Bureau, accès au Wi-Fi (inclus), literie fournie
Vérifier la disponibilité

Red Roof Inn & Suites Fayetteville - Fort Bragg – Avis

2 out of 5
Red Roof Inn & Suites Fayetteville - Fort Bragg
3136 Bordeaux Park Drive, Fayetteville, NC

Avis

7,0

Bien

Note de 10 – Excellent, d’après 291 avis sur 1004." "
Note de 8 – Bien, d’après 281 avis sur 1004." "
Note de 6 – Acceptable, d’après 149 avis sur 1004." "
Note de 4 – Médiocre, d’après 112 avis sur 1004." "
Note de 2 – Terrible, d’après 171 avis sur 1004." "

7,2/10

Propreté

7,6/10

Service et personnel

6,0/10

Commodités

7,0/10

État et installations de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Demouy

Séjour de 1 nuit en janvier 2024
Adraine Rediresponse Specialist a répondu le 9 janv. 2024
Hello Demouy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 – Acceptable

Amelie

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Les gens au service sont impeccables. L'hôtel est propre. Cependant, les installations sont très vieilles et usées, particulièrement la salle de bain. La chambre est tellement humide qu'on avait l'impression que les draps étaient mouillés. Au matin, il y avait de la buée dans mes lunettes. Des clients hurlaient dans le corridor.
Séjour de 1 nuit en juillet 2023
Kerry-Lee Spécialiste RediResponse a répondu le 3 août 2023
Bonjour Amélie,L'équipe et moi-même vous remercions pour vos commentaires suite à votre récent séjour parmi nous au RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. C'était formidable de savoir que notre personnel offrait un service impeccable et que notre hôtel était propre. Cependant, vous avez trouvé que les installations étaient vieilles et usées et que les draps étaient mouillés car la pièce était humide.Sachez que votre voix est d'une importance capitale pour nous et nous apprécions vos commentaires qui nous aideront à améliorer continuellement nos services et à améliorer l'expérience de nos clients.Merci de partager vos préoccupations et tout le meilleur dans vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste RediResponse

2/10 – Terrible

Gabrielle

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Worst place ever. I’ve try to call expedia for a refund because I ask to quit when i saw the room and she says she can’t do nothing unless call expedia. No answer at Expedia!! She offer (lol) a room with 2 king bed for 30$ more !!! Horrible! Lound music all night, police officer at 3 am for we dont know what. When I check out, i’v talk to a lady who was leaving et she was upset about the place and they do nothing! Red roof no more! Expedia, you have a part of blame! Impossible to call someone and get a refund. I lost my money. My car was a better place.
Séjour de 1 nuit en juillet 2023
Gabrielle RediResponse Specialist a répondu le 31 juill. 2023
Dear Gabrielle,We are sorry to hear your recent experience at the Red Roof Inn & Suites Fayetteville – Fort Bragg did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle RediResponse Specialist

10/10 – Excellent

patrick

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023
Sunny a répondu le 3 avr. 2023
Thank you for your kind review, we hope to see you again soon

10/10 – Excellent

vanessa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommande
Recommande! Parfait, spacieux, propre.
Séjour de 1 nuit en décembre 2021
Sunny a répondu le 24 déc. 2021
Thank you for you kind honest review

4/10 – Médiocre

Danielle

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Évaluation 1.5 / 5
Pas de papier de toilette. Un petit savon. Pas sūr que les draps avaient été changė. Très vieux. Petit déjeuner peu varié. Pas de fruits, pas de pain, seulement muffins, muffins anglais et cėréales
Séjour de 1 nuit en juin 2019
Darik N. a répondu le 19 juin 2019
Thank you for your review of the hotel.

10/10 – Excellent

Wafae

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2018
Darik N a répondu le 3 janv. 2019
Thank you for you review of our hotel.

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Propre et correctement entretenu, un peu loin de la I95 (15 minutes) mais vaut la peine avec le prix versus ceux proche de l'autoroute
Séjour de 1 nuit en décembre 2018
Darik N. AGM a répondu le 31 déc. 2018
Thank you for your review of our hotel

6/10 – Acceptable

Jean

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Bien pour une nuit mais petit-déjeuner très maigre
Chambre spacieuse et propre. Hôtel situé dans une rue en cul-de-sac; donc calme. Mais l'environnement est n'est pas très attrayant (pas de commerce à proximité, garage auto non loin). La piscine était fermée lors de notre séjour. Quant au petit-déjeuner, il est plus que sommaire, réduit à sa plus simple expression. Autant déjeuner en ville. Le seul personnel disponible le matin était un monsieur qui nettoyait la piscine, puis venait ravitailler le petit-déjeuner avant de s'occuper de la réception.
Séjour de 1 nuit en août 2018
Darik N. a répondu le 28 août 2018
Thank you for your review.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dejeuner TRES de base mais la chambre était correct.
Séjour de 1 nuit en août 2018
Darik N. a répondu le 19 août 2018
Merci pour votre avis

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Lumière trop froide dans la chambre. Toute les lampes sont fluocompactes bleutés sans possibilité de réglage d’intensité.
Séjour de 1 nuit en décembre 2017
Darik N a répondu le 6 févr. 2018
Thank you for your comments

6/10 – Acceptable

Gilles

Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Hotel parfait pour une nuit de passage.
Nous avons demander une chambre pour 4 adultes et c'est toujours pareil il n'y a jamais assez de serviettes de champoing ect.

6/10 – Acceptable

Andre, Montreal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel a Fayetteville USA
C'est un endroit bien quand nous voyageons avec un chien

10/10 – Excellent

Tomeko

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Management a répondu le 14 mai 2024
Thank you for the kind review , we hope to see you again in the near future

2/10 – Terrible

Kristina

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Roach infested, a club next door thar rattled my room all night with music. Also , the hallway reaked of pee and smoke. Overall disgusting.
Séjour de 1 nuit en mai 2024
Management a répondu le 11 mai 2024
So sorry for the issues

2/10 – Terrible

Celia

Voyage en groupe, Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Management a répondu le 9 mai 2024
Sorry for the issues

4/10 – Médiocre

Jacqueline

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Hallways were dirty and smelled bad. Bathroom door didn’t close.
Séjour de 1 nuit en mai 2024
Management a répondu le 6 mai 2024
Sorry for the issues, we do our best to have the hotel smelling nice and fresh

2/10 – Terrible

jamsine

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The property was dirty and not clean enough for my children with compromised immune systems
Séjour de 1 nuit en février 2024
Management a répondu le 28 avr. 2024
Sorry to hear about the issues, we do our best to maintain the cleanliness of the property, please bare in mind that this is a mid scale property

10/10 – Excellent

Falishia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
everything was great
Séjour de 2 nuits en avril 2024
Candi a répondu le 25 avr. 2024
Thank you so much for the kind review, we at Red roof look forward in seeing you again soon.

6/10 – Acceptable

EASTER M

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
the wash rags was not fully clean, they had a yellow stain, the bed sheets had many nasty brown & red stains on them, there was hair on the toilet seat, & we didnt bother touching the shower (stayed for jus 1 night)
Séjour de 1 nuit en avril 2024
OnielRediresponse Specialist a répondu le 25 avr. 2024
Thank you Easter for taking the time to write a review of your stay at the Red Roof Inn & Suites Fayetteville - Fort Bragg. Please accept our most sincere apologies for the concerns you mentioned regarding the wash bag and the sheets. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 – Bien

Patricia

Voyage de couple
Points forts : Commodités
Good
Séjour de 1 nuit en avril 2024
management a répondu le 13 avr. 2024
Thankyou for the kind review

2/10 – Terrible

Sasha

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was ok. The room had roaches. I did not stay there. Would not recommend.
Séjour de 1 nuit en avril 2024
management a répondu le 12 avr. 2024
please let us know , which room you were assign to. We can't find you in the system ,Knowing the room that you were assigned to will help us correct the issues.

2/10 – Terrible

TERESA

Points forts : État et installations de l’hébergement
Points faibles : Propreté
Check into my room and found dirty bathroom, ants and roaches, leaking refrigerator, lack of towels, trash on the floor and left over trash in the can in my room. I went back to the lobby to switch rooms only to find out the hotel was full and I was stuck with the room I was in. I was so disappointed because in the past I had nothing less than 5 star treatment from Red Roof Inn properties.
Séjour de 1 nuit en mars 2024
Toni-Ann RediResponse Specialist a répondu le 25 mars 2024
Dear Teresa,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Fayetteville Fort Bragg. You've indicated that the refrigerator was leaking, the bathroom was unclean, trash on the floor and bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Corey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed my stay
Séjour de 1 nuit en mars 2024
Xao RediResponse Specialist a répondu le 20 mars 2024
Hi Corey,Thank you for sharing with us. The staff at our Red Roof Inn & Suites Fayetteville - Fort Bragg was pleased to read that you enjoyed your stay. It was also rewarding to read that we earned your 5/5 score.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Robert

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Well, I rarely write negative reviews but the truth needs to be told. Horrible dingy place. We thought 4 story building away from I-95 but … Smelled like in Amsterdam, shady characters, keys didn’t work, fire alarm was beeping, loud music till 1-2 am (my wife said don’t call and complain, the reception guy won’t do anything). 4 police cars in the morning..Stay away from Fayetteville NC
Séjour de 1 nuit en mars 2024
Sam a répondu le 18 mars 2024
So sorry for the issues

10/10 – Excellent

Pierre, Ottawa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An old spring mattress and very noisy but managed to get a few hours of sleep.
Séjour de 1 nuit en mars 2024
Oshane RediResponse Specialist a répondu le 13 mars 2024
Dear Pierre, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALBANY AIRPORT. I do apologize for the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 – Bien

Joanne

Voyage de couple, Voyage avec des animaux de compagnie
All is ok
Séjour de 2 nuits en mars 2024
Toni-Ann RediResponse Specialist a répondu le 12 mars 2024
Hello Joanne,Thank you for giving us a 4 out of 5 score on your review of our Red Roof Inn & Suites Fayetteville Fort Bragg. It’s encouraging to know that you were pleased with your stay. We hope you choose to stay with us again.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 – Acceptable

Dan

Points faibles : Propreté, état et installations de l’hébergement
Room smelled strongly of smoke, bathroom walls were dirty. It was a very mediocre experience.
Séjour de 1 nuit en mars 2024
candi a répondu le 8 mars 2024
please let me know which room you were in, so as we can correct the issue

10/10 – Excellent

LaDarius

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Carla RediResponse Specialist a répondu le 8 févr. 2024
Hello LaDarius, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Fayetteville - Fort Bragg and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Satoya

Points forts : Commodités, état et installations de l’hébergement
Great
Séjour de 1 nuit en février 2024
Carla RediResponse Specialist a répondu le 8 févr. 2024
Dear Satoya, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Antonia

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I checked in the hotel around 11p. However I did not go up to the room at that time because I was trying to be somewhere else by a certain time. I only got the room for the night to sleep and not drive home (an hour and 45 minutes away), drunk. When my friend and I got back to the hotel we went up to the room for the first time. The hallway smelled like cigarettes. The room was cold because the window had been left open, and we could not get the heat to turn on. So we go back downstairs and let the person at the front desk at the time know. She said she had to check the room herself before she could do anything. She came back 10-15 minutes later and stated she couldn’t do anything because she got the heat working. She also stated it was MY fault because I didn’t go up to the room when I checked in. I let her know it didn’t matter what time I checked in, the window should not have been open when I got there and the room should not have been cold! She tried to argue back and forth with me. I took the keys back from her and told her to have a good night a couple of times while she was trying to argue with me. We went up to the cold room and waited for it to warm. The next morning the room was warm but the bathroom was cold (not sure if the heat was working in there. We then headed out to leave to find the hallway smelling now like marijuana. The cleaning staff were friendly. But the experience of the room and the staff was terrible. I doubt I stay at a red roof again.
Séjour de 1 nuit en février 2024
Linton RediResponse Specialist a répondu le 6 févr. 2024
Dear Antonia,We are sorry to hear your recent experience at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

2/10 – Terrible

Jasmine

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Very uncomfortable place to sleep at roaches was everywhere around the room .. stains in couch ugh couldve been better but never again check in at 3:45am check out at 6am
Séjour de 1 nuit en janvier 2024
Antonio,RediResponse Specialist a répondu le 1 févr. 2024
Dear Jasmine,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 – Médiocre

Jacqueline, WINDERMERE

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Adraine Rediresponse Specialist a répondu le 12 janv. 2024
Hello Jacqueline,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 – Excellent

Terri-Ann

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel, will recommend next time we are in town
Adraine Rediresponse Specialist a répondu le 12 janv. 2024
Hello Terri-Ann,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 5/5 score following your stay. I am happy to read that you found our hotel to be nice and that you will visit our hotel the next time you are in the area. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 – Terrible

Keith

Voyage en famille, Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Roaches everywhere. Nightclub next door loud music till 3am. Asked to have room changed to other side so i would not hear the music so much around 11pm, staff said they are full and no room available but they had a room on first floor cause i walked my dog at 10pm can see the room was not filled same room empty in morning so staff just doesnt care. Place is just awful, just terrible.
Séjour de 1 nuit en décembre 2023
Xao RediResponse Specialist a répondu le 19 déc. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Keith. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the noise disturbance, along with the other highlighted issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 – Terrible

Greg

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No hot water, roaches, and a crazed man screaming and raising his fists to the clear at 445 in the morning. Worst place I’ve stayed in quite some time.
Séjour de 1 nuit en décembre 2023
Xao RediResponse Specialist a répondu le 19 déc. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Greg. I am sorry that your experience did not meet your expectations. You stated that the lack of hot water and the listed insects, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 – Terrible

Joshua

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Entered Hotel and was greeted with a bad smell in the Lobby. A large bug was crawling around the floor and it was just dirty everywhere. Our room was just as bad if not worse. There where stains in the sheets bedding toilet was dirty and it smelled of mold. They would also not refund our stay as we decided to leave and booked somewhere else.
Séjour de 1 nuit en décembre 2023
Kerry-Lee RediResponse Specialist a répondu le 8 déc. 2023
Dear Joshua, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. Regarding the unpleasant smell, the unclean toilet and bedding and the insect you saw, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage.Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

2/10 – Terrible

Robbie

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Checked in over the holidays. Saw roaches in the bathroom. The staff checked me into another room where they said it was just cleaned but had socks from the last guest and bugs along the window. I booked for 2 days but only stayed that night because I was tired from driving.
Toni-Ann RediResponse Specialist a répondu le 20 févr. 2024
Dear Robbie,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville Fort Bragg. The issues that you've brought to my attention regarding bugs in the room is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Red Roof Management

10/10 – Excellent

William

Points forts : Service et personnel
Séjour de 1 nuit en novembre 2023
Toni-Ann RediResponse Specialist a répondu le 5 déc. 2023
Hello William,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 – Médiocre

John E

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I am usually pleased with Red Roof Inns, but this one exemplified the deterioration of standards in the hospitality business overall. Rust permeated the towel rack; the toilet was semi-inoperative (the lid had to be raised and the flapper unstuck); noise and loud music could be heard all night on the floors below me without any seeming attempt to stop it from the staff; small roaches and other strange insects shared my room; and the internet was slow and sporadic at best. I had an early morning checkout due to my flight and had requested a wake-up call which never came (there were no alarm clocks in the room). At checkout, I had requested an emailed receipt, which after a week has still not arrived - presumably because the desk clerk on duty was too busy talking to a friend and immediately disregarded my request.
Séjour de 3 nuits en novembre 2023
MGM a répondu le 23 nov. 2023
HI John, We apologize for the issues that arose during your stay, and the unfortunate events. The hotel is treated by pest control twice a month. Once again we do apologize for the issues that took place during your stay

2/10 – Terrible

Kandace

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
They had roaches and water bugs in the room and told me they had a pest problem but don’t tell guest unless they appear. Claim I could not get a refund but nothing that was signed had anything that said the first 20 minutes you are there you are stuck.
Séjour de 1 nuit en novembre 2023
sunny a répondu le 20 nov. 2023
I apologize about this, let me see what I can do for you. We were just treated yesterday and today for pest control.

4/10 – Médiocre

Dexter

Séjour de 2 nuits en septembre 2023
Xao Red Roof Management RediResponse Specialist a répondu le 17 nov. 2023
Hello Dexter,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Fayetteville - Fort Bragg was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Jesus

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room wasn’t clean. There was cockroach all around the room even more on the bathroom. Staff was super nice.
Séjour de 1 nuit en octobre 2023
Antonio,RediResponse Specialist a répondu le 27 oct. 2023
Dear Jesus,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG . I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 – Terrible

Christopher

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Kerry-Lee RediResponse Specialist a répondu le 15 oct. 2023
Dear Christopher, Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your feedback and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good
Séjour de 1 nuit en septembre 2023
Kerry-Lee RediResponse Specialist a répondu le 11 oct. 2023
Hello Valued Guest, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. It’s great to see you enjoyed your stay, resulting in a 10/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 – Bien

Judy

Séjour de 1 nuit en octobre 2023
Kerry-Lee RediResponse Specialist a répondu le 8 oct. 2023
Dear Judy, We at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 – Bien

Krystal

Séjour de 1 nuit en septembre 2023
Recordo Rediresponse Specialist a répondu le 6 oct. 2023
Hello Krystal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 – Acceptable

Emily

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Recordo Rediresponse Specialist a répondu le 2 oct. 2023
Hello Emily, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

2/10 – Terrible

David

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My wife and I stopped here after a long day of driving with the hopes of a comfortable bed and breakfast before hitting the road again in the morning. The hotel was noisy, with lots of questionable people coming and going when we arrived. Room and beds was just adequate. They really should not say they include breakfast as there was horrible. No coffee ready, no mil or cream, just powder a a few sweetners, few pieces of bread and a toaster but no butter or jams and One banana . Definitely not worth stopping
Devorine Red Roof Management a répondu le 27 sept. 2023
Hi David,Thank you for the feedback about your stay at our hotel. I am happy that the room and beds was just adequate. However, I was disheartened to read that you encountered noise disturbance and you were unsatisfied with the breakfast selection. Please accept our apologies for the impact this had on your travels. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn & Suites Fayetteville - Fort Bragg. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 – Terrible

Damian

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They went in my room stole my money while I was out having breakfast, the manager viewed the video saw who went in my room and claimed that the person don’t work there but , they had keys to the room they’re all thieves at this hotel ……. Stop asking me for reviews because am writing exactly what happened to us at this place and that’s what happened
Séjour de 2 nuits en septembre 2023
Devorine Red Roof Management a répondu le 27 sept. 2023
Red Roof appreciates your honest feedback. The situation you described regarding the possible theft during your visit is truly regrettable. We are very sorry for your experience. Comments like these are taken seriously and I will be sharing your concern with the rest of the Red Roof team in an effort to have the matter addressed so no other gust has this same experience. I really appreciate you bringing this to our attention.Thank you for choosing Red Roof Inn & Suites Fayetteville - Fort Bragg. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist