is the clean feeling, also certain days if you're lucky a family have a mobile taco restaurant on the entrance of the facility, really good idea!
Séjour de 1 nuit en février 2024
Sophia CSR a répondu le 26 mai 2024
Dear Guest,We're delighted to hear that you had a pleasant stay with us! We're thrilled that you appreciated the cleanliness of our accommodations. As for the mobile taco restaurant, we're glad you enjoyed this unique addition to our facility! We strive to provide our guests with memorable experiences, and it's fantastic to hear that you found it to be a great idea. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon!

10/10 – Excellent

Dennis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 23 mai 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 – Acceptable

Natacha

Points faibles : Propreté
Séjour de 3 nuits en mai 2024
Sophia CSR a répondu le 23 mai 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Terrible

Stanley

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Filthy floors we can send you photos...Broken door ...no hangers, no drawers, no ironing board, broken refrigerator, ill mannered staff, beds for FOUR but one chair...Broken Television, no batteries, had to plead for a replacement. Disgraceful breakfast...nothing but carbohydrates. SERIOUSLY: MISREPESENTTION...your adverts were FRAUD. I will contact Discover and ask them to intercede. Days' Inn (Days') End...Never Again !!1
Séjour de 2 nuits en mai 2024
Sophia CSR a répondu le 21 mai 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. If you have any queries regarding this issue, please call the property for further assistance.

2/10 – Terrible

Althia

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I struggled to sleep because I had to kill roaches, their were spider webs near, sink area and sink faucet is dangling, the shower temperature is only super hot. Nothing is good about this property unless I get a Full Refund.
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 21 mai 2024
Dear Guest,It is saddening for us to read about your recent experience with us. Please accept our apologies for the issues you encountered, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call the property for further assistance.

8/10 – Bien

Edison

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All
Séjour de 5 nuits en mai 2024
Sophia CSR a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Bien

Diane

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
We were not notified that we needed to call for the airport shuttle. Once we finally figured that, we waited over an hour since the shuttle service wasn’t identified with the hotel name. The shuttle service driver wasn’t getting out calling for « Days Inn » so we couldn’t hear them through the noise of other vehicles. The website states they have baby cribs. I called and confirmed to have a crib and was told no problem. Upon checkin, we were told they had none. Breakfast was very limited: toast, cereal and yogurt. That’s all. Cruise port transport was great and convenient.
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 21 mai 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 – Terrible

Sarah

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely filthy
Séjour de 2 nuits en mai 2024
Sophia CSR a répondu le 21 mai 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 – Terrible

Angel salvatierra

Voyage en famille, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
HORRIBLE ATENCION POR PARTE DEL PERSONAL, LLEGAMOS UNAS HORAS DESPUES DE LA HORA DE ENTRADA, NOS DEJARON DORMIR PRACTICAMENTE EN LA CALLE, CREO QUE PUDIERON HACER EXCEPCION POR RETRASO DEL VUELO A MI DESTINO, SE QUEDARON CON MI DINERO, NO LO RECOMIENDO POR NADA DEL MUNDO,
Séjour de 5 nuits en mai 2024
Sophia CSR a répondu le 17 mai 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 – Terrible

Albert

Voyage d’affaires
Points faibles : Service et personnel
Book my reservation through Expedia called the front desk three times before I arrive to make them aware that I’m on the way but behind once I’ve got there they canceled my reservation and delayed at the front desk was very rude And I was told that they was holding my room for me, which was already paid for
Séjour de 2 nuits en mai 2024
Sophia CSR a répondu le 14 mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Acceptable

Javier, Caguas

Voyage en groupe
Points forts : Propreté, service et personnel
El baño debe estar mejor. El agua no bajaba bien ( bañera) cortina de baño desprendida. El agua salía amarillenta.
Séjour de 2 nuits en mai 2024
Sophia CSR a répondu le 14 mai 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 – Terrible

Barbara, Guilford

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Extremely run down and we might as well be sleeping in the middle of a racetrack. Misrepresented in the description and photos. No sleep expected tonight.
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 12 mai 2024
Dear Guest,I'm sincerely sorry for the disappointment and discomfort you experienced during your stay. Your comfort and satisfaction are paramount to us, and it's disheartening to hear that the condition of the property and noise levels fell short of your expectations. We take your feedback seriously and will address these issues promptly to ensure improvements are made. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 – Médiocre

Mark

Points faibles : Commodités, état et installations de l’hébergement
No hot water in the evening for a shower. Only scalding hot for a shower in the morning.
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 12 mai 2024
Dear Guest,I apologize for the inconvenience you experienced with the hot water during your stay. Providing reliable amenities, including hot water, is a priority for us, and it's disappointing to hear that we fell short in this aspect. We will investigate the issue immediately to ensure that it is addressed promptly and that all our guests have access to the necessary facilities for a comfortable stay. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 – Acceptable

Emidio

Points forts : Service et personnel
Séjour de 2 nuits en mai 2024
Sophia CSR a répondu le 12 mai 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Médiocre

Charlene J

Voyage de couple
Points faibles : Propreté, service et personnel
Wasn’t comfortable in the area. Did not inform us when breakfast ended so missed out.
Séjour de 1 nuit en avril 2024
Sophia CSR a répondu le 12 mai 2024
Dear Guest,Providing clear information and ensuring our guests' comfort are top priorities, and we regret falling short in this instance. Your feedback is valuable, and we will use it to improve our communication and services for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Excellent

Emanuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Sophia CSR a répondu le 12 mai 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

4/10 – Médiocre

Abbas

Voyage en famille
the property is by a busy road and very noisy
Séjour de 1 nuit en avril 2024
Sophia CSR a répondu le 12 mai 2024
Dear Guest,We apologize for the inconvenience caused by the noise from the busy road. Your feedback is valuable to us, and we will look into ways to mitigate the noise and improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.