6/10 – Acceptable
Jane
Voyage en groupe
15 août 2025
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
Home is beautiful.But we encountered issues that affected our stay.1)The towels were mixed with the floor mats in the dryer.This made us feel the towels were not sanitary clean.2)One of our group members washed his hands in a bathroom sink and turned off the faucet. Within 30 minutes, water began leaking from three areas of the ceiling directly below the bathroom.The leak was heavy enough to cause large puddles on the floor downstairs. The owner mentioned that this had happened before and explained that the faucet must be turned fully toward the wall to prevent leakage behind the wall,which can cause water to drip downstairs. She sent a housekeeper, who confirmed the faucet was closed at the time of inspection, to clean up.The owner stated that since it was an accident caused by us, she would not charge us for the housekeeper time.3) Later, we discovered that the front door could not be locked. The owner advised that the smart lock should be turned to the left, but also suggested we could place a chair to block the door.We recorded a video showing that the smart lock was not functioning properly.The following morning,we spoke with the owner again regarding the leak.She continued to say that it was caused by us accidentally but did not acknowledge the property 's maintenance issues.When we tried to explain our perspective,she ended the call.We are sharing this review to provide an honest and factual account of our experience so that future guests can make an informed decision.
Jane
Séjour de 1 nuit en août 2025
