Thank you for writing a review. We do appreciate that you find the service of our staff kind, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize for the issue you had regarding the condition of the hotel and your concern with the rates at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.