Title: Sina Villa Medici, Autograph Collection - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sina Villa Medici, Autograph Collection Luxury hotel with a health club and a sauna ![Cocktail bar](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/72404b44.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium Room, 2 Single Beds (Balcony)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/70a463ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royal Suite, 1 Bedroom (Balcony) | Living room](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/ac634cfa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Cocktail bar](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/7bb3fe7a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/8544fe63.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sina Villa Medici, Autograph Collection offers a luxurious retreat in the heart of Historic Center - Downtown. Unwind with a massage or Turkish bath, and enjoy shopping on site, a coffee shop/cafe, and seasonal outdoor pool. With free in-room WiFi and dry cleaning/laundry services nearby Cathedral of Santa Maria del Fiore and Ponte Vecchio. 8.6 Excellent ## Popular amenities - - Bar - Pet-friendly - Spa - Parking available - Gym ## Room options ### Check availability for these dates Tonight [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=18229&PinnedHotelID=18229&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Superior Room, 1 King Bed (View)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/0b490ca3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed (View) 9.6 Exceptional 4 reviews ### Highlights Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Bathrobes - 215 sq ft - Sleeps 2 - 1 King Bed ![Superior Room, 2 Single Beds (View)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/3349a586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds (View) 9.0 Wonderful 2 reviews ### Highlights Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Bathrobes - 215 sq ft - Sleeps 2 - 2 Twin Beds ![Deluxe Room, 1 King Bed, Garden View](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/da9a611a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Bathrobes - 280 sq ft - Sleeps 3 - 1 King Bed ![Deluxe Room, 2 Single Beds, Garden View](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/c88452c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds, Garden View ### Highlights Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Bathrobes - 280 sq ft - Sleeps 3 - 2 Twin Beds ![Premium Room, 1 King Bed (Balcony)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/94595ab0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed (Balcony) 7.6 Good 5 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains - 323 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/4750f4af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Twin Beds (Balcony) ### Highlights Balcony Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains - 323 sq ft - Sleeps 3 - 2 Twin Beds ![Junior Suite, 1 Bedroom (View)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/920ae3ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom (View) ### Highlights Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Bathrobes - 431 sq ft - Sleeps 3 - 1 King Bed ![Suite, 1 Bedroom, Garden View](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/e4c873f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Bathrobes - 484 sq ft - Sleeps 4 - 1 King Bed ![Signature Suite, 1 Bedroom, Terrace (Balcony)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/68f5d311.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Suite, 1 Bedroom, Terrace (Balcony) ### Highlights Balcony Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains - Sleeps 3 - 1 King Bed ![Royal Suite, 1 Bedroom (Balcony)](https://images.trvl-media.com/lodging/1000000/20000/18300/18229/7199956f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom (Balcony) ### Highlights Balcony Air conditioning Free cribs/infant beds Mini-fridge Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains - Sleeps 4 - 1 King Bed ## You may also like Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9860000/9852100/9852081/6976ec04_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palazzo Alfieri Residenza d’epoca Historic Centre of Florence - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Sina-Villa-Medici.h18229.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Sina-Villa-Medici.h18229.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77592%2C11.24227&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=N8zVHaYCc8R-xR7WlXTUcKmjQA0=) Via Il Prato 42, Florence, FI, 50123 #### What's nearby - Piazza di Santa Maria Novella - 6 min walk - 0.6 km - Basilica of Santa Maria Novella - 10 min walk - 0.8 km - Fortezza da Basso - 11 min walk - 1.0 km - Cathedral of Santa Maria del Fiore - 14 min walk - 1.3 km - Ponte Vecchio - 16 min walk - 1.4 km #### Getting around - Porta al Prato - Leopolda Tram Stop - 5 min walk - Porta al Prato Station - 6 min walk - Florence Airport, Peretola (FLR) - 21 min drive #### Restaurants - ‪Gamberini - ‬3 min walk - ‪Nirvana Veg Restaurant Firenze - ‬2 min walk - ‪Le Sorelline WineBarCafè - ‬4 min walk - ‪Casa Ciabattini - ‬2 min walk - ‪Taj Palace - ‬2 min walk ## About this property ### Sina Villa Medici, Autograph Collection Luxury family-friendly hotel near Ponte Vecchio Near Cathedral of Santa Maria del Fiore and Piazza del Duomo, Sina Villa Medici, Autograph Collection provides shopping on site, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a massage. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additional perks include: - A seasonal outdoor pool - Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), a gift shop, and tour/ticket assistance - A banquet hall, 7 meeting rooms, and a 24-hour front desk Room features All 100 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. More amenities include: - Childcare services and free infant beds - Hypo-allergenic bedding and rollaway/extra beds (surcharge) - Bathrooms with bidets and shower/tub combinations - Flat-screen TVs with satellite channels - Recycling, mini fridges, and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/1000000/20000/14000/13999/84743cc7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bernini Palace Historic Centre of Florence - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.6 Exceptional 1,007 reviews CA $374 CA $437 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=13999&PinnedHotelID=13999&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/1000000/590000/582300/582298/e755ba4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Minerva Historic Centre of Florence - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 255 reviews CA $294 CA $349 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=54039677&PinnedHotelID=54039677&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/45000000/44700000/44696100/44696083/a4df983f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### IL Tornabuoni The Unbound Collection by Hyatt Historic Centre of Florence - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 106 reviews CA $624 CA $713 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=44696083&PinnedHotelID=44696083&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/1000000/930000/920500/920451/811bce9d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Maria Novella Historic Centre of Florence - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 9.6 Exceptional 1,005 reviews CA $217 CA $261 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=920451&PinnedHotelID=920451&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle at scheduled times for a surcharge - Valet parking on site (EUR 45 per day) ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 36.30 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Harry's Bar The Garden - Harry's Bar The Garden ### Things to do - Health club - Sauna - Seasonal outdoor pool - Shopping - Steam room ### Family friendly - In-room babysitting (surcharge) - In-room crib - Mini-fridge - Rollaway/extra bed (surcharge) - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2,476 square feet of conference space - 24-hour business center - 7 meeting rooms - Coworking space ### Outdoors - Garden ### Spa - In-room massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Elevator - Grab bar near toilet - Height-adjustable showerhead - Low-height door lock - Low-height electrical outlets in bathroom - Transfer shower - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Banquet hall - Biodegradable coffee stirrers available - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free crib - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Free bottled water - Mini-fridge - Minibar ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 50 per accommodation (varies based on length of stay) Service animals are welcome, and are exempt from fees 2 total (up to 55 lbs per pet) Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 55.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 36.30 per person - Airport shuttle fee: EUR 75 per vehicle (one way) - Valet parking fee: EUR 45 per day - Pet fee: EUR 50 per accommodation (varies based on length of stay) - Service animals are exempt from fees - Rollaway bed fee: EUR 55.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number IT048017A1SPXBRE9N ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June to September Pool access available from 11:00 AM to 7:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Grand Hotel Villa Medici SINA HOTEL Grand Hotel Villa Medici SINA HOTEL Florence Grand Villa Medici SINA Grand Villa Medici SINA Florence Sina Villa Medici Hotel Florence Sina Villa Medici Hotel Sina Villa Medici Florence Grand Hotel Medici Sina Villa Medici Autograph Collection Hotel Florence Sina Villa Medici Autograph Collection Hotel Sina Villa Medici Autograph Collection Florence Sina Villa Medici Autograph Collection Sina Villa Medici, Autograph Collection Hotel Sina Villa Medici, Autograph Collection Florence Sina Villa Medici, Autograph Collection Hotel Florence ## Frequently asked questions ### Does Sina Villa Medici, Autograph Collection have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM–7:00 PM. ### How much does it cost to stay at Sina Villa Medici, Autograph Collection? > As of Nov 23, 2025, prices found for a 1-night stay for 2 adults at Sina Villa Medici, Autograph Collection on Dec 21, 2025 start from CA $353.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Florence-Hotels-Sina-Villa-Medici.h18229.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sina Villa Medici, Autograph Collection pet-friendly? > Yes, Sina Villa Medici, Autograph Collection allows pets (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 50 per accommodation, per stay. Service animals are exempt from fees. ### How much is parking? > Valet parking is available for EUR 45 per day. ### What time is check-in at Sina Villa Medici, Autograph Collection? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Sina Villa Medici, Autograph Collection? > Check-out is at noon. ### Does Sina Villa Medici, Autograph Collection provide a shuttle to the airport? > Yes, there's an airport shuttle that runs at scheduled times. A fee of EUR 75 per vehicle applies. ### Where is Sina Villa Medici, Autograph Collection located? > This family-friendly Florence hotel is located in the historical district, within a 15-minute walk of Arno River and Piazza di Santa Maria Novella. Ponte Vecchio and Cathedral of Santa Maria del Fiore are also within 1 mi (2 km). Porta al Prato - Leopolda Tram Stop is only a 5-minute walk and Alamanni - Stazione Santa Maria Novella Tram Stop is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sina Villa Medici, Autograph Collection Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 166 8 - Good 75 6 - Okay 45 4 - Poor 12 2 - Terrible 10 ### 9.0/10 Cleanliness ### 8.8/10 Staff & service ### 8.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Chi Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful despite the hot weather. Great stay, very serene environment for vacation. ##### Chi Stayed 5 nights in Aug 2025 ### 4/10 Poor #### Kimberly Sep 28, 2025 Disliked: Amenities, property conditions & facilities The whole Hotel is old & needs renovation. My room was shabby & had a smell. Wouldn’t stay again. ##### Kimberly Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Steve Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at the Villa Medici for 3 days and had an amazing time. The hotel is centrally located in Florence and convenient to the train station (10 min walk). Its also a historic property - I believe it was once a monastery and has been lovingly restored. It has everything you need including a pool and great restaurant. It also has an amazing staff who are extremely helpful and courteous. Also, the breakfast buffet was amazing - especially when traveling with 4 kids who appreciated being able to choose their own items. Will definitely stay here on our next trip to Florence. ##### Steve Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Victor Daniel Aug 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities When we arrived to the property, the hotel it was nothing as described in pictures. Rooms were a disaster, Hôtel corridor dirty, nothing to be with a 5 stars - the hotel it’s old, dirty, rooms ugly and mattress and furniture in the rooms damaged.we decided to cancel and look for another hotel. We end up staying at the Excelsiur Hôtel, much better hotel ##### Victor Daniel Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Ana Marie Apr 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very luxury and beautiful and away from the crowed tourist area. loved all of it. Thank You ##### Ana Marie Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jose Nov 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property ##### Jose Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Rick Sep 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Full service hotel Very helpful staff. ##### Rick Stayed 7 nights in Aug 2024 ### 10/10 Excellent #### Mike Apr 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place great staff ##### Mike Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Kimberly Jan 5, 2025 Liked: Property conditions & facilities Awesome staff who go above and beyond ##### Kimberly Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Jose Mar 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Experience, Amazing Service Super Hotel, Friendly Staff, Great Location ##### Jose Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### carolena Oct 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing will stay here always ##### carolena ### 10/10 Excellent #### Amal Oct 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful ##### Amal Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Helen Sep 29, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff were friendly and very helpful. Facility very nice. ##### Helen Stayed 4 nights in Sep 2023 ### 8/10 Good #### Sze Ling Aug 31, 2022 Liked: Staff & service, amenities, property conditions & facilities Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again! ##### Sze Ling Stayed 2 nights in Aug 2022 ### 8/10 Good #### Steven Jul 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice well kept and pool area is a major plus. The gym and bar area need an update. Beautiful room and lobby. A little out of the way but still walkable to most areas. ##### Steven Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Marcellus Sep 6, 2024 Liked: Cleanliness, amenities Super ##### Marcellus Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Apurva Aug 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome in every way ! ##### Apurva Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### francesco Sep 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was terrific. They couldn’t do enough for us. ##### francesco Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### thomas alan Feb 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it! ##### thomas alan Stayed 6 nights in Jan 2023 ### 8/10 Good #### Alan Aug 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere. ##### Alan Stayed 1 night in Jul 2022 ### 8/10 Good #### Denise Sep 2, 2025 Disliked: Cleanliness Beautiful hotel located close to train station & walking distance to restaurants & attractions. The garden & pool area are very nice. But I don’t consider this a 5 star hotel. On the day we checked in, we were given key to room 442. A big room with a mountain view, a large closet & bathroom with tub & shower. We left to explore, when we came back at night we noticed an awful smell in the hall & the door to our room was open (not unlocked but open). We called the front desk to ask what happened they said it was the person who did the turndown service left it open. Not ok. After checking to make sure our stuff was all there we went to the garden to see if the smell would dissipate. We went back an hour later but the smell was awful. It smelled like sewage. We went downstairs to discuss with front desk, the woman there told us she couldn’t go upstairs to check on the issue but she could give us another room. She gave us a smaller room facing the street & we took it cause we couldn’t deal with the smell. I thought this was a new issue but after reading Google reviews people have complained of the smell going back to 2022. I shared my frustration with her & she seemed surprise that this was an issue. That is gaslighting if people have complained for years. Once in the new room I jumped into the shower, only to realize the soap dispenser was empty. Bad smell, door left open & lack of toiletries are reasons I wouldn’t consider this 5 stars. ##### Denise Stayed 4 nights in Aug 2025 ### 4/10 Poor #### Veena Jul 18, 2022 Liked: Cleanliness Disliked: Staff & service #### Horrible service fir a 5 star hotel Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad. ##### Veena Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Verified traveller May 20, 2022 #### Beware Premium rooms Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother. ##### Verified traveller Stayed 3 nights in May 2022 ### 6/10 Okay #### Jonathan, Manaus Aug 3, 2022 Disliked: Amenities The size of the room . The air condicioner of room 262 does not work well . O asked for an iron and iron board and i am still waiting for it and never received a feedback. At breakfast i was charged for an omelet with breakfast included . In a hotel with this price it makes no sense charge the omelet. I had issues with the room cleaning. Arrived 7 pm one day and the room had not been cleaned . The next day 3:30 pm the same situation. The shower is complicated because of the position of the drain and metal conections . I arrived at the property aproxinatelly at 5 pm . The room was ready but when received the bill i was charged for parking ( i artived in a train and reached the hotel by taxi ). I understand that the past guest of room might had a car but the issue should have been settled with the former guest and not with me. I have been other times to Florence and stayed at other hotels . This property underperformed " its reputation " . ##### Jonathan Stayed 4 nights in Jul 2022 ### 8/10 Good #### Carla Jul 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel muito bonito, quartos confortáveis e silenciosos. O hotel pecou pelo serviço do restaurante no jantar: serviço muito demorado. Mas o hotel vale a pena, muito bem localizado. ##### Carla Stayed 2 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Hotel Berchielli](https://www.expedia.ca/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) > > [Corona D'italia](https://www.expedia.ca/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [Hotel Calimala Florence](https://www.expedia.ca/Florence-Hotels-Hotel-Calimala.h37955169.Hotel-Information) > > [Aurum Uffizi](https://www.expedia.ca/Florence-Hotels-Fiorino.h2541615.Hotel-Information) > > [FH55 Grand Hotel Mediterraneo](https://www.expedia.ca/Florence-Hotels-FH55-Grand-Hotel-Mediterraneo.h70752.Hotel-Information) > > [Grand Hotel Cavour](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Cavour.h10993.Hotel-Information) > > [Hotel Spadai](https://www.expedia.ca/Florence-Hotels-Hotel-Spadai.h10447242.Hotel-Information) > > [Hotel David](https://www.expedia.ca/Florence-Hotels-Hotel-David.h521254.Hotel-Information) > > [IQ Hotel Firenze](https://www.expedia.ca/Florence-Hotels-IQ-Hotel-Firenze.h89035039.Hotel-Information) > > [Hotel Duomo Firenze](https://www.expedia.ca/Florence-Hotels-Hotel-Duomo.h2541603.Hotel-Information) > > [B&B Hotel Firenze City Center](https://www.expedia.ca/Florence-Hotels-BB-Hotel-Firenze-City-Center.h25189.Hotel-Information) > > [The Social Hub Florence Lavagnini](https://www.expedia.ca/Florence-Hotels-The-Social-Hub-Florence-Lavagnini.h23198289.Hotel-Information) > > [Bernini Palace](https://www.expedia.ca/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) > > [Il Perseo](https://www.expedia.ca/Florence-Hotels-Il-Perseo.h2693693.Hotel-Information) > > [Four Seasons Hotel Firenze](https://www.expedia.ca/Florence-Hotels-Four-Seasons-Hotel-Firenze.h1838796.Hotel-Information) > > [Solo Experience Hotel](https://www.expedia.ca/Florence-Hotels-Solo-Experience-Hotel.h2533892.Hotel-Information) > > [Globus Urban Hotel](https://www.expedia.ca/Florence-Hotels-Globus-Urban-Hotel.h913526.Hotel-Information) > > [Grand Hotel Baglioni](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Baglioni.h6371.Hotel-Information) > > [Gallery Hotel Art - Lungarno Collection](https://www.expedia.ca/Florence-Hotels-Gallery-Hotel-Art-Lungarno-Collection.h14614.Hotel-Information) > > [Arte' Boutique Hotel](https://www.expedia.ca/Florence-Hotels-Arte-Boutique-Hotel.h35187673.Hotel-Information) > > [Plaza Hotel Lucchesi](https://www.expedia.ca/Florence-Hotels-Plaza-Hotel-Lucchesi.h8741.Hotel-Information) > > [Orto De Medici Hotel](https://www.expedia.ca/Florence-Hotels-Orto-De-Medici-Hotel.h849839.Hotel-Information) > > [San Firenze Suites & Spa](https://www.expedia.ca/Florence-Hotels-San-Firenze-Suites-Spa.h4455834.Hotel-Information) > > [Hotel La Scaletta Al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-La-Scaletta-Florence.h1604285.Hotel-Information) > > [Hotel Pendini](https://www.expedia.ca/Florence-Hotels-Hotel-Pendini.h54105.Hotel-Information) > > [Hotel Torre Guelfa](https://www.expedia.ca/Florence-Hotels-Hotel-Torre-Guelfa.h2542358.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.ca/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [B&B Hotel Firenze Pitti Palace al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-Pitti-Palace-Al-Ponte-Vecchio.h17378.Hotel-Information) > > [Firenze Rentals](https://www.expedia.ca/Florence-Hotels-Firenze-Rentals.h16706180.Hotel-Information) > > [Brunelleschi Hotel](https://www.expedia.ca/Florence-Hotels-Brunelleschi-Hotel.h2947.Hotel-Information)